Priority Life Care

It is clean there. But people are just sitting around in wheelchairs, so it's a pretty depressing atmosphere. The staff are good, but there just aren't enough of them so they can't be as attentive. The food was terrible - that was the worst part. My loved one is mentally acute but just needed some physical assistance for a respite stay, which we cut short due to a family emergency. And they would not refund the final week we had paid for but did not utilize. They do have mass there, which he enjoyed. And they also let his outside physical therapists come in, which was good for him. They were also were able to transport him to a doctor appointment, which was helpful.

It's a scam. Everything they said they would do to get you in here. Nothing has happened for my loved one. They are supposed to clean weekly, they don't. The bedding is supposed to be changed weekly, it's not. The food is terrible. My loved one has to cook in his room or eat out because the food is so bad. You better know what questions to ask in the beginning. I am really disappointed in this whole place.

I would say do not go to this community unless you can fit into the mold that they want you to fit into. For sure do not go if you have anytime of service animal. They have activities like themed holiday celebrations, church services and more for the residents to do to stay busy. All the staff that work with the people and serve food are great it is just the office staff that are hard to deal with.

The communication is a big negative 5, they have horrible communication. They do not return any calls which is a huge deal with your trying to reach them in regards to your loved ones care. The relationship at the beginning was great but it was later just filled with empty promises. Nothing but a nightmare and just disappointed.

I would not recommend to go to this community. The problem is that they are short staffed and due to this the communication is poor. I know that currently this is something that everyone is dealing with. If they have activities also I think that they should go out and try to get the residents into it and to participate.

In the agreement, they say there will be weekly housekeeping and that is not accurate at all, they have only been to my moms room once. There have been instances where the residents are waiting for dinner and it is not served until 45 minutes later.

Their dining room stove broke several months and hasn't been replaced, so meals are subpar. My loved one's medications are required on a regular basis, but somehow they can' t make it to the room to administer them on time, so my loved one suffers constantly. My loved one can't remember how to work the cable remote, and somehow no one can make it to the room to turn the cable on. I don't know if they're under-staffed or under-supervised. It is a nice building and facility. But lots of times we call to give them a message or tell them we're coming, and nobody answers the phone, which is annoying.

There's not enough staff. The individuals that are there are good, and they care. But there's just not enough of them. The food is not great. Some of it is just not appropriate for some of the memory care residents, and there's not enough staff to help cut up the food or help them eat. I know that's a universal problem right now during the pandemic. I know they're having a difficult job in hiring, but that is the crux of their issues right now. They do have a variety of activities, things like trivia, bouncing a balloon around, playing little ball games. My loved one doesn't participate with any consistency, but the staff certainly tries to get him involved. I do pay a caregiver out of pocket to be with my loved one five hours a day so that he gets personal care. That's over and above their staffing Their weekend staff is absolutely unsatisfactory. They do not have enough people on the weekends. Again, the staff that's there is good. There's just not enough of them. They just got a new director. I'm really hoping they will make the necessary changes and that things will improve.

The appearance seemed dated.

I wouldn't recommend the community. They had to change my loved one's room twice after us setting up my loved one in the original room. There was medication dosed prior to checking the sugar level of my loved one. They needed a doctor's order for Tylenol and the medication list was given to them several weeks prior. The community wasn't good at communicating with the family on what was needed on the doctor's note or over the counter medication. While my loved one was there there were strong odors in the hallways. Some of the nurses were very nice.

Tour with executive director. Older building. There were no group activities unless you call half a dozen residents asleep in their wheelchairs left in front of a tv. Residents asleep in their chairs in hallway as well.the downstairs restroom had standing water on the floor which made it very slippery. Needed to be cleaned. The staff appeared pleasant. The residents I talked to were resigned more than content and happy.

The managers at the community are not friendly to the residence but are to anyone from the outside and the community is short on staff. The courtyard area does not have enough shade to sit and enjoy the outside. I would not recommend this community to others.

It was a nice place up on a hill, with a nice view and nice surroundings. But I don't know if they're trained to lie to you about how your loved one was doing. I would call all the time, and they would say "Oh, yeah, she's doing great." But in the end, the EMS guy said "She's really not doing great." I wasn't allowed to go inside to visit most of the time. I had only gotten to see her twice when they stopped in-person visiting. After that, all you could do was a window visit or Skype. The only places I saw inside were the front lobby and the visiting room, which really needed to be cleaned. The rug was dirty, and it smelled in there a little bit. Since I had limited access inside, I'm not sure what the care was like. I was getting phone calls all the time that she had fallen. And because they didn't see her fall, they had to call the ambulance. Each ambulance trip was expensive, and I'm not sure if insurance will pay for it, as it's still pending. They walked in and found her on the floor one morning. So I'm not sure how much care she was getting in the night. They made such a big deal about her going in there testing negative for Covid. So we went through the whole process of getting her tested and getting her moved in within 72 hours of her negative result. She ended up getting Covid at Elmcroft within a couple of months of being there. Her case was sever enough to send her to the hospital, where she passed away due to Covid. I kept getting emails from Elmcroft that this person has it, and this person has it - probably about 28 emails total. They're still sending me a bill for her last couple of days there. They're charging service charges on top of the bill. I feel like they don't have a heart. I'm not very happy with them. In the beginning they were nice. But when I came to visit, they would just say hello and take your temperature, and to me that's not enough. And now that my loved one has passed away, I've had problems with them returning my calls. Yet I'm still getting a bill for her last 2 days. I'm sure a lot of other homes are going through the same thing, but this Covid thing has just been really difficult.

I feel the staff were more concerned about themselves than the residents. They would serve food on a Styrofoam plate, and delivered the food to the resident's rooms. We ended up taking my loved one out of the community, since they were locked in their room. The residents were stuck in their room and their health declined rapidly.

The staff is just babysitting and doesn't really care about the residence. The communication was not and they did not keep us update and were not good at returning calls. I would not recommend this community to others.