Priority Life Care

I wouldn't recommend the community. They had to change my loved one's room twice after us setting up my loved one in the original room. There was medication dosed prior to checking the sugar level of my loved one. They needed a doctor's order for Tylenol and the medication list was given to them several weeks prior. The community wasn't good at communicating with the family on what was needed on the doctor's note or over the counter medication. While my loved one was there there were strong odors in the hallways. Some of the nurses were very nice.

Tour with executive director. Older building. There were no group activities unless you call half a dozen residents asleep in their wheelchairs left in front of a tv. Residents asleep in their chairs in hallway as well.the downstairs restroom had standing water on the floor which made it very slippery. Needed to be cleaned. The staff appeared pleasant. The residents I talked to were resigned more than content and happy.

It was a nice place up on a hill, with a nice view and nice surroundings. But I don't know if they're trained to lie to you about how your loved one was doing. I would call all the time, and they would say "Oh, yeah, she's doing great." But in the end, the EMS guy said "She's really not doing great." I wasn't allowed to go inside to visit most of the time. I had only gotten to see her twice when they stopped in-person visiting. After that, all you could do was a window visit or Skype. The only places I saw inside were the front lobby and the visiting room, which really needed to be cleaned. The rug was dirty, and it smelled in there a little bit. Since I had limited access inside, I'm not sure what the care was like. I was getting phone calls all the time that she had fallen. And because they didn't see her fall, they had to call the ambulance. Each ambulance trip was expensive, and I'm not sure if insurance will pay for it, as it's still pending. They walked in and found her on the floor one morning. So I'm not sure how much care she was getting in the night. They made such a big deal about her going in there testing negative for Covid. So we went through the whole process of getting her tested and getting her moved in within 72 hours of her negative result. She ended up getting Covid at Elmcroft within a couple of months of being there. Her case was sever enough to send her to the hospital, where she passed away due to Covid. I kept getting emails from Elmcroft that this person has it, and this person has it - probably about 28 emails total. They're still sending me a bill for her last couple of days there. They're charging service charges on top of the bill. I feel like they don't have a heart. I'm not very happy with them. In the beginning they were nice. But when I came to visit, they would just say hello and take your temperature, and to me that's not enough. And now that my loved one has passed away, I've had problems with them returning my calls. Yet I'm still getting a bill for her last 2 days. I'm sure a lot of other homes are going through the same thing, but this Covid thing has just been really difficult.

I feel the staff were more concerned about themselves than the residents. They would serve food on a Styrofoam plate, and delivered the food to the resident's rooms. We ended up taking my loved one out of the community, since they were locked in their room. The residents were stuck in their room and their health declined rapidly.

Not the facility got my Mom. The tour director was warm but the facility looked dark and worn.

There were some complaints that weren't address over time. Once the Sales department, they didn't do anything else. The management switched over, once my mother moved in and haven't heard anything else. The food was terrible about the . They lost their food service person. When I first visited, the food was really good. The food was never hot, it was always cold. They never brought the food that my mother asked for. My mother was in a studio apartment. They had roaches consistently. They did sprayed after two weeks. When we moved her out they were still roaches in the cabinets. Other residents in the community had pets and smoked in the units, which wasn't prohibited. The staff never addressed any of these things, when I let them know. The first manager left and I am not sure where he went. There was never any manager that I saw. I am not sure where the wait staff was. The sheets weren't changed for about a month.

You have to be on top of the staff at all times. You must consistently ask for your loved ones to be cleaned and clothes changed. They have an excuse for everything.

After we got my dad settled in Poet's Walk we realized that they did a great job securing residents from getting out, but not good at securing their property. My dad had his hearing aides stolen as well as a very nice jacket. I also found other residents clothes put in his drawers. My dad slipped and fell in the dining room while trying to return a tray without using his walker and broke his hip. I missed giving 30 day notice by one day so I had to pay for 60 days that my dad was not living in the community. Overall the staff was very nice.

I’m really not sure how to rate this place. The nurses weren’t very attentive but the helpers seemed to be. The nurses were often rude & distant but the other staff was friendly & helpful. Our overall experience was pretty negative but may have had something to do with the rules placed on the staff by Dad’s incompetent POA. He was definitely given too many drugs!

Fairly nice place. THey just do not have enough personnel to take care of everyone. Management is nice, but the aides do not answer my mom's call button for help. She's been in there since May 2018 and nothing has improved. Their call assistance necklace that patients wear are never working and antiquated system and no matter how hard I complain to get this resolved nothing is ever done. They just don't seem to take me seriously and don't care. My mom is in a wheelchair and if i'm not there, she gets no help when she really needs someone.

I love the location, my apartment and much of the Staff. The food is not very good and often very bad, vegetables cooked to mush, meat cooked till dry and items repeated too often. Time required to wait for meals is up to an hour. Carpet dirty in some public areas, laundry room always dirty and often dyers take up to an hour or more for items that should dry within 20 to 30 mins. Residents cleaning services consist of changing bed, cleaning bathroom and sometime vacuuming and and trash removal. I am told the cleaners are allowed 15 to 20 mins to clean an apartment. Apt. cleaners are also servers for breakfast and lunch so they really don't have much time for cleaning. Building is locked @ 7:30 pm and often residents key card will not open the entry door. There are several residents here that should be in assisted living as they have memory problems and or physical limitation that can and do cause them and the independent residents problems. The staff is unhappy but manage to be pleasant and seemingly doing their best. there is more but i'm tired now.

Food is bad,Some times they are over an hour serving the meal. Coffee is always cold. Toast is always cold. You complain and they don't care.

We were residents at Riverside within the first year after it opened. At first we were very happy with the facility BUT it didn't tale long to find the truth. While it was clean and a good location it didn't take long to see the discontent. Staff turnover is very high and we found out that the policy is to staff at only the required levels of the state. Response to the call system is very slow and the call system(s) are inadequate (it was changed several times). Activities are only adequate also a result of low staffing. We saw a complete turnover of top management from the top down, director, especially kitchen & dining room staff. The first chef was excellent with top quality menus, but the next one was poorly trained and his main experience was a food demonstrator. Policies are not explained very well and corporate management will not answer letters sent to him. Handicap parking is very limited 3 spaces, general parking is very limited. I can not recommend Riverside . to anyone.

My mother has been at Brentwood since 01/2017, my nephew got guardianship at that time, my brother and I don't get along, at all so my brother set up a very short list of visitors for my mom which didn't include me. That's O.K. I got a court order to visit my mother but my wife can't nor can any of mom's friends. I understand this has nothing to do with Brentwood and their services but I'm getting to that.( Some ) of the people at the front desk are very unfriendly, I have a court order to see my mother and the front acts rude. One lady told me there was nobody living there by the name given, even though I had been visiting her for better than a month. I was offended by her lying to me and I told her I didn't appreciate her lying to me, she replied , That's what they are paid for, I told her , no politicians are paid for doing that and not her. Up on memory care I've seen a resident tell one of the employees she was hungry and this girl yelled at her, I didn't like that, I seen a resident ask to go out side, many times , he was told no, although i'm sure they take memory care people out side, but how often? I was trying to talk to my mother one time and the nurse turned her music so loud residents couldn't hear TV and I had a problem talking with my mother sitting just a couple feet from me. These people that is suppose to be watching the residents are busy with their phones and talking to other employees. Maybe that's why my Aunt, who also lives there fell and got a nasty bump on her head and a bad bruise on her arm. I guess of all of this what most concerned me the most is that employee raising her voice at a resident for nothing more than saying she's hungry. That's sad! I'm going for guardianship over my mother and the first thing I'm going to do is to bring mom home! These people at Brentwood seem to have no passion for the elderly.

My experience here has been okay. I find the meals are very bland, not properly cooked, and they make repetitive meals. Plenty of residents feel the same about the meals. If they could use more spices and variety it would be better. The person in charge of the activities does their best at planning it but it is not the kind I enjoy and not many residents are participating. My apartment has a kitchenette with a refrigerator, sink, and cabinets. They should come with microwaves too.

Always short staffed..and they tell my family member that..then..shes afraid to ring bell for help because she doesnt want to bother them. She told us she rang bell for help and took sometimes more than an hour to get help...thank goodness she wasnt on the floor from a fall!! Nurses said that never happens when we talked to them so we rang her bell....low and behold...48 min later they came...TERRIBLE!!! I cleaned and disinfected her bathroom..idk when or how often they clean them but was horrible. I emptied her overflowing garb cans numerous times. They train people off the street to be a MED TECH. Nurses do not pass medication which is very concerning. only 4 staff members to take care of the entire building. Towels and washcloths brown stained and disgusts our family member. All we hear is WERE SHORT STAFFED...the nurse on duty told me WERE SHORT AND IM DOING AIDE WORK AND MINE..wow..thats what we want to hear. I worked many yrs in nursing in a nursing home...I can see what goes on. Do your homework...for what you pay I dont think the care is worth it... Dont let the beautiful building fool you.

I truly felt that Lynn was approaching this of I were buying a car rather than selecting a residence to my father. She never asked what my dad was interested In but told me about activities. When I responded that my dad wouldn't do that she replied 'you never know'. I never saw a room type he was getting but instead other larger rooms. When it came to price my healthy 86 yo father would have $350/ month med added cost and $740/ month personal care add on. I felt like the facility was too fake and not a fit for my dad.

Did not care for facility. Needs renovated. Marcia was wonderful though. not the place for our mom.

It's great on everything, but the food. The food is terrible! It's not prepared right, and it's so bad, that we may have to move. When we came and toured, we ate there three times and it was great. The chef left and they hired a new chef and everyone complains. They need to pay for a better chef. The portions are so small, it's not enough, and she doesn't eat that much to start with. The place is clean and the people are great. The rooms are nice, but there is no room for a kitchen or anything to cook on, even for an emergency. They serve breakfast by eight o' clock and that's too early, then lunch is at 12:30 and dinner is at 5:30 and they are much to close together. Everyone complains about it, and they don't seem to care to fix it.

The first 90 days of "care" as sold were not delivered as promised. Although the administrator promised particular services, the commitment was not conveyed to the care staff. Communication from the corporate office to correct the past errors was surly and transactional. More attention has been given to the wall paper, paint and rugs, rather than improving the food choices. On the positive side, there are many activities. My family member enjoys the variety of choices and the company of the residents and staff.