PruittHealth

It's very nice, but I think both my parents need more care than this home can provide.

My father started out in assisted living but moved to memory care after a week. Overall I am pleased except for the housekeeping in memory care. I have been told there will be dedicated full time staff for this unit soon. I know memory care is expensive and my father currently shares a room but the space is really small in my opinion for how much pay per month. I hope to move him to a private room when one is available. I am pleased with the staff and feel have good communication. I would like to have had more spaces outside his room to visit but that is limited in this memory care area. I would advice if your family member needs physical therapy check your insurance first - the PT that is offered by the Five Star Community on site was not in network and I did not realize it and got stuck with a large bill. I found another company that comes to this community that is in network and my dad is just as happy. In general my dad’s health is much better because he is getting his meds on time and eating 3 times a day - all of which he was forgetting at home by himself.

workers are very pleasant

Staff in Memory Care was considerate and caring. I never questioned their abilities nor dedication. At times I felt they were understaffed due to severity of the behavior of a few of the residents. Those who required the greatest degree of supervision occupied staff members to the extent that those who required some, but less, assistance were put off or perhaps forgotten.

I toured Brighton Gardens on multiple occasions .The staff here is really nice. The director was a bundle of energy and the place quite lively for an assisted living community. They have a pair of dogs that run around and the atmosphere can be a little chaotic . This was a huge plus compared to other places, but ultimately this was not the right fit for my mother. I would say that overall this was the most fun loving place in Atlanta that we toured. Great location in Buckhead.

They need to do some updating and fixing of several items that are very obvious. The carpet in hallway needs to be replaced there is various rips in it that could cause a tripping hazard. There is still a lot that I still have to do because they are so understaffed. The main issues at this community stem from the fact that they are so badly understaffed. I feel like there’s disconnect between the level of care I am paying for and the level of care they are providing. Seems like I am paying for more care but she is being cared for the same as all the other residents. Their medication distribution is very slow sometimes the lines get so long that either you get your medication or breakfast. The staff is very friendly and their hearts are in the right place. They are doing what they can the problem is that they need more staff to help. It seems like only 1/3 of the activities that are scheduled actually only get done because someone doesn't show up. The food is great the location is great. Loved one is very happy here loves the staff loves the community. In general it really is a pretty good community.

The staff are friendly and the facility is clean. There is a high turnover of nursing staff. We had an experience of mismanagement of medication administration. The communication about medication refills are delayed.

They had no onboarding process, housekeeping is severely understaffed, never see the director around, meal ordering is unorganized. They have attempted some improvements. I will say the size of the space for the price are better than most. It's just been very difficult to acclimate.

I think the staff at PruittPlace Buckhead tries hard - they have good attitudes and care about the residents. However, the overall staffing levels are low and have gotten worse. Also, there's a lot of cost cutting and belt tightening which seems excessive given the price point. I would not recommend PruittPlace Buckhead to someone new.

The staff at The Oaks Carrollton was very friendly and helpful. However, they are severely understaffed and the quality of care suffers because of this. Unfortunately, my family member became very sick at the facility and had to be hospitalized for over a month and then moved to full-time nursing home care. There was an extreme amount of turnover of the staff due to lack of staffing. The food was okay. The housekeeping in the rooms has suffered because of lack of staff. Again, the staff was very friendly and communicated needs and issues. They are just understaffed, which resulted in sometimes lack of care.

So far Forest Heights as been great. The staff is what it is but our loved one likes it. The staff could improve at night, but our day guy is great. They have been great overall to our family.

It is ok but could be better. It has good days and bad. I do not visit every day as husband does; but each time i have visited I find his bathroom needed cleaning. Staff is very friendly. The staff I have met are very cordial, give updates etc. Need more like them. Seems like CC is under staffed to me on the Floor and in Office. It could be better. He is either watching tv or looking out his window. He shouldn't be allowed to say no for certain things, just because it's convenient. He participates in all the things he can. He likes his meals. Especially desert! He does what he can. We take him when family comes. I think on a whole for what we pay he should be getting better/more. . .I don't see a justification for an increase at this time. Having said all that I realize CC is a business and 2020 changed the world; but it's also the lives of our beloved elderly family members which some have out lived or have no memories of those they love. We just want their finally days to be consistent and filled with grace, peace and love.

The financial person REFUSES to call me back or communicate with me. The care that was promised is different than what my loved one receives. Either the staff is not trained well or they ignore what they're supposed to do. They've just recently been bought by Pruitt, so who knows what will happen. I would not recommend the facility to others.

We like the facility location, the nice building, and his room. When food is delivered to his room it is cold. They need hot plate covers like memory care has instead just plastic wrap. Understaffed OR the staff takes too many breaks OR spends too much time playing on their cellphone. My dad presses his button and waits over an hour for someone to come help him. They need cameras in the common areas and the nurses stations for accountability. When dad qualifies for VA aid and attendance, then he may be able to afford [name removed].

Our family had an in person tour with Forest Heights and the reason we gave the 3 stars is because they were renovating but we did not see any residents or employees out and about.

Dad got sick, a virus, which could happen to anyone. As he had diarrhea for 5 hours, I was cleaning and caring for him. I am not sure why no one helped me, except to bring me gloves and bath sheets. He was so sick he had to be transported to ER. He was in hospital 6 days. He did not want to go back!!!!!

Not the best community for higher functioning residents

It is a great place if your are more on the basic assisted living scale - if you are able to walk places yourself or even wheel yourself in a wheel chair, but if you are in the in between range the quality of care is inconsistent. Sometimes the care was great and other times not so much and the response time could take anywhere between 5 minutes to 4 hours.

The staff are friendly and the food is good. My biggest concern is that the community is understaffed due to COVID and the way the employment is right now. The community still uses a pull cord and it is a concern, as it can be hard to have my loved one request assistance if they fall. Air went out in my loved one's room, and this was a concern as it was not address immediately. Overall my loved one seems happy here.