ProMedica Senior Care

I highly recommend this facility and I would say to anyone with a family member in this area who needs memory care to look at this one first. The staff at The Auberge was well trained and even the agency staff they had to use to fill in were great. I saw staff working together to help people too. I also saw staff going out of their way to be kind and affectionate with people, which was wonderful to see. Communication was excellent and we even participated in the initial treatment planning meeting. My mother in law didn't live long enough for more meetings. The meals were hearty and looked like old fashioned, meat and potatoes type, food that elderly people would love. My mother in law was lactose intolerant and we brought in lactose free ice cream for her, which they kept in their freezer and it was never a problem with them giving her inappropriate food. The Auberge has a very homey, living room look in their main day room with attached dining area that I found very comfortable. Also, instead of one big facility, The Auberge is divided into 4 identical small buildings called cottages and so if someone is moved from one to another, there is no confusion as it looks exactly the same.

Kind, caring, compassionate, dedicated staff members.

The staff and administration at Arden Court were amazing. The head nurse is so very caring along with her staff. The administration is very helpful navigating the water. My dear friend was well love by everyone who took care of her.

My wife and I have been residents of the Auberge for a year. I decided to write another review. I was very frustrated with the Assisted living community when I found the Auberge. I had been turned down by 7 places because I refused to live in regular Assisted Living, and have my wife of 50 years live in Memory Care. When I saw their sign: The Auberge A total Memory care unit, I reasoned that if the total unit was Memory Care, they couldn’t relegate me to assisted living. I was correct. The Executive Director said I would have to adapt to a totally different environment. I acknowledged. We were accepted. The staff is superb. The care givers here all know what to do, how to do it, and have a proper attitude about the residents. As a team, they know the residents are their number 1 priority. If a resident needs help and their assigned caregiver is busy with another resident someone else takes over. There is no “that is not my assignment" that I have seen in 2 rehab units.

I visited approximately a dozen facilities before before I came to Arden Courts. When I visited here, I immediately got the feeling that the staff were there because of their desire to care for and service the residents in needs. The patience, kindess, positive, attitudes and willingness to talk to family when necessary, exhibited by the staff. In addition to that, both [name removed] and [name removed] have been, and still are, overwhelmingly support in helping me adjust to this very difficult decision that I had to make. I am very grateful to everyone who works here-they are not only truly dedicated to servicing to the needs of the residents, but also to the support of their families. I would whole heartedly recommend that this community be considered for placement to anyone in need of help. It is a neat and clean community with a well trained staff- many of them who have worked here for years.

My husband was diagnosed with Dementia and this was the perfect facility for his needs. I'm forever grateful for having him there for about seven weeks.

Arden Courts in Westlake exceeded all of my expectations. I would recommend this facility to others.

All of my siblings and I were very pleased with the care our mother received. People who work with dementia patients have to love what they do to in order to stay at the job long term, therefore longevity of the staff is probably the most important criteria in choosing a memory care facility. Arden Courts had the staff with the most longevity - none of the other facilities I toured compared.

I would say that it was an overall good experience. We picked the Auberge because the conversation with the director was good, it looked clean and well run and it happened to be close to my brother's house.

The facility is small and does not have the feeling of an institutional operation. As you get to know staff and residence it becomes more like a family setting. We have a smaller room with a queen size bed, double dresser, two cushion love seat and two side chairs. It does not feel over crowded and is comfortable when we have visitors. Overall it is very nice.

Be respectful and praise the staff, I could never do the job they do. But also if you see something that bothers you don't be shy about asking about it. I would recommend Arden Courts and have already to others.

I have had a few different experiences with Arden Courts of Bath and each time I am more and more impressed with the care that the entire team provides. The second you walk through the doors you're greeted by kind, smiling faces. Every single person is thoughtful and helpful. They are dog friendly, and even have a couple 4 legged mascots whom the residents love and cherish. Arden Courts of Bath truly feels like home . The staff are eager to help you understand dementia and I never feel like I am a bother when I ask questions to anyone. I couldn't recommend this community more.

Wow! The dementia program this facility has are the best around. [name removed] the programming director has the best ideas on how to engage all people with dementia with dignity! I look forward to going in and volunteering when visiting my grandmother. [name removed] the director always has time to talk to me about dementia resources. She is the most compassionate and informed leader. [name removed] and [name removed] are the friendliest and kindest people when you walk into the community. I'm so excited they added kittens to the facility. We love watching them play. I love all the places to explore at the facility when spending time with my grandmother!

1. It was fine, always considerate 2. Very clean 3. Very friendly 4. Very caring staff 5. Terrible, once in a while it was okay? 6. Mom never participated 7. All nursing homes are very expensive! Go see your loved one often, get to know the staff well! They are seriously interested in knowing the little things about your loved one! It matters...mom was in a different facility in the beginning of this journey and the staff was nothing like Auberges staff!

Initially this was a wonderful place. A breath of fresh air after looking at many care facilities. I found assisted living homes treated their memory care wings as an afterthought. Pun intended. Arden Courts was only memory care and just a better place. It was a better attendant to patient ration and more personable. Also, they went the extra step of lightening the burden of the decision to place your family member in the facility. Furniture provided, straight forward cost.

We literally were scrambling for a spot and you guys found them for us and [name removed] the sales rep helped w everything from papers to renting a hospital bed and all of them stayed late to receive us.We picked them because they were able to provide more round the clock supervision as Mom declined and needed it. They offer more medical supervision, and there is an actual RN on site 24/7. Absolutely top of the top.

Great facility

My father stayed at the Arden Courts location in St Charles from [date removed]. While he was there he received excellent care in a very warm and welcoming environment. When it came time to make a decision regarding the care of my mother, Arden Courts was an easy and familiar choice.

My Dad, who had done so much good in the world, became very difficult to care for as his Dementia progressed. I thought there wasn't a place that could handle his wandering and agitation. But thru attention and care and DNA gene-site testing to get him on the best medication, he is doing AMAZINGLY well. That is all thanks to Arden Courts. They have really nurtured him into a far better place than I could at home. He is happy again. He is happy to see me. He is not in a constant panic anymore. He joins group activities and interacts with people all day. I cannot say enough good things about Arden Courts and the staff there. They are loving and feisty which is such a great combination. The residents are up and around every time I go in. And that is because the staff really reach out and engage with people. Arden Courts has given Dad and I both a new chapter of life which is far more harmonious than the last year has been. For that I am eternally grateful.

Recently moved to Arden Court, could not be more pleased! The staff are very attentive to residence & communicate wonderfully to the family I’m updated regularly & have even been offered personal phone numbers if I have any questions Mom’s transitioned well into the community & I enjoy great peace of mind knowing she’s getting good care, oversight & warm embrace from all the staff! The meals are fantastic! Yummy better than my cooking!