Senior Lifestyle - Main

I toured on three separate occasions. If you are looking for independent living then this is a good option within the city of Atlanta. The assisted living is another story: Your loved one will be banished to the assisted living floors. The sales staff will show you all the great amenities of the building, but fail to mention that assisted living residents don't really have the use of these amenities without the help of a family member. Depressing best describes the assisted living floors and because this is a for profit corporation the staffs hands are tied to think for themselves or the residents. We took this off the list after realizing that the sales staff point blank lied about residents true options.

The Breakers was designed for senior independent living - emphasis on INDEPENDENT. Over time, more residents needed a higher level of care, so management brought in an outside company, Custom Home Care, Inc., to provide optional assisted living-style services under the “Catered Living” banner. These services are available to all residents, but the 4th and 5th floors are designated “Catered Living” floors. Both floors are staffed with “concierges” and there is a small dining room on 4. The Breakers does NOT have a skilled nursing facility. My mother was a resident at The Breakers for several years. In the beginning, this residence was appropriate for her needs. But she gradually progressed from living independently to requiring a live-in caregiver 24/7. And as her health declined, so did the quality of “Catered Living” services she received at The Breakers. The building and grounds appear clean and well maintained; public areas were refurbished in early 2014 and apartments are spacious and bright, with great views. Facilities, activities and events are above-average. Having medical offices, a beauty parlor, and other services in the building is a big plus. In the dining room, my mother experienced varying food quality and abysmally slow service. Four elevators are inadequate for a building where a growing percentage of residents uses walkers or wheelchairs; waits at peak times averaged 10-15 minutes and longer when one of the elevators happened to be out of service. The building hired exterminators to tackle bedbug infestations which migrated through apartments and common areas. Residents and/or responsible parties should review monthly rent Statements VERY carefully. I found erroneous fees for supplementary services on nearly every one of my mother’s bills. Having to dispute overcharges month after month was a drain on my time and patience. As my mother’s needs increased, communication with The Breakers’ staff became more problematic. Important memos circulated among residents were not copied to family members living outside of The Breakers. Response to voice mail and email was often slow-to-none. Front desk concierges and maintenance personnel were often visibly stressed out and occasionally rude. Ultimately, though, it was extreme dissatisfaction with the “Catered Living” services that caused me to relocate my mother (see my review of Custom Home Care, Inc. elsewhere on this site).

My mom has only been there a month so it may be too soon to tell, but so far here are my thoughts. I don't really understand their system. We put her there on doctors orders. Very expensive, and has only gone up. They charge more to help my mom find her way around. What assisted living means to them and what we thought we were getting are not the same.

Was not a fit for our family member. I feel the evaluation was not correct and needed a higher level of care which they were able to provide. Should have never been accepted at the level at entry.

The Renaissance may be a satisfactory, or even a good place for someone wanting independent living. I would not recommend it for someone needing assisted living services. My parents didn't get what they needed there. It only got worse with the change in management. From my family's perspective, instead of redecoration,, the new company's money would have been better spent for better trained, better paid care staff. I downgraded cleanliness because my parents' room was supposed to have daily housekeeping, but it was always very dusty. Additionally, I don't think the carpet was ever cleaned in my parents' room. Some staff was "friendlier" than others. The food is pretty good: no complaint there. Location is very good. Bottom line? We were disappointed with the Renaissance.

When she went there, she didn't need skilled nursing, she does now, it was a good thing until a few months later. They were very nice and she enjoyed her stay there. They don't check on them they only check on them once in a while. I feel as if sometimes they are understaffed. I was there and I would pull the cord and no one would come, a few other times she would go for the door and they would have to come running. A lot of the people were very nice. I think they need to be a little more involved with them. It's a pretty place, it was a big room. There are times when I've seen other residents in her room and they would sit there for hours, nobody knew where they were.

The senior staff was totally awful! The head person fired every single staff person the year my parents were there. The senior managers totally turned them off. Not only was the staff constantly turning over, I had brutal occasions with the head manager who was awful to deal with. She was very friendly at first of course, but after a year decided to up the monthly charge by hundreds of dollars for eating lunch which they had been doing since they got there. They were eating three meals a day every day for a year, and suddenly we had to pay more. It was wonderfully laid out, and nice and new.

It;s not working out, they're going to let her out of the lease because my moms just so miserable there. It's not the breakers, shes just concerned about the money, she doesn't think she fits in with the other residents, she has dinner by herself in the living room, she doesn't like the mass, they go on a lot of the same trips, I could just go on and on. They were very nice about letting her out of her lease, they had given me 30 days and she didn't say anything until after those 30 days but I thought they were flexible and they said they didn't want her to be in a place where she wasn't happy and I'm sure it wasn't good for their morale either.

It wasn't a good situation as it was during the time the business was sold. The owners didn't pay bills, the facility had the irrigation water turned off due to not paying the bill, the food became horrible due to money, staff was quitting, the staff that.

At times the staff seemed unsure of what how to handle situations. For a client like my loved one I was surprised at the hesitation. For me ,I was lucky to have my aunt on hospice at that time while she was there. . And was happy to have that extra layer of experience from Hospice nurses , aids clergy. The Sheridan was beautiful and new and shiny. For clients needing more attention I was disappointed. Keep your shiny newness . Give me confident staff. Nursing staff had it in them to want to do better. For some reason I had the feeling they were unsure. So improvement on that unit. May start with administration. The Sheridan is good for assisted living. Not for difficult clients with advanced dementia .

the administrator did the best she could with uncaring/attitude aid staff. the building was cleaned but I had to scrub Mom's toilet several times. kitchen was good; 75% of the aid staff were not great. although we were told Mother would be totally assisted with toileting and bathing, only two staff aids we're willing to care for her. assigned seating was not necessarily a good thing; food was okay. she barely joined in activities; the staff seemed to do a good job. they should charge more and hire better aid staff

Ways to improve: Hire more staff, spend more time training staff. Better meal presentation and support for those that cannot get to dining room. Room meals dropped of in Styrofoam boxes. Better visibility of nursing staff. The facility is better suited to those needing only a little assistance.

The description of Addison is not true They have a van, but do not take the residence out. They say they have a chef. He’s not a chef. He’s a cook. The food is terrible. Good occasionally. Many times, my mom went to bed hungry, or would eat pb & j in her room. They kept saying it would get better. After 8 months, it didn’t. The management got an attitude when we would mention the food. We went with the Addison, and paid the extra money because of the things they advertise. . You do not get what you pay for.

No I wouldn't recommend to anyone. My mom is unhappy there

Overall I didn't feel the care was very good...poor lack of activities and lack of creativity and innovation for dementia patients...did not interact with my dad very much...was getting ready to move him then he died...there are places around the country that are popping up now that are finding innovative ways to interact w patients that have memory issues...this place needs to step up

Poor air quality. There is cigarette smoke fumes. I wish they offered more fresh foods rather than canned vegetables and soups. I would not recommend The Addison of Willow Pond based off of the experience.

Unfortunately, this was not a good fit for my Mom. The director and head nurse are now gone and that was a debacle. They were insistent that they could accommodate my Mom. They were NOT capable of handling the skilled health care my Mom needed. I asked them many times if she was over their head and they said no. While the staff is friendly, the contractors that are there at nights and weekends, do not do their job, ignore residents call button alerts and I would find them sometimes just sitting in an empty area ignoring residents. I don't know how it is now, since the director and nurse abruptly exited. We left by [date removed]. So we were only there from [date removed] to [date removed]. I hope it is not still the same, because there are a lot of nice and needy residents there and if they are still being cared for this way, It is not right. As for "value" of cost, since it was not a good fit it is hard to say if the value is reasonable. I hope they have help there. Also, they just hire anyone to work there with no real credentials.

Overall Addington Place was not a good experience. My mom got sick and ended up in the hospital for 3 days.

I am not very happy with the Sheridan now! There have been way too many changes with personnel and rumors of why so many people have quit. My husband fell last Sunday, fractured his hip, had surgery and is now recovering in rehab. Have not really gotten a clear explanation of what really happened or any communication asking how he is doing. I guess I will need to go there to ask and find out some details. This is just kind of the icing on the cake with me! Not happy! I was spoiled with the people who were there when he first got there! So friendly, understanding and made everyone feel important. All of a sudden they were gone, no one was familiar. No good for people who have memory problems to begin with! Maybe these people will be fine but how much time will it take? The price has skyrocketed. Things that I was told when I met with [name removed] there did not turn out to be true. I was upset then but when the people that took care of Mike were so wonderful, I just kind of let things go!

My mom recently moved to assisted-living and it’s been over two weeks with no air conditioning. How in the world is that not a priority? Also, they advertise guest housing, which would be so helpful but at least in the past few years that my mom has been there they have always told me that it’s closed. Additionally, they advertise as having a lovely pool, but it has never been open and all the years I’ve been there. Finally, they assured us that my mom could receive transportation to appointments if given 24 hours notice. Even when we try to give a weeks notice, they have never once come through with that so many disappointments and not what was originally presented to us when we moved her in. As it becomes summer and she still doesn’t have air-conditioning, I am just so worried.