ProMedica Senior Care

This facility is great. They check on the residents every hour. The food seems ok. I love that the chef in charge of the kitchen has been there for 15+ years. I've seen her often walking around with freshly baked cookies or other treats for the residents. The activities directors are both wonderful. The program is very structured and I think they do a great job. Housekeeping is good, things are always clean and put away. I'm very impressed with the facility director, the tour guide, and the maintenance director. All 3 of them really have it together. When I'm visiting, they often reach out and ask how things are going. They really have their eyes on what's going on. I've seen them there even on holidays, weekends, and after hours. It just feels very genuine here. I'm happy and mom is happy. The only issue I would mention is that they seem to sometimes be understaffed, but I know that's everywhere right now. I did have an issue with a couple of people from outside agencies that they brought in to help with care, but nothing major. I have recommended this facility to others and will in the future. Of all of the places that I've talked to and seen, I would highly recommend them the most.

We decided on Arden Courts because of the location - it was the closest to me. Also the director and the sales person were phenomenal and still are to this day, if I have any issues they hear me out and make sure things get taken care of. Everyone has been very friendly, you walk down the hall and everyone says hello - it is a great atmosphere. I would definitely recommend Arden Courts to others.

I think its a really good setup for someone with memory issues, probably the best in the area. The fact that the whole building was designed for memory care was definitely important and I like the way they are setup in houses. In regards to the staff I think everyone really loves their jobs there, they are super friendly. Communication was good to very good, it could be tough at times because there are different shifts, so sometimes you wouldn't necessarily know what was happening unless someone called you in the middle of the night, but that would be the case for any place like this. Overall I would recommend Arden Courts of Old Orchard to others.

It has been good for my loved one so far. I'm confident in the staff and administrators who are there at Arden Courts. Even so, I would encourage families to be involved in the care for your loved one.

We lived at Lely Palms for over 6 years, first in an apartment and now in a villa. The flexibility, staff, activities and especially the outdoor grounds have been good for our needs. A positive experience all around.

We've lived at Lely Palms for over 6 years, first in an apart now in a Villa. The flexibility, staff, activities and especially the outdoor grounds have been good for our needs. A positive experience all around.

It has been just a couple of months but so far they have been very good to our loved one and based on our experience so far I would recommend this community to other.

We haven't had a lot of experience with these types of facilities, so I don't have much to compare it to. Our loved one is still acclimating, and they try to help keep her busy and invite her to all the activities. The staff is great, and it's a great community for memory care support. The activities are constant and varied. They have a lot to choose from and take part in. It's very clean there, although they're in the middle of some renovations right now, but nothing too messy. Our loved one had a sweater turn up missing, so we made a suggestion that the resident doors lock automatically when closed. I would have liked to have seen that from the start, but they did actually install self-locking doors on all of the resident rooms after we brought it up. There's been an issue with unwanted attention from a couple of the male residents who follow our loved one around. Nothing has happened, and it appears to be just dementia-related confusion. We addressed it with the staff, and they made sure the entire staff is aware so they can keep an eye out for it. But essentially unless anything were to happen, there's not a whole lot they can do about it. Overall I think it's a very good facility with great memory care and great staff. I just have some concerns about monitoring of resident interactions.

The Memory Center tour was really great. This would have been our first choice, but they were not able to take mom in her condition.

It's been a fairly good experience. It's a nice facility. There's a huge outdoor area with gazebos and tables and umbrellas. You can walk quite a long ways out there without running into a fence. It's very secure, and you can go out and spend as much time out there as you like, which is really nice. They constantly have a lot of activities, even after dinner. The staff are extremely friendly and helpful. They do everything they can to help me and help my loved one. I wish they would pay a little more attention to her hygiene. I've had some conversations with them and am waiting to see how they respond. But other than that, everything has been pretty good.

Even though it is older facility they did provide very good care. Staff were always accommodating to our needs.It is a smaller facility and they have been around a long time, everybody here seemed to be comfortable and content. They were also good with communication and returning phone calls. We looked at a lot of places and this one was the best fit for her. I would recommend them to others looking but also tell others if you make a visit depending on what others you have looked at it is not glamorous as some of the newer ones do. It is not about the glamour, it is about the staff.

I would recommend the community to others. I was so glad that memory care was a nice quiet place. They tried their best, especially during the pandemic. The communication was good with the staff.

The staff is very caring. They take pride in what they do. I've had a couple of different loved ones there, and I think they really want the best for their residents. I would definitely recommend Arden Courts of Kensington.

Their facility is more for memory care, so if they are independent it's not the best place. They had a dog at the facility for the residence and the rooms were small with a shared bathroom. If you need memory care I would recommend this community. I would have liked to see more physical activities for the residence.

My Mom has been here for 10 years. They are absolutely the best. They are not only competent and professional, but also very compassionate and caring. They treat each resident as if they were their own mother or father. I always recommend Arden when asked. Arden is peace of mind for me, and “home” for the residents.

I was happy when I choose this community for memory care for my dad. There layout and free flow between the community is great for a person experiencing memory impairment. I had a virtual tour of the community due to the fact that we couldn't go in, and the advisor was very pleasant and informative when giving us information. I was very much interested in programming for my dad and she went over and showed current programming being implemented and the residents seemed to be having fun. I have not tasted the food to comment on, but my day says it good and if he says it good I will take his word for it! The nurse has been in consistent communication with my brother and I about my dads medication and getting our approval before starting any new med that the doctor has prescribed. I know my dad will thrive here and we are happy we moved dad into Arden Courts of Glen Ellyn.

The staff are friendly and professional. Unfortunately, my sister went to them in the midst of the COVID "plague" that has made our lives so much more difficult while trying to get proper care for loved ones. She wasn't able to stay with them because of her declining mental health and had to be moved again.

The necessity to admit a beloved husband of 56 years to any facility was quite an agonizing experience. To find Arden Courts, to tour its warm and non-institutional environment, and to relate to its Executive Director and others there regarding care and daily routines, was certainly a tremendous support with understanding and encouragement -- and, actually, relief. Because of its proximity to our home (not the primary reason it was chosen), I was able to make almost daily visits throughout his first year there. This was an important emotional factor for me, understandably. But it also enabled me to come to know most caregivers well, it help out a bit, and to develop the trust and faith in his care. This is now the Covid era. How very grateful we are that he is there! And how grateful we are to all who personally care for him.

I thank God my son [name removed], daughter [name removed] and I took the time to check out a place for [name removed]. We found the perfect place for her at Arden Courts. all of your people are so attentive to the patients that it feels like home to them. Heck [name removed] and I spent so much time with [name removed] it felt like home to me. I just want you to know that my family and I will be forever grateful for your making her final days enjoyable. I promise to stop by when this virus clears up.

My husband has been well taken care of during the Covid Virus. I call him everyday, see him on the computer once a week. He sounds and looks healthy. Any problems or questions they contact me ASAP. I really appreciate this. This is the longest we have been apart and they help to ease my mind. The caregivers are so good to him and to me. They truly are heroes.