Priority Life Care

Everything about Brookdale is excellent. Food needs improvement. No in-house rehab. Only pt in room. Staff is so attentive

When we first considered Celebration Villa, we were very impressed with the cleanliness of the facility, the quality of the food, and the friendliness and caring demeanor of the staff. We were aware, however, that the facility was under new ownership, and had been advised to ask about staffing stability. We were assured that all of that was behind them. However, within a month or two of move-in, the director, head nurse, and marketing director were all replaced. In addition, they mishandled [name removed] intake in that they did not give the new pharmacy her insurance and PACE card information. Rather than calling me, her POA, for this information, the pharmacy filled all her prescriptions and charged us retail costs. It took me months of phone calls to resolve the billing issues. This sort of thing might have been behind the staffing changes. Having said all that, after a few months when things settled down, I was overall satisfied with [name removed] care. I can't say she was happy there, but she was treated well and all the staff I interacted with were very responsive and caring.

It's always clean. Staff is friendly and efficient 9 out of 10 times. I do feel the outside doors need to be locked at 8pm until 8am. I was told they would be and they never are locked. I think there needs to be a front desk person 24/7. The food is delicious and there are plenty of activities planned.

My sister is very pleased with Celebration Villa of Chipp. And that's where she has been staying for almost a year now. My sister is happy there and I'm glad.

Getting my mom in and registered and settled was very easy. The director, [name removed], was terrific to work with. My mom was always clean and well tended to. She seemed to be happy and they had a ton of activities, the ability to sit outside And socialize as mature as little as anyone wanted. I was very happy with the experience overall

They answer the phone but if not return calls. Very friendly and accommodating. Also, they call me with anything that changes with Dad. If he falls down. They let men know. If he goes to the nurses office with any issue, they let me know. We would for sure recommend this community to other families based on the experience so far.

The staff was very friendly and helpful. I would recommend

Very friendly staff, but need to make your expectations very clear if you have a guest that does not advocate for themselves.

The staff at Manresa went out of their way to make moving in easier when we were in a tight spot. They have been welcoming to me and to my mother, and responsive to my questions. Mom is well cared for which is a huge relief.

Everything with 4's have been fine but I feel there's always room for improvement. My mother has not liked the food and has told them to see if they can do better.

The breakfast is a 5 but the other meals would be rated a 4. For the activities they are trying but I think they try to fill the calendar with many listed at activities each day with low attendance. I think less activities but with more to them would have better turnout and be what the older population needs. They are trying though. Communication is good sometimes and not so good others. Their accessible van was out of service and then the shop delayed the repair but they didn't update families, just said it was in the shop. They do update families on specific resident issues and call quickly if medical needs arise. I do go by daily because my dad has a pet but many people do not and other residents seem to be well cared for. Value was a hard question. They raised the price 10% two years in a row which cause some people to move out. Then they had lots of open rooms. They also need to pressure wash the side and fix the gutters.

We are very pleased with the care our mother is receiving at Celebration Villa. The staff are kind and helpful.

We have found the staff to be friendly and helpful. My only concern with Brentwood was that they increased my brother's bill by a substantial amount without any notice. He had not even been there a full year when this happened. They have worked with us to resolve the issue (for now). Other than that, yes, I would recommend it as a potential facility.

We had a rough start adjusting & they seemed to get lost/forgotten by the busy staff. But I stayed an advocate for them to get them the needed attention that they were not always willing to ask for. Most of the staff is very friendly & they work hard. The activities director is amazing. She works to daily interesting activities and special trips/entertainment for them. The kitchen/dining room staff is super friendly & accommodating. Trying to provide a variety of choices even when it's not on the menu. I have not been impressed with the facility director, but she seems to always be "out of the building" and not available to meet with. I did visit many facilities in our area & this was the cleanest with the most attentive staff.

Friendly staff, friendly residents, activities to help them stay engaged.

I visited once in person so far (I live 600 miles away). My mother seems to be taken care of well. She has a few complaints but the staff I’ve spoken to seem friendly and willing to work with me toward her care.

4 stars! Except it is expensive. This is a nice facility with very good staff.

What stood out most is The price is very good. The facility is newer and clean. The only negative thing is that calling them and actually getting someone to answer if almost impossible.

At first we were very upset with them. It took 12 days before my mother got her first shower.. we ask several times during those days and they said of course she has had one. They blamed her saying.... she just doesn't remember. She may be 92 but she is very aware. She does not have Alzheimer's or dementia. We explained that. Finally after serval asks...they check and agree. Then said she needed a shower chair. We ordered it the immediately. We had ask prior but was never advised she needed one. The one she had, did not fit in her the shower. Finally, that was solved Otherwise it has been pretty smooth transition

Staff has been mostly attentive. They definitely try and keep people happy and engaged. The nurses have been great. You have to be let in/out by staff and there can be a wait of 5-10 minutes plus before someone is available. Nights and weekends are definitely worse for that.