Priority Life Care

Some of the aids were very friendly and attentive. The clients were not allowed to stay in their rooms and had to sit in the common area all day except for meals. They were given water only a couple of times a day.

Well, if placing a loved one here anytime after September make sure to ask how much the cost will increase in the next year. We were blindsided when a month after mom was here to find out they were increasing every cost by 10% in the new year. Care we were told could be met is not. Major staffing changes continue to occur but we are not formed of them. We just find out. Bottom line if I had to review this place I would not recommend it for someone that really needs assistance on a daily basis. We are in the process of looking at other places

No nursing staff (LPN, RN) available after 7 or 8 at night. If patient with dementia attempts to get out of a door, be prepared to have to pay for a private sitter for approximately 48 hours. If any kind of financial or billing questions, be prepared to be ignored. Administration gives you their cell phone number to call for concerns, and then doesn't answer and doesn't return messages.

Management has no experience dealing with the elderly. Activities director either ie simple and not challenging. Most residents don't receive weekly housekeeping. Most Servers don't see to residents needs ie, Go in bathroom and come out wearing same gloves, picking up thing off floor while serving. Rude to residents, Food is getting better but nothing is hot. Are they trained in restaurant etiquette?

We moved her after a month. The administrative staff was rude to me and to my mom's nurse when they were gathering the information about her medication. There were limited activities for people, and the food was not acceptable. The trash was collected on a weekly basis. The staff who had daily contact with my mom were very friendly and helpful.

Dresher Estates has a very nice facility and a terrific activities staff that provides a full schedule of things to do every day. [name removed] and [name removed] are great and interact compassionately with residents. There are aides who provide compassion and care to the residents, and the dining room workers often take the time to help residents with their food orders, as they get to know them. Some even help cut their food for them. There is a wonderful psychologist, [name removed], who is in the facility for a full day every Wednesday. (There also are doctors in the facility who come in once a week, but very limited time periods.) They also provide pet care services – I don’t know if other assisted living facilities in the area permit residents to have pets if they can’t care for the pets themselves. Those are the plusses. On the downside, there has been an excessive amount of cost-cutting and staff turnover in the last six months. The previous Executive Director left. The head of accounting left. The main receptionist/concierge, who knew all of the residents, left. The facilities director left. They are on their third management company in a year. Two heads of nursing have left, and no one has come in yet to take that role. Many nurses and aides have left. The wonderful hairdresser, who had been there for around 20 years, was let go, and they contracted instead with a corporate salon, whose hairdresser left within a few weeks. Now they have contracted with yet another corporate salon. Tablecloths and flowers have disappeared from the dining room, and it took over a month to replace a dishwasher, making it feel much more like a hospital, with residents eating off of paper plates and using plastic utensils. Snacks in the community coffee room are gone, and more services for the residents now have added costs. And here is my most serious concern: They have moved to a more corporate model of having only one aide on duty (down from three aides) for an entire floor. This may work if residents are totally self-sufficient, but for those who are wheelchair-bound and need help with dressing, showering, using the facilities, and getting in and out of bed, it is a huge problem. I have seen residents waiting more than 40 minutes after pressing their Call button for help, which is unacceptable, particularly when they need to use the bathroom or get to an activity. It is painful to watch a parent be demoralized in that way. It’s also painful to watch good aides being overworked to that extent. Likewise, the number of nurses has been reduced, and the company has replaced most of the nurses with med techs. The management has not given any indication that they are concerned enough to move back to more staffing, which seems to indicate that they value profits over people. My parent is safe, but not always treated with the dignity one would expect from any facility for seniors, and particularly from a private one. That was not the case when my parent first arrived.

The money pit.... they keep taking money and the place is turning into a PIT! 2 stars is for food only... the chef is great. Don't believe anything the management staff tells you... they will stab you in the back. The staff acts like they care, but they are all corporate drones out for only the dollar. Promised amenities included in my lease after 1 year are still not available. The washer and dryers anywherbut the first floor.. where prospective tenants are toured, are old, malfunctoning and after being asked to be serviced 3 different times, nothing has changed. When asked about the gym, I was told to buy one of these steppers off of the tv. The pool steps are so steep that it is impossible for most people to get in. The management looked at me like I was crazy when I said all the leaves and plant debris need to be skimmed from the pool. Based on the number of times the pool hasbeen professionally cleaned and service, I wouldn't trust the cleanliness of it.

Food is good and it’s clean. They are understaffed and have been for months. If your loved one needs assistance going to the bathroom they should be prepared to wait upwards of 45 minutes on average. There are no outings as promised - weekly lunches/shopping. Supposedly not enough staff to do that. It’s been 1/2 a year and not once has it happened but my loved one’s rate got raised $[removed] a month. they can’t meet the services that they promise - outings, someone to take you to the bathroom and the way they thank you for hanging in there is raising your rent by $[removed]! I would not choose this facility if I had a chance to do it again. I would also not use A place for Mom because they should be more schooled in the places that they are showing you and placing you. When you place people with no feedback in a facility like this it makes you look really bad.

In my experience, there seems to be some miscommunication with the health staff and in house doctors. I would recommend not using the in-house doctor in my mom's experience. They also don't offer shuttle services on Fridays unless that has changed. The front desk is second to none, and the nursing staff does the best they can do to help with the residents and medications. The dinning hall experience doesn't seem like the best standard for the residents for fellowship

My husband was actually penalized for having a UTI that put him the hospital. His behavior was combative with this UTI & they decided that he was not allowed to return to Cortland. I have yet to get a refund for the remaining time that he did not reside there. I would not recommend Cortland to any of our friends that are looking for a place for a loved one.

The facility changed the rules. For the past year they have emptied my loved ones Catheter when needed. Most of the time they were self sufficient. The corporate nurse even suggested that the catheter be removed. Unbelievable! When Brentwood decided they could no longer assist I had to make multiple trips each day to check on my loved one, needless to say I had to look for another facility. I would not recommend this facility.

Need to remodel - apartments very outdated especially the bathroom - some staff are great others not so much - food was good some days and not others depending on staff showing up etc - my mom lived in independent not assisted so that's what I'm reviewing -

Overall experience - was better better at first but things seem to be getting worse as time goes on. Too short of staff is probably the main problem. For cleanliness, the The hallways and lobby look clean. They don't keep up with rooms as they say they do. The staff are very friendly but they just don't do their job like they should. I believe they are fully staffed now so I hope things get better. I was there today and my family member had wet the bed. Dirty sheets and blankets still on bed in afternoon. Staff was in his room because his food tray there. Also they do not make sure he's taking his pills. One drawer had about 12 pills in it. Family member states food not very appealing. And they really don't monitor how much a person eats. Activities - I really don't know My family member does not participate in activities. Value for cost - I think all facilities charge about the same. And from what I've heard from different people all facilities about the same. Everyone has same complaints/concerns I just mentioned.

I am not the least bit satisfied with them. They can improve on every aspect. I wouldn't recommend them.

Things have significantly gone downhill in the past few months. 90% of them are very good but I think hampered by owners and budget restrictions. Housekeeper very good but some weeks skipped. Kitchen and menu administration a disaster. Menus repeatedly wrong when items listed not available. Menu mistakes such as recently beef fajitas turned out to be chicken fajitas. They run out at a serving, example after serving 80% of residents ran out of spaghetti and meatballs. Food service usually slow, partly because of waiter personnel shortage but mainly because of kitchen. Dinner is from 5 to 6. Last night got drinks at 5:05, soup at 5:10, ordered entree at 5:35 or so and was served @ 5:55. Food usually bland, hot plate, cold pancakes e.g.

Was not happy with the care I received. I was provided with a room but not the care I should have received. The staff was on their phone and talking with each other rather than attending to the patients.

Poor experience overall just worried about money. Fesces on the floor and on the chair for a week. Some of the staff very nice some think you owe them. Mom was standing next to the fireplace nurse standing along side her left her fall 7 staples in her head. Meals she was on thick water she was too drink so many oz. Of water per hour every 8 weeks had to go to the hospital for dehydration infection in her body. Activity would let her set in her room so they didn't have to deal with her. Isn't worth the money for what you get. Wish I would never moved her there. There rehab just wanted the money 3 days at the VA the rehab addresses the problem and fixed it.

This review is from a past experience. If they still have the same administration, I would not recommend it. Talk with other families, visit at meal times, observe what sanitation possibilities are present(e.g. handwashing/towels for staff, where dirty laundry is kept till it can be washed. Note staff/patient ratios on each shift.

Not a place for loved ones suffering with dementia or Alzheimer. Or a memory deficiency. Staff not trained to handle the special needs a memory challenge person has. Workers don't show up, constantly under staffed. Communication is next to nil unless there is a problem. To be fair, this place was bought out in Nov-23 by a large conglomerate out of state. The staff is new, under trained in many roles. Much room for improvement for sure. From what I hear, this is status quo wherever you go.

Family made arrangements for Mom to go here right after rehab stay. The room was not ready when we arrived. TV wasn’t usable for over a week. Medications not consistently given in a timely manner. Toilet very dirty and not cleaned for several days. Mom was never given an introduction to the facility so she did not fully understand what “assisted living” really meant. Did not feel welcome by staff. Not able to shower for a week! Management change over taking place and from our standpoint it was not going well.