Priority Life Care

The food is horrible and the portion sizes are small. My parents have both lost at least 20 pounds since living there. The cook needs to be replaced and they need to get a new source for food. Thanksgiving was a joke. For the price they are paying I would expect top notch food. One of the girls working there needs to have a dress code. She looks like she's been working the streets.

Care services are misrepresented. Information provided by the manager relative to ability to care for my Mother was not accurate. Coordinated services to move Mom from the hospital back to East Lake were horrible. Left in the ambulance for hours returning to East Lake was unbelievable. No medicine, no hospital bed and no personal care components were ready. We had contracted with a local Nursing Home following Mom's last hospital visit but were convinced by the East Lake Manager that they were more than capable of managing her care, obviously not true. Mom died later that night.

Emeritus, I've heard did a good job, however, with Brookdales takeover I'd suggest that interested party take a closer look a the assistants provided. We recently, without question, moved my dear father-in-law to a assisted living facility where they understand the definition of assisted. If one should look closely one will find what you get at Brookdale, for over $100- a day, is little more than what you get at and average motel, i.e., room cleaning once a week instead of daily, laundry once a week, and three, average at best, meals a day.

Wow - where do I begin...we were minimally promised and they have managed to under deliver from there. Staff - the worst aids I have ever encountered. Untrained - no customer service, no real care for their residents, they seem to run the facility as management other than sales people are never around or off site. management: revolving door - my mom has been there for two months now and their have been their directors, two nursing director changes, aids director changes and the best is that they don't work weekends and all management comes in after 9:30 So most activity for aids is between 6:30 and 10:00am and they have no supervisors there... so third world aids that don't speak English - just do not care at all. - Really not a complaint but a verified documented observation for the last 8 weeks. Poor care - poor food - no activities to speak of... and staff all hate each other...

The facility is beautiful and clean, but staff can be curt and short to clients who are having adjustment difficulties. More importantly, their nursing staff are undertrained and are definately not equipped to recognize or respond to medical emergencies. When my mom became critically ill, staff did not monitor her vital signs and totally underestimated the severity of her illness, resulting in my mother not receiving the care she needed.

Very dissatisfied with Brookdale. There was a change in management and it was not a good change. The food was often terrible. The staffs attention worse and for the last few months mom lived there there was no housekeeper. We moved mom in in mid [date removed] and moved her out the beginning of [date removed]. I would not recommend this facility to anyone.

Why can’t anyone answer the phone? When I press a number to go to an assistant director, it goes to a maintenance phone line and you get a recorder. Even the person at the front desk cannot answer the phone. Everything goes to a recorder.How can you get help if my mother falls?

Don't use them unless they clean up their act.

I felt the need to express myself as a family member on social media. My complaints have fallen on deaf ears with the corporate company. My mom has been here for years now, and I feel she used to get the good care and support that she needed. Over the last year, the building has deteriorated rapidly. They have no nurse and no Executive Director. They used to have a wonderful director a year ago; ever since then, the place has taken a turn for the worse. We have been looking to put my mom elsewhere in a more vibrant community.

After touring this community, I was shocked at the lack of residents. Red flags began to appear as the tour continued. Lack of professionalism from staff, and the building seemed to have a musty smell, like mold. My friend recommended this community as she toured there over a year ago and had such a good experience with the Director. I have heard from staff that they have not been able to keep a director now for a year and many families have moved there loved ones out. I will not be placing my dad here. I would recommend going elsewhere with your loved one and not waste your time touring there.

My father was there for 2.5 years. The communication with executive staff and nursing is horrible. I repeatedly complained to the manager about my father's room being dirty. It was always dusty, there were cobwebs on the windowsill, the foor was dirty and the bathroom smelled like urine and was dirty. It was not cleaned weekly even though they said it was. Several times in 2025, he did not receive his medication, 1 time because they didn't have it and 1 time because they had to wait for someone to load his new medication into their system. They are very expensive and charge for levels of care that they are not able to provide. When questioned why they are not providing care the resident is paying for, they just give you excuses to justify it. In the 2.5 years my father was there, they refused to take responsibility for anything and always blamed someone else for the issues. It was always the residents fault, or the doctor's fault, or the family's fault.

I wouldn't recommend to my worst enemy. Medications were forgotten, short staffed, dining staff weren't always present, ants in room were never addressed, and cleanliness not the best. The floor nurses were friendly; executive director and front desk - not so much.

The rooms are spacious but the building is old and there were multiple problems with leaks and mold Etc. There was also an incredible amount of Staffing turnover. Caregivers did not follow plans of care

I was not impressed at all. The building was filthy, residents were unkept, courtyards are not appealing, and the dining rooms are nasty! I spoke with another family member while there and they said the food needs more nutritional value which is so important for those with dementia. They sit the residents in front of empty tables or the TV. This was my second time visiting this year and everyone I met isn’t there anymore. I really liked the sales girl I spoke to and when I called her she said she parted ways with the building after 5 years there. I cannot see my mom living there and being cared for.

Went here from motel/hotels, I figured with the meals included and rent I might be better off. House keeping is bad. When one of them is sick or on vacation there is no coverage. The meals are mostly bad, one of the cooks said he could not believe some of the stuff they serve!! They have been told numerous times about a server, [name removed], and she is still there. Most of the night shift won't work with her. Is that anyway to operate a dinning room?

My mom was just moved here three weeks ago in that time she had three trips to the hospital. Soon after we decided Hospice was what was best for her and may I say the hospice staff was phenomenal, the staff at celebration’s was poor! Didn’t take the time to feed my mom . She fell never cleaned the blood off the rug. That’s what I saw when I walked in the morning after mom passed . It was a tiny room that she was in . On [date removed] my mom passed at 10:38 , hospice called with the news, I arrived next morning to collect a ( no one the director , or staff member paid their condolences ! )few things with the intent to return the next day . Well her things were all by the front door , they went thru her things . Had no right!! To touch her things . This place is horrible don’t place your loved one here!

A terrible experience, my mother in-law was only there for maby 6 weeks before she passed away. They threw all her belongings out in the hallway just hour's after she passed. No feelings whatsoever. Please think twice before you put your loved one in this place.

For the memory care side this was our experience. Not good by any means. Nothing about the stay was good. Staffing was a big concern , meaning they didn't have the staff they needed. And the little CNAs in the memory care unit were not experienced in dealing with memory care patients. We also had issues on the medical side because staff was not trained in super pubic catheters which was a huge issue.

My unfavorable review was taken down from the website. I had posted it last year. They cannot deliver what they promise. Food is unhealthy, missed medication, med techs not well educated, Safety concerns.

When I asked about cost, they failed to mention others fees that were more than 50% of the bill. When I asked about fees, they didn't disclose the full cost.