ProMedica Senior Care

While my mother-in-law unfortunately passed away after a short stay in Arden Courts, I have only good things to say about the treatment we received - the staff were all very caring and compassionate, and overall it seemed to be very well organized compared with other similar facilities we experienced.

Everyone at Arden Courts is very approachable. I like that! And they are taking good care of my loved one.

No one really understands the disease of Alzheimer's and dementia until you work in the facility of your residence and you see them from day to day and you wrote or love them like that if your own Grandma Papa it's just warms my heart to see him smile you know because the world's all upside down that's why I love my job.

My dad spent the last 15 months of his life at Arden Courts and it was the right place for him to be. He enjoyed the space, people, and care. The staff was so caring in his final weeks and the nursing team worked well coordinating hospice, etc. As a family member, I always felt welcomed there. The Executive Director, [name removed], is a great communicator and advocate. I always felt heard by the entire team.

We searched many places for my relative. This place is only memory care so it's not an afterthought. The space is large and inviting with lots of natural light. If you have a person in your family you are worried about wandering behaviors this place is perfect for them. Lots of open space to explore and they are locked away on a small unit.

I can't praise and thank them enough for all they did for us. Their pricing was clear and nothing else was added every time we turned around. The director met with me on short notice. Calmed my fears even let me cry. I had been given 48 hours by the rehab place to find a place for my Daddy. He couldn't go home until we had a bathroom accessible for him that wasn't up a flight of 16 stairs. I left Charlotte Stephenson that afternoon totally at peace that I was doing the best I could do for my Daddy. Highly recommend Charlotte Stephenson above any other place in the area.

Arden Courts Glen Ellyn came recommended to us by others. Very committed and professional staff. They worked hard to connect the residents with people they could relate to.

Arden Courts is very clean, everyone is friendly, the caregivers are helpful the staff helpful, sometimes the people will ask if they can have those to eat, and the caregivers will say they have no more, the activities are great, but there are days when there isn't an activities person, they are short staffed. Value for cost is very good.

Such a great community that has really bent over backwards for my mother to ensure her comfort as this is our third community in 2 years and the clinical team has been nothing but amazing to work with. When you walk into the community you feel welcomed and they truly take the time to listen and follow-up-quickly. No one is perfoect, however this is by far the best team and community as I wish we found them the first time. We did use a senior advisor as I would definetly research yourself with having so many memory care communities in the area as we should have toured here the first time around. Better late than never!

When my mother entered Arden courts, her first reaction was " how lovely!” The facility is cheerful, tastefully decorated and immaculate. The nurses and aids are skillful and kind in dealing with patients with different difficult needs. They make each resident feel special and cared for. The members of the staff are very accessible, kind, professional and compassionate. I believe it was the best place my mother could have spent her last days on earth.

My mother entered Arden at 100 years old and spent her last days in their care. The and administrative staff and all the aides were wonderful - Kind, attentive, and full of good humor and joy. The physical surroundings are welcoming and home- like, and the outside gardens and landscaping are lovely my mother was happiest in the sunshine near the begonias.

We had a very nice visit. All of the employee at Arden Courts are professional and kind. I feel like my dad is in great hands.

Staff at front desk is always quick and efficient. When welcoming us in for a visit. Attentiveness of staff to residents is apparent. Lunch staff takes great care of residents making sure they have what they need to enjoy the meals. Lunch staff was quick to clean up and went above and beyond to offer us chips or desserts during our visits.

I only came by twice. Very friendly and seem to genuinely care about residents.

I feel truly blessed to have my grammy here at Arden Courts. Arden Courts is the whole package and beyond. Everyone is truly loving and sincere. I know they take care of my grammy like their own grandma.

Arden Courts Richmond has dementia experts on their staff. [name removed] is their memory care advisor and admissions coordinator and she is so easy to work with. she helped us get our loved one in an assessment and move in the next day. Everyone from the cook to programming to nurses have been so nice. We are so grateful to know our loved one is being cared for daily by the amazing staff.

My mother likes her room and her meals. She always cleans her plate. She enjoys the activities. The staff is friendly and helpful and the atmosphere is nice both inside and outside. I would recommend this facility to anyone in need of care.

Good facilities. Rooms are clean. Staff is present and attentive. Medical care is effective and timely. The facility staff is responsive. At times the after hours and weekend front door staff can be leed aware but the weekday staff is very capable. Food quality is good.

[name removed] is truly a Sensational representative of Lely. The staff was compassionate and caring The activities were on going and kept the residents engaged and entertained. The price was a great selling point.

We have only been there 3 weeks. My husband fell and broke his hip no fault of Arden Court. So far everything has been good. He is currently in rehab and we are hoping to return their soon. Staff and everyone was very helpful.