ProMedica Senior Care

My Mother moved to Naples in September of 2021 and moved into Lely Palms Retirement Community at the recommendation of A Place for Mom.She and my family have been extremely happy with the professionalism of the entire staff and how well maintained the facilities are. They also provide an array of activities which helps to keep Mom active and happy.

I feel that Arden Courts was great. I was very comfortable that my loved one was in such a good and caring place.

Patient care is amazing, nurse staff was amazing! Nurses onto much that I can negative. If we had issues they were addressed immediately. What stood about about this place was the cleanliness, memory care security, staff ratio to patients. Helpfulness from front office staff getting Mom transferred from where she was originally at.

After consulting with A Place for Mom, I decided on Arden Courts. As soon as I walked in the door, I knew that we had come to the right place. Everyone is so loving and kind from the office staff to the caregivers who are taking care of the residents. They treat my brother with respect and dignity. There are activities planned for every day of the month. The residents are free to roam around in the beautiful courtyard and they have a monthly support group for the family. [name removed] the Executive Director makes herself available by email or phone for any questions or even just emotional support. Thank you "A place for Mom" for suggesting Arden Courts.

I would recommend this facility to everyone. The staff was very helpful from the move in process to the move out process. They kept us informed on everything our loved one was experiencing.

The housekeeping is very good, no complaints. As for the staff-In the year since I moved my sister to Arden there has been only one instance when I had a problem with a staff member and it turned out she was just a temporary and they dismissed her. The regular staff are so warm and welcoming to my sister. They show love to her and that goes from the top to the maintenance person. Every 6 months we, her family, are invited to a meeting with the director and all department heads to discuss her progress, questions we may have, and changes in medications. This is so helpful. The variety of food is very good and delicious. My sister goes right for the dessert every time. In her case she is a walker and walks non-stop and sometimes won't stop to eat so they (the dietary) makes her a grilled cheese or PBJ sandwiches so she can eat and walk. Whenever my sister falls or runs into something and bruises herself, I get a phone call assuring me she is okay. I would never hesitate to move another loved one to Arden Courts.

Staff is very friendly...call residents and visitors by name. Very kind to residents and go along with what they are saying. Nurse has been able to adjust my mom's medication and reevaluate constantly. Lots of activities. Residents have the freedom to move all around the building. It is a great place for memory care.

The people at Arden Courts A ProMedica Memory Care Community in North Hills have been nothing but excellent.

My mother's time at Arden Courts - Geneva was a very positive experience. The Ardens Court leadership and staff are competent, kind and caring. They were supportive, quick to listen and responsive throughout my mother's time there. I felt like my mother wasn't just "another" resident but they truly knew who she was and genuinely cared for her. Thank you.

48 hours was all that was given me to keep my Dad safe. He couldn't return home and insurance was making him leave rehab. A Place for Mom made an appointment for me at Charlotte Stephenson Manor among other places. My experience with them was one of understanding, through explanations, and peace of mind. 2 months later that is still my experience. My Dad is well cared for likes the people caring for him. Charlotte Stephenson Manor gets my vote as the best Place for Dad.

Facility is smaller than most but has a quaint feeling. Staff are compassionate and focused on the residents needs.

Arden Courts at White Oak in Silver Spring was so compassionate and caring with my mother who I moved from out of state to their location near me. They knew she was from NYC s would play music she loved from the 1950s as well as older programs she recognized. They did memory-enhancing activities every day and invited the families and staff to join in. My mom was thrilled with her care ans never complained. That says a lot for an older person with memory issues and a lot of their staff and care. If you have a parent or spouse or other relative worth memory issues I strongly recommend Arden Courts. They show so much respect and care for their residents and family members that you wonder how they have the energy to keep caring and performing at such a high level.

The Auberge was the first community we toured and they set the bar very high for levels of care, professionalism, activities and overall friendliness of staff. They went out of their way to answer all of our questions and make us feel a part of their family. Other facilities we looked at couldn’t match everything that The Auberge had to offer and we ultimately chose them for our loved one.

My experience with Arden Courts has been wonderful. I was a caregiver for my mom for almost a year. I understand what the aides go through everyday. They are very attentive and caring to their residents. A home away from home for me. It’s nice to be a daughter again and to enjoy the time with my mom. Couldn’t ask for a better place.

Nursing and activities staff is excellent. Move in was smooth and welcoming with the wonderful help from [name removed]. Memory care staff person went out of her way to create a memory book of my mom's family members. Nurse worked hard to heal my mom's persistent infection and recently my mom regained strength and started using her walker again. My mom told me that everyone was happy for her. When my mom fell previously, I heard about it, but they were not in a panic. When I visited, my mom's room was clean. What I particularly like about Arden is the access to fresh air and walking paths in their back yard. Residents are not locked in and this helps them mentally and physically. I highly recommend this facility to others.

Arden Courts provides a home-like environment that is clean and well maintained. Caregivers are kind and responsive. In comparison to other memory care communities I toured, Arden Courts doesn't over-medicate residents and gives them a lot of freedom to walk around in a beautiful setting, indoors and outdoors when the weather permits. In this way, the experience seems more like assisted living than a typical memory care. The most helpful thing was that they were willing to accept my mom immediately despite behavioral issues and to have the doctor adjust medications after she moved in, and this has been successful. Mom has adjusted well and enjoys the activities more than sitting at home.

The facility is very nice; clean and smelled clean. The security of the residents they have in place is assuring and the staff (it seems) are aware of those who have tendencies to wander away as I noticed they kept in close proximity of them. The staff seemed professional and personable in their interactions. I felt comfortable talking with them. I felt comfortable leaving my husband with them and in their care.

I highly recommend this facility and I would say to anyone with a family member in this area who needs memory care to look at this one first. The staff at The Auberge was well trained and even the agency staff they had to use to fill in were great. I saw staff working together to help people too. I also saw staff going out of their way to be kind and affectionate with people, which was wonderful to see. Communication was excellent and we even participated in the initial treatment planning meeting. My mother in law didn't live long enough for more meetings. The meals were hearty and looked like old fashioned, meat and potatoes type, food that elderly people would love. My mother in law was lactose intolerant and we brought in lactose free ice cream for her, which they kept in their freezer and it was never a problem with them giving her inappropriate food. The Auberge has a very homey, living room look in their main day room with attached dining area that I found very comfortable. Also, instead of one big facility, The Auberge is divided into 4 identical small buildings called cottages and so if someone is moved from one to another, there is no confusion as it looks exactly the same.

Kind, caring, compassionate, dedicated staff members.

The staff and administration at Arden Court were amazing. The head nurse is so very caring along with her staff. The administration is very helpful navigating the water. My dear friend was well love by everyone who took care of her.