Provision Living

I was not impressed with this community when mom lived there about a year ago. The director of the community was not very helpful. They would not follow the order the doctor recommended for her care. The community was brand new and beautiful. I would recommend looking at this community as things may have changed since she lived there.

My loved one is currently a resident at Oak Pointe of Carthage. The move in process was very easy and management was very accommodating. The housekeeping does a good job. The friendliness and the staff are both great. The food is okay. However, I am moving my loved one to a new facility soon. Her new facility offers activities from 10am to 8pm and will be a better fit for her. This facility is good, it's just not a good fit for my loved one.

I was not impressed with the tour. My entire tour was 12 minutes. There were no rooms shown during this process.

My loved one was there for a very short stay because they simply were not able to provide the level of care that he needed or handle dementia-related behaviors. I think their heart was in the right place. They were just understaffed. And I'm not sure that the staff was well versed in how to take care of people with confusion and dementia. Memory care in that facility was a big overstatement.

When my mom was first placed in this facility everything was great. Then the COVID virus hit hard. My mom survived it well. She was asymptomatic. I wasn't allowed to see how she was in her room. I worked many years in similar facilities. I knew that this company was going from a 5 star rating to a 1star. My mom went "downhill after her first major fall.". I was allowed to spend special time with her during her hospital visits. The last time I was with her during hospice time, she had dry rotting teeth and broken down skin from not receiving the needed 2 hour monitoring care. Yes. There were caregivers that were excellent when they were there for my mom. I still pray for and to my mom hoping that she is at peace and that the pain has left her.

My parents were in rm [removed]. Every week was a battle from diesel fumes building in room [removed] from the generator outside the window and management did nothing to make them more comfortable but that was not the worse thing. We couldn’t count on Provisions being there for us in our time of need. My Mom fell and broke her hip, had surgery went thru rehab at a different facility and was walking 50 to 100 ft. Mom was released, you would think she would just go back to her home at Provisions but that was not the case. Provisions gave us an ultimatum either we bring in full time skilled nursing care or hospice or she wasn’t allowed to come back. I don’t think anyone should be able to give an ultimatum like that. The facility is not set up to take care of much beyond everyday living & medication. Read the fine print. Please consider this when picking a place for your family, know their needs and understand the facilities limitations. My Mom died 3 days after returning. Management is the problem.