Priority Life Care

I truly felt that Lynn was approaching this of I were buying a car rather than selecting a residence to my father. She never asked what my dad was interested In but told me about activities. When I responded that my dad wouldn't do that she replied 'you never know'. I never saw a room type he was getting but instead other larger rooms. When it came to price my healthy 86 yo father would have $350/ month med added cost and $740/ month personal care add on. I felt like the facility was too fake and not a fit for my dad.

When I took my husband for a 13 day respite care stay, he was walking independently, toileting with guidance to the appropriate place, continent, eating well and talking. We were asked to give him a few days to adjust before visiting. I had left instructions to call my son or daughter any time they were needed, but no one called to say he was having a problem. On the 5th day, my son visited and found my husband lying on the bed in soiled diapers, food and water untouched. He was unable to sit up unassisted. He had diaper rash. My son had to stay in the facility with him. After a few more days, including a fall, which required paramedics, we hired a personal attendant to stay with him and get him to meals. When I picked him up he was in a wheelchair and very frightened. After I took him home, he was walking , talking and making all transfers without assistance within 24 hours. He is still in diapers but stays dry most of the time and can tell me when he needs to go. They also misplaced all of his underwear and socks. Clearly not a place where we will return.

Not a great experience. There is definitely room for improvement.

Did not care for facility. Needs renovated. Marcia was wonderful though. not the place for our mom.

We toured this community when we were looking into care options for a loved one. I was not impressed by what I saw here. There was a strong urine smell and the cleanliness and upkeep in general just seemed to be a problem. The residents seemed sad, and for the most part appeared to be just sitting around in wheelchairs. Nobody appeared to be participating in any activities.

Don’t send people there. We have moved my loved love. They sell it to you, but bottom line they can not fulfill. They are not friendly, not helpful. The staff does not go out of their way to help residents.

It's great on everything, but the food. The food is terrible! It's not prepared right, and it's so bad, that we may have to move. When we came and toured, we ate there three times and it was great. The chef left and they hired a new chef and everyone complains. They need to pay for a better chef. The portions are so small, it's not enough, and she doesn't eat that much to start with. The place is clean and the people are great. The rooms are nice, but there is no room for a kitchen or anything to cook on, even for an emergency. They serve breakfast by eight o' clock and that's too early, then lunch is at 12:30 and dinner is at 5:30 and they are much to close together. Everyone complains about it, and they don't seem to care to fix it.

Dementia care here is very depressing. Maybe two stars. Rest of facility seems ok. Average.

The first 90 days of "care" as sold were not delivered as promised. Although the administrator promised particular services, the commitment was not conveyed to the care staff. Communication from the corporate office to correct the past errors was surly and transactional. More attention has been given to the wall paper, paint and rugs, rather than improving the food choices. On the positive side, there are many activities. My family member enjoys the variety of choices and the company of the residents and staff.

Jennifer Andrews was nice, but they will not accept Medicaid clients.

In the beginning it wasn't bad, it was kind of decent but then the level of care really dropped and he got dperessed so that's why we moved my father. The last time we went there and we finally decided to move him, we went and we walked in the room and his room smelled really bad, like old man smell. I walked in the door and said "Oh we need to open up some windows!" The smell just hit you. They weren't washing his clothes, he would go down and eat and come back to his room and lay down until it was time to eat again. It was the same things every day and when we asked him what he had bene doing he told us there was nothing to do there.

They go by The Terrace but their sign says The Classic. It's more like take your money and when you run out of money we don't have space for you and we don't have what you need. My father was there and he was appropriate but as soon as he qualified for medicaid he wasn't appropriate anymore. Their level of licensing is lower so they don't have as much knowledge of dementia.

We chose this community because the Alzheimer area is new and was very secure during our visit. We paid $5,600 dollars and my father was only there two days. He got out and ended up in a local hospital. We thought this location was really safe and secure but my father proved our thoughts to be wrong. We are now talking to them about getting some of our money refunded and they do not call back. This happened over a month ago and we have yet to receive a callback about any refund. We are very disappointed in this community and would not recommend it to anyone. We thought we would be at ease with my father’s care and we ended up worrying more.

Purely an assisted living facility. My mom is still very mobile and it was too depressing.

The community is nice as it was set out to be however I feel like the corporate angle of things are not going well. I have only been here for a few month and they have had a few managers a lot of turn over in the dining area and some of the people from the cleaning people have left also. Some of them have been replaced but it seems worse off than before they left. The level of getting things done is not good right now. They have the opportunity to be a great place it is just that the management is not up to par at this time.

Hasn't changed a bit even after over 1 year of my complaining. Still no call help monitoring assist button that work. So if my Mom needs help as she is in a wheelchair, she just has to wait until someone hears her yelling for help. Sad, Sad. The owners just don't want to get a working monitoring help system button and responders. They just don't care even after they promised me last year they were getting a new system. Some times there are only 2 aides working per shift for all those patients. Think twice before putting your loved one in that place.

My mom has been here for over a year or so. And all I hear is bad things about this place . I live in FLORIDA and I have a full time job here . I do have siblings that live close by but they can't help out . I'm in a pickle right now ! I love mom so much going to see her in August to surprise her for her 87th birthday. Going to get her a new bed for her back. Just wondering,. Is It a waste of time or should I just take her with me to get better care. She is meek and kind to everyone there. What should I do. HELP. Please give me your Input on my situation. Thank you. [name removed] Daughter

If you want a place where the nurses treat the family like they are bothering them, where the staff will blatantly lie to you, then this is the place for your loved one!! We were lied to about them checking on my MIL after she fell while on the phone with us. The aid said she checked on her but didn't. They administered medication incorrectly & lied about it. You pay all that money and get that kind of care. The staff very rarely smiles. We've moved to a place where the staff not only smiles, but interacts & cares for the residents. So glad we're out of there.

Mom there for 1 month. Still no one answers her call button when she needs to go to bathroom. SO understaffed. Those that work there are wonderful, but they can only do so much for 55 patients. 2 aids and 1 med tech per night. Sad. for all the money we pay, it's sad. THey say they are in transition with staff but now the patients have to suffer. When will it get better. I would like to know. THink twice about going there. or you will regret it.

Mom is safe there and able to get assistance from a call button. Sometimes it takes too long. The food has gone downhill. A corporate dietician determines meals. Now using a menu system. No written menu. Witnessed nursing aides telling residents what is on menu, 2 main choices with alternative being a hotdog, hamburger or deli sandwich. Last time I saw mom eating one of their sandwiches the bread was so stale she was having difficulty holding the sandwich without it falling apart. One night they were offered entrees of pizza or turkey pot pie (Amish style). Mom chose the pizza as did the other 2 ladies and a side salad. The salad bowl was very small, the size of a desert bowl you may see at a all you can eat place. The pizza was 1/2 of a frozen personal size pizza,served cold and cold after reheating. All ladies complained. One telling me the food there is lousy and wont do any good to complain. "Dietician" is not providing balanced meals. Diebetics shouldnt be having a meal of carbs and lettuce. Normal dining room staff gone, aides taking meal orders, serving and cleanup. Think there is a staffing issue. No Director yet. And management team changes. 2 people have been there for the time my mom has been there. Others in nursing, overall Director, Activities Director, and Marketing Director have changed several times. Problems with coordination of medications between facility and OMnicare has not been resolved after repeated attempts with both parties. And mom is being charged for their mistakes. Have had issues making sure mom's care has been provide correctly from the beginning. Mom had no running water to take a shower and then no hot water in first week. One aide has been repeatedly rude to mom, one ignored moms page when she fell recently and was standing outside her door, one pulled off mom's sheets from her bed as a way of encouraging mom to walk to her meals and returned them without laundering them. More and more problems. With the change in personnel in critical positions, difficult. They also keep all records manually including contact info. Have repeatedly contacted me on the wrong phone number. No database or central computer system for patient records. Have witnessed staff working on records like it was an urgent project. Should be done daily. Moms laundry is not done weekly like she is paying for it to be done. What I have heard from other family members, they have transferred family members to Broadmore becuase of the same thing happening elsewhere. When I read positive reviews I can only assume that family members are not there enough to witness these things or the resident simply doesnt speak up. Someone at mom's table last night told me the food is lousy and doesnt do any good to complain. She ate her pizza cold. Horrible! For rent well over $3000 plus a care package, residents should be offered better meals at the very least.