PruittHealth

We picked this community because, one being the fact that the L/C fee was independent of the Med fee. My loved one is not on any medication so therefore she's not paying for medication to be administered and that lowers the cost. The second reason is that the community is very close to where I live. I have visited to check on things almost every day. That's how I know how poorly things are being handled there.

Our family had an in person tour with Legacy Ridge at Sandy Plains and the community smelled of pee and we knew it was not going to be the place for our loved one.

I would say not to go there for others. The administrative staff are not open, truthful, they don't keep you up-to-date on what is going on. The administrator has not taken proper COVID precautions for herself. The top two administrators are not friendly at all. The nursing staff is great to work with.

Dark and dreary. Staff not present in all areas. All residents placed in same area regardless of stage and needs.

Have the people that have written previous reviews ever been in this facility or had a loved one living here? The attitude of the administration and staff is one of apathy. No one is accountable for their actions except for the residents and their families. The photos that appear on this website do not tell the true story. Meals in the dining room look nothing like what is advertised or taste as good. This facility's administrator is not receptive to concerns and is not willing to see that this becomes the facility that is advertised. Management at Five Star seems to have no interest in fixing the problems at this facility either. Advise anyone looking at Forest Heights to talk to families that have someone living at this facility.

There are a lot of issues here. The staff doesn't seem to be getting all of the training they need. There is some block in the system somewhere. It is my sense that it's very disorganized. There was a change in ownership recently, and most of the key positions, the executive director and such, are new, and that is a big part of the problem. I feel like if I hadn't been there as often as I am there would have been a lot of things that went unnoticed. When I bring things up they give me the appropriate answer that they think I want to hear, but afterwards I either don't see the change, or whoever has been talked to and had to make a change gives me attitude. They put too much responsibility on me to take care of things, like they will call me when he is agitated to calm him down but they don't want to keep me in the chain of command when it comes to keeping me informed. I shouldn't have to ask them to mop, or why other things haven't been done. Things go missing, I know they aren't responsible for them, but when I bring them up, I just get a blank look. I would say ask a lot of questions before you go here, and just hang out, I know nobody thinks that they have the time for that, but do it anyway. There was a lot of turnover here. I feel that I got persuaded verbally, that the care would be so much more hands on and personal than it turned out to be. They also told me that they would have many stimulating activities, and that didn't really turn out to be the case either. They would have things on the activities calendar that didn't match what they were doing that day, and the same for the food, it wouldn't match what they were actually eating. The food was about average, maybe a three, not terrible, but not great either.

This one is ok, but I wasn't too crazy about the staff. They wanted to take additional info from me, whic made me feel they were unorganized.

These Emeritus ones just look a little too nursing home-ish. I'm not sure about them.

I moved my mother from assisted living to Emeritus, which is a memory care facility. They advertise that as their forte adn she got more simulation and interaction in assisted living than she even comes close to at Emeritus and the price was $1700 less a month so we're paying for things that we're not getting. The people are like ones you'd encounter in an asylum. One of them came into my mother's room and spit on her cat. It's distressing for my mother that some of the people cry all the time. Theft has been a problem even though everything she has, has her name on it. Once we moved in, it was not as advertised.

My mom did not like this place at all. She found it to be subpar.

Maybe their Assisted Living side is OK, BUT their Memory Care has been absolutely terrible for my loved one. He comes up with bruises all the time. He exhibits 'typical' late stage dementia/Alzheimer's behavior that they have now told us after just a few months they are "not equipped" to handle. However, we explained my dad's condition before choosing them and of course they said everything would be 'great', they had no problems with his wandering, incontinence, impatience, etc. But, now, they "can't handle" it. He "escaped" from their "Secure" Memory Care Unit right through their front door entrance. Numerous issues, poor management, frequent turnovers in staff, un-trained staff, understaffed, etc. - at least for the "Memory Care" Unit, which maybe should be called the "Forgetful Seniors" unit, because they can't deal with true Dementia/Alzheimer's victims.

Problems communicating with nurse and administrator of memory care. They do not know how to care for patients & family's of patients that need change of medications.

My 86-year-old mother was sent to Pruitt on Peake, on [date removed], from Atrium Health Navicent Hospital following hip replacement surgery. It was the only facility, with open bed, to accept Aetna Medicare Advantage plan, which should be called Aetna Disadvantage plan. (Make sure your elderly loved ones have Medicare A and B.) When my mother arrived, Memorial Day weekend, the facility seemed short staffed, and my phone calls were not answered. My mother was placed in a bed and left there for days, when she should have been assisted with getting up and walking, per orthopedic surgeon’s recommendation. The facility smells like a sewer, and it’s difficult to get help from the nurses. My mother’s call button did not work while she was there. I reported it, but it did not get repaired until day before she was discharged. The female nurses were better than the male nurses. I entered mom’s room several times and she was in bed, half dressed, with no undergarments. Overall awful experience.

They do not care about any of their patients at all! There isn’t enough room to say all, but stealing meds from patients and treating them like crap is insane. There is no organization at all and no one seems to care at all.

Every time I come and I see the housekeeping lady with the locs she smell like [removed item name] smoke period. Sometimes I see things half cleaned. We pay to much money here for my love one for someone to be smelling like that all the time and I seen her smoking in the back as I was leaving.i refuse to let this go on. If I have to keep smelling it and my mom isn’t supposed to be around it imma have to take her someone else.

My mother has advanced dementia and was a resident of Christian City on the dementia unit for two years. On 10-24 the staff called 911 to report that a fellow resident sexually assaulted my mother. The assailant had blood on his hands from the assault that was witnessed by staff and the police. My mother was transported to Grady hospital for evaluation and had a rape kit performed. There was blood in her diaper when the doctor removed it to perform the examination. Police are investigating the incident. It has come to my attention that there have been numerous incidents at this facility that have allegedly resulted in injury and death of patients. What I thought was a safe place, where my mother would receive quality care has turned into a nightmare.

I have to be honest - the initial experience was amazing - [name removed] (sales) was beyond kind & great at sales. The location, Rooms & balcony view was amazing. Beautiful landscape, and facility. Our Dad was happy to go there. And we thought it was the perfect location for him & his cat. However, after time went on, it became a significant challenge. Billing was often incorrect, made excuses for random charges not applicable, extra fees assigned. Shuttle was seldom available, no driver, or broken down & my sister consistently had to take time off work to provide a ride. Medication management charges kept changing & seldom did the clinical staff follow up with his physician. One day he left the building with another resident (we are aware in FL, that the residents legally are allowed to go out on their own being in ASL unless in SNF. They are to sign out & back in when doing so. However, no staff at the front desk means no one had a clue he or the others left or returned. Which he had been gone for several hours & none of the group he went with signed in or out! No one had a clue at meal time they were not back. This item was escalated & no return calls occurred until we escalated to the corporate office & even then dis not get a call back for a week! I've worked in health care for 36 years & the fact of not even knowing if they returned is beyond disturbing. FL law or not. The staff(s) after about two months of his residence, started resigning. The front desk was serving meals, medication management was delayed & at one point they "doubled up on medications" because they did not have enough clinical staff to distribute the medications at their assigned intervals. Honestly, I could go on. This was an experience where the pretty landscape, facility & packaging as they say absolutely did not represent the product. I apologize for the lengthy response but I didn't feel my reply to the survey only & answering with a number response would accurately represent what is really going on at this location.

Felt very sneaky in that they were awesome in the Introduction part however once my father was in, it all went downhill. Lack of leadership, communication & empathy. While father was in hospital for 3 weeks, they let his clothes & dishes mold. I got sick from breathing that in looking for his wallet. They were friendly until you noticed something they could have done & didn't & when asked, they turned hostel. Wouldn't return messages. Father needed more care so they evicted then wouldn't take 10 minutes with him to schedule for a moving company to move his things. He has no phone & wouldn't use the lobby phone. The receptionist and his nurse were great, but the office staff were awful. They are corporate people. They do not help their tenants & push everything on the emergency contact when 10 mins of their time would have him out w/in eviction time. He is own person/POA & they threw light bulbs in a packing box which broke. Luckily I removed it safely. Was not notified he was still there 2 months later. As for expenses, this isn't New York. A hotel room w/an extra closet shouldn't cost that much. Wifi or internet should be included. Father is now in a nursing home. His wallet is either stolen or he threw it in the garbage. They stole his 3 bed pads & 2 sets of sheets I wrote his name on. Half his shirts are missing.

These pictures are NOT the Baldwin GA location. Baldwin isn't as nice as these pictures. Extremely under staffed. They shouldn't take new patients if they can't properly take care of the ones they have. Literally waited 25 minutes for someone to respond to call button. Went to nurse station for help nobody was there. I waited 10 minutes, no one showed up, went back to mom's room. No nurses/techs in hallways. Handrails and doors need to be wiped down daily. Carpet needs to be vacuumed at least twice daily. Patients room floors need to be mopped daily. There are several wonderful staff members but they need help. They can't do it all 24/7. The facility has the potential to be a great place but whoever is overseeing it needs to push the corporate office to get the help it needs. A simple change like hiring a couple individuals to wipe down, vacuum and mop would go a long way. Right now the Baldwin location would make a good news story on assisted living gone wrong. Very sad ??

Communication is seriously lacking, no resolutions are being offered, the contract is a joke, & no apologies have been given for passing along false info. The dining room is tended to, to a point. Tables look clean. There was pee on the floor & no effort was made to disinfect afterwards (dad's catheter wasn't hooked properly & leaked in the floor plus wheelchair, & they wouldn't clean the wheelchair wheel either after they used paper towels on the floor). Those serving food don't have on hair nets or hair restrained. There are new stains on his floor in his room & there is mold/maybe poop under his wheelchair cushion. I notified the nurse & asked to check for skin rash on his back cause he was soaked in pee when I took him to a doctor's appointment. Had no time to redress him. They have not cleaned his chair or even addressed it with him. With the staff they'll talk to you, however if it has to do with their job, suddenly they're busy. I spoke with [name removed] in person, on the phone & sent an e-mail, per the contract, & he wants me to speak with the head of the department with the issues. No resolutions. The contract's incomplete, missing a page, & took 3 months to get the contract in an e-mail. I am not the Power of Attorney or legal guardian, made this known in the 3 hours I was there filling out what I could, & let them make a copy of the advance directive, proving I only represent in the instance he can't speak for himself. The receptionist, [name removed] , has been telling doctor's offices that I'm the guardian. When confronted, she only said, "generally family is the POA". No apologies for giving false info. After I told her all medical questions/ paperwork go through dad, she still insists I fill that out for him & tries to send it to me in an e-mail. That's illegal. I was not notified my father needed a follow-up appointment after his last hospital visit UNTIL 20 days after his discharge. It was the hospital that called me. Legacy claims I'm supposed to make the appointment, ok fine, then why didn't anybody call me so I could make one. No response & it's not in the contract. With the quality of care they're not explaining to him, physical therapy can help with his incontinence if he tries. A catheter doesn't stop therapy, they can adjust to his needs. They're not reassessing his situation so he could possibly afford his room. They moved him from a care level 3 to a care level 5 just to get more money. He could stay longer if he can afford it but they don't look at it that way. He's frustrated cause they don't tell him what's going on. With the meals It looks pretty healthy although canned peaches aren't exactly what I would call dessert but ok. For activities [name removed] is a 50 something yr old woman & is the only one who drives the bus for "scheduled transportation services". She will schedule lunch outings with those who sign up. I haven't heard of any trips to Walmart or even walk across the parking with them to CVS. She has no nursing experience & no nurse or anyone goes with her. Apparently you have to fill out a paper, make your appointment 10 days out, on Tuesdays or Thursdays before 2p. Um, doctor's appointments don't always work out that way. What happens when she's sick & a resident has to go to a doctors appointment? This is a huge problem & not in the contract. For the value At least he's getting 3 meals, his meds daily & clothes washed. [fee removed] for a hotel room is outrageous. Not including level of care which is about [fee removed] extra. Painting a turd & calling it a brownie doesn't make worth more. The only difference between a hotel room & a their "studio" is the "studio" has an extra closet. The room dad has doesn't match either "studio" floorplan in the brochure which is false advertising. His toilet was clogged before he moved in. That's a problem. It's still clogged 4 months later. Haircuts are extra $ & also require paperwork for the POA to fill out. That doesn't make any sense & they have to pay with an e-gift card.