Priority Life Care

Needs more staffing is my chief concern. On a high percentage of our visits we have discovered significantly impaired residents being left in a group area without supervision. On more than one occasion we had to intervene to ensure the safety of unrelated residents. We are likely moving our loved one, but only because we believe we may be able to find an improvement, not because we are significantly disappointed. There are Lots of very kind individuals make up the majority of staff. There just are not enough of them!

My mom lived her for a bit over 3 years. At firsts it was great, but then COVID struck and residents were in lock down. The isolation was tough on my mom and it appears that management didn’t focus on maintenance or the facilities during that period. It’s a nice place but when we started looking at new facilities we realized how rundown/dated Brookdale really was. The staff there was wonderful.

We moved in during covid so staff shortages were at their highest and is still an issue today but not as bad. Also, after only two years, we are on manager number four and the company just sold. Do not know impacts of sale just yet.

Some staff very friendly and helpful. Some just plain rude. Also biggest problem as stated above when you have question or ask for something they always say of course I get that right away. And they never come back. Not sure about this. My family member does not participate in any activities. It's seem to be going rate.

We had a terrible experience with the administration. They were bathing my fathers in cold water. There was no hot water in his room for many days. We had a hard time with communication and many verbal promises at signing turned out to be just puffing. When dad's health went to the worst and had to be hospitalized the facility would not accept him back for hospice care. I have a lot more to say on this more than texting will allow. Maybe things have changed since Oct 2021. It all looked good when we signed up. But as I said. Once we were in promises were not for-filled.

You should ask people what their income is and if they have a Medicaid waiver before you give them places to see.Not worth looking in to. They raised their rates by 14 to 18 %. We picked this community because, at the time I had no choice.

My loved one is currently a resident at Celebration Villa of Chippewa. Overall, the experience at this facility has been okay. The friendliness is good. The meals and activities are okay. However, the administration staff seems bothered when asked to comply with insurance matters.

They have a lot of things to do, regarding the activites. I picked this community because it was affordable, and I really liked the apartment that I have. There has been an increase in the rent. They can do more things, to make the residents feel like familiy. It would be nice, if packages could be delivered to the door. They deliver meals daily to the residents, but that delivery is an extra cost.

The meals is not good. Some of the staff is mean. I would look for something else. I picked this community, because it really seemed much better than it was. I would not recommend to others.

I think they offer an amazing number of activities here. Every day they have cards, bingo, something called domino trains, and exercise (although no exercise equipment -they just use chairs and other things- no exercise equipment. They have bands (country western) nearly every week as well as various religious services. They only have 4 rooms and the atrium to do activities. They also have outings, to grocery stores, to casinos and today there was a KC Royals game outing. So they have a very active social director. That's all I can think of

I'm just here for temporary as we build a house in Loxahatchee. A lot of permanent residents complain. The facility suits my purposes well. Maid service & repair men are readily available. They made come as once a week and does an adequate job. I am able to get Select physical and occupational therapy services through a physicians recommendation. The community provides transportation, although since I am disabled from a car accident, I cannot use it much and rely on private transportation. It's very lovely community, beautifully landscaped with several attractive lakes, lots of birds and other wildlife. How does in the dining services I give it a high recommendation. By the way, the fellow residents are nice people. I am an independent living thank goodness. There is also at this facility accommodation for assisted-living.

I know we toured DeSoto Beach Club as one of several communities. Although it was beautiful we did not feel that there were enough activities or employees for Mom.

Overall it's a good experience, and it's the most affordable place in Sarasota and Bradenton that I know of. The only thing we didn't like is the staff response when something was broken. The shower was not reinforced with concrete when it was installed, so my Dad was able to poke a hole in the shower floor and it was never fixed. And the cleaning crew didn't clean much - but in their defense, my dad probably needed more care than most people on the independent living side of things.

The staff is very kind, but lack any sense of urgency. Having said this, like all places like this, they are extremely short staffed. The food was awful. I'm unsure if I would recommend this facility to family and friends.

The day to day staff, nurses, aids, and the cooks were wonderful, however we had a problem with the upper management. The billing was constantly wrong and we were always overcharged. Our loved one was not there very long and when we asked what the charges were, we never got an explanation. The prices just kept raising without telling us, and the pharmacy that they used and we were required to use was horrible. They would order medication that would take weeks and weeks to get there, and management was just not on top of these things. Also the cleaning staff was not on top of their game.

Just make sure you ask questions. It just wasn't a good fit for my mom. With Parkinson's and not being very social. They really didn't work well with the Parkinson's. She needed to be in a place with more care. She just sat in her room. But we just didn't know that was going to be the case.

The staff interacting directly with residents are doing a great job considering they are not paid well and not trained enough. The staff dealing with the business/financial side are not as caring/understanding. During my career I was a business manager and understand there is a fine line dealing with making money vs. making employees and residents happy. I was not happy with the business end at Celebration Villa.

We toured Celebration Villa and thought it was fine - there was nothing wrong with it. But there was a dramatic difference between it and the place we chose - in terms of appearance, amenities, care, food, activities, etc.

We picked this community because, it was the closest, it was clean, and it came off as a good first impression. They are extremely short staffed. They would need to hire more people, to improve the care services. It takes too long to respond if they do respond. They are friendly. The food is not warm when my loved one receives meals. On the weekends, no one is really taking out the trash. Overall, I would not recommend this facility.

My mom was very happy here for the first 6 months, but then everything changed. Over the past year, services have slipped considerably and 6-7 of the well-liked staff have left. Room cleaning and sheet & towel changes are inconsistent (mom has had to ask after 2-3 weeks); the food is good but residents wait 45 minutes to 1 hour to get served just about every meal (including for a bowl of cereal); there are lots of activities listed on the calendar but they are often cancelled (30%-50% of the time) or no staff shows up to get things started. Residents hardly show up now. Most worrisome is when my mom has felt sick and is told someone will follow up, they often don't. I understand staffing is an issue everywhere, but nothing has improved in 8 months! It's a beautiful facility, the food is very good, and they handle COVID quarantining well. However, my mom is annoyed and bored a lot. This is not what we were promised.