Priority Life Care

A terrible experience, my mother in-law was only there for maby 6 weeks before she passed away. They threw all her belongings out in the hallway just hour's after she passed. No feelings whatsoever. Please think twice before you put your loved one in this place.

For the memory care side this was our experience. Not good by any means. Nothing about the stay was good. Staffing was a big concern , meaning they didn't have the staff they needed. And the little CNAs in the memory care unit were not experienced in dealing with memory care patients. We also had issues on the medical side because staff was not trained in super pubic catheters which was a huge issue.

My unfavorable review was taken down from the website. I had posted it last year. They cannot deliver what they promise. Food is unhealthy, missed medication, med techs not well educated, Safety concerns.

When I asked about cost, they failed to mention others fees that were more than 50% of the bill. When I asked about fees, they didn't disclose the full cost.

Food was 3. All else was a 1. [name removed] end of life was horrible, they did not have meds to give him. When they finally got meds, it was too late to help! If I had the energy, I would have filed charges or sued. Their license should be removed! Cleanliness was lacking. Bathing and dressing him was not good. Keeping him Warm, he was always cold. Helping him eat. Giving him water, which I approved. Staff would say they couldn't do something because of the law, I'd cover it with the manager, he said I could sign a waiver and it would be done. Never, ever happened. The lack of meds at end of life was totally inexcusable!!!! My advise is to close the facility.

We were told one thing but rarely did it match what actually happened. They were in transition from one owner to another and were very understaffed.

Every one of the bad reviews on this page all the way down to 2018 are still current and valid complaints. I cannot stress to you enough that this place quite honestly should not even be operational. Every incident that happens there is brushed off and explained away. At what point does this place stop making excuses and just realize/admit that your team is not equipped to care for Memory Care patients nor is your corporation a reputable provider of such care. For example a 19 year old with 3 days of training before let loose to care for someone like this is absolutely insane! And yes the corporate liaison will post some BS response to this review below saying “thank you for your concerns, please come to us with these concerns because we would love to hear them and get them resolved. Blah Blah blah…… They know all of these issues and continue to bury them and continue to operate the same way. Shame on anyone affiliated with this facility, because you know what’s going on!

Most of the staff has quit, they have been taken over by Priority Life Care. This management team will not return your call, your email or come out to speak with you directly. They are short staffed with no end in sight. I feel bad for the older people who don't have anyone to fight for him. We as a family are able to but that is few and far between. We used all of our parents money on this place with it only to fall short & become a liability for all of us. If you can find yourself and [community removed] they actually care there.

There is never any staff around to assist. Clients mostly have to fend for themselves. Rooms are not clean. Place looks beautiful, clients are not well cared for.

Since [date removed] this place has been a construction site for interior renovation. 100 residents have endured delays dust noise workers in hallways vying for one elevator access. Sarasota County has issued a stop work order for unpermitted work. Work was begun without a licensed general contractor; one reportedly has been hired though unnamed. No end is in sight.

My loved one was in and out of the hospital quite a bit during her stay. When she would get back to her place, she always complained that things were missing. My sister and I pushed it off as she was getting the onset of dementia. This had gone on for several years. After she passed, we went to clean out her apartment, but somebody had already beat us to it. The day before she went to the hospital for the last time, she went to the bank with her friend from Tanglewood. She had pulled out [fee removed], for whatever reason. That money was gone. All the gift cards that we had gotten her for her birthday were gone [fee removed], her me vacuum and all her meds were gone. They kept all her belongings that were in storage, which was stuff from our childhood. The manager of the place never called either one of us for any reason, then started sending threatening letters to me that I owe them for my mom's last month or so. I disregarded them because she had nothing in her account after the funeral expenses. So she then put me in collections for several thousand dollars. I told them they didn't have a leg to stand on but they kept harassing me. Told them I was going to file a harassment charge on them and they finally stopped. So this is why this place is horrible in our eyes

We have since removed her from this facility. The staff is nice but several times we went and they were all sitting in the common area and my mother in law was sitting soiled or had dirty clothes on. I can certainly understand this happening every now and then but it was almost every time.

Sadly, not good at all. Be very thorough when making your arrangements for this facility. We were underwhelmed to say the least. The facility looks very nice. Im sure the staff are fine (tho in these facilities, there are never enough staff and I often wonder about their credentials.) The facility and the corporate office will get a more concise description of my disappointment., and dissatisfaction.

Horrible facility! They would make promises and not follow through. [name removed] passed on [date removed]. They failed to keep him comfortable during that time. Terrible experience. I would tell anyone not to go here!

Placed my father in law at this facility based on representative from sales area. Toured facility which was clean and well organized. In our situation father needed to be moved to dementia side very quickly. At that time we found staff was not trained to handle the needs he needed in multiple ways.

If I could give Brookdale a rating of 0 for all of those items I would. They did not provide the services that they were supposed to and I had to move my mother out after a month because I was worried about her health and safety. They stole thousands of dollars, charging a non-refundable move in fee and last month rent, even though they engaged in fraud by not providing the services that were promised. After not having success getting the facility management to improve my mother's care I contacted their corporate office several times and they never responded. That's when my mother and I decided that she had to move out.

This place was absolutely horrible. The administrators did not care about my loved one. They are not qualified to be running a facility that cares for anyone. The staff would run in the opposite direction when they saw anyone in my family for fear that we would ask them to do something. The food was not edible. It was a very depressing atmosphere. The residents are left hanging over their wheelchairs. My loved one was a resident here less than a month. We pulled them out in fear that they would kill them. We found their medication on the floor on several occasions. Please find another facility to place your loved one!

Do not put your loved one at that facility. They yelled at my mother kicked her out of the dining hall and never disciplined the aids. The food is horrific.

I'd have to say the overall experience was not a good one. My husband was only at Poet's Walk for a two-week respite. During that time I didn't really get any break. When I visited him he was always alone in a corner of his room which only had a bed and nightstand. The mattress was stained so I brought a mattress pad from home. My dad had been in respite care at another facility several years ago and it was nicely furnished with a TV, mini fridge and lovely decor. My husband's room looked as though someone had just moved out (or died). No one bothered to learn his name, probably because he was short term. If I hadn't had another obligation out of state I would never have left him there. Since that time, I've learned that many of the staff have left and I know several families who moved their loved ones out of Poet's Walk. Perhaps things are better there now.

Overall, Celebration Villa of Hearthstone was a negative experience. Very poor response by administration on any issues addressed by us. We moved her from Celebration Villa due to our poor experience! Mom lived there 20 months