ProMedica Senior Care

Low staff, oversedating my mom, she has fell. Not returning emails or notifying me she sent to hosp twice. Not sending correct info to hosp. Bed with urine, laundry not being done. Night staff smoking close to building so she smells it, night staff rude to her. Overall I'm not impressed n has gotten worse lately. Floor sticky with Gatorade for 5 hours not mopped, sending incorrect bills n not correcting after being emailed.

The biggest problem is they need employees. They are being reorganized. On weekend nights they may have 4 employees working. Just because the staff calls in, does not mean the care isn't still needed. My loved one gets additional help and things have been better. They are getting noticeably better, each week, in a lot of areas.

Overall, a bad experience. All the staff want to do is park the memory care patients in front of the television in a recliner and go do other things. I sat with my mother for 45 minutes and no staff member came in to the common area to check on the patients sitting there. One patient fell and broke her arm. Another has fallen 3 times in 2 weeks. Yesterday, they mixed up patient medications, resulting in one patient receiving a medication he was allergic to. Most of the staff try to do their best, but they are woefully understaffed. The turnover is crazy. I know they say they have the best patient/staff ratio in the industry, but I just don't see it. I have never seen any organized activities for the memory care patients. They do have books and puzzles, and a TV, but they don't have anything truly interactive for the patients. Most of the memory care patients sleep in recliners in front of the television. Plus, if they're sleeping, the staff doesn't wake them up for their medications.

The building may look good, but the staff on 2nd shift were dloor and presued. Saff were understaffed. Frustrated and upset and took it out on my mom. I was told by other family's how she was treated when I was not there.

We only stayed 3 months. After 10 weeks they informed me of a 15% increase in the rent. When we were initially looking I was told 6% once a year. So after only 10 weeks we were hit with a huge increase. The facility and care staff were good. The admin- corporate end not so much.

Their cna turnover is high. Also understaffed. I found that having a strong advocate for your loved one is required. My mom had a stage 1 bedsore and it went beyond stage 4 and died.

What we like the most about Arden Courts is the staff. The staff is dedicated & demonstrates a caring attitude. Improving on staffing levels is of most concern. We would recommend this community to others, but only for residents that need a low level of care, in consideration of staffing levels.

I had my mom at Arden for 2.5 years. She has Frontotemporal-Type dementia (never formally diagnosed) and the staff was unable to effectively care for my mom. My mom chose to isolate in her room, not shower often, rarely change her clothes, and they let her do all these things. I was convinced that my mom couldn’t be helped and that I just had accept that she was difficult…the staff (including the director) pretty much agreed! He told me that they would keep her room open for a short time, as she may not have been successful at the new place. Several of the staff were nice enough, but there was a lack of training (for more challenging residents), that I didn’t realize before. My mom has since been moved to a much more qualified place and it is so much better for her. Night and day difference, and I am very thankful that we changed places. My mom now participates daily and is taken care of. Totally worth the move.

She was filthy with greasy hair and wearing the same clothes for weeks at a time. I wish that I knew to ask about staff turnover before she moved into the Auberge. I now know how important the staff experience level is. They had 100% turnover there. The hallways were clean but her room was filthy. My loved one was injured and another lady sent to the hospital by a violent resident at the Auberge. Many residents left to get away from him. She now lives at [facility name removed] and it is a much better place.

The sales person there is excellent and they did a full press sell on the place. Unfortunately, I haven't seen most of what they were selling. A lot of money for mediocre care. -The facility rarely has enough staff to make sure residents are cared for correctly. -The director isn't aware when people don't show up to work on the weekends and refuses to get agency to fill quota. - food is just ok. Certainly not worth the cost we are paying. Processed Lemonade or processed ice tea with dinner. Water is only offered if someone asks. Unfortunately many don't know to ask. Diet restrictions not always followed. - it is a straightened place but there is a terrible smell throughout. Like a deodorizer covering up an odor. Carpets are stained. Was told in July they were getting new carpet. - bathrooms in room is not wheel chair friendly. - clothing/ shoes go missing. - activities during the day, during the week are great. Weekends are very quiet with what seems like even lower staff.

Our loved one was there for 1 1/2 months. Fell 13 times. 4 emergency room visits from head injuries while under their care. Numerous other residents fell and had to go to the ER. One broke her hip. My loved one had an obvious thumb fracture that took three days to get c-rayed in their facility. Their doctor never gave results of the x-ray, even after I left several messages. My loved one went two days without her medication because their doctor would not return calls to refill her meds. I had a meeting with two administrators midway to voice my concerns and never got any response afterwards. Showers weren’t being given. Dentures got lost. Clothes from other residents were mixed with my loved one’s. Clothes were lost. Personal pillow was lost. TV shows were always wildlife killing other wildlife for food. Staff in a corner of the room with AirPods in both ears and on a computer, not paying attention to residents. Blood from a fall remained on the floor for three weeks.

My parent was admitted to order court and had an order for a low sugar diabetic diet. The staff consistently gave my parent the full sugar dessert after lunch and dinner. When I mentioned this, I was they only gave him A small piece so they don’t feel left out. They were given full portion, no wonder their blood sugar was awful while a resident there!

I have seen a change in the facility in the past year. It seems understaffed with high turnover. The residents seem more dirty and there is often an odor of dirty diapers when I visit. They’re left alone by themselves when they are fall risks and the ones that are low functioning are left alone sitting in chairs, all day it seems, with no stimulation or quality of life. The food quality has really suffered as well and they get a few graham crackers for a snack. I was also visiting and the executive Director was fighting/yelling with the nurse [name removed] very unprofessional. My advice would be to seek another place and take a look at the people that live there currently do they look healthy? Are they underweight? Do they look like they fall down a lot and have bruising on their arms and faces? I think they’re trying very hard to post fake positive reviews here and on Google so I wanted to tell the truth about what I’ve seen there.

Tell your clients to be careful with the drugs their doctor prescribes to their love one. Ge prescribed some drug my husband could not handle and he fell and broke his hip He wented into this facility on [date removed], walking and talking By [date removed]he was in hospital with broken hip couldn't swallow, and couldn't talk They visited one tone at hospital, I think to see if what condition [name removed] was in. Not one phone call or call after [name removed]died at a hospice house. So no I won't recommend them at all

I would tell others to look at other places. Just a few flaws: No mobility in activities all sitting No transportation available to go to drs appts Short staffed Activities are mediocre No real diversity Do not engage the resident Stage the visit Raised price No social worker or psychologists Hard to phone anyone Poor communication

Short-staffed and messages not being relayed to family members and parent went without a shower for 10 days when I asked to checked the chart. The center is under new management and it shows. The staff are caring with my parent but seem strained without enough staff and stressed by the many changes that do not just impact those that work there- but the residents feel the tension as well. Do not suggest until things calm down or get 'in order.' Considering other options for my parent.

The experience after almost 2 years has been very frustrating. Every aspect from getting medication for my mom, to the management has changed 2x and no one seemed to know what was going on. I asked the staff several times to have my mom ready for me to pick her up for a family event. When we arrived at 11 A.M. to pick her up she was still in bed. When I dropped her off at 3:15 P.M., the staff didn't even know she was gone. It was great in the beginning but the cost went up so much for what is offered. If I knew what I know now, no way would I spend that amount for that place. The changes in staff of the director and medical director have created a nightmare for me. I no longer have confidence in that place.

Despite them saying they were qualified to watch her. She fell again. Fractured and dislocated her shoulder on their watch. She was only there a few weeks and of course could not readmit her. Complications from her fall and dementia she recently passed away.

I would tell others to really check out a facility ...... Make sure they can take care of your loved one! Does your loved one take many medications? Nurse on duty 24/7? My experience was not good at Arden Court..... but I must say I learned a lot from them!!

I moved my husband, a few months after moving him in. Stay away!!!