ProMedica Senior Care

All the employees are very nice, helpful and cheerful. I like the way the clients are re-directed when necessary. I have never heard a harsh word only friendly words.

My mother has finally transitioned from Arden Courts to a Medicaid care facility. Altogether, she spent 2 years and 6 months at Arden Courts. If she didn't have to leave due to financial circumstance, we would have no reason to move her. The staff and management truly gave my mom truly first-class care the entire time she was there. And, they were kind, patient and warm toward her, me, and my entire family when we visited her. Before her stay, she was living in a garden apartment, struggling with Dementia, in denial, eating poorly, etc. etc. I had to walk through the painful process of basically taking control of her life with legal guardianship. Since moving into Arden in 2018, she looks noticeably healthier, is properly medicated (after years of suffering without), and is a lot happier. Don't be mislead: Dementia is a *damn* cruel disease. Watching your loved one erode will test you. But, at least my mom had some comfort and peace along the way -- there's not much more we could ask for. I normally avoid social media outlets like the plague. But, now with that chapter of my mom's life closed, I think it's important to speak up for folks that honestly are trying to do right. I can definitively give a strong vote of confidence for entrusting these folks with the care of my mother. It worked out well for us.

We have been very happy with Arden Courts and the executive director. She is very responsive and is always there to take a call. Every time I have visited, the community has always been very clean and very nice. The staff is great and the last time I visited mother, two of the caregivers came out with her and stayed the whole time with her while I visited and were very pleasant and helpful during our visit. They are always very responsive to our requests. Mother has several care needs and they have been doing an incredible job accommodating for those needs and ensuring she is healthy. They do have a lot of very good activities like music, people singing, and instrument playing. My mother participates in the on-community events and the activities director is very good and clearly tries the best she can with those who are a little less mobile.

My sister had initially spoken and taken a tour with [name removed], then my brother and I went a few days later to tour with [name removed] . We were very happy with the information we received and also glad to see the residents in an activity. The calendar we were given had a variety of activities for the residents to choose from. The staff at Arden Courts goes above and beyond their duties to make residents and family members feel at home. My mother had been a resident elsewhere but this is the ONLY place she called her home after less than a week of residing at Arden Courts. That is in itself is a huge accomplishment. Recently my mother voluntarily expressed how well she was treated and that she was happy. Although the virus has kept the community off limits to family members, there are different communications sent to keep us updated with what they are doing to keep the residents safe and healthy as well as a calendar of activities along with pictures of some the end results. My family really enjoyed driving by for Mother's Day with the residents outside. It was very special for us as children, grandchildren and great grandchildren to see her in person. My mother looked very happy and healthy. We are able to have face time or window visits with her also. Whenever I have called to speak to my mother, to ask a question or just to ask how she is doing, , everyone takes time out of their busy schedule to respond or to ask others if they need more information before they respond. I feel that all the staff are dedicated and have a passion for what they do because of the way they communicate every time I call. It is not just a quick response but a sincere effort on their part. I would highly recommend Arden Courts to anyone who needs a place for a family member.

Thank you to everyone at Arden Courts! In my moms first week realizing she needed medical attention ASAP. Surgery was successful, then rehab. Y’all welcomed her back but because of pandemic we haven’t been able to visit. Y’all have come through with FaceTime, Mother’s Day parade. To hear her say she loves you helps us during this time of not being able to be with her. Thank you to each person providing care or any service for our mom!

I couldn’t find a place for my husband due to his violent behavior. Arden Courts San Antonio took [name removed] in after another Memory Care facility failed him bu getting him put in jail his first night. AC worked with me and my daughter to get [name removed] help and were able to handle his violent tendencies. They said they could take him temporarily until I found one that VA would help pay for; they never pushed me into a full-time solution. However, I decided to keep him there as they proved to me that he was being taken care of with compassion and humor. He settled in and seems to be happy.

They have managed to keep the Covid-19 pandemic out of the community entirely. The staff is very consistent with keeping families updated on what is going on in the community and started a Facebook page to post information and photos on. The communication between the staff and our family is excellent. We have been very satisfied with the treatment my wife is getting and gets a lot of one-on-one time with the care giving staff. We did look at several communities in the area and we think this is the best one. They have activities every day and there is always something going on. They take the residents outside as much as possible and bring a lot of outside entertainment in. The actives are never repetitive and they often go off-community for ice cream or to museums and other things like that. They do serve ice cream every day in one of the amenities. The management and nursing staff do a video conference every day with the families that so we can ask questions and understand what they planning for the future. The staff really seems engaged with the residents.

Place seems great and I am going to talk to my sisters about placing my dad there.

The staff was wonderful and friendly. My dad was happy and well cared for. The food was good .Family members are allowed to eat with their resident once a day. The layout was wonderful and the room sizes were good. The care staff was great with my dad, they helped him adjust to the community.

They communicate very well. The residents seem to be well cared and happy. The rooms are a little small. The food is good, they have a good variety. I like the layout of the community they have four wings and a secured outdoor area with a walking path.

Our sincerest & deepest appreciation to the staff at Arden Courts of Parma. They were a team of angels who took care of our Dad for 18 months. Very professional and caring, providing the respect he so deeply deserved.

My mother has been in several communities over the years. She received the best care at Arden Courts. I wish I had moved her there sooner. When she was in the hospital the doctor after examining her he said wow, they are taking really good care of her. When I toured all the residents looked well cared for, even their laundry looked good. Her white were white. They take care of the residents like family. They made sure she ate well. They were very caring.

[name removed] the marketing director went out of her way to accommodate our needs, it really is a calling for her. The food was superb. We had two family celebrations in the family dining room. Home made soup everything was great. The layout of the community was great the small size and the quadrant layout works well. The small sitting areas and kitchens for each areas were great. Good location, easily accessible off the highway. The staff were very professional and friendly. The staff is very well trained.

My family member was in memory care for one month before his death. I could not have asked for more compassionate or skillful care during his stay. Once the quarantine prevented me from visiting, the staff took their time to communicate with me and to arrange for video phone calls. The interior appearance is a bit dated, but don't let that sway your judgement on the excellent care provided there.

I highly recommend Arden Courts for your loved one — there is an intimate, family like feel to the professional and compassionate care provided there. As a result, even though I considered being my mother’s advocate as my role, I was able to spend quality time visiting & loving her, confident that her other needs were being met.

It is a really nice memory care facility. The building is all one floor designed in a square with an interior courtyard that has a gazebo. The outer perimeter of the building is beautifully landscaped and gated with a decorative high gate so the residents can safely and freely walk the exterior walking paths or sit outside on the benches. Inside there is a fish tank, a birdcage, and so many activities for the residents. I am one of six siblings, and we visited several communities and we all agreed on this one together. It just has a wonderful feeling. Also, as far as the COVID-19 lock down goes, they have been proactive and ahead of the curve. The community started taking all precautions early on and practice social distancing, both residents and staff wear masks, and no visitors. The community have been excellent with this and communicating with the families.

It really seems like family style living. They have a secured courtyard area for residents to enjoy. They really do memory care there many places just say they do. The director really goes beyond normal levels to help residents and families. She came to visit my mom in rehab and was helping her even then.

arden court was great for my wife ([name removed]) until the virus hit. we have not been allowed to be in touch with her but arden court has been most caring in helping us set up face-time and allowing us to talk to her via her window.arden court has been most helpful during a difficult time . special thanks to sean as he has gone above and beyond in his efforts . while staying within the rules of the current day. we are very pleased with arden court. as i speak all the [name removed]. [name removed]

I first came to aPlaceforMom when it was time to find a local memory care home for my mom. They responded quickly, asked me about my mom's situation and then identified a few places for me to consider based on 'our' circumstances. This was so helpful since I was not familiar with the area or the facilities. I chose Arden Courts of Silver Spring. The place was perfect for us. It is a quaint, comfortable environment completely capable of full service for all my mom's needs. I have spent a lot of time visiting and found all of the staff to be dedicated. They get to know each resident personally and treat each with care and patience. As difficult as it was to turn my mothers' care over to someone else, I found the perfect place where she is happy and well cared for by all the staff every day. I am extremely grateful to all of them for the care that they continue to provide.

My Father has been here at Arden Courts for 6 months. We as his family love it. He has thrived since moving there - he is happy, healthy and most importantly SAFE. Would definitely recommend - everyone/staff are great. Especially [name removed] we love him.