Priority Life Care

My mom resided there for 33 months until her passing in Feb. 2024. It is NOT a state licensed facility, meaning they do not have to comply with state guidelines. PLC’s communication skills are lacking immensely. Weekly, they are short staffed, especially on 2nd/3rd shifts and weekends. The facility went through 15 general managers, and numerous department heads, in my mom’s stay. Meals are subpar, lacking much protein or fresh vegetables/ fruits. Activities are very limited and lacking creativity. Very little training is given new staff, which causes inconsistent care. Rates were increased bi-annually even thou they were not receiving the services they were paying for. We had high hopes for the new owners/ management company (PLC), and were sadly disappointed. I would highly recommend you look elsewhere!!

We left there 6 months ago because of a terribly noisy resident above us. They refused to move us to a top floor. We are now in an apartment and very happy. I would not recommend because we felt that all they cared about what getting you in and then nothing mattered. The residents are lovely, but many have moved out.

My mom was previously a resident at Celebration Villa of Lakemont Farms. During her time there we found that the food was awful. The staff were lackadaisical. She was in 2 different rooms- one with an abusive roommate and the other with a kind lady who had Dementia. Mom had her full faculties. Laundry was a mess- she'd get others clothes and her clothes went missing, along with her comforters and sheets. I would not recommend.

Management does not respond to change things when there are problems. Worst food I have ever had and it seems to rotate every two weeks. Only manager that walks the dining room and ask questions can’t do anything about the issues as they are in sales, not the chef. General manager is sweet but her hands are tied by Corporate. Have raised our rent twice since September when they took over. Boring activities only there for the same people. I enjoy the pool and the library. Bus driver is a nice guy.

They continuously over charge the residents for rent. The building is falling apart. Vital appliances such as water heaters will not be replaced but simply bandaged. The food is sub par at best. Some of the staff are wonderful however there are several that have little to no compassion for it's elderly residents. When the facility has special occasions that are celebrated with food are only set up on the assisted living side. Which is also the side that has the most COVID cases. So most of the independent residents do not get to enjoy or partake. And they pay for it.

Their Memory Care Unit does not provide the level of care necessary for elderly patients who need help with their everyday tasks. They are severely understaffed. There were times when we needed assistance and couldn't even find anyone. My mother's room frequently reeked of urine because she'd had accidents and no one bothered to clean up. The bottom of her shoes were often sticky from urine on the bathroom floor. The trash can frequently was overflowing with incontinence products that had obviously been there for days. We came to visit on numerous occasions to find her sleeping on a bare dirty mattress. Several articles of clothing and 2 or 3 blankets we provided went missing in the laundry including a $50 fleece blanket given to her as- Christmas gift. And I might add that I've seen some similar complaints in other online reviews so this was not just us. We feel badly that we did not move her out of here much sooner.

Overall experience rating - this is because my mom is used to being at home with me and is embarrassed by her incontinence. She said everyone was very nice but she wouldn't come out of her room and just wanted to come home. My overall experience was a 5 since I had peace of mind that she was being taken care of while we were away. Meals and dining rating - again, she is used to my cooking and did not care for the food there. However, she is very picky so it's not the fault of the facility. She was only there for 4 days and did not participate in any activities. We had to pay for 14 days even though she was only there for 4 days. Again, not the fault of the facility as they were the only facility that offered 14 day respite care instead of a full month. I was just grateful she had somewhere to go while we attended my son's wedding.

We toured Sky Active Cherry Laurel when searching for an Independent Living facility. This facility was depressing. The food was unappealing. The Marketing man was very nice and I liked the Studios, but the resident population was unenthusiastic about the place. The overall impression was dismal.

The residents and the staff are friendly and helpful at this facility. The accommodations are adequate. Everything else could use improvement, especially the meals and dining. They seem to VERY short in all staffing areas at this facility. I had planned to stay here 'forever', but have decided to keep looking around at other facilities in this part of the state.

I have cockroaches and I have spoken with many other residents and they have them as well. The community is nice but old - it needs new carpet, roofing, painting, furnishings, etc. The food needs a lot of improvement - the meals are all over the place, most of the time it is served cold. What goes on the menu just does not make sense when you are ready to order. They also could work on the cost of living here.

Tried to talk to Abministration twice never got a return call when I left messages. Tired of listening to my loved one's complaints..'

I felt no warmth from Atria Hearthstone. It was a pretty facility, but from the front desk staff to the person who gave me the tour, I just did not feel any personal interest in my husband and I as anything more than someone to fill a room and bring in some money. It felt cold and sterile.

My Mother currently lives in this community. And the food is a joke!! If you want for your family members to be able to get nutrition do not let them stay here!! I don’t understand why people complain and you still can’t actually hire a cook!! Someone who knows how not to burn things drain grease off food and cook vegetables and meat so they aren’t hard as rock!! If you manage to cut the meat they serve? Chewing it will be an even bigger task! They went on and on about their meals are sooo wonderful!! Not!!!

So far, there has been two medication errors. The staff is fine. The communication from the facility is extremely poor. When issues do arise, there is no sense of communication between the facility and family. For the amount of money, the acitivity levels for memory care is poor. My loved ones housekeeping of the room, and restocking toliet paper is poor. Any issues That you have, there is no sense of teamwork. The administration is very poor. Overall, I would not recommend this place.

There are no nurses on staff and I felt like anyone could walk right in to the community. One of the memory care rooms had a unpleasant smell to it.