Priority Life Care

Employees are very nice and extremely helpful. They are very knowledgeable in how to handle difficult situations.

The facility itself is an older facility and could probably use an update. But with what they have to work with, I feel like it's kept clean and used well. There's a nice big fireplace when you first walk in the lobby. One of the things that struck me when I first toured and has shown to be true after my loved one moved in is everybody seems to be truly living here, instead of just sitting there waiting to die. There's life and laughter and activities. And that's exactly the type of environment I wanted for my loved one. The staff are really good with her as well. I don't have any complaints. She tells me she loves the food, and she can be pretty picky. The activities guy is awesome. He keeps the residents busy and engaged. They've been on lockdown a little with Covid, but I've been well pleased. I think it's a good value. It's expensive, but unlike other places, they keep the residents busy. They're really sweet and attentive with the patients and know everybody by name. They're in the process of new ownership, so I hope everything stays the same. Communication has been good up to this point.

Really good staff and a clean community. This is a modern community and the people really take care of you here. The other residents are really happy to be here also which is a plus. All independent living is pricey but this one and all that you get you truly get what you pay for. My mother loves it here.

Our first impression right away is that it seemed like they had it all together, that they had a very active director, but once our loved one moved in those promises have just not been followed through and not really meeting expectations. For a month they did not have house keeping on the second floor which is where our loved one is. They advertise transportation, but they do not have it.

This was a good community and would have worked perfect for my loved one. I just had to narrow down the choices and my loved one picked a different community. The tour was great, and they took the time to show me everything.

The staff are very responsive to any questions we have, and given all the circumstances they have done a pretty good job. They have good protocols in place, since our loved one has moved in there has been two lock downs. Any time they get the slightest bit of inclination they shut it down. They really are taking the residents health and safety as a top priority. They are very proactive. One thing we wish we could see added would be a pool because our loved one really enjoys swimming.

The tour was fine we just did not go with this community as our final decision. The community that we picked for our loved one just fit our needs better. It was a good tour.

Our tour at The Crossings at Riverview was very good. Nothing stood out to me that I didn’t like. We chose a different place because the price for a single, private room was a little less, and the location worked out better for our family.

I would recommend the memory unit. The director [name removed] is very competent and nice to work with. In the memory unit so far have observed that there are not many things to do with activities. The meals are excellent and the staff are always helpful and nice.

Recently one kitchen helper was diagnosed/ confirmed with covid-19 infection and also two other residents contracted the virus. How is it possible for UP workers to NOT be vaccinated?!?

It's been a good experience. Any questions I've had they have answered, and they always get back to me and are very upfront. It was kind of scary not knowing what to expect, but it's been a positive experience. Like everybody else, they're having a hard time keeping help, but they're doing their absolute best. My loved one is very particular, but she likes the food overall. Activities are getting better and better now that there are more residents moving in. And they've made it a point to ask what the residents want to do and where they want to go, which has been nice.

We chose Elmcroft of Lewisburg because it seemed like the best area and it is a nice clean facility. The room sizes at the facility are good. I do think they could improve their communication with families, especially since we live out of state. The food is very good, they use fresh good quality foods for the meals. I would recommend them to others who are looking.

The community itself is very clean, however on the memory care side there is a horrendous smell of urine. Our loved one isn't the biggest fan of the meals but they are eating regardless. The activities on the memory care side are a little limited, but we do think the value for cost is pretty good.

I have been here for 8 years. This year, I'm paying [fee removed] for a deluxe studio apartment, which suits my needs. The rate goes up approximately 8% a year, whereas as at [community name removed] in [location removed] the cost is several hundred dollars less and the rate goes up only 4% a year. [Community name removed] has more activities than we do, but since the pandemic, we're having more activities. There is a lot of turnover in staff, and right now we're very short of staff. We have a new chef who trained at the Cordon Bleu in Paris, and he seems promising. I considered [community name removed] but found the facilities old and depressing, whereas Atria is cheery and inviting. So I'll stay here until my money runs out.

The setting is very very nice, right on the river. My loved one has a lovely studio room overlooking the river. Luckily she's on the same floor as the dining room and activities, but I think she would have a problem if she were on the other floors and would have to take the elevator. The activities room looks nice, and I know she's supposed to go on a boat ride this summer, which sounds like a nice idea. The food is not served as hot as she would like it to be. It's also an older building, so it's smaller and a little more tired looking. But she says the care she receives is pretty good. And so far we're happy with the place.

I would tell others that the staff seems to be attentive and to genuinely care about the residents. There are times that some of the staff can be rushed and short with responses. We still need to make an appointment to visit our loved one, it would be nice to just go and see our loved one.

We chose The Crossings at Riverview because of the location, the size of the room, and we just liked the atmosphere and friendliness of the staff. My mom is in a 1 bedroom apartment and has a beautiful view of the river. My mom is not a fan of the food, I think they could improve the quality of the meals. I would recommend to others looking.

It's important for family members to follow up and be at the facility from time to time. I feel like the facility has had a hard time getting and keeping enough staff, so there have been a few instances where my loved one's specific needs were not met. I got her a special wheelchair due to a serious blood clot issue, which requires that her legs be elevated. A couple of times her legs weren't elevated, and one time the leg supports had been removed from the wheelchair and weren't found until a day or two later. I understand that they're short-staffed and things happen, but this was a critical health issue. I let them know my concerns, and to my knowledge that hasn't happened again. So they responded appropriately to the concerns I raised. Also, know that their strong point is not paperwork. If you want copies of any paperwork, be sure to insist you get them at the point that documents are generated. I've had to ask for documents several times and have still not received them. I've also had some billing issues related to automatic debit. They responded appropriately by waiving late fees, but months later the automatic debit still wasn't going through. I understand they've understaffed and burdened, but it's been frustrating spending the time on the phone to resolve. I think they really do care about their residents, and everyone that I have spoken to has always been pleasant and positive. And that goes a long way when dealing with the challenges of memory care residents. I've always found the staff to be friendly, upbeat, and caring.

We chose Brentwood at Niles because of the value for the money. The room sizes at the facility are just fine. My mother needs depends, they do not seem to need them often and we have to provide them so I am not sure they are changing her as often as they should. Overall it is a nice facility and I would recommend them to others looking.