PruittHealth

My best friend is in the Oaks and has been there for 4 days when I got there her bag had not been unpacked. She came from the hospital. Which meant none of her personal hygiene stuff had been used. There were no signs of a tooth brush, toothpaste, hair brush, lotion, lip moisturizer, cell phone! Nothing had been used! No signs of her being turned. The lady in her room said no one had come in to turn her! She can’t roll over, feed herself or walk! The place smelled terrible of urine!!! And the floors were filthy!!! If we could afford to go somewhere else we would. I work and wasn’t able to accompany her on her move from the hospital. The staff seemed overwhelmed.

I am very disappointed in Pruitt Place. They changed directors three times in three months therefore the staff has no leadership. If a resident is not self sufficient, it is very dangerous for them to live at Pruitt. There is little to no assistance. Most of the CNAs remaining are really good people that are extremely over worked.

1) Management doesnt respond to concerns unless it's in their interest. Does not respond to emails or phone calls, however lower level personnel usually respond. 2) Management appears to prioritize financial objectives over the best interest of the occupant. 3) The Memory Care Unit is horrible. It desperately needs to be updated with newer furniture as the existing decor looks like it was procured from a thrift store. 3) MC staff exhibited minimal interaction with the residents. Usually one person sitting in the back of the room telling the residents to stay seated - I observed no activities during my visits and multiple people asleep with their heads on pillows seated at the kitchen table. 4) I had multiple visits to the MC unit where there was no staff present to oversee the residents. 5) My mother was basically unsupervised while in the AL portion of the facility at night. This makes no sense since the initial objective of this arrangement was mitigate the fall risk. Not sure I understand unless the objective was to either get rid of her because they couldn't meet her needs or they wanted to keep her monthly payments coming. 6) Absolutely no security in this place. The front desk is a joke -anyone can walk in and have the run of the place. 7) No effort to coordinate with the various caregivers (Nurse, PT, occupational therapist, etc) to formulate a care plan for those that need it. When I asked about this no satisfactory answer except awesome people want to make us look bad and you need to utilize our caregivers 8) Management and most of the staff will go out of their way to avoid you during a visit - strange! This facility can be so much more than it is - what a shame. We now have my mother in facility where they put the residents first - what a change.

My loved one was previously a resident at Legacy Ridge at Sandy Plains and our experience at this facility was not very good. The cleanliness, care services, activities and value for cost were poor. The friendliness was okay. The food was good. My main concern was the staff, they had A LOT of turnover with the staff. I would not recommend Legacy Ridge at Sandy Plains to others.

We picked this community because, one being the fact that the L/C fee was independent of the Med fee. My loved one is not on any medication so therefore she's not paying for medication to be administered and that lowers the cost. The second reason is that the community is very close to where I live. I have visited to check on things almost every day. That's how I know how poorly things are being handled there.

Our family had an in person tour with Legacy Ridge at Sandy Plains and the community smelled of pee and we knew it was not going to be the place for our loved one.

I would say not to go there for others. The administrative staff are not open, truthful, they don't keep you up-to-date on what is going on. The administrator has not taken proper COVID precautions for herself. The top two administrators are not friendly at all. The nursing staff is great to work with.

Dark and dreary. Staff not present in all areas. All residents placed in same area regardless of stage and needs.

Have the people that have written previous reviews ever been in this facility or had a loved one living here? The attitude of the administration and staff is one of apathy. No one is accountable for their actions except for the residents and their families. The photos that appear on this website do not tell the true story. Meals in the dining room look nothing like what is advertised or taste as good. This facility's administrator is not receptive to concerns and is not willing to see that this becomes the facility that is advertised. Management at Five Star seems to have no interest in fixing the problems at this facility either. Advise anyone looking at Forest Heights to talk to families that have someone living at this facility.

There are a lot of issues here. The staff doesn't seem to be getting all of the training they need. There is some block in the system somewhere. It is my sense that it's very disorganized. There was a change in ownership recently, and most of the key positions, the executive director and such, are new, and that is a big part of the problem. I feel like if I hadn't been there as often as I am there would have been a lot of things that went unnoticed. When I bring things up they give me the appropriate answer that they think I want to hear, but afterwards I either don't see the change, or whoever has been talked to and had to make a change gives me attitude. They put too much responsibility on me to take care of things, like they will call me when he is agitated to calm him down but they don't want to keep me in the chain of command when it comes to keeping me informed. I shouldn't have to ask them to mop, or why other things haven't been done. Things go missing, I know they aren't responsible for them, but when I bring them up, I just get a blank look. I would say ask a lot of questions before you go here, and just hang out, I know nobody thinks that they have the time for that, but do it anyway. There was a lot of turnover here. I feel that I got persuaded verbally, that the care would be so much more hands on and personal than it turned out to be. They also told me that they would have many stimulating activities, and that didn't really turn out to be the case either. They would have things on the activities calendar that didn't match what they were doing that day, and the same for the food, it wouldn't match what they were actually eating. The food was about average, maybe a three, not terrible, but not great either.

This one is ok, but I wasn't too crazy about the staff. They wanted to take additional info from me, whic made me feel they were unorganized.

These Emeritus ones just look a little too nursing home-ish. I'm not sure about them.

I moved my mother from assisted living to Emeritus, which is a memory care facility. They advertise that as their forte adn she got more simulation and interaction in assisted living than she even comes close to at Emeritus and the price was $1700 less a month so we're paying for things that we're not getting. The people are like ones you'd encounter in an asylum. One of them came into my mother's room and spit on her cat. It's distressing for my mother that some of the people cry all the time. Theft has been a problem even though everything she has, has her name on it. Once we moved in, it was not as advertised.

My mom did not like this place at all. She found it to be subpar.

Maybe their Assisted Living side is OK, BUT their Memory Care has been absolutely terrible for my loved one. He comes up with bruises all the time. He exhibits 'typical' late stage dementia/Alzheimer's behavior that they have now told us after just a few months they are "not equipped" to handle. However, we explained my dad's condition before choosing them and of course they said everything would be 'great', they had no problems with his wandering, incontinence, impatience, etc. But, now, they "can't handle" it. He "escaped" from their "Secure" Memory Care Unit right through their front door entrance. Numerous issues, poor management, frequent turnovers in staff, un-trained staff, understaffed, etc. - at least for the "Memory Care" Unit, which maybe should be called the "Forgetful Seniors" unit, because they can't deal with true Dementia/Alzheimer's victims.

Problems communicating with nurse and administrator of memory care. They do not know how to care for patients & family's of patients that need change of medications.

They do not care about any of their patients at all! There isn’t enough room to say all, but stealing meds from patients and treating them like crap is insane. There is no organization at all and no one seems to care at all.

Every time I come and I see the housekeeping lady with the locs she smell like [removed item name] smoke period. Sometimes I see things half cleaned. We pay to much money here for my love one for someone to be smelling like that all the time and I seen her smoking in the back as I was leaving.i refuse to let this go on. If I have to keep smelling it and my mom isn’t supposed to be around it imma have to take her someone else.

My mother has advanced dementia and was a resident of Christian City on the dementia unit for two years. On 10-24 the staff called 911 to report that a fellow resident sexually assaulted my mother. The assailant had blood on his hands from the assault that was witnessed by staff and the police. My mother was transported to Grady hospital for evaluation and had a rape kit performed. There was blood in her diaper when the doctor removed it to perform the examination. Police are investigating the incident. It has come to my attention that there have been numerous incidents at this facility that have allegedly resulted in injury and death of patients. What I thought was a safe place, where my mother would receive quality care has turned into a nightmare.

I have to be honest - the initial experience was amazing - [name removed] (sales) was beyond kind & great at sales. The location, Rooms & balcony view was amazing. Beautiful landscape, and facility. Our Dad was happy to go there. And we thought it was the perfect location for him & his cat. However, after time went on, it became a significant challenge. Billing was often incorrect, made excuses for random charges not applicable, extra fees assigned. Shuttle was seldom available, no driver, or broken down & my sister consistently had to take time off work to provide a ride. Medication management charges kept changing & seldom did the clinical staff follow up with his physician. One day he left the building with another resident (we are aware in FL, that the residents legally are allowed to go out on their own being in ASL unless in SNF. They are to sign out & back in when doing so. However, no staff at the front desk means no one had a clue he or the others left or returned. Which he had been gone for several hours & none of the group he went with signed in or out! No one had a clue at meal time they were not back. This item was escalated & no return calls occurred until we escalated to the corporate office & even then dis not get a call back for a week! I've worked in health care for 36 years & the fact of not even knowing if they returned is beyond disturbing. FL law or not. The staff(s) after about two months of his residence, started resigning. The front desk was serving meals, medication management was delayed & at one point they "doubled up on medications" because they did not have enough clinical staff to distribute the medications at their assigned intervals. Honestly, I could go on. This was an experience where the pretty landscape, facility & packaging as they say absolutely did not represent the product. I apologize for the lengthy response but I didn't feel my reply to the survey only & answering with a number response would accurately represent what is really going on at this location.