ProMedica Senior Care

really liked the location, the atmosphere, the tour...

We've had our mom in two other places, and when dealing with those other facilities, it was stressful. We didn't feel like she was getting good care. The Auberge is the exact apposite. I can't say enough good things about them. They communicate with us daily. We have direct numbers to her nurses. They really know her as a person. There were three different people in a care meeting with me recently, and they each knew something different about our mom. She was having a hard time transitioning when she first moved in and was feeling quite lonely. So the girls on her care team volunteered to stay late one day a week to spend time with her. We've never experienced care like that before. It's just an amazing place.

It is a great community to put your loved one in. They have great team work, and everyone has a caring personality. The staff are responsive to answering questions on my loved one. If they don't know the answer, they will be happy to find the answer for you.

I chose Arden Courts in part because we knew people who had loved ones there that were happy. I liked that they quoted you a price and that was that, whether you took one medication or ten. There was a lot of friendliness. We felt comfortable leaving our loved one there. We got phone calls from them to update us and let us know how he was transitioning, which was great because we weren't allowed to come inside to visit due to Covid. Our loved one was only there about a week before he passed away unexpectedly. They were wonderful to us, and had everything packed up for us and ready to go. They even refunded the move-in fee since he was there such a short amount of time. And emotionally I think they do really care about the people who are there. Normally they have a policy to get everything moved out in 48 hours, and and I think we still made that timeframe, but they didn't pressure us at all, which was nice that we didn't have to worry about that during an already stressful time.

The staff member are very caring and we like the cottage approach. Their medical staff does a great job regulating our loved ones medications. If the situation for a family was right i would recommend this community to others.

The staff is warm, loving, compassionate, informitive, and helpful. I would recommend this community to others based on my experience. The community is neat and clean and the food is amazing. They have activities for the residents to participate in and the care is very good.

I really liked this place. I felt like the staff was very genuine. I felt like my dad would do well there.

All in all I was very pleased. There were only a couple of the caregivers that weren't compassionate, but overall it was very very good. The care was always there, just eh compassion and gentleness from a couple of the CNAs was lacking. The rest showed that they cared about the residents. They were kind and understanding and gentle. Especially in memory care, you have to understand that the residents are mixed up and might be afraid. Most of them were gentle, but just a couple were a little rough. The administration is excellent, understanding, and compassionate. They bent over backwards to show care for the residents.

Arden Courts of Parma has exceeded our expectations in every aspect. We saw immediate improvements in our mother’s general well-being. The staff is exceptional. Every interaction we have had with staff members, from caregivers to administrators to healthcare specialists to kitchen workers has been infused with their genuine care for our mother and for us. We could not be happier.

The activities are opening back up which is great, and the value is completely worth it. We would not put our loved one anywhere else we would absolutely recommend this community to other families.

Our family has had a very good experience so far, the staff team always follow through with everything they say and they call us with any updates regarding our loved ones medication or any other changes. No matter how small or what is going on we will always get a phone call. The staff are very friendly and welcoming and they treat us as if we are family. The community is not has modern with decoration or technology, but they allow you to bring a TV or radio for you room. they also provide all the equipment and beds and dressers.

I would highly recommend Arden Courts of Bath. The people here have been outstanding and great to work with, they are very flexible with all of my moms medications. We are just really happy with this facility.

Everyone is so very kind, patient and welcoming. The staff became like family, from the administrators, programming, kitchen staff, nurses and care givers. He always said "I have so many friends here and they all know my name". I visited often and every time I came the care, cleanliness, attention and programming was consistent and exceeded my expectations. It is a lovely place, newly remodeled with a great courtyard. The single level layout was perfect for my cousin. He became familiar with the facility quickly and could walk wherever and whenever he wanted to. The medical team would update me on even the most minor issue. During Covid, Zoom calls and window visits helped us stay connected. There are many activities and programs and every holiday gets celebrated in a special way. My cousin resided there for a year and a half before he passed away. The attentive, gentle, loving care he received as the end neared gave me such comfort, as if family were truly taking care of him.

Our in person tour experience was quite good, but the location was just farther away and especially with traffic we did not see ourselves driving that far multiples times in a day or weeks. However, they were certainty a top contender, we have heard nothing bad about Arden Courts.

We love all the personal touches with this community and the gentlemen who runs the really cares about his staff, his residents and their families. He is so personable, responsive and respectful. From everything we have seen of the community it is well maintained, and the feedback we are hearing from the staff team is that our loved one is really enjoying the meals and that she has actually put on weight. The head nurse is amazing, she is so responsive, very polite very sweet we just love her. The aids along side her with the handful of times we have seen them are just as amazing. They are very comforting to our loved one, and we can really see she is getting that one on one love and care.

The community has activities available for the residence and my loved one really loved the food. The residence received more personalized care due to the smaller community. they were very good at knowing how to deal with memory care residence. I would recommend this community to others based on my experience.

They had memory care for my loved one. The lady we spoke with was helpful. Our only drawback was they didn't have any lift experience. They were clean and were advocates for my loved on during rehab.

My family and I wanted a placement where my loved one's cognitive abilities would be challenged and used, and where his socialization would be enhanced. And we definitely have that here. The staff has been very adaptable in handling him and meeting him where he is. For instance, lately he thinks he's in a hotel. And a staff member wrote him a note along the lines of "You'll be staying here tonight, sir. Your wife booked the room, and you're all good to go." They told me me loved one was drafting a letter to the restaurant at the "hotel," stating how good the food is, at good prices, with very friendly service. They're definitely meeting him where he is at and giving him the best quality of life he can have right now. With the pandemic, I've only been inside very briefly and am only seeing certain areas. But I've had a support group there pre-pandemic, and everything was fine regarding cleanliness. When I interface on the phone with staff, they've been fine. The woman who facilitates my support group was outstanding during our placement here. It's been difficult just being buzzed in without much interaction. But from what I hear, my loved one is an eager participant in the activities. And they're doing a good job of providing memory care focused activities. I'm very impressed with how they've handled things and his transition here. They've been a great support to me as well, and the activities director has given me some great tips on how to get the most out of interacting with him, whether it be via Zoom or in person.

Arden Courts was impressive they only do memory care. You had a shared bathroom and this is the only negative for us.

I would highly recommend this community to others and already have. The nurses are great and there is someone there 24/7. The food was great. The staff is caring and compassionate and the staff is tenured and has been here for a long time.