Provision Living

I liked how the place looked. It was new, nicely decorated, clean, nice layout. The staff was mostly very friendly. They didn't follow through on some of their promises. For example, there was no hairdresser or activities director for months. Other employees tried to fill in with activities, but often they were often understaffed.

I would definitely recommend Oak Pointe. My Mom is very happy there. Very clean, friendly staff, lots of fun things for her to do. We chose Oak Pointe for location and size of apartment. Thank you!

It was very clean and open, people are all very nice. Employees mostly all sincere. It was a bit more difficult to get dr and cardiology care/ referrals set up- the medical care was mostly on your own. This was difficult because we were coming from up north. The level of care my mom needed was expensive, however I am sure you probably get what you pay for. The care and food at provisional was way better than our previous facility.

Mom has now been in the assisted living facility for 6 + months. Was quite an adjustment for not only her but for family members also. We are pleased with all the care she has received: clean environment; friendly staff and good variety of activities that are available which helps break up long days. I can sleep better at night.So glad she is in a such loving caring place. Thanks to all . It takes a village to care for our elderly loved ones.

We toured Provision Living at East Lansing during our search for an Assisted Living facility for our loved one. This facility was beautiful and I felt that my loved one would be very safe here. However, my loved one did not like the idea that there were cameras in her room to detect if she fell.

Provisions offers technology for safety. My Mother is a fall risk and the sensors offer another layer of protection for Mom, as well as acceptance of use of Alexa or cameras. I was more impressed here than even with my more expensive options. This is a newer facility so the physical appearance was very nice and up to date. It is very clean and bright and it smells great! I like that Mother's unit is built specifically for memory care, not a converted floor or hall. The unit is secure with secure admittance and exiting. There is no exit from the lovely outdoor courtyard except back into the unit. It seemed to be staffed pretty well and they had smiles! The staff seem to like their residents and each other, and there is a relatively low turnover. When we visited, there was interaction between residents in the common areas. The size of the rooms is large enough to accommodate a sleeping area as well as a conversation area and the bathroom is easy access and large enough for Mother's wheelchair. The food looked and smelled good!

The staff at Oak Pointe of Rolla are very caring. I feel like I don't have to worry too much that my dad's needs are being met. Overall, we are pretty happy with everything. On the weekends and evenings it is difficult to get ahold of staff to assist my dad and then I don't get a follow up call. However, [name removed] has gone above and beyond for me to make sure that I can reach someone for assistance and then get an update. I would recommend Oak Pointe of Rolla to others.

Overall it was a good experience as the staff worked with me on getting my mother moved in and getting her established in the facility. However, she really needed more than assisted living as an Alzheimer's patient. They were unable to accommodate her particular needs, such as ensuring she took her medication as you can with a person who only requires the aid of assisted living. I would recommend.

We picked this community, because of the beautiful entrance way, the friendly staff, the rooms suited my Mother's taste and proximity to my house. Mom and I feel very at home there. I think they try hard to accommodate all the different folks, customs, attitudes etc with dignity and kindness. I''m comfortable knowing that she's getting good care. That's especially important since I can't always see her.

We have experienced at Provision Living at East Lansing: good people, good care, super nice place, but not great food. If the food was better, I would have rated 5/5. Overall it's a good place.

Love the atmosphere. Very clean and updated. New owners, so got off to a rough start, but things are improving. All the residents are very happy and seem content and have become family to each other. Staff has a lot of change over, but those that have been there are excellent. Needs improvement with bathing and a regular schedule in place. Schedule is very inconsistent, hoping that improves. Needs more outside activities and more variety.

They are attentive and friendly staff, clean environment, and it's a very caring community.I am very satisfied with the care and environment. We picked this community, because they had a two bedroom availaible, cleanliness, and staff to patient ratio.

Giving overall experience a 4 only because I'm giving quality of care and value for cost 4's. Quality of care - Have noticed my mom wears the same clothes several days in a row and was told by a relative that she smelled on one occasion. Not sure if it's the staffs duty to see that she's bathing and washing her clothes but for what we are paying, I think they should do that. Value for cost - giving it a 4 only because it is very expensive. I'm sure my mom will run out of money before she passes away. Because they don't accept Medicare, she will have to be moved to a different facility when that time comes which is very unfortunate. The only other thing I would say is there seems to be a small lack of communication. I was under the impression that Oak Pointe would be giving my mom both her injections. The nurse told me she hadn't signed up to give one of them. I "think" she is planning on giving it now. Other than that, my mom seems to like it there which makes us happy.

Our family had an in person tour with Oak Pointe of Neosho and it was a beautiful place. The lunch that they provided for us was wonderful. The people there were very friendly and the facility was very clean and very inviting.

We picked this community because of the location to other family members, and it's a very nice place. They could improve on the food options. The breakfast is great, and the lunch is okay. This was the best thing that we did for my loved one. Overall, I would recommend to other families.

While we did choose Provision Livonia, on the day my father was supposed to move in, he was hospitalized for emergency surgery. He was not able to move in. They were kind enough to give us a full refund, with a little persuasion.

Dad is Doing really well at Provision Living and seems to like it. The staff is very friendly. They always call the residents by name and are very personable. It's a beautiful, brand new facility. I wish admin gave more updates on billing and updates on how he's dong. They've had some staff changeover, but I know they're doing their best to get the right team on board.

I toured this community and it was really nice. It was definitely on the top of our list for consideration. We were impressed with it. Friendliness and cleanliness was good, also.

The food service at the community is poor. The food information that is available is in small font on the wall, and this makes it difficult for the residents to read. The residents don't have all the options available to them. The family has talked with the chef and management about our concerns, and nothing has been done about our suggestions for the menu and more about the food service. The staff and residents at the community are very friendly. There have been issues with medication management, and we aren't sure if this is due to my loved one's health condition or due to staffing concerns. I had referred someone and the individual moved in and this individual also had issues with the community. There are daily activities for the residents to engage with, and they have a variety of options.

So far I am not unhappy with the experience with the community. The staff are good to work with if the family has questions or concerns about our loved one. There are three meals a day served to the residents and there are options to choose from. Some of the activities, include shopping, meals out in the community, entertainment, and more for the residents to engage with. Provision Living has ways to monitor the residents in their room and this is very innovative to create a baseline activity reading. The residents are allowed to have pets as long as the residents are able to care for their pets.