Provision Living

Due to the covid restrictions the activities are still pretty limited, and as far as the value for cost it has been good. Overall we like the Garden Plaza it has given our family a relief of the responsibility of taking care of our loved one. However, their communication has not been very good as far as informing us what is going on especially in times of covid. They have opened up the facility for families to come and visit but they did not make anyone aware of that until later.

Mom loves it!

Provision Living at Forest Hills was the most positive experience of my senior years. I had never felt more appreciated by so many people my entire lifetime. [Name removed] and the entire staff displayed a genuine interest in my degree of comfort, satisfaction and happiness. I no longer fear the possibility of a future placement in an assisted living facility for I have found the perfect alternative home and family

Provision senior living is a beautiful place. The facility is remarkably clean and staff are very helpful and pleasant. Staff person([name removed]) is so wonderful she was so helpful and showed so much compassion for my family. She took the time to explain any and all details about the facility. My family felt so relieved to know that our family member was in the best care ever. Thank you to the entire team at Provisions living....

My parents are doing very well since their move to this community. The staff is so nice and everyone does everything, they truly put the residents first. Thye only thing I would change is I would like to see a larger variety of activities. The meals are excellent. My father always brags about the food. They serve all 3 meals on time every day. During my visits, they allow me to eat with them.

The location is great and close to home/family. The facility is newer. Everyone is very professional, I appreciate all of the updates that I get from the staff.

The place was new and beautiful. The people were kind and friendly. Administrators. Very helpful. The actual care was hit and miss. They did not have enough workers. They made me think they were a 24 hour care facility. And what I understood was that somebody would be there to assist and help. There is only one person there on the Night Shift and I don't believe that they checked on my dad as often as they said they did or would. We paid the top amount because of his situation. Which also made me think that they would give him more attention. It's a learning experience. I will know more than next time.

It is a newer facility so cleaner that others. The new Director and Nursing directors are making changes that needed to be make before we moved in that continued to be problems during our first year. They are committed to making it the top community in the area. They food has improved. While there are still issues, I believe we are in a better position than we would have been anywhere else.

Overall this is a beautiful facility with wonderful people. The right level of care was difficult to get. [name removed] who cleaned my mom's room is a peach. The staff was loving and supportive. We had trouble getting the right level of care for my mom. The chef [name removed]is wonderful. Making excellent food. I liked how they could always order from a menu. [name removed]thinks of wonderful activities. This place was beautiful and the food was great. You pay a little more for that.

We chose Garden Plaza of Florissant to be closer to family, the price point, and the type of room they had available. Recently, a majority of the staff has been replaced. I would recommend this facility to others looking.

I would recommend, however new executive director just let the Wellness Director go so we are in a little bit of limbo currently. She knew the residents very well. Mom is very comfortable/content here. She loves the food. I however am here a lot because I choose to be. If I were not, she may not be as content because I help out with a lot.

We were overall satisfied with the care they provided Mom and Dad. Two points of concern. First, the food is mediocre at best. They told us they had a chef on staff but the food was equivalent to a school cafeteria. Second, they were short-staffed more often than we thought they should be, so sometimes they were slow in responding to the call button.

Most all of the staff is very friendly and they do have a new activity director who keeps everyone engaged. They could improv on the quality of care by hiring and retention of staff. There are occasionally gaps in communication between the staff and the family members.

I don't eat there. Coming completely to a new area, and it had closeness to necessary areas that I needed. Overall it is a nice, but the administration needs to up their game and communication is terrible.

We give them a 4 overall, not due to the facility but due to the limitations in nursing care. Limitations set by the State. However, it is a lovely place. Staff professional and very loving and considerate of clients. They offer many activities for clients and families. They always assist families and encourage clients and family participation.

Facility is clean and airy, staff is very friendly, and excellent with residents, always very caring, and always smiling

Residents are well cared for. Staff has concern and compassion and treat residents well with kindness and respect. Communication is also great. The nursing staff will text me with any concerns or updates they may have for my dad.

Treats my mother well. I do not need to worry about her well-being. Staff is very attentive.

I would definitely recommend Oak Pointe! They tend to have the same challenge as all of these facilities; staying fully staffed! But with the exception of one person, who is no longer there, we felt like the staff genuinely cared for our mother. The night we lost mom, in August of 2023, we had many staff members who were not even on duty, stay with us to provide comfort to our family. The facility also provided a bus for residents and staff who wanted to attend mom's visitation; even though it was an hour away! We felt very fortunate that we found Oak Pointe for mom. It is expensive to live there, but mother had a Long Term Care policy that helped offset the

I would say overall good. I picked this place because it was newer and a nice setting, convenient for medical appointments and close to family.