ProMedica Senior Care

I visited this community when I was looking into care options for a loved one. I thought this was a very nice looking place! My loved one was not quite ready for this level of memory care, but Silverado Oak Village will be at the top of my list should her needs progress to that level. The facility itself was clean and well kept, and the staff all seemed very friendly and professional.

It was such a great place for my mom. She was cared for lovingly, stimulated cognitively and never asked to leave. We ran out of money to stay and went to Medicaid at a nursing home. She has been at the nursing home 5 years and I can see the difference in her care. I attended the Arden Support Group monthly and the educational seminars with Patti Jerkovich. Patti is the most pleasant, knowledgeable person I have met on my 17 year journey with dementia. Linda's activiites were engaging and stimulating and fun for mom.

They are incredible. They are doing an excellent job. They have done better than I expected, and I expected a lot. They are really on top of stuff, when there was an incident and my dad had to go to the hospital they went with him and stayed with him. They are flexible and accommodating of my schedule, and if I can't come down to meet with someone they will arrange a phone conference. It looks like a resort, and a hotel, with large open areas for meetings. There is always someone interacting with them and doing activities. You really do get value for your money.

They are doing an absolutely fantastic job. There are no concerns whatsoever. Overall she is very satisfied with the food her only complaint is they serve white bread instead of wheat. They have really been very accommodating. I would give them 155 out of 5! They really have been that good.

After touring many memory care facilities in the Plano area my daughter and I agreed that U. S. Memory Care had the most to offer. The concept of the three separate neighborhoods assures that your loved one gets the level of attention and care that they require. My husband has been in the facility for four months and is receiving very attentive and loving care. I appreciate all of the family meetings and information on available services for the memory impaired . We have been able to meet other families and exchange ideas and support. The staff at the facility has become a valuable part of our family. The layout of the facility which is all on one floor is very inviting. The minute you walk in the front door you are greeted with a very open and welcoming feeling. It truly is a beautiful facility.

We would not have our Mom anywhere else but Arden Courts Avon! She has been treated with respect and dignity by a meticulously caring staff. Her needs are met beautifully and she is happy with her new extended family and friends. Look no further, you have found your loved one's home!

The staff is amazing! I came in to visit my family and was offered a sandwich. "Who, me??" i replied?! Even one of the maintenance workers offered me a cup of coffee. I know my parents are being taken care of properly. They and I are very happy to be at Silverado Oak Village.

The staff here are incredible! I don't even know how to explain how highly I think of them. The entire place just has a welcoming, family atmosphere. The staff are always smiling, and they wear casual clothing, not uniforms, which really contributes to the place feeling like a home, and not like an institution. They really go out of their way to make sure everyone is comfortable and has all of the help that they need. And they really get to know their residents on a personal level! A few hours after we moved Mom in they could see that things weren't working out well with her roommate, and a staff member suggested someone she might get along better with. Now those two are joined at the hip! They've also got a huge variety of activities, and the activities director really makes an effort to get the residents involved. I also appreciate that they send out a calender every month of everything they're doing, in case you'd like to let them know something to encourage your loved one to participate in specifically. Another feature that really sold the place to me personally is that they have a piano in the lobby. Quite a few of my family members know how to play the piano, and the staff always encourage us to when we visit! It always draws a huge crowd of residents who really seem to enjoy the music. I really can't say enough good things about this place, it has worked out fantastically so far!

This place is run very professionally. The staff there is well trained and do a great job with all of the residents. Nancy, Lisa, Aba (sic?), and Teri who run the front office are very caring people. When I need advice on a particular situation, they have the answers. The numerous staff (will not name them all) are all excellent. They (Arden Cts.) do a good job of retention of employees. That is very important to me. My Dad (resident) likes the usual caretakers to keep feeling like there is continuity in his daily activities. Activities are where this place shines. Jane and Renee (sic?) run an excellent activity center. They always have something going on for the residents. I am there every day, and see the great job they do. The food here is better than any memory care unit I have been to. That would be about four different places in the same area. Keith, the main cook loves his job, and you can tell by the quality of food he servers. They often have family nights, which is a big party. We recently had a Thanksgiving meal/party that was excellent!!! I would recommend this place to anyone who is suffering from the HELL know as dementia. Truly a God send. Best place for an awful situation (dementia).

My loved one has only been here a short time, but so far I think Arden Courts has done a fantastic job! This community is specifically for people with dementia/memory issues, and they are obviously very knowledgeable and experienced at how to handle these issues. The caregivers are all very friendly and patient and they take great care of the people that live here. The facility itself is well set-up and organized for those with memory issues. The residents are free to wander where they would like, but all of the hallways are color coded to help the resident keep track of where they are. They also have a quarter mile, totally secure, outdoor walking area, which has been fantastic for my loved one. I looked at quite a few places in the area, and although this one was the farthest away from me it was also the best that I saw. I would highly recommend it to anyone else looking into this sort of care!

The level of personal care per individual that they offer at USMC North Dallas is excellent. There are other residents there of course, but they treat mom as if she were the only one, giving her special care and attention, tending to all her needs. We are very happy!

My husband has only been there for about 6 weeks. He seems much calmer than he was in the assisted living facility. Arden Courts seems to really know how to work with dementia patients.

We toured this community, and we really liked what we saw here! I really like the way the community was set up, each level of care has its own neighborhood, and there is a main street area with all sorts of activities and arts and crafts shops set up. We got to try out some of the activities while we were there, as well as have a meal, and my loved one really seemed to enjoy it! The staff that we spoke with were all very friendly and informative, and they let us know we were welcome to come back and try as many activities as we liked while we were making our decision. I also liked that they offered respite care as well as day care.

This place is run by pros! the only reason I give it a 4.5* is that it would be amost impossible to keep a place like that spotless. The staff there is excellent. The food is better than any other assisted living/mental care place I have been to. I give it high marks!

This was one of the two communities that we looked at. It was very nice, and it was a toss up between the two. They were very comparable. Both clean, with a friendly staff. Both seemed to have good food and activities. In the end it came down to the fact that the other facility offered us a reduction in price, and helped to work out whether or not we would be able to afford it long term, and that was extremely helpful.

They were very helpful, it's never a good thing to have to do this. They went out of their way to help me. The food was excellent. The activities I would probably give a four, I would like to see them go outside of the building a little more. I would say it's a good place. The administrator is phenomenal, the social worker is wonderful. The one thing I would suggest, would be for them to be paired with a person who is closer to the same level of communication, when they have to share a room. The whole thing is a horrible trauma and not easy to get through, but it helps to not have to worry. They are a very stable workforce. There are no medicaid beds, though. Sharon Vance specifically, was very helpful.

It's great, I am really impressed. It's very clean, and the people that work there are all wonderful, they are very friendly, and they really care. They are very attentive and responsive. I assume that they are getting them to the activities, they have a lot of things going on. My one concern is that the bathroom isn't set up really well for someone in a wheelchair, the sink is set way back, and she can't reach to wash her hands or even spit in the sink. The building was an assisted living before, so I don't think there is much Silverado can do about that.

I have been very, very pleased with Silverado. Between the staffing, and the therapy, as well as the interaction with the staff. I am very happy with their services. They did a good job.

Cosy, serene and very calm. Ann was a fabulous guide and an excellent listener. Would suite my husband very well.

Silverado was fabulous! I was there everyday, and the nurse there Jane, along with the staff, the caregivers, the management, everyone was just super. We couldn't have asked for a better place for our loved one's condition. The doctor was very proactive, and they were able to help find out why certain things were happening. They would do PT with him, and tried all different kinds of things to help make it better. He made friends down there, everyone was so nice. It's just a fabulous place.