ProMedica Senior Care

I wanted share our experience with an employee who made our transition into this memory care community nothing short of amazing . Not only for us , the family , but also for our loved one . From our first conversation with [name removed], to touring and then moving our loved one in, she showed us empathy , kindness , understanding , and patience with our many questions which showed us how knowledgeable she was about the disease . She communicates with us often , and shows a genuine concern for us and our loved one and we could not be more appreciative of how smooth she has made this transition for us all .

I moved my "chosen mom" to AC 2 weeks ago. She had spent 4 years in a memory care unit of a CCRC where I had been asked to consider long-term for her. At her previous place she was often sitting alone at a table sleeping. Now at AC she is awake and involved with activities and others. The staff have the lunch tables set and beverages out for her. She does not have to wait 15 minutes to be served with her beverage. The staff truly show their kind caring with her. I am soooooooo thankful.

My Dad was cared for at Arden and now my brother is. Arden staff have been incredibly patient and caring. My brother can be difficult but they know how to soothe him and make him feel comfortable. Arden staff feel like family. The nursing staff is truly excellent but all the other staff from the administrator to the dietary staff to housekeeping and maintenance have all taken the time to forge a connection with my brother and me. I’m grateful to Arden for treating my family like their family. This awful journey has been made much easier knowing my brother is at Arden.

I fell in love with Arden Courts Kensington (ACK) the first time I visited it. The appearance on the outside was attractive. I was immediately given brochures and taken on a tour by the Executive Director. An available private room was well-appointed and included a private bathroom. The accessible outside courts have a lovely gazebo. My wife was recovering from surgery for a broken ankle and using a wheel chair. At ACK, she made rapid progress thanks to superior physical therapy. Now she can walk without assistance. The staff check her blood pressure and dispense medications every day. An MD visits once a week and a Nurse Practitioner is available on some other days. They all do a good job caring for her safety and hygiene and keep her healthy. My wife is happy. There are lots of daily activities as well as parties on holidays. The food is good, and we tour the facility after breakfast. The staff and residents are delighted to greet her: they love to see her big smile.

The facility is colorful, bright, and clean with a large landscaped backyard to walk around following meandering paths. Staff is attentive and positive. Rooms are kept clean. Residents are kept clean. All meals are cooked fresh with appropriate serving size.

Our family was looking for a place that felt like home for our Mom. The Sale Rep loaned me their video book, so I could show Mom the place. Plus the photos on their website look just the rooms in the facility. When we toured the facility, the caregivers, RNs and community activity director were friendly. Since Mom arrived at the Arden Courts, she has been made welcomed. They keep an eye on their residents routinely and have contacted us immediately when she has fallen. We are glad to have those routine checks even through the night. The activities are organized and to help their memory. I would recommend Arden Courts to anyone. Thanks to A Place for Mom, who recommended the facility to us.

My dad did a 30 day respite with Arden Courts of Fair Oaks. We were thrilled with the care he received. The nurses and CNA's were attentive and patient with my father. If we can no longer keep him at home we will gladly place him at Arden Courts.

At Arden Court Fair Oaks, there’s a notable shift toward setting an example for others! With a new Executive Director and additional staff members, positive changes have been evident in a short span. My family and I are delighted to witness this positive trajectory, and we firmly believe that with the compassionate caregivers and nurses, they have the potential to become exemplary. While there are still areas to improve, having a proactive leader gives us confidence that anything is achievable over time. The residents consistently receive attentive care, and the meals are outstanding! Whenever we visit, my mom is thoroughly engaged and happy participating in activities.

Arden Courts is a fantastic facility! My mom only lived there for 8-9 months because of a fall. They did provide her with good care while she was there and the head directors did an excellent job.

Our family has had a very good overall experience with Arden Courts! Starting with [names removed] we had a comfortable feeling right away. We made the decision right away that Arden was the place for my precious sister. We love visiting her and feel that she is safe and comfortable with a very caring staff.

I'm very pleased with Linden Village. The staff & facility are wonderful.

The staff has been outstanding to my Mom and our family! We have had experiences at other nursing homes and memory care with our grandparents and uncle. Arden is by far the best place I have ever been. The care and compassion radiates in the residents! Our Moms quality of life has improved by 110 percent compared to living at home with in home care. The best decision our family has ever made for Mom . Our Mom and family are very happy choosing Arden Courts!

I would tell them that it has been a life-changing experience for both myself and my loved one. They are able to meet my loved one's needs with his advancing dementia that I would never be able to do as the daughter unit. He is able to be free to live his life at his new normal and they are adept at assisting him thru the changes he is experiencing with a knowledgeable and skilled hand. Honestly I have not seen him this happy in 20 years. Arden courts was a perfect fit for my loved one and they took him under their wing at an extremely challenging time. I cannot recommend this organization enough!

Arden Courts is an amazing place. Genuinely caring and loving. My sweet husband is safe and at peace. I am truly grateful to them and to you for finding this placement for him.

I recently toured Arden Courts of Fair Oaks for my mom who will soon be needing a memory care community. I was so impressed by the how pleasant and engaging the staff were with the residents. The residents all looked well put together and happy. You could tell the staff was loving and really cared for the residents. This is definitely where I will be moving my mom when the time is right.

I would recommend this facility to others, under the circumstances. This is not an ideal situation to have to be facing. It is AWFULLY expensive, but we feel that our mother is being well cared for.

If you want your loved one to be cared for with passionate and loving individuals, this is your place. My brother gets all the care he gets and it is not easy dealing with dementia at all but they make it seem easy !

Whenever I have made a request, the staff follows through to make it happen. They are reassuring and competent. The caregivers treat my husband with respect and use humor in their interactions with him. I am impressed with how kind they are.They meet the residents where they are, and do not force anyone to fit the schedule. The home is clean and tidy.

Level of professionalism, caring employees, concern for families as well as residents, extensive and appropriate programming, physical aspects of the building and its outdoor areas. If I have to cite a negative, I'd say that I wish the decor could be freshened up. In addition to being impressed by the staff, I really liked the physical layout of the space—completely different from other places I had visited—and the walled-in, well-designed, easily visible outdoor space that surrounds it. Plus the all-day, every-day activities that engage the residents. And the active comings-and-goings of staff and visitors that make the indoor atmosphere feel alive.

Took a tour of Arden Courts of Bath last month and was impressed by the caring and loving environment. Everyone was so nice and took their time with every person to make them feel special. Programming was going and everyone was interacting.