PruittHealth

It is a great place if your are more on the basic assisted living scale - if you are able to walk places yourself or even wheel yourself in a wheel chair, but if you are in the in between range the quality of care is inconsistent. Sometimes the care was great and other times not so much and the response time could take anywhere between 5 minutes to 4 hours.

The staff are friendly and the food is good. My biggest concern is that the community is understaffed due to COVID and the way the employment is right now. The community still uses a pull cord and it is a concern, as it can be hard to have my loved one request assistance if they fall. Air went out in my loved one's room, and this was a concern as it was not address immediately. Overall my loved one seems happy here.

Initially I was very pleased. We were very encouraged with the admissions process and everybody that helped us. But it took an unfortunate turn, and I was left with a lot of questions about the care that was being provided.

The food sometimes arrive a little cold, they do feed you a lot and sometimes its good but other times not so good. The activities are still pretty limited due to the restrictions, and our biggest issue would be the communication. There is no communication with the management and the families. The driver who takes the residents to and from different place is absolutely awesome.

Heritage is a very attractive and welcoming community. The staff are very friendly. Mom only stayed one month as she recovered from prior accident and was able to return home. She and her family were very disappointed in the activities offered and opportunities to socialize. Initially the food service was good but this declined significantly near the end of her stay.

Loud entryway with much activity. Friendly staff, however, they did not know I was coming or who I should be meeting. Memory Care had linen and trash carts sitting in the hallway with a strong odor upon entry into the Unit.

Lovely home and close to the church. But, this home did not have a separate bedroom and living room. This is what we were searching for. Great staff and very helpful.

Memory Care Unit is well laid out. Sitting/dining area was a bit too dark & and cool. Roomy bathrooms w/black toilet seats for better visibility (great idea). Bedrooms have wardrobes instead of closets. It was lunchtime but not enough visible staff for my comfort. Residents provided w/off-site activities.

When I had a tour of the community it didn't seem like a happy place. The decor didn't pop and it didn't feel uplifting. It would have been a convenient location for us but I did not feel comfortable putting my loved one in that environment.

Very warm and friendly staff. Older community that needs some updating.

We took a tour of this community. The people have been great and they did answer all our questions. The only thing that turned me off was that the residents were all sitting in front of the t.v. not doing anything else. I wanted a more active community for my loved one.

Trash is not emptied unless I ask for it. Room has not been cleaned. Remote for TV missing. ( Reappears the next day ... miraculously. ) Boxed phone is missing. My sister had to give her a shower.(I am paying extra for Becket Lake to shower her) Clothes were not washed until I asked for it late Friday evening when I brought her back from a day out,

Rent and fees much higher than other communities we visited with living spaces considerably smaller and more compact. Little room for personal items. Does not allow small refrigerators or microwaves. Has more of an institutional feel rather than a homey feeling. Not on our short list.

My father was doing good here at this facility, but he has since had to check into the hospital. When he gets better he will be returning to this community. It is a nice and clean community, they do a good job with the cleanliness. There aren't many activities offered in the memory care portion of the community, but there are activities offered on the assisted living side. He was pleased with the food. Everybody has been courteous and kind. So far everything is well.

Very nice community but they only have studio apartments that are great for one person but too small for two people. They didn offer much of a price break for 2 studios when I indicated that a couple would want to live there

Very nice facility and staff, would definately recommend to someone needing very light assistance also great food and activities. But mom needed a higher level of assistance than they were able to provide once mom asked to be placed on Hospice. The respite care level of service was just not comprehensive enough to meet her needs. Again I would rate 5 stars for their assisted living capabilities alone. But have to give it a 2 star for the level of service and training given to employees for those residents in need of additional care. That averages out to an overall star rating of 3.

I am expecting things to improve at Beckett Lake. They are in the middle of a transition to a Brookdale community, and a major remodel, so everything is in disarray. With all of the changes, things are falling through the cracks. We have shown up for activities listed on the daily calendar, and there is no one around. The TV in the lounge doesn’t work. There have been several maintenance issues. Laundry service is supposed to be included, but when they have done the laundry, the clothes come back unfolded in a wrinkled pile. They seem to be short staffed, not enough Aides for the number of residents. Overall it has been a difficult transition, but the staff is really friendly and they seem to be genuinely interested in the welfare of the residents, so I’m hopeful that thing will improve when the remodel is finished.

A place for Mom provided me with a wide variety of choices to select from which I liked a lot. This community was very affordable for the amount budgeted, and it was a really nice community, The care was very adequate and they offered many activities to the residents. I would definitely recommend them to anyone.

I have a relative who has been there for less than one month and I am not impressed. I have visited this relative twice a week and have seen NO "brain stimulating" activities taking place. Residents are crowded around a LOUD television and that is all the brain stimulation I have witnessed. Meal times consist of LOUD music playing for the enjoyment of those SERVING the meals. The loud music clearly irritates the patients. High functioning patients are mixed with low functioning and that is not good. One man constantly tries to come into my aunt's room and lie on her bed. Several of her personal items have gone missing. (several articles of clothing, some lotion and a dog leash) They are not valuable, so I suspect these items were taken by other residents.