Priority Life Care

At the beginning everything was great, but when the staff was working days without time off and another group of residents came in due to their building being flooded things changed drastically. My in laws felt the current residents were being pushed aside to accommodate the new group. Then there was a plumbing problem in my in laws room which took 3-4 weeks to correct. Their toilet could not be flushed and that was unacceptable.

Brentwood has slacked on their Staffing which means my parent doesn't get the attention to detail she deserves.. it's not as clean as it used to be. It could be better. However the staff that's still there they do an amazing job. I would like for them to add staff back especially to the memory card unit. I don't know who cut the cna hours, but that's my concern. They just need more help to give the residents what they need.

Administration talk a good talk but never follow through. [name removed] has been helpful. Always short staffed or don't hire. Everyone works a few days or weeks and leaves to go to another assisted living facility usually in same proximity. I know this is a lesser LOC but should be a better place. Administrator never leaves his office except for meeting.

My view is that the staff is competent, caring and helpful, while the common area and facilities are a bit worn, although not to the extent that I would discourage others from considering Celebration Villa. Mom does feel that the food is too bland and could use more flavor.

Quality of care - If i could rate a zero i would. I would not trust them with medication management ever. Response time also to long once the call light is pushed. ( perhaps aides overworked?) Most of the aides were great with my mom) However, upper nursing management is more of a problem. We did move my mom out in March due to some issues with care.

I would say their biggest issue was being understaffed.

I would encourage family members to stay vigilant with ensuring their loved ones are well taken care of once placed in the appropriate facility for them and ask questions on staff retention, quality of life, direction of the facility and its priorities. All those factor in to the experience. They also allowed individuals to visit her repeatedly without contacting me first. One time resulting in a visitor upsetting her that she fell from her wheelchair and broke her hip. No regular person at the front desk as well.

My feelings are mixed because when we first got my grandmother in there everything was running semi smoothly. But as my family and I kept hitting roadblock after roadblock with getting the finances in order to keep paying them, it seemed the less pleased my grandmother was with the place.

My loved one is currently a resident at Celebration Villa of Berwick and the overall experience has been good. The staff are all friendly, helpful and well meaning. At least, they have been when I have visited. Based on our experience, I would recommend Celebration Villa of Berwick to others.

Although they claim the staff is trained, many of them do not know how to handle those with anything but a quiet, non-communicatung resident. Beyond that they are not qualified. A nurse or upper management is only there from 7:30-4:30. No one qualified to make any decisions or observations that would help determining if critical or not. Overheard aid conversations that were not appropriate with people outside the building in regard to residents. My comments apply to resident care staff. Upper management was quite accommodating and caring

I would rate the food at a zero if I could. Mostly carbohydrates and the few vegetables served are overcooked, Soggy and sometimes inedible. Run out of food that should be routinely ordered (coffee etc.) I've looked a few other places and after a year made a few friends here. Some residents seem quite content. Personally I would like to play bridge, mahjong & join a book club. None of which are available here. Staff friendly but need more servers at mealtime. I understand a new executive chef begins next week, new owners (priority) Hope for the future.

I picked this community, because it was close and well maintained. I would not recommend to others.

We chose this community because it was affordable and the location is fantastic. It's also pet friendly and quiet. I would tell a friend, to do their research, talk to as many current residents as possible and not to expect anything special from the dining room, except for breakfast.

One month into Dad's stay, they changed ownership. Through that process we also lost the administrative staff that we had gotten to know. The price for 2024 is increasing significantly (12-15%), although they have not yet told us a number. Processes are different now than they were, so I can not speak to that. The staff that is there is friendly. Dad seems happy (content) there. He likes the food and the facility and his room are clean. They communicate via text, although with new ownership it is less than prior. Areas for improvement are: it would be nice to know when the physician visits and what she does/checks when she is there. Overall, I would recommend the facility because Dad is happy there. There is work to be done from an administration and communication standpoint, again due to new ownership.

The place was clean but hallways and common rooms were dated, needs new carpeting. Rooms are large, clean and basic but pretty nice, I was impressed with that. The food was pretty good and the people were generally nice. The food servers seemed a little impatient when taking the residents orders, but I'm sure they were busy. We had issues with getting Mom's insulin to her prior to meals. She'd have to wait for it and then her food would be cold. There was an instance where Mom was complaining of shortness of breath which the staff contributed to anxiety. Luckily her home health nurse arrived shortly afterwards, her oxygen saturation was 79%. She had to go emergently to the ER and almost died. It seems like they are understaffed. The director was very nice and accommodating. So I would say overall it wasn't great but it wasn't terrible either.

I was hoping more care would be given to brain health and nutrition. Communication between family and staff is poor unless you really make an exceptional effort. We would maybe recommend this community to other families based in the experience we have had. Mom is given better care (by far) than what I could give as an untrained working woman. The other residents are very pleasant.

Needs more staffing is my chief concern. On a high percentage of our visits we have discovered significantly impaired residents being left in a group area without supervision. On more than one occasion we had to intervene to ensure the safety of unrelated residents. We are likely moving our loved one, but only because we believe we may be able to find an improvement, not because we are significantly disappointed. There are Lots of very kind individuals make up the majority of staff. There just are not enough of them!

We moved in during covid so staff shortages were at their highest and is still an issue today but not as bad. Also, after only two years, we are on manager number four and the company just sold. Do not know impacts of sale just yet.

Some staff very friendly and helpful. Some just plain rude. Also biggest problem as stated above when you have question or ask for something they always say of course I get that right away. And they never come back. Not sure about this. My family member does not participate in any activities. It's seem to be going rate.

We had a terrible experience with the administration. They were bathing my fathers in cold water. There was no hot water in his room for many days. We had a hard time with communication and many verbal promises at signing turned out to be just puffing. When dad's health went to the worst and had to be hospitalized the facility would not accept him back for hospice care. I have a lot more to say on this more than texting will allow. Maybe things have changed since Oct 2021. It all looked good when we signed up. But as I said. Once we were in promises were not for-filled.