Provision Living

I am happy with the care here at the new beautiful community for my father. We are very happy with the care from the great staff. They serve a great variety of meals with a great variety. The activities are wonderful for participation that my father is liking. We would recommend this community to other families for the care and value for a loved one

This is a very nice new community. The staff is great and they were able to help me with last minute decisions when it came to my mom's care. The community is very clean. The food seems to be good and my mom is happy with it. They have field trips and my mom was able to get out to a painting class that she enjoyed. I would highly recommend this for great care.

Nice place

A nice community with great care in everyway.The staff is very friendle and helpful. He is very happy with all the meals. This company is highly recommended for great care for the value.

My father is very happy here. A small community, but the staff is very caring and extremely helpful to help with all my father's needs New facility that is excellent. Great meals with a nice variety of food.Great activities to help keep my dad active. I would recommend this to others for great care for a loved one.

This is truly a lovely community. My mother's last days were very comfortable thanks to the staff here. My father is still at the community, they are caring for him very well. Everybody here is caring and very loving. I would highly recommend this community, it is truly a wonderful community.

I just love the fact that they always have some type of activity goin on. You can be as active as you want, or you can choose not to participate if you don't want to. They provide lots of outings for the residents, which I think is great. And everybody is super friendly. I would definitely recommend it.

Mom loves it!

My parents are doing very well since their move to this community. The staff is so nice and everyone does everything, they truly put the residents first. Thye only thing I would change is I would like to see a larger variety of activities. The meals are excellent. My father always brags about the food. They serve all 3 meals on time every day. During my visits, they allow me to eat with them.

We were overall satisfied with the care they provided Mom and Dad. Two points of concern. First, the food is mediocre at best. They told us they had a chef on staff but the food was equivalent to a school cafeteria. Second, they were short-staffed more often than we thought they should be, so sometimes they were slow in responding to the call button.

Most all of the staff is very friendly and they do have a new activity director who keeps everyone engaged. They could improv on the quality of care by hiring and retention of staff. There are occasionally gaps in communication between the staff and the family members.

I would definitely recommend Oak Pointe! They tend to have the same challenge as all of these facilities; staying fully staffed! But with the exception of one person, who is no longer there, we felt like the staff genuinely cared for our mother. The night we lost mom, in August of 2023, we had many staff members who were not even on duty, stay with us to provide comfort to our family. The facility also provided a bus for residents and staff who wanted to attend mom's visitation; even though it was an hour away! We felt very fortunate that we found Oak Pointe for mom. It is expensive to live there, but mother had a Long Term Care policy that helped offset the

I would say overall good. I picked this place because it was newer and a nice setting, convenient for medical appointments and close to family.

I would definitely recommend Oak Pointe. My Mom is very happy there. Very clean, friendly staff, lots of fun things for her to do. We chose Oak Pointe for location and size of apartment. Thank you!

Mom has now been in the assisted living facility for 6 + months. Was quite an adjustment for not only her but for family members also. We are pleased with all the care she has received: clean environment; friendly staff and good variety of activities that are available which helps break up long days. I can sleep better at night.So glad she is in a such loving caring place. Thanks to all . It takes a village to care for our elderly loved ones.

The staff at Oak Pointe of Rolla are very caring. I feel like I don't have to worry too much that my dad's needs are being met. Overall, we are pretty happy with everything. On the weekends and evenings it is difficult to get ahold of staff to assist my dad and then I don't get a follow up call. However, [name removed] has gone above and beyond for me to make sure that I can reach someone for assistance and then get an update. I would recommend Oak Pointe of Rolla to others.

They are attentive and friendly staff, clean environment, and it's a very caring community.I am very satisfied with the care and environment. We picked this community, because they had a two bedroom availaible, cleanliness, and staff to patient ratio.

Giving overall experience a 4 only because I'm giving quality of care and value for cost 4's. Quality of care - Have noticed my mom wears the same clothes several days in a row and was told by a relative that she smelled on one occasion. Not sure if it's the staffs duty to see that she's bathing and washing her clothes but for what we are paying, I think they should do that. Value for cost - giving it a 4 only because it is very expensive. I'm sure my mom will run out of money before she passes away. Because they don't accept Medicare, she will have to be moved to a different facility when that time comes which is very unfortunate. The only other thing I would say is there seems to be a small lack of communication. I was under the impression that Oak Pointe would be giving my mom both her injections. The nurse told me she hadn't signed up to give one of them. I "think" she is planning on giving it now. Other than that, my mom seems to like it there which makes us happy.

Our family had an in person tour with Oak Pointe of Neosho and it was a beautiful place. The lunch that they provided for us was wonderful. The people there were very friendly and the facility was very clean and very inviting.

So far I am not unhappy with the experience with the community. The staff are good to work with if the family has questions or concerns about our loved one. There are three meals a day served to the residents and there are options to choose from. Some of the activities, include shopping, meals out in the community, entertainment, and more for the residents to engage with. Provision Living has ways to monitor the residents in their room and this is very innovative to create a baseline activity reading. The residents are allowed to have pets as long as the residents are able to care for their pets.