PruittHealth

My Mother was a resident here for 22 days. It is a very nice facility but terribly understaffed and not always as clean as it should be. Residents roam in and out of the rooms . Several items belonging to my Mother disappeared and were never returned.

I really want to like this place so writing this review is hard. However, I want other families to be aware of the reality before sending their loved ones here. The facility over all is very nice visually because of the new renovations. The problem is they are understaffed and there is a lack of actual care. My mom has dementia and loves the community of friends but I have literally been pleading for more care. Making sure she is clean and has what she needs. CARE is what’s lacking. These are basics that we were told were included in more care. They are moving more people in, but there isn’t enough staff to take care of everyone. I really hope things get better because I don’t want to move her but just giving the heads up that there are some major management/staffing improvements that need to take place.

Cleanliness and activities need improvement. Carpet is soiled so the building has a stench. Food is good on average. Units are a good value for the size. Some care staff are great. Overall management is poor.

I believe they were going through a change in management at the time. The staff really cared but I'm not sure they were equipped for a complex case like my friend. She is now at [community removed].

The sales staff was super helpful and accommodating with a short time frame before my mother was released from her rehab facility. That is where the good ended unfortunately. My mother did not participate in activities as she was only there for just over 1 week before going back to the hospital for a raging UTI. Communication overall was very challenging to get ahold of anyone. Not sure if they were short staffed but if you give a new resident a way to beep for assistance you would expect a timely response. Even after being told their expectation and shared with my mother they didn't meet even what they said. My mother was to have surgery and meds were to be stopped. Paperwork was provided and they were informed however they still gave meds so surgery had to be cancelled last minute. Once I was able to speak with them on a number of occasions so I understood clear expectations they always said the right thing but did not follow through. The facility itself was lovely. Unfortunately due to all of the issues and errors my family determined that my mother would not return. On top of this we continued to get bills from their pharmacy as they never told them to quit sending her meds. I called the pharmacy a number of times and attempted to get ahold of [name removed] the director at Colonnade but it was to no avail. She was not going to pay for something she did not receive because they (Colonnade) didn't communicate that she was in the hospital and they didn't need the meds.

It was a very rushed procedure as the rehab facility cut him loose faster than we thought and wanted him to have 24 hr care. But Forest heights assisted living doesn't provide that. At the last minute they told me I'd have to hire someone or stay with him. I had already paid [amount removed] for entry fee plus one month. There was no way I could hire someone with a few hours notice. So I had to bring him home instead. They would only refund half the monthly fee. And it was 2 weeks before they would do that. No one bothered to call back or see how they could help. It's a lovely facility but just not for him at this time.

The facility is newly renovated and nice. They will need to have an active presence to hold people accountable for services they are paying for..

My best friend is in the Oaks and has been there for 4 days when I got there her bag had not been unpacked. She came from the hospital. Which meant none of her personal hygiene stuff had been used. There were no signs of a tooth brush, toothpaste, hair brush, lotion, lip moisturizer, cell phone! Nothing had been used! No signs of her being turned. The lady in her room said no one had come in to turn her! She can’t roll over, feed herself or walk! The place smelled terrible of urine!!! And the floors were filthy!!! If we could afford to go somewhere else we would. I work and wasn’t able to accompany her on her move from the hospital. The staff seemed overwhelmed.

I am very disappointed in Pruitt Place. They changed directors three times in three months therefore the staff has no leadership. If a resident is not self sufficient, it is very dangerous for them to live at Pruitt. There is little to no assistance. Most of the CNAs remaining are really good people that are extremely over worked.

1) Management doesnt respond to concerns unless it's in their interest. Does not respond to emails or phone calls, however lower level personnel usually respond. 2) Management appears to prioritize financial objectives over the best interest of the occupant. 3) The Memory Care Unit is horrible. It desperately needs to be updated with newer furniture as the existing decor looks like it was procured from a thrift store. 3) MC staff exhibited minimal interaction with the residents. Usually one person sitting in the back of the room telling the residents to stay seated - I observed no activities during my visits and multiple people asleep with their heads on pillows seated at the kitchen table. 4) I had multiple visits to the MC unit where there was no staff present to oversee the residents. 5) My mother was basically unsupervised while in the AL portion of the facility at night. This makes no sense since the initial objective of this arrangement was mitigate the fall risk. Not sure I understand unless the objective was to either get rid of her because they couldn't meet her needs or they wanted to keep her monthly payments coming. 6) Absolutely no security in this place. The front desk is a joke -anyone can walk in and have the run of the place. 7) No effort to coordinate with the various caregivers (Nurse, PT, occupational therapist, etc) to formulate a care plan for those that need it. When I asked about this no satisfactory answer except awesome people want to make us look bad and you need to utilize our caregivers 8) Management and most of the staff will go out of their way to avoid you during a visit - strange! This facility can be so much more than it is - what a shame. We now have my mother in facility where they put the residents first - what a change.

My loved one was previously a resident at Legacy Ridge at Sandy Plains and our experience at this facility was not very good. The cleanliness, care services, activities and value for cost were poor. The friendliness was okay. The food was good. My main concern was the staff, they had A LOT of turnover with the staff. I would not recommend Legacy Ridge at Sandy Plains to others.

We picked this community because, one being the fact that the L/C fee was independent of the Med fee. My loved one is not on any medication so therefore she's not paying for medication to be administered and that lowers the cost. The second reason is that the community is very close to where I live. I have visited to check on things almost every day. That's how I know how poorly things are being handled there.

Our family had an in person tour with Legacy Ridge at Sandy Plains and the community smelled of pee and we knew it was not going to be the place for our loved one.

I would say not to go there for others. The administrative staff are not open, truthful, they don't keep you up-to-date on what is going on. The administrator has not taken proper COVID precautions for herself. The top two administrators are not friendly at all. The nursing staff is great to work with.

Dark and dreary. Staff not present in all areas. All residents placed in same area regardless of stage and needs.

Have the people that have written previous reviews ever been in this facility or had a loved one living here? The attitude of the administration and staff is one of apathy. No one is accountable for their actions except for the residents and their families. The photos that appear on this website do not tell the true story. Meals in the dining room look nothing like what is advertised or taste as good. This facility's administrator is not receptive to concerns and is not willing to see that this becomes the facility that is advertised. Management at Five Star seems to have no interest in fixing the problems at this facility either. Advise anyone looking at Forest Heights to talk to families that have someone living at this facility.

There are a lot of issues here. The staff doesn't seem to be getting all of the training they need. There is some block in the system somewhere. It is my sense that it's very disorganized. There was a change in ownership recently, and most of the key positions, the executive director and such, are new, and that is a big part of the problem. I feel like if I hadn't been there as often as I am there would have been a lot of things that went unnoticed. When I bring things up they give me the appropriate answer that they think I want to hear, but afterwards I either don't see the change, or whoever has been talked to and had to make a change gives me attitude. They put too much responsibility on me to take care of things, like they will call me when he is agitated to calm him down but they don't want to keep me in the chain of command when it comes to keeping me informed. I shouldn't have to ask them to mop, or why other things haven't been done. Things go missing, I know they aren't responsible for them, but when I bring them up, I just get a blank look. I would say ask a lot of questions before you go here, and just hang out, I know nobody thinks that they have the time for that, but do it anyway. There was a lot of turnover here. I feel that I got persuaded verbally, that the care would be so much more hands on and personal than it turned out to be. They also told me that they would have many stimulating activities, and that didn't really turn out to be the case either. They would have things on the activities calendar that didn't match what they were doing that day, and the same for the food, it wouldn't match what they were actually eating. The food was about average, maybe a three, not terrible, but not great either.

This one is ok, but I wasn't too crazy about the staff. They wanted to take additional info from me, whic made me feel they were unorganized.

These Emeritus ones just look a little too nursing home-ish. I'm not sure about them.

I moved my mother from assisted living to Emeritus, which is a memory care facility. They advertise that as their forte adn she got more simulation and interaction in assisted living than she even comes close to at Emeritus and the price was $1700 less a month so we're paying for things that we're not getting. The people are like ones you'd encounter in an asylum. One of them came into my mother's room and spit on her cat. It's distressing for my mother that some of the people cry all the time. Theft has been a problem even though everything she has, has her name on it. Once we moved in, it was not as advertised.