Priority Life Care

Everyone really is very nice, supportive and helpful The facility is lovely and I like how the rooms are laid out I do not like the forced air heating system, which probably is very common They have a lovely fish tank in the common living room area, which I wish was a little wider and had a higher ceiling… when entertainment comes it's a little tight

We received a great deal of helpful information. Our questions were answered in a direct, clear manner. The visit was thorough and unhurried. We liked that we saw the various areas and unit configurations. We saw only a snall number of residents during our visit and were a bit surprised at that.

I would rate them, overall, a 4. Two things need a little improvement. Dads room wasn't always cleaned, according to the schedule. Meds weren't always given at regular times. They did improve some after we brought that issue up a couple of times. The staff were caring, and friendly and always took time to have conversations if needed. There were always activities for the residents. Cherish, the activity director, is in the perfect position. She made sure residents knew if the activities and encouraged them to attend.

Friendly, smiling faces and a younger aged residents

Cleaning staff is really amazing, but I feel you guys need to hire more cleaning staff ( they don't have enough time to do all Chores), rooms are usually not very clean. I will recommend the place!

It is a smaller size home and that's what our mom wanted. It's convenient for all of us to visit because it's only about 15 minutes away.

I believe the staff turnover rate is relatively low. They were very accommodating with my dad who was having some trouble adjusting.

The apartments are nice and its a smaller community, so I feel that they will get to know him personally. SO far we have just toured but we will be moving him in in Feb. I like that he can progress to a memory are program there.

I was there at lunch time. I wasn't offered a lunch... I would have paid for it!!! I was hungry! When I approached the front door... there was a guy smoking there. They should have the smokers use a side door!

The staff were great. My only concern was that there weren't enough of them. As my husband's condition worsened and he needed assistance with all daily activities the ratio of staff to resident concerned me. New management does appear aware of the problem and addressing it. The security system in and out of the memory care unit is an annoyance and requires pulling caregivers away from their duties to open the door with visitors often waiting 5 to 10 mins. The meals, in general, were very good. I would recommend more finger food availability for residents whose ability to use utensils is limited (i.e. forget soup, spaghetti, etc). My final suggestion would be that the facility enlist the services of a lawn service to keep the landscaping pruned and weeded. This has nothing to do with quality of care but it does impact the mood of residents. Overall, our experience at Cortland has been very positive. I have shared my thoughts as constructive criticism.

[removed name], the head nurse, is knowledgeable, kind, and very committed to managing a caring nursing staff. I would recommend them to others who are searching for a place for their loved one.

Celebration of Mansrea feedback: friendly marketing person, [name removed]. She was excellent and responsive. Easy to work with. She was very kind to my mother.

Staff are very nice and caring. Mom's bathroom is not always clean when I visit. No trash can in bathroom nor toilet paper. Room is kind of small as I seen others that are a bit larger.

What we like the most about the community is that there is a doctor in the building once a week and pharmacy is handled through the home as well. They are cleaning and doing laundry and his room has a private bathroom.

We had a thorough and informative tour, and we were impressed with the staff and general atmosphere in Celebration Villa. The apartments are large and very clean, and there are lots of in-house amenities available. We were also impressed with the activities schedule and entertainment options.

What we think they could improve on would be the food!!!!!--somewhat better but still a long way to go.

My brother is doing very well at poets walk, have had a good experience, they have groomed him well, where he was neglected at [removed facility]. Facility is very nice, just was remodeled, The staff that I have meet are wonderful. Very qualified for memory care.

They are very helpful and so far have delivered everything they promised.

The staff are amazing! Very caring, attentive and respectful. The food is very good. Chef [name removed] makes sure that he has meetings with the residents to get their feedback on what meals they liked and disliked and what they would like to see on the menu. The management staff is exceptional. Very kind and are willing to go the extra mile to help in any situation. My mother is in a shared room with another lady. The management staff were very careful to try and match my mom with a roommate she might have a lot in common with and have a similar personality. The shared room mom is in has a bathroom between the two ladies sleeping/living areas which gives them both a little more privacy than if they were sharing one large room.

The front liners like the nurses and CNAs are doing their job just fine. Doesn't need to be perfect but they did their best considering them being understaffed at times Medication: I was not able to ask why the night or bedtime pills were still there when I checked my husband's pills when I took him home Of course my husband was in a double bed room. With only one bathroom for 2 residents. Some of his stuffed were still there and some were gone. I understand. . . Not all the aides assigned for my husband can remember what belongs who and which goes where . . One of the male aides ( I did not meet him) took the effort to bring my husband diet Pepsi when he's out of that favorite drink. Whether or not he got it from the kitchen or from his own pocket, I still would want to meet him to say Thank You The management: I accidentally issued a wrong check which is my employment account. ( Both accounts were new as I have my bank account changed). The management staff whoever she was, was so mean talking to me over the phone. I explained to her that I was out of the country and told her that [name removed] can't send her another check because I did not bring any check with me . Aside from my apology I promised that I will make it good with the corresponding penalty and/ or interest when I come back. But that woman kept calling me in the middle of the night. . . She was so disrespectful in talking to me. She thought that I played smart on them about money. Whoever she is Talked to me like I can't afford to pay. So unethical But there was lady staff who took her time connecting to my husband's doctor to make things possible for my husband's stay at the new Haven Court in Linwood The food should have been nutritious and healthy. In a matter of. 30 days stay of my husband he Noticeably lost weight