Priority Life Care

THis is a very pretty facility and the sales agent assured me my mom would get great care. WELL, the staff that work there are all very friendly and nice. I truly like them, BUT they are so understaffed, don't expect your loved one to get the care that the sales rep tells you. 2 aides and 1 med tech every night for 55 patients. My mom uses her call button to have some one help her to the bathroom, but no one every answers her call. So she calls me and I call the office and they in turn tell someone to help my mom. And if it's after 8 pm, forget it. No one answers the phone until maybe ??? 20 minutes later as I am hanging on the phone for someone to answer. But it's not the staff's fault. They have 55 patients to attend to and there are only 3 of them on duty, if that. So think about that.

called front desk tonight after phone call with my mother dropped and unable to contact her. asked they send someone to check on her. half hour later i called back again. said they'd have her call me. no call. called back again. no one ever asked my name during this but i left it on the first call. on 3rd call said i'd was simply calling the local police to please see what was wrong. 5 min later they called the local family member on file and they verified she was fine. had she been in a stroke it would have been more than 45 min to have her checked on. no one from the staff ever called me back nor asked my identity or contact number when i called.

My parents have been there for a month and have not been happy with the place yet. The apartment was not ready when it was supposed to be and they had an extra few weeks. They had no hot water. It was just almost warm, They get their breakfast late and my mom is diabetic. They have mentioned this a few times. Brentwood new about her diabetes before they even got there. The air conditioner does not work in the living room and if they use the ones in the bedrooms to cool off the living room than the bedrooms get way to cold. The maintenance guy knows about it. He told them it probably needed Freon and he would have someone in Monday to take care of it. That was 2 weeks ago and they are still waiting. They limit the amount the windows can be opened so that does not help. Communication amongst the staff is awful. My parents will tell them they will not be down for a meal the day before and instead of checking that it was written on the menu paper they come up and knock on the door to see if they are coming down for the meal. They had no cable when they moved in. It was not set up for them, They went the whole weekend without TV, so they were bored. Luckily I had some movies they would like and brought them over. They really have not had a good experience here.

I have a parent living at Brentwood. Initially I felt very good about Brentwood and the services, the well-trained staff, the skilled nurses, and the administration. Over the past 4 years I have seen all of this go down hill. After being bought out twice by other companies the older skilled staff is gone and has been replaced by young people. The original nurses have gone, the administrator is always in her office, the one superb employee is now gone and I'm hoping the activities don't become status quo and childish. The list of amenities that are listed are quite embellished. There is no place for outside activity at Brentwood and others that are stated as being there are not. All in all my parent is safe, it is clean, allows pets, and she is fed.

My loved one seems to be gaining weight with the food they are providing her so they defiantly have some nutritious meals at this community. As far as the staff goes I am very pleased with the marketing director and a lady named [Removed], however I am very disappointing with the overall care my loved one has been receiving. They have been providing her basic needs but other than that they do not do much. I have found my aunt in bed before seven which is way to early for her and have many times caught the aids just lounging around on there phones. I hope some improvements will be made in the future as I am very concerned with this facility.

I wasn't very impressed with my tour of this community. First thing I noticed was the smell, there is a bad odor that lingers around the community. The community looked clean for the most part. It was a basic community, not very appealing to our taste. It was not the place for us.

My parents are back home with me now. The community looks great, everything was very nice and clean. The meals were nice, the food is good. The staff was kind and very nice. My issue was with the head nurse, she was not good at medication management. My parents medication was mishandled many times. It is a nice community. I would only recommend it if you don't need much medication management.

Sales staff could have been more informative. They were friendly, young, smiled, but weren't all too informative. Gave me a stack of papers to sign at that was just about it. My Uncle is 84, had to go to rehab, at the same time his wife died of brain cancer. Anyway after he was released from rehab I got him into Tanglewood. They didn't tell us about the 1,500.00 "Community Fee" up front, said it was for cleaning, painting, new carpeting, and administration costs. Well I moved him in and there was no new paint, no new carpeting, and no cable hook up. The general housekeeping appears to be cosmetic. I had to pitch a fit to get his cable hooked up. I talked to a family and it took them three weeks to get cable. They also want a months notice to move out. You don't know what your loved ones body is going to do. Well my uncle fell And broke his hip So back to rehab as they dont provide that service. So we had to give a months notice and had to pay 2,000.00 for an empty room. I'm 57 years old and had to move his furniture out by myself. I left an old chair and got a call from the business agent saying they couldn't release the room till I removed the chair. What did I pay 1,500.00 for? As far as my uncles care I'll give them 8 out of 10. The administration I'll give a 4. Good riddance.

My step father is a resident of Brentwood. He has often told me someone (staff?) enters his apartment when he is not there. It is evident his things have been moved around as if searching for things, lights turned off he knows he has left on. He voiced his concern, was not taken seriously, and the uninvited entering continues. I feel this is a personal safety problem and he should be able to leave his apartment without worrying who and why (someone) has been in his apartment. It is also an invasion of privacy. Another problem that has come up is at times no one comes to assist him to meals. When he mentioned this, one excuse was they heard him talking on the the phone and didn't want to bother him. He takes insulin daily for diabetes and it is dangerous for him to miss meals. I do not live in Niles and am not able to bring his concerns to your administration. Please look into these issues so there is resolution. He very much enjoys the food served and activities that are scheduled.

It didn't seem like they were ready for us when we moved in. The room was kept pretty clean, and a couple of times the room was rather a mess. The nurse Linda, I was not too happy with her. There were medical procedures that were conducted without my permission, or even notification. Michelle was most helpful and cooperative, Celeste was outstanding, I can't compliment her enough. A few others did well, if you are somewhat healthy, you are probably fine. They have great activities, the activities director is wonderful. Calvin is an outstanding young man, what a great C.N.A. Todd is a terrific director of food services, the food was delicious. The maintenance was good. Stephanie was always concerned about me. Brenda did a fine job. The receptionist was wonderful. The rooms were nice, I liked the accommodation and size. The doctor they have on staff there is outstanding, very proactive. It's a beautiful facility.

The people staying there are horrible, not all but a lot of them. My rooms were nice.

Well, if placing a loved one here anytime after September make sure to ask how much the cost will increase in the next year. We were blindsided when a month after mom was here to find out they were increasing every cost by 10% in the new year. Care we were told could be met is not. Major staffing changes continue to occur but we are not formed of them. We just find out. Bottom line if I had to review this place I would not recommend it for someone that really needs assistance on a daily basis. We are in the process of looking at other places

Management has no experience dealing with the elderly. Activities director either ie simple and not challenging. Most residents don't receive weekly housekeeping. Most Servers don't see to residents needs ie, Go in bathroom and come out wearing same gloves, picking up thing off floor while serving. Rude to residents, Food is getting better but nothing is hot. Are they trained in restaurant etiquette?

We moved her after a month. The administrative staff was rude to me and to my mom's nurse when they were gathering the information about her medication. There were limited activities for people, and the food was not acceptable. The trash was collected on a weekly basis. The staff who had daily contact with my mom were very friendly and helpful.

Dresher Estates has a very nice facility and a terrific activities staff that provides a full schedule of things to do every day. [name removed] and [name removed] are great and interact compassionately with residents. There are aides who provide compassion and care to the residents, and the dining room workers often take the time to help residents with their food orders, as they get to know them. Some even help cut their food for them. There is a wonderful psychologist, [name removed], who is in the facility for a full day every Wednesday. (There also are doctors in the facility who come in once a week, but very limited time periods.) They also provide pet care services – I don’t know if other assisted living facilities in the area permit residents to have pets if they can’t care for the pets themselves. Those are the plusses. On the downside, there has been an excessive amount of cost-cutting and staff turnover in the last six months. The previous Executive Director left. The head of accounting left. The main receptionist/concierge, who knew all of the residents, left. The facilities director left. They are on their third management company in a year. Two heads of nursing have left, and no one has come in yet to take that role. Many nurses and aides have left. The wonderful hairdresser, who had been there for around 20 years, was let go, and they contracted instead with a corporate salon, whose hairdresser left within a few weeks. Now they have contracted with yet another corporate salon. Tablecloths and flowers have disappeared from the dining room, and it took over a month to replace a dishwasher, making it feel much more like a hospital, with residents eating off of paper plates and using plastic utensils. Snacks in the community coffee room are gone, and more services for the residents now have added costs. And here is my most serious concern: They have moved to a more corporate model of having only one aide on duty (down from three aides) for an entire floor. This may work if residents are totally self-sufficient, but for those who are wheelchair-bound and need help with dressing, showering, using the facilities, and getting in and out of bed, it is a huge problem. I have seen residents waiting more than 40 minutes after pressing their Call button for help, which is unacceptable, particularly when they need to use the bathroom or get to an activity. It is painful to watch a parent be demoralized in that way. It’s also painful to watch good aides being overworked to that extent. Likewise, the number of nurses has been reduced, and the company has replaced most of the nurses with med techs. The management has not given any indication that they are concerned enough to move back to more staffing, which seems to indicate that they value profits over people. My parent is safe, but not always treated with the dignity one would expect from any facility for seniors, and particularly from a private one. That was not the case when my parent first arrived.

The money pit.... they keep taking money and the place is turning into a PIT! 2 stars is for food only... the chef is great. Don't believe anything the management staff tells you... they will stab you in the back. The staff acts like they care, but they are all corporate drones out for only the dollar. Promised amenities included in my lease after 1 year are still not available. The washer and dryers anywherbut the first floor.. where prospective tenants are toured, are old, malfunctoning and after being asked to be serviced 3 different times, nothing has changed. When asked about the gym, I was told to buy one of these steppers off of the tv. The pool steps are so steep that it is impossible for most people to get in. The management looked at me like I was crazy when I said all the leaves and plant debris need to be skimmed from the pool. Based on the number of times the pool hasbeen professionally cleaned and service, I wouldn't trust the cleanliness of it.

Food is good and it’s clean. They are understaffed and have been for months. If your loved one needs assistance going to the bathroom they should be prepared to wait upwards of 45 minutes on average. There are no outings as promised - weekly lunches/shopping. Supposedly not enough staff to do that. It’s been 1/2 a year and not once has it happened but my loved one’s rate got raised $[removed] a month. they can’t meet the services that they promise - outings, someone to take you to the bathroom and the way they thank you for hanging in there is raising your rent by $[removed]! I would not choose this facility if I had a chance to do it again. I would also not use A place for Mom because they should be more schooled in the places that they are showing you and placing you. When you place people with no feedback in a facility like this it makes you look really bad.

In my experience, there seems to be some miscommunication with the health staff and in house doctors. I would recommend not using the in-house doctor in my mom's experience. They also don't offer shuttle services on Fridays unless that has changed. The front desk is second to none, and the nursing staff does the best they can do to help with the residents and medications. The dinning hall experience doesn't seem like the best standard for the residents for fellowship

My husband was actually penalized for having a UTI that put him the hospital. His behavior was combative with this UTI & they decided that he was not allowed to return to Cortland. I have yet to get a refund for the remaining time that he did not reside there. I would not recommend Cortland to any of our friends that are looking for a place for a loved one.

The facility changed the rules. For the past year they have emptied my loved ones Catheter when needed. Most of the time they were self sufficient. The corporate nurse even suggested that the catheter be removed. Unbelievable! When Brentwood decided they could no longer assist I had to make multiple trips each day to check on my loved one, needless to say I had to look for another facility. I would not recommend this facility.