PruittHealth

I will say, the people were always very nice and it was very clean. The food looked great. Although our experience my not happen often, I still don't feel that it was right and I won't recommend this facility to anyone. My loved one was physically there in the facility for less than 24 hours before he passed. The room itself was reserved and/or had his belonging in it for 2 weeks total. One week before he moved in and one week after he passed. We paid the first month's rent. That first week we were there getting things set up and ready for him. He spent less than 24 hours there before he passed. We removed all of his belongings within a week of his passing. So I understand paying for 2 weeks. However, in addition to the first months rent they also charge a one time fee with that first month's rent. We're not talking a small fee. This fee is almost equivalent to the amount of a full month's rent! They call this fee an 'entry fee.' They did tell us about it and explained that it's something that every resident pays their very first month. They explained that everyone's 'entry fee' is combined and that it's used for things like their family picnics, family functions, group celebrations, and things that they all participate in as a community. Again, my loved one was there for less than 24 hours and didn't get to participate in any of the things that the 'entry fee' would cover. After he passed, I asked them about pro rating his rent and refunding the entry fee. They told me that yes, they would pro rate the rent, but that the fee was non refundable. I can maybe understand if he had been there even just for one full month. But less than 24 hours? I just don't feel like that's ethical or fair and I feel like people should know that it was handled this way.

Some of the staff are very caring, but also very overworked and understaffed. Very disappointed in level of care provided for mom. I feel that I owe it to others looking for memory care for their loved ones to warn you. I wish that I had had insight.

I would tell others not to move your loved ones into this facility. My mom was here less than 2 weeks and fell and left for hours. They had no clue how to take care of someone who was blind.

I complained many times and they ignored me. If there are any issues on the weekends it has to wait until Monday during business hours. We also had many medicine errors and as a loved one I had to get very involved. There are a couple of very great workers here, but overall it was not a good experience and I would not recommend them to others who are looking.

Some of the staff members were nice and some were not nice at all. The sales manager just wanted to sell the community, but they could not care for our loved one.

Please make sure you read your contract. If you have questions dont stop until they are answered and you understand that answer. If anything changes make sure you get it in writing. So you dont make the expensive mistake we did by not making sure the contract was followed. Lesson learned. The care was good, always welcoming.

UPDATE: As a vendor working 100's of Senior facilities. It took Heritage of Sandy Plains over 3 months to pay a very small bill. A dozen phone calls and 1/2 dozen emails. Got the "check is in the mail" several times. Finally called Corporate and they weren't happy about it. Find another place to put your parents. The management here is unprofessional and not up to par with other established facilities in Atlanta and surrounding area. Someone from SLCMidwest commented on my last 1 star and said to contact them.....I'll get right on it.....wasted enough time with this.

My father has lived here for about 6 months. The care has completely went down. There are times when I come to visit and my father has not gotten his meds. He pooled the cord in the bathroom and no one ever came to check on him. They have lost a lot of staff. Whenever I come to see my dad i ask to speak with the Executive Director but he is never there. I pay a lot of money here not to get the proper care.

I placed my great-aunt in the Alzheimer's Care unit at Forest Heights, transferring her from Skilled Nursing following a fall in which she sustained a broken hip. Although the facility, staff, meals and services as presented to us looked exceptional, I came to learn that the facility was dangerously understaffed; and my aunt's personal care and hygiene were of secondary concern. I even found other residents in her room and using her personal effects and bathroom on several occasions! The one saving grace I had was a second-shift nurse supervisor who kept me updated on My aunt's condition. Even though I was by there every day, I lived an hour away and they knew that mine was the only voice that could calm her, but they never even tried to find an alternative. She was terrified as it was with Alzheimer's; her time at Forest Heights just amplified that terror. I moved her to another facility and she died four months later, but as far as I'm concerned, Forest Heights killed her spirit. Don't make the same mistake I did. Find a facility that cares for your loved one as you would - Run away from here... Run hard, and skip this place altogether!

I feel it is my duty to expose what has been going on here. The facility has been under lock-down since March due to Covid-19. Families of residents have not been permitted to visit or see loved ones now for 4-5 months. This would be understandable if it was being properly utilized to protect residents. Unfortunately, it is being used as a way for management and many staff to avoid any scrutiny or accountability. Until recently, around the week of [date removed], most of the staff, management, and MedTech contractors have NOT been wearing masks or PPE, when in patients’ rooms, around residents, or even in the facility in general. Management, staff, and contractors go to and from the facility daily exposing themselves to pathogens and possibly Covid-19. I do not know what the management under executive director [name removed] or her team thinks exempts them from following Governor Roy Cooper’s mandate to wear a mask. I don’t understand how senior care/healthcare workers could be so uncaring as to not wear a mask to protect residents. Recently, they have started to wear masks and are requiring residents to wear masks when indoors. The Covid-19 outbreak began in the US in March, when the facility went under lock-down, yet they only began requiring masks in July!?!? I know for a fact many staff still ignore rules and mandates and do not wear masks when in residents rooms or confined areas. The residents who live here on average pay over $4000 per month to live in a building where the air conditioning is not working properly, the staff treats them rudely and risks infecting residents with Covid-19. The staff is often stealing the food meant for the residents meals out the back of the kitchen. For the astronomical amount of money it costs to live here the food quality is abysmal! There are some amazing, wonderful, goodhearted staff here, who have been the only positive aspect of this facility. But the bad deeds and mismanagement tarnish the good they do. The ULTIMATE HYPOCRISY is they are not allowing family or outsiders to visit their relatives for safety concerns. BUT THEY ARE ALLOWING FAMILIES INTERESTED IN PLACING A RELATIVE TO LIVE THERE TO COME INTO THE FACILITY AND TOUR. They just check the temperature at the door and lead them all throughout the facility. It’s ALL about the MONEY$$$ here! I hope the State, County, and Media are alerted and open a full investigation into the dangers the residents have been exposed to by the noncompliance of management and staff!

Do not put your loved one there unless you are staying with them around the clock. There are not enough CNAs to care for the residents. My loved one was left sitting in a chair all day long, not changed or cared for. If I asked the staff to do anything , it was a hateful response or they said "you will have to wait your turn". They did have great activities offered for mobile residents. I would not recommend this place to anyone under any circumstances.

If you are considering placing a loved one(s) at this facility, I beg you to reconsider! This property is part of 5 Star Senior Living, but there is nothing 5 star about this place. My grandparents have lived here since [date removed], in those 3 years, there has been at least 3-4 different executive directors. Each time, promises of improvement and changes to come are said, and then either the ED is reassigned or leaves, and the poor work culture returns. My grandparents have received rude and intimidating treatment from staff on a consistent basis. It costs a considerable amount of money to live at this facility and yet, in spite of this, oftentimes residents are only given small or half portions of food and leave the dining room hungry. The quality of the food that is prepared is less than appealing. In addition to rude staff, there are often medication errors in dispensing my grandparents medications. My family has repeatedly had conversations with the executive directors and even to the company’s corporate office and that has fallen on deaf ears. There are some very loving and wonderful staff members that my grandparents and my family dearly love, had it not been for them, it would have been completely unbearable here. Unfortunately, their good deeds get overshadowed by the substandard treatment and poor performance of job duties by some staff. I shared this same review on google. I want to ensure that the word gets out to the community on the extensive problems at this facility and the poor company culture that exists here as well as at its corporate. These are Unacceptable conditions for my grandparents and fellow seniors, many of whom are military vets to have to endure! If President Trump could see this place he would say, “Drain the Swamp!”

I'm a vendor and work with 100's of communities for ten years. Most pay their bills and have professional staff. Heritage is now over 60 days on a $75 invoice and others in the industry I have talked with are having the same issue with them. This is a sign that something is wrong. If bills aren't being paid, there are troubles running within. Find another place and ask them if they are current on their bills and what the rotation is of their staff, another sign of problem.

If you care about your loved one DO NOT consider this place! They do not know how to take care of dementia and Alzheimer’s patients . Moved my parents here and within 6 weeks had to move them both out because they discharged my Dad for normal Dementia behavior. My parents have been married for 67 years and they never apologized or cared that they were splitting up my parents and that we had to take him home to our homes that were not equipped to handle the elderly. He did not hurt himself or anyone else but was severely traumatized by the experience of living at Forest Heights. The management is awful! He is now thriving at another facility and there has been no problem at all! I am writing this review to prevent others from going through the worst experience of their lives. It is hard enough taking care of your parents but I had no idea that a facility that you pay for and trusted could be so cruel and uncaring!

I toured this facility for my mom but the ambiance was not right. have toured other places that I feel is better suited for her.

My dad has been living here for a few months now and the care has went down tremendously. I can not tell you how disappointed I am. It is getting harder and harder to move him to another facility, but I am not happy.

Do not use this place!! They do not provide good care.