Priority Life Care

Mother was staying her until she had a fall and had to be moved to somewhere with occupational therapy on-site. Even with a doctor's note stating it was medically necessary for her to be moved to a unit with OT on-site, Cherry Laurel staff as well as their superiors refused to reimburse mother for the prorated rent due (nearly $1000).

Mother was staying her until she had a fall and had to be moved to somewhere with occupational therapy on-site. Even with a doctor's note stating it was medically necessary for her to be moved to a unit with OT on-site, Cherry Laurel staff as well as their superiors refused to reimburse mother for the prorated rent due (nearly $1000).

A couple of months ago, I saw the nurse yellon at a resident to sit down. That same nurse was telling another resident who needed assistance with eating, to chug her drink. Later they promoted that nurse to Assistant Director of Nursing. Get your loved ones out of that ridiculous place. That is no way to treat memory care residents.

Beware: this facility is a money oriented rather than people oriented facility. We now pay almost nursing home rates !!!!! I am missing the former Executive Director who took the time to listen to us and the former nursing director who wasn’t a [removed]. My family member is paying astronomical prices for crap care, we are in the process of finding a new place to live for my loved one. TRUST ME POTENTIAL CUSTOMERS: there are too many places like this around to settle for one so overpriced!!! Do your homework before choosing a facility

My grandmother was in the memory care portion of this facility right under a month and to say the experience has been less than satisfactory would be an understatement. Upon our initial tour of the facility we asked if the staff encourages the residents to participate in the activities that were scheduled for the day. Furthermore, we asked if one of the residents were stubborn and said no at first would they still work to get them to participate. We explained that my grandmother was notorious for not wanting to participate unless encouraged to do so a few times, we were assured that the staff would be made aware as so to get her engaged. We were sold on the idea that she'd be in an environment that'd help her mentally and physically. However, after moving her in we'd visit often at different times of the day and every time we'd find her either laying in bed or sitting on couch sleeping when other residents were doing activities. When we inquired why she was always laying in bed or not with other residents, the answer was always "she didn't want to get up/participate." We've spoken to staff after these situations and were informed staff would be made aware to be more persistent in getting her up/engaged; however, no change was made and it was the same thing over and over again. Some other concerns I'd like to mention: staff locks the doors when residents are out in common areas, well upon visiting one day, we found my grandmother LOCKED inside her room, staff wasn't even aware she was locked inside the room. She fell twice while there, the first time she fell we questioned how she fell and none of the staff could give an answer and would state the person on duty at the time was not there. Another mentionable concern, when she has fell she has busted her head open and after the bleeding and they didn’t even bathe her when she came back from hospital they left all the blood on her. We had to ask them two days later if they would bathe her to get all the blood off her head and leg. She had a second fall a few days ago and we made the decision to just take her out of the facility completely. Some additional note worthy items: she's had items of hers come up missing and when we asked staff about the items they stated they would have to look around and never were able to give a straight answer. We had a small rail on her bed to assist her in sitting up/getting out of bed and one day we came to visit and it was missing. We inquired about it and was informed the state came in and removed it as it is considered a "restraint." We understood why it was removed, however when we asked where the rail was so we could take it home, none of the staff knew where it was. It was my grandmothers roommate that mentioned "I might know a place where it's at" and sure enough the room she showed us had the rail in it. Overall, my grandmother is in a worst state mentally and physically than a month ago when we put her in the facility; I wouldn’t recommend this place to anyone, especially for the price of $4,900 a month!

While Vista Springs is beautiful on the outside, the inside operation is unprofessional and out of control! Management is unreasonable in their belief that one building which houses 31 residents is cared for by TWO caregivers!! I have seen a revolving door of staff and management at this location and it is concerning. I was told the ratio of caregivers to residents is one to eight...this isn't even close to the truth!! It is more like one to fifteen!! This is dangerous to both the residents and caregivers. I cannot express enough how disappointed I am in the business operations of VS. Numbers are more important than care, clearly.

This place prices went up 975 dollars per month with no additional care and no change in residents health ,this place changes hands and price gets bumped ,dad who is a vet no longer can afford this place >seems to be a conspiracy to raise prices to the highest that was charged in Indiana .can yall say,monopoly and conplisit structuring at the expence of our elderly. two years ago 1500 to 2500 now its thousands more

Too expensive; and the quality of food is on the par of a local [Removed].

Zero stars for Reflections, the memory "care" unit. If you want you loved one sitting in her own urine for hours on end, this is the place for you. Recreation staff and a few nurses are great. Aides are overworked and poorly trained in dementia, how to talk to residents, and how to assist people who may be difficult or have special needs due to their disease. People's clothes aren't protected at meals by simple things like bibs and residents are often left hours on end without any interaction or stimulation. A resident can be calling out "I'm scared" and will be ignored rather than comforted. They paint a pretty picture and it "looks good" from time to time but if you spend a few hours there especially when the rec staff aren't around, you will see how it really is.

My sister in law and brother in law are in this facility. The food needs an up grade and also my sister in law was promised certain services and is not getting them.

They have given us thirty day notice that my mother has to leave. They told us they would be able to take her but now they are saying she needs to leave because her care needs exceed what they can offer.We were honest about how she is before she moved in and they accepted taking her as a resident. My step father was sent to the hospital and she was upset, the staff told us that the family needed to stay with her 24/7, which is why we moved into a community because everyone works. She doesn't eat very much and they aren't doing anything to help with that. My sister came in to visit and they had given her yogurt and it had been sitting there and it was no good. We change her sheets and quilt on her bed. We visited one day and her bathroom had not been cleaned after she went to the restroom and we had to clean it up. They keep increasing my mother's medication when her behavior changes and it worries me. They don't take her to any of the activities because they don't have enough staff. They are understaffed and the nurses make all the meals and do the housekeeping. This is worrisome because they are not able to focus their attention on the care of the residents.

I had a horrible experience in this community. They did a terrible job caring for husband. The billing system is totally off, I had many add on's charges all the time. His personal care was horrible. This community needs many improvements. I would not recommend this community. It was a very disappointing experience.

Not impressed at all with the facility. The smell is often poor and patients are sitting around the facility or in front and the cleanliness is lacking. Had a loved one stay here for months and did not like it

Vista Springs...beautiful place on the outside and inside, but we weren't willing to trust the life of our loved one to a facility that is NOT LICENSED by the state, has 1 "on call" LPN and zero CNAs. Don't be fooled by the signage- it is not licensed assisted living - always check.

This was a horrible experience in Memory Care. The place had a terrible smell There was no activities as they portrayed to us. It was always hard to get in contact with the staff. [removed] He had the same clothes on for 3 days. Myself and his son had to shower and shave him. His son and I both saw German cockroaches in his bathroom. I pulled him out of that place in 12 days They still owe us money back since the middle of January. I have pictures of Joe before he entered and after 5 days there. [removed]. It has affected me emotionally with such guilt that I put him in a place like that. Joe is now in a real caring place and they have wonderful activities 6 hrs a day. The staff is wonderful and take a personal interest in Joe

Don't ever put a loved one in this facility. Some of the staff is very rude and put our loved one at risk because of the incompetence shown by the staff. [removed]

My father has been here (in independent living) for a little over two years and we have seen it go from great to terrible quickly. The food is terrible (there is RARELY something I would eat), it is never clean, and the only people who are friendly are the receptionists. If you talk to management, they ignore your requests and treat you like an idiot. Management lies to you and then on top of the disaster that is Tanglewood Trace, they had the nerve to raise the rent 7%! My father will be moving very soon because I hate giving these people money that do not care whatsoever that this is THEIR home and maybe you should listen to the family members because they know a heck of a lot more than you think. Unfortunately, the activities director, Liz, is leaving. She is wonderful, but I'm sure they will just hire some random person off the street to take her place since that is what it seems they are doing here. I wish Atria still had control because everything was so much better then. The lifeline NEVER works and I know of one lady who laid on the floor for 4 hours until someone came. 4 HOURS!!!!! That is unacceptable and should NEVER happen.

Honesty should be your motto which you failed miserably with my mother in law. She did not benefit from your memory care unit at all. She was nothing more than a number to you people. You did evaluate her twice. Shame on you.

Like a previous reviewer, my family member had to phone emergency services when staff failed to respond to repeated calls for help (residents are given a pendant to push). My family member had several thousand dollars worth of jewelry and belongings stolen from her room over a period of 7 months. Despite reporting this, no action was taken and it was not investigated. Whilst some members of staff were kind to residents, others were not. When problems arose with regards to the care of my family member, management were defensive rather than helpful in finding solutions. My family member was very unhappy at this facility. Sadly, she has now passed away but was actively looking for an alternatie facility before she died.

Don't be fooled by their appearance! There is not enough professional care to provide the quality of care to the many residents that are unable to adequately care for themselves. My sister was never taken out of her room for any of her meals or for any activity, and was kept isolated in her room. She was paying a nice chunk of money extra for level 3 care that she required but did not receive. My sister was there for less than a week when finally one morning, thank goodness, she had the presence of mind to call 911 for help because after ringing for help many times, Emeritus employees did not respond. The police, however did, and called the para medics. She was brought to the Emergency Room around 10 am - hungry, agitated, and somewhat confused. Blood work was done, she was examined, and then fed 2 lunches because she was starving for food, as she hadn't had her breakfast yet. From the emergency room, she was sent back to Hospice until we could find a group home that could provide the services she needed, and where she is now living and being properly cared for. Emeritus management is presently trying to go after my brother, who signed the Contract as Power of Attorney for my sister, to pay for another month's rent because a month's notice of her moving out was not given, even though the Emeritus Contract says that the resident would be immediately released from the Contract and not be financially penalized when a doctor deems a higher level of service is needed for the resident. My sister's physician provided a letter to Emeritus stating that a higher level of care was needed beyond that which Emeritus provides, but they are not honoring their own Contract. I recently learned that an expose about Emeritus was done on PBS TV's Frontline called "Life and Death in Assisted Living." It accurately describes what Emeritus is about. This is the link for those that want to see it: [removed] I give Emeritus at Deer Creek a half-star rating which is poor, but in my opinion, they should not be allowed to operate as an assisted living facility to even earn a star. I can see them as a retirement facility for active adults that need no assistance whatsoever. Beyond that, they do not measure up and are, in fact, the kind of facility that gives a bad name to "assisted living." This has been reported to the state of Florida Ombudsman authorities.