PruittHealth

My aunt loves where she is and has made some good friends. When given the option to move, she chose to stay put. The facility itself is very clean, however, sometimes my aunts room needs a better or extra cleaning, especially if she's had an accident. My only complaints with care are (1) that there sometimes seems to be a failure to communicate between physician and patient and patient's family; and (2) meds are sometimes late, especially on weekends. I think it's that way anytime contract staff is used, which is typically on weekends. I've seen much worse at other facilities. I believe my aunt would give them a 4 for food h/e she has always been hard to please in a restaurant environment. Embarrassingly so. They have wonderful seasonal/holiday programs with resident participation and they take their more mobile residents out to eat occasionally, which my aunt enjoys. Compared to other facilities we looked at, Forest Heights is a very good value for the money.

I like this place. I like the general feel of it. Casual and for the most part caring. I think they could elevate the food a bit. And tighten up the management. My mother complains but not in a nasty way. My mom is an entitled 94 year old woman who has been independent for 40 years. This is a new experience for her. I feel fortunate that we found this place. She has a balcony that looks over a lake. I wish she would be more social. We looked at many different places. When they showed us the room at Colonnade, room with a view, it was the best on all points.

They are better than most memory cares. I think they cut their cleaning staff and now rely on the MA's and nurses to also clean. The people are very nice. They definitely could be cleaner, they lose her clothes, blankets, pillows all the time.

Everything is great, but the communication with the family has been poor recently. Finally today [name removed], the Director of resident care, called me and answered my 3 questions. It shouldn't have taken two weeks, but I'm glad that she finally called. It used to be that the communication with the family was very good.

My friend is a resident at The Colonnade and everything has been good. I would recommend this facility to others.

These ratings are based on a combination of personal as well as my mom's viewpoint. There is new management and things have improved. We need to make sure to see consistency from this new management.

Beautiful facility & grounds. Lots of windows, light, many rooms have fully screened in patios with views. Staff in general very kind. Offer shuttle services for appts & activities. Only down side (after the fact) was lack of coordination with sales staff, medical staff, & activity staff. Shared that this was available but after the "sale" part was done, none of the other care/or specific staff were introduced or had the opportunity to sit & understand the process, communication, or otherwise. Many options just a lack of coordination. It's been a challenge to obtain this information. And a-lot of work on the family that should occur up front. Also should be noted - this location is a "private" facility meaning if your loved one is eligible for aid & assistance they don't take it. So use the medication assistance & other medical services as that part is covered. They also offer in house physicians, podiatry etc. But Aid/Assistance does not go towards rent. In general our family member is happy & made friends quickly. The beautiful grounds adds to positive mental health.

The staff that I have interacted with have been helpful and friendly and determined that my mother have a good experience. The communication between the community and the family I found to be less than adequate. It would be really helpful to know when housekeeping comes in, when laundry day is and how we stay on top of these things, so my mother is not inconvenienced and family members don't find themselves doing laundry and changing the bed. I have not had the food, but my understanding is that it is acceptable quality but not much variety. The move in process was easy. Paperwork was uncomplicated. The staff should hold orientations with new families, explaining all the ins and outs and the best way to make the most of their family members stay at the residence. I would recommend this facility, it offers fair pricing for the level of care.

Brighton Gardens of Buckhead is a very warm and caring community. Based on the experience we have had so far, we would certainly recommend this community to other families who may need a place for their loved ones.

The Brighton Gardens community weren't prepared when we moved in. Room was dirty and no one was prepared even though I called the previous day and spoke with the executive director about it the afternoon of the previous day.

Forest Heights has been a good place for my 86-year old aunt recovering from a broken femur. Rehab has been excellent. She especially enjoys the resident exercise classes. The staff has been both encouraging and supportive in her quest to get better and get out of her wheelchair! This is a good facility and the fees are in-line or lower than other similar facilities.

We liked facility and [name removed] She was so helpful and caring. Continued checking on mom and us before we got her there. Mother gets good care. Love her room as it is like hers in the home she lived in. I'm comfortable not having to check on her every day. Would she rather be at her home? Yes but she also knows it's not possible and has been adjusting.

The 3 on cleanliness is based on having to clean Grandpa's toilet area a few times. It's a nice place, and they care about their patients. They are recovering from Covid effects like everybody else. They are having a hard time hiring and maintaining employees like a lot of employers. Overall it still better than the other two facilities we visited.

The activities director is very energetic and fun to be with. The staff is very friendly and greets us with a smile when we arrive. The facilities are always tidy and they provide a home-like atmosphere.

The Oaks-Scenic View Assisted Living is a wonderful place for your loved one. It is a very nice facility that is clean and has been well kept. The entrance, sitting area, dining room, and activity room are great areas for residents to gather. Snacks and soft drinks are available all the time. My mother has been there several weeks. The staff is very accommodating. I asked for an extra bar in the bathroom and it was installed within an hour! Everyone is so caring. They are always available to answer any questions I have and to keep me informed. They make sure residents attend any activities that may interest them. Thank you to [name removed] (the administrator) for helping to make my mother's transition so easy for me. He is so kind and caring. Thank you to all the staff at the Oaks!

They have a great staff at Madison Heights. They are very helpful to you and your loved ones.

Based on our experience we would recommend this community to other but families need to make sure they read the contract and make sure the communication from the staff is transparent in regards to the finances. Also the house keeping could be improved, but overall our loved one is happy there.

I thought the staff at Dogwood Forest of Dunwoody were very nice and friendly. Their pricing was in the same ballpark as other places that we looked into. It was just a little fancier than we needed for our loved one right now. Proximity to where we live played a part as well.

The atmosphere of this facility is actually quite nice. The chemistry between the staff and my loved one is a really good fit. She's a very outgoing person in general and is still able to continue being that way here. Meals and dining were a major factor in our facility decision, and the food is excellent here. Great quality and variety. Communication with the family is pretty good. It's not always timely and can be challenging at times, but overall it's pretty good and their heart is in the right place. The maintenance staff is pretty good, nursing staff is good, administrative staff is really good. The activities director is phenomenal. She does a good job with activities and outings. I will say, medication management is very pricey if you use their pharmacy service. But you do have the option to use your own, so we like that. The total monthly cost at the end of each month can be tricky here. They go by daily rate, so monthly totals/cost can change and vary each month. But the value is pretty good. The one piece of advice that I would give to anyone about this whole process is that you have to establish a relationship with the staff at your loved one's facility, I think that's the biggest key to success. Overall, this facility is a good fit for my loved one and I'm happy that she's where she is. I would absolutely recommend them to family and friends.

Staff are very friendly and accommodating. [name removed], the office administrator is particularly helpful but she should have an assistant. There have been problems with medications being refilled in a timely manner which is frustrating when the cost for medication management is 600 monthly. Also, the billing department failed to input the auto withdrawal for the monthly charge correctly and then billed us [fee removed] in late fees that they have not removed. I'm told that activities and menus are often not accurate. The rooms and overall facilities are nice including the outdoor area/lake.