PruittHealth

Maybe their Assisted Living side is OK, BUT their Memory Care has been absolutely terrible for my loved one. He comes up with bruises all the time. He exhibits 'typical' late stage dementia/Alzheimer's behavior that they have now told us after just a few months they are "not equipped" to handle. However, we explained my dad's condition before choosing them and of course they said everything would be 'great', they had no problems with his wandering, incontinence, impatience, etc. But, now, they "can't handle" it. He "escaped" from their "Secure" Memory Care Unit right through their front door entrance. Numerous issues, poor management, frequent turnovers in staff, un-trained staff, understaffed, etc. - at least for the "Memory Care" Unit, which maybe should be called the "Forgetful Seniors" unit, because they can't deal with true Dementia/Alzheimer's victims.

Problems communicating with nurse and administrator of memory care. They do not know how to care for patients & family's of patients that need change of medications.

Every time I come and I see the housekeeping lady with the locs she smell like [removed item name] smoke period. Sometimes I see things half cleaned. We pay to much money here for my love one for someone to be smelling like that all the time and I seen her smoking in the back as I was leaving.i refuse to let this go on. If I have to keep smelling it and my mom isn’t supposed to be around it imma have to take her someone else.

My mother has advanced dementia and was a resident of Christian City on the dementia unit for two years. On 10-24 the staff called 911 to report that a fellow resident sexually assaulted my mother. The assailant had blood on his hands from the assault that was witnessed by staff and the police. My mother was transported to Grady hospital for evaluation and had a rape kit performed. There was blood in her diaper when the doctor removed it to perform the examination. Police are investigating the incident. It has come to my attention that there have been numerous incidents at this facility that have allegedly resulted in injury and death of patients. What I thought was a safe place, where my mother would receive quality care has turned into a nightmare.

Felt very sneaky in that they were awesome in the Introduction part however once my father was in, it all went downhill. Lack of leadership, communication & empathy. While father was in hospital for 3 weeks, they let his clothes & dishes mold. I got sick from breathing that in looking for his wallet. They were friendly until you noticed something they could have done & didn't & when asked, they turned hostel. Wouldn't return messages. Father needed more care so they evicted then wouldn't take 10 minutes with him to schedule for a moving company to move his things. He has no phone & wouldn't use the lobby phone. The receptionist and his nurse were great, but the office staff were awful. They are corporate people. They do not help their tenants & push everything on the emergency contact when 10 mins of their time would have him out w/in eviction time. He is own person/POA & they threw light bulbs in a packing box which broke. Luckily I removed it safely. Was not notified he was still there 2 months later. As for expenses, this isn't New York. A hotel room w/an extra closet shouldn't cost that much. Wifi or internet should be included. Father is now in a nursing home. His wallet is either stolen or he threw it in the garbage. They stole his 3 bed pads & 2 sets of sheets I wrote his name on. Half his shirts are missing.

These pictures are NOT the Baldwin GA location. Baldwin isn't as nice as these pictures. Extremely under staffed. They shouldn't take new patients if they can't properly take care of the ones they have. Literally waited 25 minutes for someone to respond to call button. Went to nurse station for help nobody was there. I waited 10 minutes, no one showed up, went back to mom's room. No nurses/techs in hallways. Handrails and doors need to be wiped down daily. Carpet needs to be vacuumed at least twice daily. Patients room floors need to be mopped daily. There are several wonderful staff members but they need help. They can't do it all 24/7. The facility has the potential to be a great place but whoever is overseeing it needs to push the corporate office to get the help it needs. A simple change like hiring a couple individuals to wipe down, vacuum and mop would go a long way. Right now the Baldwin location would make a good news story on assisted living gone wrong. Very sad ??

Communication is seriously lacking, no resolutions are being offered, the contract is a joke, & no apologies have been given for passing along false info. The dining room is tended to, to a point. Tables look clean. There was pee on the floor & no effort was made to disinfect afterwards (dad's catheter wasn't hooked properly & leaked in the floor plus wheelchair, & they wouldn't clean the wheelchair wheel either after they used paper towels on the floor). Those serving food don't have on hair nets or hair restrained. There are new stains on his floor in his room & there is mold/maybe poop under his wheelchair cushion. I notified the nurse & asked to check for skin rash on his back cause he was soaked in pee when I took him to a doctor's appointment. Had no time to redress him. They have not cleaned his chair or even addressed it with him. With the staff they'll talk to you, however if it has to do with their job, suddenly they're busy. I spoke with [name removed] in person, on the phone & sent an e-mail, per the contract, & he wants me to speak with the head of the department with the issues. No resolutions. The contract's incomplete, missing a page, & took 3 months to get the contract in an e-mail. I am not the Power of Attorney or legal guardian, made this known in the 3 hours I was there filling out what I could, & let them make a copy of the advance directive, proving I only represent in the instance he can't speak for himself. The receptionist, [name removed] , has been telling doctor's offices that I'm the guardian. When confronted, she only said, "generally family is the POA". No apologies for giving false info. After I told her all medical questions/ paperwork go through dad, she still insists I fill that out for him & tries to send it to me in an e-mail. That's illegal. I was not notified my father needed a follow-up appointment after his last hospital visit UNTIL 20 days after his discharge. It was the hospital that called me. Legacy claims I'm supposed to make the appointment, ok fine, then why didn't anybody call me so I could make one. No response & it's not in the contract. With the quality of care they're not explaining to him, physical therapy can help with his incontinence if he tries. A catheter doesn't stop therapy, they can adjust to his needs. They're not reassessing his situation so he could possibly afford his room. They moved him from a care level 3 to a care level 5 just to get more money. He could stay longer if he can afford it but they don't look at it that way. He's frustrated cause they don't tell him what's going on. With the meals It looks pretty healthy although canned peaches aren't exactly what I would call dessert but ok. For activities [name removed] is a 50 something yr old woman & is the only one who drives the bus for "scheduled transportation services". She will schedule lunch outings with those who sign up. I haven't heard of any trips to Walmart or even walk across the parking with them to CVS. She has no nursing experience & no nurse or anyone goes with her. Apparently you have to fill out a paper, make your appointment 10 days out, on Tuesdays or Thursdays before 2p. Um, doctor's appointments don't always work out that way. What happens when she's sick & a resident has to go to a doctors appointment? This is a huge problem & not in the contract. For the value At least he's getting 3 meals, his meds daily & clothes washed. [fee removed] for a hotel room is outrageous. Not including level of care which is about [fee removed] extra. Painting a turd & calling it a brownie doesn't make worth more. The only difference between a hotel room & a their "studio" is the "studio" has an extra closet. The room dad has doesn't match either "studio" floorplan in the brochure which is false advertising. His toilet was clogged before he moved in. That's a problem. It's still clogged 4 months later. Haircuts are extra $ & also require paperwork for the POA to fill out. That doesn't make any sense & they have to pay with an e-gift card.

Facility lost Dad's medication for 2-3 weeks, told me they had it under control, he was hospitalized as a result. Dad was hospitalized with dehydration and malnutrition. I don't think the staff was giving him enough time to eat.

There has been changes. There is a new head of nursing. My loved one is eating well. It takes them a long time, to respond to the call light. The nursing care has been terrible. Overall, they need to improve on their communication in the billng department. The overall care is terrible. I have not been pleased. I would not recommend to other famlies because they need to improve a lot.

Choose another community for your loved one. Key members of management lack any professional acumen and compassion. Their presentation belies the actual experience. I will never recommend that community to anyone, ever. It's tough to be an adult caregiver to your parents seeking out services for their well-being. Very disheartening to realize that some shiny apples really are rotting inside.

I will say, the people were always very nice and it was very clean. The food looked great. Although our experience my not happen often, I still don't feel that it was right and I won't recommend this facility to anyone. My loved one was physically there in the facility for less than 24 hours before he passed. The room itself was reserved and/or had his belonging in it for 2 weeks total. One week before he moved in and one week after he passed. We paid the first month's rent. That first week we were there getting things set up and ready for him. He spent less than 24 hours there before he passed. We removed all of his belongings within a week of his passing. So I understand paying for 2 weeks. However, in addition to the first months rent they also charge a one time fee with that first month's rent. We're not talking a small fee. This fee is almost equivalent to the amount of a full month's rent! They call this fee an 'entry fee.' They did tell us about it and explained that it's something that every resident pays their very first month. They explained that everyone's 'entry fee' is combined and that it's used for things like their family picnics, family functions, group celebrations, and things that they all participate in as a community. Again, my loved one was there for less than 24 hours and didn't get to participate in any of the things that the 'entry fee' would cover. After he passed, I asked them about pro rating his rent and refunding the entry fee. They told me that yes, they would pro rate the rent, but that the fee was non refundable. I can maybe understand if he had been there even just for one full month. But less than 24 hours? I just don't feel like that's ethical or fair and I feel like people should know that it was handled this way.

Some of the staff are very caring, but also very overworked and understaffed. Very disappointed in level of care provided for mom. I feel that I owe it to others looking for memory care for their loved ones to warn you. I wish that I had had insight.

I would tell others not to move your loved ones into this facility. My mom was here less than 2 weeks and fell and left for hours. They had no clue how to take care of someone who was blind.

I complained many times and they ignored me. If there are any issues on the weekends it has to wait until Monday during business hours. We also had many medicine errors and as a loved one I had to get very involved. There are a couple of very great workers here, but overall it was not a good experience and I would not recommend them to others who are looking.

Some of the staff members were nice and some were not nice at all. The sales manager just wanted to sell the community, but they could not care for our loved one.

Please make sure you read your contract. If you have questions dont stop until they are answered and you understand that answer. If anything changes make sure you get it in writing. So you dont make the expensive mistake we did by not making sure the contract was followed. Lesson learned. The care was good, always welcoming.

UPDATE: As a vendor working 100's of Senior facilities. It took Heritage of Sandy Plains over 3 months to pay a very small bill. A dozen phone calls and 1/2 dozen emails. Got the "check is in the mail" several times. Finally called Corporate and they weren't happy about it. Find another place to put your parents. The management here is unprofessional and not up to par with other established facilities in Atlanta and surrounding area. Someone from SLCMidwest commented on my last 1 star and said to contact them.....I'll get right on it.....wasted enough time with this.

My father has lived here for about 6 months. The care has completely went down. There are times when I come to visit and my father has not gotten his meds. He pooled the cord in the bathroom and no one ever came to check on him. They have lost a lot of staff. Whenever I come to see my dad i ask to speak with the Executive Director but he is never there. I pay a lot of money here not to get the proper care.

I placed my great-aunt in the Alzheimer's Care unit at Forest Heights, transferring her from Skilled Nursing following a fall in which she sustained a broken hip. Although the facility, staff, meals and services as presented to us looked exceptional, I came to learn that the facility was dangerously understaffed; and my aunt's personal care and hygiene were of secondary concern. I even found other residents in her room and using her personal effects and bathroom on several occasions! The one saving grace I had was a second-shift nurse supervisor who kept me updated on My aunt's condition. Even though I was by there every day, I lived an hour away and they knew that mine was the only voice that could calm her, but they never even tried to find an alternative. She was terrified as it was with Alzheimer's; her time at Forest Heights just amplified that terror. I moved her to another facility and she died four months later, but as far as I'm concerned, Forest Heights killed her spirit. Don't make the same mistake I did. Find a facility that cares for your loved one as you would - Run away from here... Run hard, and skip this place altogether!

I feel it is my duty to expose what has been going on here. The facility has been under lock-down since March due to Covid-19. Families of residents have not been permitted to visit or see loved ones now for 4-5 months. This would be understandable if it was being properly utilized to protect residents. Unfortunately, it is being used as a way for management and many staff to avoid any scrutiny or accountability. Until recently, around the week of [date removed], most of the staff, management, and MedTech contractors have NOT been wearing masks or PPE, when in patients’ rooms, around residents, or even in the facility in general. Management, staff, and contractors go to and from the facility daily exposing themselves to pathogens and possibly Covid-19. I do not know what the management under executive director [name removed] or her team thinks exempts them from following Governor Roy Cooper’s mandate to wear a mask. I don’t understand how senior care/healthcare workers could be so uncaring as to not wear a mask to protect residents. Recently, they have started to wear masks and are requiring residents to wear masks when indoors. The Covid-19 outbreak began in the US in March, when the facility went under lock-down, yet they only began requiring masks in July!?!? I know for a fact many staff still ignore rules and mandates and do not wear masks when in residents rooms or confined areas. The residents who live here on average pay over $4000 per month to live in a building where the air conditioning is not working properly, the staff treats them rudely and risks infecting residents with Covid-19. The staff is often stealing the food meant for the residents meals out the back of the kitchen. For the astronomical amount of money it costs to live here the food quality is abysmal! There are some amazing, wonderful, goodhearted staff here, who have been the only positive aspect of this facility. But the bad deeds and mismanagement tarnish the good they do. The ULTIMATE HYPOCRISY is they are not allowing family or outsiders to visit their relatives for safety concerns. BUT THEY ARE ALLOWING FAMILIES INTERESTED IN PLACING A RELATIVE TO LIVE THERE TO COME INTO THE FACILITY AND TOUR. They just check the temperature at the door and lead them all throughout the facility. It’s ALL about the MONEY$$$ here! I hope the State, County, and Media are alerted and open a full investigation into the dangers the residents have been exposed to by the noncompliance of management and staff!