Priority Life Care

Great core staff there, but just like everywhere in the elder care industry, high turnover in the remaining staff which leads to a breakdown in communication. So, you have to stay on top of issues/advocate for the resident to make sure actionable items are addressed.

Transportation at Brookdale has not been the best. I have been told there's only one driver. And if the residents need places to go, there should be more than one driver. Also, there needs to be more activity and variety food on the menu.

They were wonderful to my mother in law. But they, like so many facilities, are understaffed. Also, as we were settling in there, they had many director shifts. There seemed to be new administration all the time. It did cause some frustration for us at the beginning, but things really started to turn around for the better. There were so many caring staff members there and we found great care at a good price for my mother in law. It was close to her doctors and her hometown and made for a perfect place for her.

I was a little disappointed that I did not see any of the clients nor any of the aides that are on staff in the building that my Mom would have been in. Also, there was a woman sleeping in a wheelchair in the 'dining/activity' room completely by herself...she was also there when my Aunt and cousin went to see the place...we were very disappointed to see she was alone...the room itself was also in need of a remodel...this was also in the building where my Mom would have been

The facility is very nice and clean! Big turnover in staff and a few orders got missed but overall, it is a very good facility!

Staff is very friendly and assists both family visiting and the member. Occasionally staff may not be as attentive as I would like, however, they immediately respond to any request

The activities director, [name removed], and the others are really so kind and engaging with the residents . And all the staff there has been open to communication with me which I really appreciate. All I know is my sister is safe, engaging in activities, meeting new friends and not trying to escape, so far so good under the circumstances.

Staff very caring, would like to have more rehab and activities in dementia unit. It was a positive experience. I would recommend this facility to others. Nice valentines dinner made residents feel loved. Great granddaughters brownie troop came in and sang Christmas carols. Staff showed appreciation. Easy to talk to. Always available. We miss this place.

The community (people who live here) are the best asset!

Staff is really friendly and facility is neat and clean. Service is poor half of the time they are short staffed. The call button answers are really poor.

I just wish they had security at night. No one is at the desk after 7.

Staff, friendly, but need more help some times of the day. Food is not great, more variety of items at dinner, and lunch.

The residents are lovely people who have created an environment where they treat each other as family. The nursing staff leaves a bit to be desired. Blood pressure not taken when ordered by physician, call bells not answered in a timely manner and communication between staff and family could be better. The dietary staff treat the residents like they are in a fine dining restaurant. However, the food could be better.

Staff is good but 2 stand out to me as going above and beyond. One is a CNA other is a nurse

Great place and great value. Good food. Nice and welcoming people. I would recommend to others.

Onboarding is outstanding. Unfortunately as is the case industry- wide staffing is a challenge. I would highly recommend to others. It is top- notch.

My experience with Brookdale was very nice, my mom was there for 5 months before she passed! The care my mom received while there was very caring, when she passed the staff all hugged and it showed real care. I would recommend Brookdale!

She states the food is adequate, but she does not leave the dinner table hungry. Very tired of green beans and chicken. For the most part, the staff seems very friendly. I don't like the fact that I don't get receipts when I pay the bill. She likes it and that's what manners.

Dining is very good Activities are amazing they take wheelchair people out as well. The facility is renovated but it's older in the rooms. They need to update sinks to wheelchair accessible bathroom sinks and kitchens and better hvac personal in bathrooms and bedrooms. Grounds are clean. Staff response time is exceptionally fast

Someone here needs to take accountability for the severe lack of meal choice and quality. It's a beautiful facility. The food needs to come up a bunch of notches and quick. If that changes, I'll change my rating.