PruittHealth

I'm a vendor and work with 100's of communities for ten years. Most pay their bills and have professional staff. Heritage is now over 60 days on a $75 invoice and others in the industry I have talked with are having the same issue with them. This is a sign that something is wrong. If bills aren't being paid, there are troubles running within. Find another place and ask them if they are current on their bills and what the rotation is of their staff, another sign of problem.

If you care about your loved one DO NOT consider this place! They do not know how to take care of dementia and Alzheimer’s patients . Moved my parents here and within 6 weeks had to move them both out because they discharged my Dad for normal Dementia behavior. My parents have been married for 67 years and they never apologized or cared that they were splitting up my parents and that we had to take him home to our homes that were not equipped to handle the elderly. He did not hurt himself or anyone else but was severely traumatized by the experience of living at Forest Heights. The management is awful! He is now thriving at another facility and there has been no problem at all! I am writing this review to prevent others from going through the worst experience of their lives. It is hard enough taking care of your parents but I had no idea that a facility that you pay for and trusted could be so cruel and uncaring!

I toured this facility for my mom but the ambiance was not right. have toured other places that I feel is better suited for her.

My dad has been living here for a few months now and the care has went down tremendously. I can not tell you how disappointed I am. It is getting harder and harder to move him to another facility, but I am not happy.

I just don't see what's to like, really. As expected with corporate mergers/buyouts, quality goes down and prices climb. Great job with spending money on the lobby carpeting and furniture, but no improvement on the quality of care including the food and staff. Staff members and residents are leaving in droves for reason. My mother has been here for 2.5 years and it's been very depressing for her to see what's happening. She will join the exodus this week. It's difficult for her to have to leave, but many of her friends have already moved away and I can see why. Shame on you Brookedale Beckett Lake. Brookedale, spare the insult of asking me to call and discuss, my mother and sibling have lodge complaints and you have turned a deaf ear.

Do not use this place!! They do not provide good care.