Priority Life Care

The residents and the staff are friendly and helpful at this facility. The accommodations are adequate. Everything else could use improvement, especially the meals and dining. They seem to VERY short in all staffing areas at this facility. I had planned to stay here 'forever', but have decided to keep looking around at other facilities in this part of the state.

I have cockroaches and I have spoken with many other residents and they have them as well. The community is nice but old - it needs new carpet, roofing, painting, furnishings, etc. The food needs a lot of improvement - the meals are all over the place, most of the time it is served cold. What goes on the menu just does not make sense when you are ready to order. They also could work on the cost of living here.

Tried to talk to Abministration twice never got a return call when I left messages. Tired of listening to my loved one's complaints..'

I felt no warmth from Atria Hearthstone. It was a pretty facility, but from the front desk staff to the person who gave me the tour, I just did not feel any personal interest in my husband and I as anything more than someone to fill a room and bring in some money. It felt cold and sterile.

My Mother currently lives in this community. And the food is a joke!! If you want for your family members to be able to get nutrition do not let them stay here!! I don’t understand why people complain and you still can’t actually hire a cook!! Someone who knows how not to burn things drain grease off food and cook vegetables and meat so they aren’t hard as rock!! If you manage to cut the meat they serve? Chewing it will be an even bigger task! They went on and on about their meals are sooo wonderful!! Not!!!

So far, there has been two medication errors. The staff is fine. The communication from the facility is extremely poor. When issues do arise, there is no sense of communication between the facility and family. For the amount of money, the acitivity levels for memory care is poor. My loved ones housekeeping of the room, and restocking toliet paper is poor. Any issues That you have, there is no sense of teamwork. The administration is very poor. Overall, I would not recommend this place.

There are no nurses on staff and I felt like anyone could walk right in to the community. One of the memory care rooms had a unpleasant smell to it.

It is clean there. But people are just sitting around in wheelchairs, so it's a pretty depressing atmosphere. The staff are good, but there just aren't enough of them so they can't be as attentive. The food was terrible - that was the worst part. My loved one is mentally acute but just needed some physical assistance for a respite stay, which we cut short due to a family emergency. And they would not refund the final week we had paid for but did not utilize. They do have mass there, which he enjoyed. And they also let his outside physical therapists come in, which was good for him. They were also were able to transport him to a doctor appointment, which was helpful.

It's a scam. Everything they said they would do to get you in here. Nothing has happened for my loved one. They are supposed to clean weekly, they don't. The bedding is supposed to be changed weekly, it's not. The food is terrible. My loved one has to cook in his room or eat out because the food is so bad. You better know what questions to ask in the beginning. I am really disappointed in this whole place.

I would say do not go to this community unless you can fit into the mold that they want you to fit into. For sure do not go if you have anytime of service animal. They have activities like themed holiday celebrations, church services and more for the residents to do to stay busy. All the staff that work with the people and serve food are great it is just the office staff that are hard to deal with.

The communication is a big negative 5, they have horrible communication. They do not return any calls which is a huge deal with your trying to reach them in regards to your loved ones care. The relationship at the beginning was great but it was later just filled with empty promises. Nothing but a nightmare and just disappointed.

I would not recommend to go to this community. The problem is that they are short staffed and due to this the communication is poor. I know that currently this is something that everyone is dealing with. If they have activities also I think that they should go out and try to get the residents into it and to participate.

In the agreement, they say there will be weekly housekeeping and that is not accurate at all, they have only been to my moms room once. There have been instances where the residents are waiting for dinner and it is not served until 45 minutes later.

Their dining room stove broke several months and hasn't been replaced, so meals are subpar. My loved one's medications are required on a regular basis, but somehow they can' t make it to the room to administer them on time, so my loved one suffers constantly. My loved one can't remember how to work the cable remote, and somehow no one can make it to the room to turn the cable on. I don't know if they're under-staffed or under-supervised. It is a nice building and facility. But lots of times we call to give them a message or tell them we're coming, and nobody answers the phone, which is annoying.

There's not enough staff. The individuals that are there are good, and they care. But there's just not enough of them. The food is not great. Some of it is just not appropriate for some of the memory care residents, and there's not enough staff to help cut up the food or help them eat. I know that's a universal problem right now during the pandemic. I know they're having a difficult job in hiring, but that is the crux of their issues right now. They do have a variety of activities, things like trivia, bouncing a balloon around, playing little ball games. My loved one doesn't participate with any consistency, but the staff certainly tries to get him involved. I do pay a caregiver out of pocket to be with my loved one five hours a day so that he gets personal care. That's over and above their staffing Their weekend staff is absolutely unsatisfactory. They do not have enough people on the weekends. Again, the staff that's there is good. There's just not enough of them. They just got a new director. I'm really hoping they will make the necessary changes and that things will improve.