Priority Life Care

So far we are fairly pleased with Broadmore Senior Living except for I found out they were assisting my mother with bathing and this was clearly not a service we asked for or was needed for her at this time. The facility is very nice with big social rooms for the residents and some activities but more would be nice that are varied throughout the week.

They wouldn't take take my mother because of med compliance. They seemed a little less organized too. First someone said yes, come and have lunch and then said they called back and said they wouldn't be able to take her. There was no body watching the back door which opens up wide. I seemed like for borderline memory care they would want to watch that back door. I didn't see that but that's just my own, personal impression. I was considering having her there. She doesn't have that extreme of memory issues so I wasn't as concerned for her but it seemed odd to me.

Our main complaint was the attitude of some of the residents there. When you go to sit at a table you were refused a spot there, they said they were waiting for someone and that was against Venetians rules. We got caged away from different tables different times and I wrote that in our complaint to the manager, which she addressed, and sent out a slip to all of the people there about it, I heard it's still going on. I was also turned away at bingo, I went to sit down and they said "we've been sitting here for 4-5 years," they weren't going to move and they weren't going to let me sit was their attitude. There were several people that were very nice, the majority of them were nice and we had a beautiful apartment so we liked that.

The unit that I secured for Ms. Richardson is very acceptable. The rehab of 9-#107 was accomplished in an acceptable manner and was prepared for her earlier- than- planned move in. The food and service is very good. When requested, advise and assistance was provided.

Has rocking chairs out front and a beautiful campus. Transportation anywhere - store, groceries, Dr's, any church, etc. First 2 weeks - an ambassador resident will escort her to meals and such. Anytime dining - 7am-6pm; they will call her if she does not show up at all. $2,495 (480 sq feet) to $2,795 (525 sq feet). Level 2 Medications 4x per day - $325. Clean apt 1x per week - they will wash sheets and towels. If she wants other laundry (not do herself) - $50. Cable - $32. Telephone $30. [removed] $3,232

Very nice place but too expense the monthly rate is more than Moms monthly income

Dad and I visited Elmcroft. He was not enthused!

Tanglewood is a really nice community. The staff is friendly and the community is well maintained. Our loved one is happy here. We had issues with them during the initial move in time. They kept giving us a move in date but it kept changing so we had to continuously change the date for the movers and furnisher delivery. They really made a difficult situation even more difficult. Even though we could not move in we still had to pay for that time. During the time of the issues we were starting to wish we hadn't signed a contract with them but once we finally got moved in and settled in it was a big turn around. Now we are very happy to be here.

very basic

Pleasant staff and units were OK but didn't have full kitchen.

I liked Atria. It was very nice and director was helpful.

Beautiful facility. It was clean and neat but there were residents wandering around confused.

Liked size of facility. However we decided a private room with full private bath would be best for Mom. Also did not serve breakfast in room. Liked method of medication management.

We visited, met with director, and loved it. This is #1 choice so far. . .

Furnishings dated but residents are engaged.

Not interested...too far away.

We have had a number of negative experiences since we first signed on. We were told that there was no staff turnover since it was built. From our first day there the staff turnover began. Our ambassador was asked to leave and we consequently never even had our initial introduction. Never found out when laundry day was. There were caretaker meetings we didn't even know about. We had trouble finding someone to help with initial set up type questions. We were promised frequent communication and that has consistently been an issue. My loved one has even been put on medicine without our knowledge. They promised all sorts of ways they monitor the residents. My loved ones bed sensor was never installed, no one could ever answer my question about how much fluid she was passing, and one night she was up most of the night vomiting and diarrhea and no one checked on her, nope did they tell us she was sick. Another time she slept in another residents room all night and no one even noticed.

The staff are good but they do not have a lot of staff to take care of everyone which can cause some issues. I am disappointed in the billing because they do not provide statements on a regular basis and you have to ask to see them, they are also not available online. It seems that there are two people managing the community and they may also be in charge of the billing. I feel like the assisted living side is better than the memory care side just due to the freedom.

The sales process was great. The food is horrible, cleaning conditions are horrible. Dietary restrictions are not being followed. Healthy snacks are not being left out anymore. My loved one complains daily about it. I had to call corporate about concerns and awaiting to hear back. At first I thought it was my loved one and now I see pictures of the food from my loved one of what the food looks like. Bread, no butter. Salad, 2 dressings and no other options. The executive chef created a food and meal menu that you cant really pronounce and you don't really know what the food is. They seem to be out of the backup foods when you don't want the main meal. Sometimes my loved one doesn't get food. She had a leak in her bathroom and it took a week to get fixed. Her ac was broken and made tons of noise. It took what felt like awhile to get fixed. There is a lack of communication. Billing is wrong, I have to call them to figure out why their are errors. It seems to be one thing after another with this place. She was told she can't save seats for certain people to sit together. She was told to come early and sit and wait for hours to be able to sit together. Laundry is only allowed during hours after 4 pm. We are having to pay for food for her to cook in her room because the food isn't something she can eat sometimes. We pay for her meals and she cant even eat the food.

Our family had an in person tour and the tour experience was terrible. It did not seem very clean, and certain areas and rooms smelled musty. The room they showed us was absolutely filthy, and smelly.