Priority Life Care

Check staff out before hiring, aides do not want to work. I do not want aides to tell me I have to do something I want to keep my independence

mixed - staff does listed and try to accommodate. Hiring of more staff has just taken place. My review is reflective of before the hire. This has been a sufficient good placement

The people were very nice and super overall. Reading their policies and everything, other patients weren't supposed to go into other rooms etc. But after his surgery I advised them was taking him home with me and they wouldn't allow it due to their policy as they had a 30 day policy to release him. So they wouldn't follow policy on the rooms as noted above, but when we had tried to take him home they wouldn't allow. Would seem as if they would pick and choose which policies to follow which didn't seem correct or right. Other than the issue noted, most everything was pretty well there even though were there for a short period of time.

It's positive as long as you don't need any specialized medical care. I'm ran into an issue because my dad needed more help than an assisted living place can handle. Communication between the community and me & my family has been good. They mostly communicate through email and phone call. I would describe their staff as very nice and helpful. I'd also like to give a shoutout to my advisor from A Place for Mom, [name removed]. She was very super helpful and very personable. Obviously, it's a very emotional time and she was very comforting as well as helpful. I looked forward to having her call.

My parents are very disappointed with the food. It's not bad, but it's not good, and there's not much selection when you have food delivered vs. eating in the dining room. They often get orders wrong. They don't pay attention to dietary concerns or timelines of serving food for diabetics, which can have serious health consequences. I understand they're short-staffed, but they're not listening to our concerns regarding the food. It is a good place otherwise The staff is friendly and helpful. And the apartment is nice. It's a good size and very adequate for senior needs. The food/dining just needs serious improvement.

We have had several different incidents happen from the billing being wrong to clothes disappearing to strange people going into other residents rooms to snooping around then items come up missing. The bathroom/room is dirty where the family is cleaning it weekly. Very poor management all the way around. Have complained several times about bugs/ants and being told it's being taken care of but their still there. Also have complained since October of 2021 a broken window in my mother's room. Carpet in room is so old and dirty it won't come clean. Transportation for medical appointments is supposed to be available, twice I have had to make arrangements to take my mother for lab work at the hospital because Celebration Villa no longer does labs. It's very sad that there is no proper authorized medical personnel there. For the amount of money I pay these things should not be happening.

The local facility is great, but corporate is really hard. Billing, payments and things like that are challenging. I'm managing stuff for my mom and it's hard here, it can be very difficult. The people at the local place are really great, but they are understaffed which I think goes back to corporate. There's' a question of - are they paying them enough, are they giving them benefits?, etc.. They have a hard time keeping help. The activities have made a world of difference to my mom. She would not leave the house before, and she is now fully engaged in activities throughout the week. Some of their activities include bingo 4 times a week, field trips to lunch or the park, religious services for different denominations, and exercise that is appropriate for their physical capabilities. Overall I would recommend Holiday The Venetian Gardens to others.

Very nice here & caring.

The was a nice community. They had kitchenettes in the apartment instead of a full kitchen that my loved one wanted.

The facility is clean, well-appointed, airy and secure, with several activity areas in the main room, a big community TV and a cage of live birds. Room furnishings are the resident's, and any room TV or telephone must be purchased, contracted and maintained individually, with no technical assistance in the building. (I got both for my 81 yr old wife, but she can't operate TV or answer the phone without help.) Focus on memory care is evident and staff and programs are good. However, assistance in dressing, bathing, eating, grooming is spare. My wife has been sent to join the main area with her slacks or shirt on backwards, inside out or unbuttoned...in her stocking feet. Her clothes are all over. The food is passable, occasionally good, but short on fresh vegetables, fruit. Milk is never offered. Staff is friendly, helpful but too few. I visited on a Saturday abd there were no ...ZERO... staff of any kind visible in any hall or space. Management promises improvements in these areas.

The residents here seemed very independent and were all in their rooms when we came for the tour. It did not look like they were as active and we really wanted a place with more of a welcoming, community-type feeling to it. The room choices were also limited to what we could have. It was just not the right fit for what my mother was looking for.

Being out of state, we appreciate the fact that our loved one is getting good care, someone comes to help him bathe and shave and that is something he is really appreciating. They have a lot of activities going on, they are doing so well with encouraging the residents and our loved one to get involved and he is loving it all. However, they have had a lot of turnover rate so something are lacking, the executive director has been replaced multiple times. They have a lot been without a billing person for months. We do appreciate though how the new director has started family care meetings to keep everyone updated on what is going on.

This community is very poor with communication. I have gotten one statement from the community and my loved one has been here for a while now. There was no notification for the raise in cost and there is no explanation on the statement I feel like this is something that I should have been made aware of. Whenever I call to speak with the manager there is always something and seems to never be available.

I would consider and be careful. I don't care for the lifestyle at the community. I will be moving out. They have activities that ring bells, playing bingo, bocce and more for the residents to participate in if they choose.

We really liked The Venetian Gardens and what they had to offer, but we did not like the buy in cost which is why we decided on another facility.