Priority Life Care

4 stars! Except it is expensive. This is a nice facility with very good staff.

What stood out most is The price is very good. The facility is newer and clean. The only negative thing is that calling them and actually getting someone to answer if almost impossible.

Staff has been mostly attentive. They definitely try and keep people happy and engaged. The nurses have been great. You have to be let in/out by staff and there can be a wait of 5-10 minutes plus before someone is available. Nights and weekends are definitely worse for that.

There is no care at this facility so I did not answer. I think when most of the people check in here, they do not realize that there is no faculty or staff here after 7:30. Most expect that there is someone to talk to or ask a question. And I don't think the staff realizes that these people are old and each has a special problem of their own. But they need to read up on the geriatric group.

The facility is well lit and clean .. very 'home like'.. Staff, for the most part, are friendly there are some that are not too attentive though which is disappointing for what it costs to be there.. the food is ok.. but doesn't sound like much variety

What we like the most about the community is that the staff members know each resident's name including their requests when nonverbal. I've been very impressed. Their medical staff is great

Best thing is the other residents---they are friendly, bright, and engaged in life, unlike the last two residences I was in. Worst thing is lack of healthy food choices. Food is good but doesn't work if you have diabetes or a heart condition.

Good staff, caring, kind. Rooms are spacious. Salon on site by appointment, activities are great. From time to time some residents get a bit aggressive with others where injuries sometimes occur. They seem to be getting a handle on it since they have recently increased staffing. I think as long as they connected by visiting regularly and bring any issues found to the staff, mom or dad will be fine.

I really liked the cleanliness, friendliness, and the quality of care that my mom received while she was there. An improvement would be to provide beds with rails or some sort of cushions to help prevent clients from falling off the bed. That did happen to my mom while she was a resident.

The staff is wonderful, there are not enough activities, and the dining experience is good.

I have challenges with their accounts and billing so it took them a few months to get resolved but other than that I had an overall positive experience.

My biggest concern is Brentwood has stopped pursuing certification for Medicaid & we'll probably need to mom in a year or so. I am especially pleased with the activities director, [name removed] He is top notch! Mom loves everything they do. The staff is friendly and tries to accommodate.

The facility was very nice but the rooms could be bigger. The activities were nice for those who could participate. I didn't like the way they handled our exist after loved one had declined and had hospitalizations.

Very willing to help in any way that they can. We were very happy with [name removed] here at University Pines.

The reality is, it's excellent now, but in the beginning, getting it all set up felt like a nightmare. It was kind of disorganized. Now that everything is set up and they have a new wellness person. It's a little bit easier to manage. I would say, if the people who go there are lucky enough to live nearby to help their loved one get situated and can be there every day for the first month. They'll have a great time. Hopefully their entry plan is more organized now.

Let me start by saying, you will never find any perfect place. No one will take care of your loved one the way you do. But, overall the staff seems pleasant and the care is adequate. The overall appearance of the facility is beautiful, but individual rooms can lack personal hygiene. The pricing of the facility is in range with others, so all in all I would give it a 3.5 out of a five star rating.

I liked that it was a small facility in comparison to the others I looked at. I felt like there would be more personal care. The décor there is dated and can be construed as depressing. Everything seemed good until the other facility closed I think because of water damage. When the personnel from that place came things changed. My dad was not an early riser, but he was pulled out of bed early in the morning and dressed for the day. When I visited him he was always so tired and slept a lot during the day. He would complain about this every time I went to see him. He seemed miserable, so I'm glad he lasted only a month there. He transitioned last May.

Overall it's a nice place and we are starting a family council so that helps families feel like our thoughts count. For our area, it's the best we found for my parents. The staff overall truly love the residents and make us all feel welcome.

Newer on-site leaders are very engaged and are working to make operations even better. Caregivers are kind and always helpful. Room sizes are large and house what the residents need. They work to keep residents out of their rooms most times anyhow for safety and to keep them involved with the community. They have an activities coordinator and they work with families to best know what the residents like to do.

Staff is friendly. Food is very good considering they cook for so many. Faculty is just the right size so it's not intimating for the residents.