Priority Life Care

I'm not there so i dont really know how things are but the times that ive been there have been fine. My dads not happy with the services, and I know part of that is my dad, part of it is timeliness, part of it is he can be adifficult person. That can be how some of the caregivers respond to him, but also how he treats them. Hes also not a real participatory kind of guy but my mom enjoys the activities though. Intially, why we chose it, is the location, my parents liked the facility, what they saw, the arrangements of the rooms and everyone was friendly and they're happy for the most part.

We chose this community because it was convenient for our family. The layout of the grounds makes it easy to navigate everything is fairly centrally located. The staff is really friendly and the quality of the food is good. They have a pool as well.

The staff is amazing. Very kind and helpful. Very impressed with storage space in apt. and size of bedroom. Also how much natural light I have with all the windows.

So far we love Celebrations. There were some hiccups at the beginning but the staff was really helpful in working things out. I love the people there and feel they do a great job with the residents. The rooms are wonderful. The place is clean. The food is good. The activities are plentiful

Everyone really is very nice, supportive and helpful The facility is lovely and I like how the rooms are laid out I do not like the forced air heating system, which probably is very common They have a lovely fish tank in the common living room area, which I wish was a little wider and had a higher ceiling… when entertainment comes it's a little tight

We received a great deal of helpful information. Our questions were answered in a direct, clear manner. The visit was thorough and unhurried. We liked that we saw the various areas and unit configurations. We saw only a snall number of residents during our visit and were a bit surprised at that.

I would rate them, overall, a 4. Two things need a little improvement. Dads room wasn't always cleaned, according to the schedule. Meds weren't always given at regular times. They did improve some after we brought that issue up a couple of times. The staff were caring, and friendly and always took time to have conversations if needed. There were always activities for the residents. Cherish, the activity director, is in the perfect position. She made sure residents knew if the activities and encouraged them to attend.

Friendly, smiling faces and a younger aged residents

Cleaning staff is really amazing, but I feel you guys need to hire more cleaning staff ( they don't have enough time to do all Chores), rooms are usually not very clean. I will recommend the place!

It is a smaller size home and that's what our mom wanted. It's convenient for all of us to visit because it's only about 15 minutes away.

I believe the staff turnover rate is relatively low. They were very accommodating with my dad who was having some trouble adjusting.

The apartments are nice and its a smaller community, so I feel that they will get to know him personally. SO far we have just toured but we will be moving him in in Feb. I like that he can progress to a memory are program there.

I was there at lunch time. I wasn't offered a lunch... I would have paid for it!!! I was hungry! When I approached the front door... there was a guy smoking there. They should have the smokers use a side door!

The staff were great. My only concern was that there weren't enough of them. As my husband's condition worsened and he needed assistance with all daily activities the ratio of staff to resident concerned me. New management does appear aware of the problem and addressing it. The security system in and out of the memory care unit is an annoyance and requires pulling caregivers away from their duties to open the door with visitors often waiting 5 to 10 mins. The meals, in general, were very good. I would recommend more finger food availability for residents whose ability to use utensils is limited (i.e. forget soup, spaghetti, etc). My final suggestion would be that the facility enlist the services of a lawn service to keep the landscaping pruned and weeded. This has nothing to do with quality of care but it does impact the mood of residents. Overall, our experience at Cortland has been very positive. I have shared my thoughts as constructive criticism.

[removed name], the head nurse, is knowledgeable, kind, and very committed to managing a caring nursing staff. I would recommend them to others who are searching for a place for their loved one.

Celebration of Mansrea feedback: friendly marketing person, [name removed]. She was excellent and responsive. Easy to work with. She was very kind to my mother.

Staff are very nice and caring. Mom's bathroom is not always clean when I visit. No trash can in bathroom nor toilet paper. Room is kind of small as I seen others that are a bit larger.

What we like the most about the community is that there is a doctor in the building once a week and pharmacy is handled through the home as well. They are cleaning and doing laundry and his room has a private bathroom.

We had a thorough and informative tour, and we were impressed with the staff and general atmosphere in Celebration Villa. The apartments are large and very clean, and there are lots of in-house amenities available. We were also impressed with the activities schedule and entertainment options.

What we think they could improve on would be the food!!!!!--somewhat better but still a long way to go.