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Priority Life Care

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At Priority Life Care communities, residents receive supportive services in a setting where dignity, respect, and compassion are at the center of every patient to caretaker interaction. To help residents live “The PLC Life,” communities offer special programming to enrich the mind, body, and soul, as well as dining programs where every day is a culinary experience. With 53 communities currently offered, this family-owned senior care group is ready to help community members live fulfilling lives in independent living, assisted living, and memory care communities. Priority Life Care has earned an average rating of 4.1 of 1,962 reviews.

8.0

Review Score

1,962 reviews
53 communities
Starting from $X,XXX/mo
1 community video

Priority Life Care community listings

Showing 53 communities
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University Pines by Sky Active Living

8991 University Parkway, Pensacola, FL 32514

Starting at$X,XXX+ monthly
Photo of University Pines by Sky Active Living
9
9 Photos available
4
4 Floor plans available
9.5
Review Score
92 reviews

I have challenges with their accounts and billing so it took them a few months to get resolved but other than that I had an overall positive experience.

Provides: Independent Living

University Pines provides a fulfilling, independent lifestyle in a welcoming environment. Located on beautiful grounds in a quiet corner of Pensacola, we enjoy an average temperature of 61 degrees, and so will you. Residents also appreciate the convenience of being just minutes from shopping,...

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Celebration Villa of Exeter

9 Colin Ct, Reading, PA 19606

Starting at$X,XXX+ monthly
11
11 Photos available
9.4
Review Score
35 reviews

Let me start by saying, you will never find any perfect place. No one will take care of your loved one the way you do. But, overall the staff seems pleasant and the care is adequate. The overall appearance...

Provides: Assisted Living, Memory Care

Welcome to Celebration Villa of Exeter, located in Reading, Pennsylvania, offering an exceptional personal care community that provides senior living options for seniors.Celebration Villa has been caring for residents for 23 years and is now serving 2nd generation residents by 3 of our associates...

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Oak Park Village at Slidell

2200 Gause Blvd E, Slidell, LA 70461

Starting at$X,XXX+ monthly
10
10 Photos available
1
1 Floor plans available
9.3
Review Score
30 reviews

Staff were professional, friendly, caring. They were available, ready to help and willing to listen. They are operating a great facility over there.

Provides: Assisted Living, Memory Care

Small private-pay community in Slidell, LA (30 miles outside of New Orleans) offering 26 assisted living apartments and 24 memory care apartments. Two floor plans are available -- a studio apartment (385 square feet) and a one-bedroom apartment (420 square feet). Community has never flooded!...

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Brentwood at Elkhart Independent Living

3600 E Bristol St, Elkhart, IN 46514

Starting at$X,XXX+ monthly
10
10 Photos available
9.2
Review Score
19 reviews

I would tell them they have a great community there. She enjoyed every minute she had there. Along with field trips and activities. I just wished we could have moved her in sooner.

Provides: Independent Living

Brentwood at Elkhart is an independent senior living community in Elkhart, Indiana. Elkhart is a historic and charming town with a small town atmosphere near three major cities. Conveniently located just a short drive from Chicago, Indianapolis and South Bend, Elkhart offers peaceful and tranquil...

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Cherry Laurel by Sky Active Living

1009 Concord Road, Tallahassee, FL 32308

Starting at$X,XXX+ monthly
7
7 Photos available
4
4 Floor plans available
9.2
Review Score
56 reviews

It has been a very wonderful experience for me, living here at Cherry Laurel. It is with profound regret that I shall be leaving here on [date removed], to my home in Ontario, Canada. I wish blessings for...

Provides: Independent Living

Cherry Laurel provides a fulfilling, independent lifestyle in a welcoming environment. Located in a picturesque corner of Tallahassee, you'll be charmed by our caring staff and beautiful facilities. As much as our residents love our quiet community, they also appreciate the convenience of being...

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Celebration Villa of Dillsburg

153 Logan Rd, Dillsburg, PA 17019

Starting at$X,XXX+ monthly
12
12 Photos available
9.2
Review Score
31 reviews

They were extremely helpful & caring staff. [name removed] in the administrative office was very helpful, friendly & professional. One gentleman (I forget his name, but on the marketing end) visited Mom on...

Provides: Assisted Living

Providing Assisted Living to the Dillsburg area, come see us!

Celebration Villa of Chippewa

104 Pappan Business Dr, Beaver Falls, PA 15010

Starting at$X,XXX+ monthly
12
12 Photos available
9.1
Review Score
53 reviews

The staff at Celebration are very friendly and caring. They take excellent care of my father-in-law and are tolerant and patient with him when he becomes stubborn and demanding. During holidays and weekends...

Provides: Assisted Living, Memory Care

We are accepting new residents and are doing whatever possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and always.We are now offering Virtual Tours of our communities via Skype, Zoom and Google Duo. If you’re...

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Venetian Gardens by Sky Active Living

1450 Venice East Boulevard, Venice, FL 34292

Starting at$X,XXX+ monthly
12
12 Photos available
30
30 Floor plans available
9.1
Review Score
126 reviews

Best thing is the other residents---they are friendly, bright, and engaged in life, unlike the last two residences I was in. Worst thing is lack of healthy food choices. Food is good but doesn't work if you...

Provides: Independent Living

The Venetian Gardens provides a fulfilling, independent lifestyle in a welcoming environment. Built on beautifully landscaped grounds in the heart of Venice, you'll love the elegant grace of our facilities and the charm of our new community. Our Venetian residents enjoy the convenience of being...

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Celebration Villa of Summit Hills

2625 Legends Way, Crestview Hills, KY 41017

Starting at$X,XXX+ monthly
8
8 Photos available
5
5 Floor plans available
9.1
Review Score
44 reviews

Celebration Villa of Summit Hills has a caring and helpful staff. They are very friendly too. The room sizes and amenities offered are good.

Provides: Assisted Living, Memory Care, Independent Living

Atria Summit Hills is a warm, welcoming community with all the comforts of home. Our goal is an environment where older people thrive and where adult children feel secure their parents are protected and fulfilled. Relax on a shaded patio, in the study or library, or socialize in our large...

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Celebration Villa of Hearthstone

3415 Southwest 6th Avenue, Topeka, KS 66606

Starting at$X,XXX+ monthly
13
13 Photos available
11
11 Floor plans available
9.1
Review Score
48 reviews

5 for all! Very helpful and friendly staff. They remember details about every residents there plus their families. It makes it feel more homely.

Provides: Assisted Living, Memory Care, Independent Living

Atria Hearthstone East in Topeka is a senior community with a warm, family-style atmosphere. The beautiful, three-acre campus—shared with Atria Hearthstone West—offers lovely area for walks and for relaxing with friends. Atria Hearthstone East is conveniently located to nearby shopping malls,...

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Celebration Villa of Martinsburg

200 Gloucester Dr, Martinsburg, WV 25401

Starting at$X,XXX+ monthly
8
8 Photos available
9.0
Review Score
30 reviews

The staff is very friendly, and understanding with people with dementia. A lot of activities during the day to keep them busy a lot of little parties and celebrations overall very nice place to have your...

Provides: Assisted Living

We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and always.We are now offering Virtual Tours of our communities via Skype, Zoom and Google Duo. If you’re...

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Independence Court of Hyattsville

5821 Queens Chapel Road, Hyattsville, MD 20782

Starting at$X,XXX+ monthly
24
24 Photos available
3
3 Floor plans available
8.9
Review Score
38 reviews

I really liked the cleanliness, friendliness, and the quality of care that my mom received while she was there. An improvement would be to provide beds with rails or some sort of cushions to help prevent...

Provides: Assisted Living, Memory Care

Independence Court of Hyattsville is an elegant assisted living home that is available to residents who are looking for a peaceful place to live. This community offers its residents access to the historic city of Hyattsville, MD. Guests of the residents of this community will find that they have...

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Celebration Villa of Highland Crossing

400 Farrell Drive, Fort Wright, KY 41011

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
8.9
Review Score
63 reviews

We had a positive experience with the facility. The problem was my sister did not want to work with her doctors and passed away. We were very thankful for the after hours resident ambassador who checked her...

Provides: Assisted Living, Independent Living

Celebration Villa is a senior living community with Independent Living and Assisted Living. We are located on 12 park-like acres, just minutes from downtown Cincinnati. Residents can expect a vibrant and social atmosphere where you can live amongst your peers. We believe life should be celebrated...

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Celebration Villa of South Hills

5300 Clairton Boulevard, Pittsburgh, PA 15236

Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
8.8
Review Score
46 reviews

I would rate it 5 across the board. My dad was happy there and my family and I were pleased with the care he received. Yes, we would recommend this community to other families. And my thanks to the service...

Provides: Assisted Living

Nestled within the South Hills suburb of Baldwin Borough, Celebration Villa of South Hills is a vibrant community designed to help older people enjoy the benefits of an active lifestyle – and experience greater well-being.This inviting residence offers a selection of studio and one-bedroom...

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Poet's Walk San Antonio

5438 Presidio Pkwy, San Antonio, TX 78249

Starting at$X,XXX+ monthly
14
14 Photos available
4
4 Floor plans available
8.8
Review Score
40 reviews

Newer on-site leaders are very engaged and are working to make operations even better. Caregivers are kind and always helpful. Room sizes are large and house what the residents need. They work to keep...

Provides: Memory Care

Poet’s Walk was purpose-built for residents with memory impairments. The entire community is secure and shaped in a rectangle figure 8. This design gives residents the freedom to explore. Our community also has 2 inner courtyards and one outer courtyard. Residents enjoy this freedom of going...

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Celebration Villa of Allison Park

2224 Walters Rd, Allison Park, PA 15101

Starting at$X,XXX+ monthly
14
14 Photos available
8.8
Review Score
47 reviews

My husband's brother stayed there for 4 months and then returned home. The staff was friendly and capable. He did not have a phone or a tv in his room. He did have a single room with own bathroom. This was...

Provides: Assisted Living

We are now offering Virtual Tours of our communities via Skype, Zoom and Google Duo. If you’re interested in learning more or want to get your Virtual Tour set up let us know. We look forward to you experiencing Celebration Villa of Allison Park without having to leave your home!Celebration Villa...

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Poet's Walk Leesburg

102 Desmond Plaza SE, Leesburg, VA 20175

Starting at$X,XXX+ monthly
14
14 Photos available
8.8
Review Score
27 reviews

The staff was very friendly and engaging. Every time we visited Mom she was either in an activity or a meal. If she was in her room, she was always checked on and encouraged to participate in activities. The...

Provides: Memory Care

Poet’s Walk Leesburg, A Spring Hills Memory Care Community in Leesburg, VA is located in Loudoun County. Residents of Poet’s Walk, A Spring Hills Memory Care Community enjoy private suites with private showers. Our Fresh Approach to Memory Care together with our outstanding senior housing, allows...

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Independence Court of Quakertown

1660 Park Ave, Quakertown, PA 18951

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
8.7
Review Score
58 reviews

One of the things it is close to my Dr. offices and St Luke's for my treatments. Both of our primary doctors come here. There is good nursing staff also. We have a large room for 2 wood floor and...

Provides: Assisted Living

Celebration Villa of Nittany Valley

150 Farmstead Ln, State College, PA 16803

Starting at$X,XXX+ monthly
11
11 Photos available
8.7
Review Score
15 reviews

We had a rough start adjusting & they seemed to get lost/forgotten by the busy staff. But I stayed an advocate for them to get them the needed attention that they were not always willing to ask for. Most of...

Provides: Assisted Living, Memory Care

Lease by October 29 and get $1,000 off your rent for the first three months. THAT’S A SAVINGS OF $3,000!*We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and...

... Read more

Regency Residence by Sky Active Living

6711 Embassy Boulevard, Port Richey, FL 34668

Starting at$X,XXX+ monthly
13
13 Photos available
5
5 Floor plans available
8.7
Review Score
70 reviews

Facility is going through updates right now, new furniture, flooring all very nice, looking modern. Staff is wonderful, they all get along well and are very helpful to each other. It was the admin staff and...

Provides: Independent Living

Regency Residence provides a fulfilling, independent lifestyle in a welcoming environment. Just one mile east of the Gulf of Mexico, you'll love everything that Regency Residence has to offer. We're close to shopping, dining opportunities, entertainment and three major hospitals within a...

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Brentwood at Niles

1147 S Third St, Niles, MI 49120

Starting at$X,XXX+ monthly
15
15 Photos available
8.6
Review Score
34 reviews

They try to keep his room clean. The staff is pretty helpful in calling when I need to be aware of anything big or small. They are friendly when I visit. He seems to be happy with them. As far as activities...

Provides: Assisted Living, Memory Care

Brentwood at Niles is an assisted living and memory care community located in Niles, Michigan. Niles is a historic town, with roots dating back to the early 1800s. Boasting small town Midwestern charm, Niles is warm and welcoming while also being progressive and modern. Our city offers residents...

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Glasswater Creek of Whitestown

5829 New Hope Blvd, Whitestown, IN 46075

Starting at$X,XXX+ monthly
1
1 Photos available
3
3 Floor plans available
8.5
Review Score
3 reviews

Excellent leadership. Clean and modern design. The food is delicious. Many residents that have been there awhile like it and are happy. The level and quality of activities is resident-centered and second to...

Provides: Assisted Living, Independent Living

Welcome to Our New Affordable Housing Community!At Glasswater Creek Whitestown-We provide medical and supportive care, but also the respect, dignity, and compassion each resident deserves.-Our staff has over 100 years combined experience in Senior Care.-Call us today for availability and...

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Celebration Villa of Shippensburg

129 Walnut Bottom Rd, Shippensburg, PA 17257

Starting at$X,XXX+ monthly
13
13 Photos available
8.5
Review Score
51 reviews

My husband and I placed my mother in law in celebration villa. They walked us through the process and answered any questions we had. Very clean facility with lots of activities. Staff is very helpful and I...

Provides: Assisted Living

Celebration Villa of Shippensburg may have a new name- but we still offer the same exceptional care for your loved one!We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our...

... Read more

Poet's Walk Warrenton

33 Woodlands Way, Warrenton, VA 20186

Starting at$X,XXX+ monthly
11
11 Photos available
4
4 Floor plans available
8.4
Review Score
21 reviews

What we like the most about the community is that the staff members know each resident's name including their requests when nonverbal. I've been very impressed. Their medical staff is great

Provides: Memory Care

Poet’s Walk Warrenton, A Spring Hills Memory Care Community in Warrenton, VAis located in Fauquier County. Residents of Poet’s Walk, A Spring Hills Memory Care Community enjoy private suites with private showers. Our Spring Cottage Memory Care Environment includes supervised excursions to nearby...

... Read more

Celebration Villa of Manresa

85 Manresa Road, Annapolis, MD 21409

Starting at$X,XXX+ monthly
9
9 Photos available
2
2 Floor plans available
8.4
Review Score
42 reviews

Staff members are very friendly and more importantly very patient with the elderly I noticed on several accounts know the patience with residents inability to communicate effectively and ensure when walking...

Provides: Assisted Living

Celebration Villa of Manresa is an assisted living community in Annapolis, Maryland. At Celebration Villa, our focus is to support our residents’ independence and overall wellness. We treat all residents as respected members of our family. We understand the importance of our residents having a...

... Read more
Viewing 1-25 out of 53 communities

Community videos

View the Priority Life Care lifestyle. From private and common living areas to activities and dining options, these virtual tours will show you how Priority Life Care welcomes its residents home.

TerraBella Rock Hill

Take a virtual tour of Carolina Gardens at Rock Hill in Rock Hill, SC
Take a virtual tour of Carolina Gardens at Rock Hill, a maintenance-free pet friendly Assisted Living and Memory Care community located in Rock Hill, SC. To schedule a live tour, contact a local senior living advisor.

1 min December 23, 2022

Reviews
for Priority Life Care

8.0
Review Score
1,881 reviews

Review Score

1,881 reviews
8.0

Out of 10


5 star

53%

4 star

29%

3 star

9%

2 star

5%

1 star

6%

A Place for Mom has scored Priority Life Care with 8 out of 10 using our proprietary review score based on 390 reviews in the last 2 years. Over all time, Priority Life Care has 1,881 reviews with an average "overall experience" of 4.1 out of 5.

Overall Experience
993
531
164
82
111
Date Submitted
118
209
390
Reviewer
319
1,139
375
25
Care Received
769
703
408
1601-1620 of 1881 reviews
Sort by

3.0
anonymous - Family/Friend
Assisted Living
November 3, 2021
Verified Review
Our Experience at Celebration Villa of York

The main problem is waiting for assistance. They are grossly understaffed. When you need assistance, sometimes it's an hour to wait rather than the seven minutes they tell you it's going to take. My loved ones say the food is very poor quality, and they are not happy with it. But both the staff and the residents are all very friendly And the facility seems very clean. Their room is clean, and the whole facility looks really good.

Cleanliness

5

Friendliness

5

Meals & Dining

2

Care Services

1

Activities

4

Staff

2

Value for Cost

4


3.0
Lynette D - Toured community
Assisted Living
August 23, 2021
Verified Review
Our tour experience

Our in person tour experience was still during the covid pandemic so we did have some restrictions. We were not able to see any of the model rooms. Even though the value for cost was cheaper, they offered less amenities. Also Elmcroft is more in town so it was very congestive feeling to our loved one.


3.0
anonymous - Family/Friend
Assisted Living
August 5, 2021
Verified Review
Excellent start, fair to maintain

We chose Elmcroft of Bridgeville at the time because of the price as well as the friendliness of the staff at the time. Once our loved one moved in, their demeanor completely changed. He did say that he does not like the food and it is bland. They clean up really well and the rooms themselves are larger in size than others that we did see elsewhere.

Cleanliness

5

Friendliness

3

Meals & Dining

3

Care Services

4

Activities

5

Staff

2

Value for Cost

4


3.0
anonymous - Family/Friend
Assisted Living
July 29, 2021
Verified Review
A Temporary Solution

A lot of aspects have been very frustrating. You really need someone who goes in there to see your person on a regular basis and advocate for them. The things I have to call about are ridiculous. I know they're understaffed with the pandemic situation right now. But for as much as I'm paying, I don't fee like I'm getting what I pay for. We've had some issues with timeliness of medication distribution on medications where it's crucial that they're taken at the same time of day. That's been one of my biggest pet peeves. My loved one also didn't have a shower for the first three weeks that she was there because they didn't get her on the schedule properly. And they marked her down as refusing the shower instead of them missing it (so they can get away with waiting until the next scheduled day). Some of the staff have been like that, but one in particular has gone out of her way to make sure my loved one receives the care that she needs. The facility itself is kept pretty clean. They come in multiple times a day to empty the trash, and they do vacuuming and light cleaning about once a week. Overall the people she's met there have been pretty friendly. But I've just had so many frustrations overall.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

2

Activities

No data collected

Staff

2

Value for Cost

2


3.0
Don C - Family/Friend
Independent Living
June 29, 2021
Mom's One Year Anniversary

We have very mixed feelings about Marion Woods, the facility is wonderful, staff are very friendly helpful wonderful folks. For Mom it is like home, she enjoys her many friends and feels like it is her home. However, there is one major failure; transportation! They advertise they furnish transportation for doctor appointments, shopping, and local tours. However, during the one year Mom has been living here they have had a bus driver for maybe three months or less. Mom gave up her car and driving to live here and it has been a significant problem to get her to appointments and shopping over the past year and the situation has not improved. If transportation is part of your decision to live at Marion Woods, this is NOT the place for you as they provide very limited transpiration. Likewise their activities are limited, Mom often feels trapped and that she doesn't get out to see things, shop, appointments or group activities. Sad to be a prisoner in your new home.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

2

Staff

5

Value for Cost

3


3.0
anonymous - Toured community
Independent Living
June 23, 2021
Verified Review
My review of Regency Residence

Our family was able to do an in person tour and it was okay, they still had some restrictions at the time so we did not get to see everything they had to offer.


3.0
Anonymous - Toured community
Independent Living
June 17, 2021

Nice conversation with [name removed]. Nice concept of independent living. First impression rugs needed replacing and maybe rooms could use fresh coat of paint. [name removed]said they are working on replacing rugs. Nice but kinda worn. Spoke with resident seemed happy. Social activity although I did not see much.Not crazy about the doors being locked at 7:30 with residents having special key to get in after 7:30 and if help needed had a call system you wore to press for help. Granted this independent living and they would not have any more than a call system at home. For me I just feel better if there is staff available at night. For the money the previous place I discussed would be a much better fit I believe for my dad.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
anonymous - Family/Friend
Assisted Living
April 15, 2021
Verified Review
There are better choices in the Berks County area

It started okay, but did not end well. They changed owners, so we came in with one expectation, and the new management just was not on the same page. My loved one had declined a little bit but not incredibly so, and they were just not prepared to care for her. At first they raised our rate considerably, and then they said she can't stay here any longer. I don't think they made a lot of effort to make it work. The nursing staff was okay. The problem was with the management. When you're paying that much a month, you expect to receive so much more care. When I picked up my loved one's things, some of her furniture and clothes were missing/incomplete. She had an expensive La-Z-Boy chair that went missing. They did make that one right though - they found the chair in someone else's room and replaced the power cord that was missing. Though they did find the chair, that doesn't make up for the fact that somebody else had been using her chair that whole time. While she lived there, my loved one would complain that the heat was awful in her room. It was always cold in the wintertime, especially in the bathroom and shared space between the two bedrooms. It felt like a 20degree drop in temperature, and my loved one's roommate had complained to Elmcroft about it as well, to no avail. I mentioned it, to Elmcroft and they didn't seem to care. They never did do anything about it. The food was not good. It was pretty much cafeteria food, and reminded me of junior high. It didn't appear that they were trying to offer many activities, and I could see that she wasn't really engaged or looking vibrant unless we were there visiting. I was just so disappointed in how the new management handled things. I will say the regular people who worked there were very nice. They were fair and willing to look into any issues for me. There weren't any bad caregivers there. I think they just had a different viewpoint than the new managers. In total, I have visited about eight other places, and some were worse, but there are definitely ones that are better.

Cleanliness

4

Friendliness

2

Meals & Dining

2.5

Care Services

2

Activities

2

Staff

2

Value for Cost

2.5


3.0
anonymous - Family/Friend
Assisted Living
April 6, 2021
Verified Review
be careful price is not everything

The community has a high turnover in staff, tending to the medical needs of the residence is lacking. Communication is average but they do not return calls quickly. If your loved one is completely independent this facility may work for you if not I would look elsewhere

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

2

Activities

4

Staff

3

Value for Cost

3


3.0
James - Resident/client
Independent Living
February 12, 2021
Verified Review
My Review of Desoto Beach Club

The kitchen doesn't know how to accommodate the hours that are posted and residents expect. The staff are very friendly. However, there isn't enough staff.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

4

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
January 5, 2021
Verified Review
my experence

Many of the staff members are extremely caring. The level of care that was promised at the beginning was not always delivered. I think this would be a great place for residence that truly only need assisted living but not for residence with a higher need of care.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

2

Activities

4

Staff

5

Value for Cost

3


3.0
Anonymous - Resident/client
Independent Living
November 8, 2020
Verified Review
Review of The Venetian Gardens

Realizing we have been here for around one year and one half of that time has been during the virus, we find it very difficult to make a real review. We can say that all of the management team has been very helpful and have made our stay very comfortable.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
Judy North - Resident/client
Independent Living
November 8, 2020
Verified Review
Review of Regency Residence

Need more storage. Meals are fair during the week but not on the weekends. Tired of lukewarm too cold meals. Also, too much carbohydrates. Not good for weight and diabetes. During quarantine we are treated like little kids. We should be able to take pets outside ourselves. it's too expensive for what you get. They made [company name removed] volunteers for income tax sit outside in 90° temperatures. Very embarrassing.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
Mildred Suva - Resident/client
Independent Living
November 8, 2020
Verified Review
Review of Regency Residence

At 90, I decided it was the right time to be taken good care of. They have food and housekeeping at Regency Residence.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Independent Living
November 5, 2020
Verified Review
Not all it's cracked up to be

We chose this facility because we liked the location and after the tour we thought it would be a great fit for her. The room sizes here are decent. I would want other to know that they give a nice tour and sell you something different than what you will receive such as the pool was broken, the bus, the food, etc. I would not recommend Las Palmas.

Cleanliness

4

Friendliness

5

Care Services

3

Activities

2

Value for Cost

4


3.0
John Glenn - Resident/client
Independent Living
September 10, 2020
Verified Review
Review of Las Palmas

Servers generally do their job well. Chef needs to learn to do better. Much food is over-cooked and hard to recognize from names on the menu.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
Brenda Sharber - Family/Friend
Memory Care
September 5, 2020
Corporate office is WORTHLESS!

My mother resided at Poets Walk, San Antonio, for approximately 10 months before passing. There is a high amount of employee/nurse/caregiver turnover but I expected this within this industry. Only had a couple of what I considered "serious" issues which were somewhat resolved. However, my most serious issue now is that my mother passed away at the first of the month after her monthly rental charge had gone thru. They told me that they owed us a refund. Now the REAL ISSUE......corporate has to issue the refund and now 2 months later....NOTHING! Have spoken with the San Antonio facility and they tell me that they can "only" send a email to corporate! REALLY! I have tried calling the corporate office only to get an answering machine, leave a message, and no one ever calls me back! Based on how corporate takes care of business would I recommend Poets Walk.....NO!

Cleanliness

3.5

Friendliness

3.5

Care Services

3

Activities

3.5

Value for Cost

3


3.0
Anonymous - Resident/client
Independent Living
September 2, 2020
Verified Review
Review of Las Palmas

Grounds and buildings are well kept. Food could be better, it's just satisfactory. Staff is great - pleasant and helpful. Housekeeping could be better. Windows inside never worked in 3 years since I've been here. Staff strictly adhering to pandemic rules and reg. So far we are virus-free. Thank god!! Yearly rent increases are top excessive for what we are getting in return.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
Earl M. H. - Resident/client
Independent Living
August 28, 2020
Verified Review
Review of Regency Residence

We have been here 4 years. Like everything in our life they are good days and weeks, people are reliable but like you said the last couple of months we stayed here and see you later. Hope should come soon.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
Charles Gallucci - Resident/client
Independent Living
August 26, 2020
Verified Review
Review of Las Palmas

Thank you for all you've done for me. You do the best you can. The servers are very nice and always aks me.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


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