Priority Life Care

The sales process was great. The food is horrible, cleaning conditions are horrible. Dietary restrictions are not being followed. Healthy snacks are not being left out anymore. My loved one complains daily about it. I had to call corporate about concerns and awaiting to hear back. At first I thought it was my loved one and now I see pictures of the food from my loved one of what the food looks like. Bread, no butter. Salad, 2 dressings and no other options. The executive chef created a food and meal menu that you cant really pronounce and you don't really know what the food is. They seem to be out of the backup foods when you don't want the main meal. Sometimes my loved one doesn't get food. She had a leak in her bathroom and it took a week to get fixed. Her ac was broken and made tons of noise. It took what felt like awhile to get fixed. There is a lack of communication. Billing is wrong, I have to call them to figure out why their are errors. It seems to be one thing after another with this place. She was told she can't save seats for certain people to sit together. She was told to come early and sit and wait for hours to be able to sit together. Laundry is only allowed during hours after 4 pm. We are having to pay for food for her to cook in her room because the food isn't something she can eat sometimes. We pay for her meals and she cant even eat the food.

Our family had an in person tour and the tour experience was terrible. It did not seem very clean, and certain areas and rooms smelled musty. The room they showed us was absolutely filthy, and smelly.

The staff members were very friendly and nice, but there were times where it seemed like the nursing staff was not very experienced. The food was pretty good and the value for cost was just okay.

If your loved one is not mobile this is not the place to go. It takes too much time for them to respond to my loved one's needs. Some of the staff are very nice and do a good job.

We never know what is going on. We ask for a paper with the stages or phases and they never get back to us. Only certain people are able to go out or have guests. We don’t do that or want to until it is safe. We don’t understand why cutting back on food is helpful to this virus. There are no activities. The biggest problem is we lost our transportation, even when our doctors opened up. Things are very unorganized. I am speaking for many, many people. The cleaning staff is very nice and helpful. The new sales person is wonderful. The woman who does Maintanance is a gem. The activities director is kind but unable to do much. We don’t understand why management doesn’t let him use his budget on us.

The food is not up to par. There is not a lot of leadership or appropriate management. My mom has a great size room. The layout of the community is convenient for the residents. They have a gazebo and garden area in the back for the residents.

While I really like my apartment and enjoy the premises, there are so many issues that never seem to get fixed. residents say nothing at the meetings out of fear that their rent will get hiked. The biggest issue is food. It has gotten so bad that people are going hungry. The nutritional values are not good and not balanced. Too heavy on carbs and not enough fresh vegetables that are edible. Almost everything comes in boxes off a truck ready to heat up. Tonight’s turkey taco salad was revolting- most of the Turkey was actually kidney beans. Beans do not go in taco salad. At the very least the menu should be honest about what is really being served. There is way too much salt in the food. Once in a while they will make something excellent and then never repeat it or, if they do, it is not the same. Considering how high the rent is, you get a small apartment, 15 minutes of house “cleaning”, disorganized activities, disinterested management, and really bad food.

Overall, this place is as good as most others, I think. However, there are a few ways they could improve. We have had not-so-good experiences in the dining room. (For instance, not giving my mother her food and when we asked about it, the girl saying she had eaten and they had cleared her plate. We were there; we knew better!). There is definitely room for improvement there. My mother needs a lot of care. I wish there could be more one-on-one in that regard. And quicker response. Of course, that would mean hiring more people. Wouldn't it be great if there were volunteers who could spend time with those who can't get around or help themselves???!!! I live out of state and only get to visit about three times a year.

called front desk tonight after phone call with my mother dropped and unable to contact her. asked they send someone to check on her. half hour later i called back again. said they'd have her call me. no call. called back again. no one ever asked my name during this but i left it on the first call. on 3rd call said i'd was simply calling the local police to please see what was wrong. 5 min later they called the local family member on file and they verified she was fine. had she been in a stroke it would have been more than 45 min to have her checked on. no one from the staff ever called me back nor asked my identity or contact number when i called.

My experience was with Respite Care for my mother for three weeks in June 2017 at the Jensen Beach location of Brookdale. The sales rep [Removed] was very helpful and answered all my questions even when she had to find out the answer. She had not been with Brookdale long(6 months +/-) and was no long working there by the time I returned. The room was serviceable but sparse even for respite care. The following items were missing and in my opinion should have been provided: Table - (there is an alcove where one should have been) Dishes/silverware - (at least one set)I understand most meals are eaten in the dining room however, tea or a snack may be taken in the room - why would you provide a stove & refrigerator but no dishes? Microwave - this would be far more appropriate than a stove End table - a small table next to the recliner just makes logical sense - I had to bring my own The day she took up residence it took at least 24 hours for Brookdale to provide the call button she was to carry with her - the first day is the day she probably needed it the most for questions. During her stay she misplaced her cell phone(and forgot how to charge it) and I had extreme difficulty getting help for her. Brookdale does not encourage talking to the girls who clean the rooms and usually they are the most knowledgeable and helpful when it comes to helping the residents. I also left several messages during her stay with questions I needed answered and rarely, if ever was my call returned - I had to keep calling back until I could find someone who was available. Based on what I was told by the sales rep and the office manager, I am under the impression that Brookdale Jensen Beach has very little experience leasing respite care rooms. The three weeks my mother was a resident were relatively uneventful and therefore acceptable however, I am not confident they would be able to handle a difficult or unusual situation in a prompt, professional manner. The premises were impressive and clean. My mother said the meals were excellent. I think she would have joined in with more of the activities with a little encouragement. If there was an activities director I never saw nor heard from them. It is my impression that they were very understaffed, at least in the management area. My mother was a resident at another facility for several years so I have some experience for comparison. Hope this helps.

My parents have been there for a month and have not been happy with the place yet. The apartment was not ready when it was supposed to be and they had an extra few weeks. They had no hot water. It was just almost warm, They get their breakfast late and my mom is diabetic. They have mentioned this a few times. Brentwood new about her diabetes before they even got there. The air conditioner does not work in the living room and if they use the ones in the bedrooms to cool off the living room than the bedrooms get way to cold. The maintenance guy knows about it. He told them it probably needed Freon and he would have someone in Monday to take care of it. That was 2 weeks ago and they are still waiting. They limit the amount the windows can be opened so that does not help. Communication amongst the staff is awful. My parents will tell them they will not be down for a meal the day before and instead of checking that it was written on the menu paper they come up and knock on the door to see if they are coming down for the meal. They had no cable when they moved in. It was not set up for them, They went the whole weekend without TV, so they were bored. Luckily I had some movies they would like and brought them over. They really have not had a good experience here.

I have a parent living at Brentwood. Initially I felt very good about Brentwood and the services, the well-trained staff, the skilled nurses, and the administration. Over the past 4 years I have seen all of this go down hill. After being bought out twice by other companies the older skilled staff is gone and has been replaced by young people. The original nurses have gone, the administrator is always in her office, the one superb employee is now gone and I'm hoping the activities don't become status quo and childish. The list of amenities that are listed are quite embellished. There is no place for outside activity at Brentwood and others that are stated as being there are not. All in all my parent is safe, it is clean, allows pets, and she is fed.

The staff is pretty good. The community itself can use a remodel. It is very out dated and the dining room chairs are used and old. Also they do not do a good job of cleaning the community up. Only the dining room. They have activities, but none that appeal to me and my husband. We thought this was independent living and it turned out to be assisted. Just not a good fit for us.

My loved one seems to be gaining weight with the food they are providing her so they defiantly have some nutritious meals at this community. As far as the staff goes I am very pleased with the marketing director and a lady named [Removed], however I am very disappointing with the overall care my loved one has been receiving. They have been providing her basic needs but other than that they do not do much. I have found my aunt in bed before seven which is way to early for her and have many times caught the aids just lounging around on there phones. I hope some improvements will be made in the future as I am very concerned with this facility.

My tour of this community was a decent one, but I was not very impressed. The community seemed a bit outdated. I would say there is some updating that this community needs to make. The staff was kind and friendly. Overall It was not community for my parents.

My parents are back home with me now. The community looks great, everything was very nice and clean. The meals were nice, the food is good. The staff was kind and very nice. My issue was with the head nurse, she was not good at medication management. My parents medication was mishandled many times. It is a nice community. I would only recommend it if you don't need much medication management.

My mother has been in the Memory Care Unit for about 16 months now. We are growing more and more disappointed in the service here. It was still under the Emeritus Corp when we first moved her in and overall seemed like it would work out. There was always SOME level of frustration trying to reach and get calls back from key staff... but there had been activities, decent food and living space and overall it was decent. And affordable as Mom has a budged limited to Social Security and some other Financial Aid. Since Brookdale Corp took over there has been a lot of changes and instability in the senior exec staff e.g. Exec Directors have changed 3 times, Senior Nursing Staff fired , Memory Care Director let go more than 6 months ago and still not replaced...and new Nursing Director gone after 4-5 months. My family members that have come on visits have sometimes found her or other residents unkempt, in unchanged Depends. Not all of the time. 25% of their visits seemed to bring reports of such nature. Other times reports were OK. Long term problem: Of all her belongings, like clothes and shoes and bedding... over 80% of her stuff is missing and what is in her closet is not hers! New stuff family buys and brings, even labelled with her name and room number were found to be missing a few weeks later! I am working on seeing if the Facility will be accountable for these losses. Food is one area that we do NOT have complaints about. Unlike other reviewers Mom enjoys their meals. And it seemed OK the week I stayed in the area visiting her daily. The facility WAS having periodic entertainment, parties for the residents, playing memory games, medicine ball, taking them out on field trips etc. That was a year ago May. As of now, I have found there to be a drop in many activities offered, no field trips, etc. More aides have reportedly been hired, but, yes, the language barrier speaking directly to aides is a problem , as is general communication with staff. One of the persons fired when Brookdale took over was the Director of the Memory Care Unit and while there was some areas I had been trying to improve in my dealings with that Director, at least there was someone who cared about the residents and was there as a go-to person. I am 3000 miles away and financially cannot afford to visit as often as I'd want, and having fast reliable communication is a MUST! The new Director seems eager to improve the situation, but so had the other New Director who was there just a few weeks before leaving, and I had promises of well-intended improvements by the District Director. Now there is a New Exec. Director and I am in the process of seeing what he can/will do about all this. He's just been there a short while and I do not yet know what things will actually be DONE (rather than just talked about) to improve and rectify the problems. I will update my review as more developments occur. I am in the process of seeing what other options I have; we are hampered by having a rather low budget to work with.

Sales staff could have been more informative. They were friendly, young, smiled, but weren't all too informative. Gave me a stack of papers to sign at that was just about it. My Uncle is 84, had to go to rehab, at the same time his wife died of brain cancer. Anyway after he was released from rehab I got him into Tanglewood. They didn't tell us about the 1,500.00 "Community Fee" up front, said it was for cleaning, painting, new carpeting, and administration costs. Well I moved him in and there was no new paint, no new carpeting, and no cable hook up. The general housekeeping appears to be cosmetic. I had to pitch a fit to get his cable hooked up. I talked to a family and it took them three weeks to get cable. They also want a months notice to move out. You don't know what your loved ones body is going to do. Well my uncle fell And broke his hip So back to rehab as they dont provide that service. So we had to give a months notice and had to pay 2,000.00 for an empty room. I'm 57 years old and had to move his furniture out by myself. I left an old chair and got a call from the business agent saying they couldn't release the room till I removed the chair. What did I pay 1,500.00 for? As far as my uncles care I'll give them 8 out of 10. The administration I'll give a 4. Good riddance.

My step father is a resident of Brentwood. He has often told me someone (staff?) enters his apartment when he is not there. It is evident his things have been moved around as if searching for things, lights turned off he knows he has left on. He voiced his concern, was not taken seriously, and the uninvited entering continues. I feel this is a personal safety problem and he should be able to leave his apartment without worrying who and why (someone) has been in his apartment. It is also an invasion of privacy. Another problem that has come up is at times no one comes to assist him to meals. When he mentioned this, one excuse was they heard him talking on the the phone and didn't want to bother him. He takes insulin daily for diabetes and it is dangerous for him to miss meals. I do not live in Niles and am not able to bring his concerns to your administration. Please look into these issues so there is resolution. He very much enjoys the food served and activities that are scheduled.

It didn't seem like they were ready for us when we moved in. The room was kept pretty clean, and a couple of times the room was rather a mess. The nurse Linda, I was not too happy with her. There were medical procedures that were conducted without my permission, or even notification. Michelle was most helpful and cooperative, Celeste was outstanding, I can't compliment her enough. A few others did well, if you are somewhat healthy, you are probably fine. They have great activities, the activities director is wonderful. Calvin is an outstanding young man, what a great C.N.A. Todd is a terrific director of food services, the food was delicious. The maintenance was good. Stephanie was always concerned about me. Brenda did a fine job. The receptionist was wonderful. The rooms were nice, I liked the accommodation and size. The doctor they have on staff there is outstanding, very proactive. It's a beautiful facility.