Priority Life Care

Nice conversation with [name removed]. Nice concept of independent living. First impression rugs needed replacing and maybe rooms could use fresh coat of paint. [name removed]said they are working on replacing rugs. Nice but kinda worn. Spoke with resident seemed happy. Social activity although I did not see much.Not crazy about the doors being locked at 7:30 with residents having special key to get in after 7:30 and if help needed had a call system you wore to press for help. Granted this independent living and they would not have any more than a call system at home. For me I just feel better if there is staff available at night. For the money the previous place I discussed would be a much better fit I believe for my dad.

The units are very small. The staff are little slow to work with mentally. They have card games, transportation to shopping, and a few other activities for the residents to choose from. The food is great for my loved one; unfortunately you have to go to the dining room. Unless it is delivered to your room and then it is expensive.

It started okay, but did not end well. They changed owners, so we came in with one expectation, and the new management just was not on the same page. My loved one had declined a little bit but not incredibly so, and they were just not prepared to care for her. At first they raised our rate considerably, and then they said she can't stay here any longer. I don't think they made a lot of effort to make it work. The nursing staff was okay. The problem was with the management. When you're paying that much a month, you expect to receive so much more care. When I picked up my loved one's things, some of her furniture and clothes were missing/incomplete. She had an expensive La-Z-Boy chair that went missing. They did make that one right though - they found the chair in someone else's room and replaced the power cord that was missing. Though they did find the chair, that doesn't make up for the fact that somebody else had been using her chair that whole time. While she lived there, my loved one would complain that the heat was awful in her room. It was always cold in the wintertime, especially in the bathroom and shared space between the two bedrooms. It felt like a 20degree drop in temperature, and my loved one's roommate had complained to Elmcroft about it as well, to no avail. I mentioned it, to Elmcroft and they didn't seem to care. They never did do anything about it. The food was not good. It was pretty much cafeteria food, and reminded me of junior high. It didn't appear that they were trying to offer many activities, and I could see that she wasn't really engaged or looking vibrant unless we were there visiting. I was just so disappointed in how the new management handled things. I will say the regular people who worked there were very nice. They were fair and willing to look into any issues for me. There weren't any bad caregivers there. I think they just had a different viewpoint than the new managers. In total, I have visited about eight other places, and some were worse, but there are definitely ones that are better.

The community has a high turnover in staff, tending to the medical needs of the residence is lacking. Communication is average but they do not return calls quickly. If your loved one is completely independent this facility may work for you if not I would look elsewhere

It's an okay place. My room is good and the nursing staff is wonderful. The food is okay. I hate the administration team. The administration team doesn't run the community well, in my opinion.

The kitchen doesn't know how to accommodate the hours that are posted and residents expect. The staff are very friendly. However, there isn't enough staff.

They are in the process of redecorating, so it will be nice and fresh. It was clean. The tour was disorganized, we wanted to know how many residents there were and they could not tell us. The residents weren't really out and about. Beautiful setting.

Many of the staff members are extremely caring. The level of care that was promised at the beginning was not always delivered. I think this would be a great place for residence that truly only need assisted living but not for residence with a higher need of care.

It would depend on the person going. I feel that if your loved one is more independent this community would be better. Your loved one needs to be able to speak up themselves. The dining room is open and available for the residents to go eat, and the food is ok. The staff is very nice.

Realizing we have been here for around one year and one half of that time has been during the virus, we find it very difficult to make a real review. We can say that all of the management team has been very helpful and have made our stay very comfortable.

Need more storage. Meals are fair during the week but not on the weekends. Tired of lukewarm too cold meals. Also, too much carbohydrates. Not good for weight and diabetes. During quarantine we are treated like little kids. We should be able to take pets outside ourselves. it's too expensive for what you get. They made [company name removed] volunteers for income tax sit outside in 90° temperatures. Very embarrassing.

At 90, I decided it was the right time to be taken good care of. They have food and housekeeping at Regency Residence.

We chose this facility because we liked the location and after the tour we thought it would be a great fit for her. The room sizes here are decent. I would want other to know that they give a nice tour and sell you something different than what you will receive such as the pool was broken, the bus, the food, etc. I would not recommend Las Palmas.

Servers generally do their job well. Chef needs to learn to do better. Much food is over-cooked and hard to recognize from names on the menu.

My mother resided at Poets Walk, San Antonio, for approximately 10 months before passing. There is a high amount of employee/nurse/caregiver turnover but I expected this within this industry. Only had a couple of what I considered "serious" issues which were somewhat resolved. However, my most serious issue now is that my mother passed away at the first of the month after her monthly rental charge had gone thru. They told me that they owed us a refund. Now the REAL ISSUE......corporate has to issue the refund and now 2 months later....NOTHING! Have spoken with the San Antonio facility and they tell me that they can "only" send a email to corporate! REALLY! I have tried calling the corporate office only to get an answering machine, leave a message, and no one ever calls me back! Based on how corporate takes care of business would I recommend Poets Walk.....NO!

Grounds and buildings are well kept. Food could be better, it's just satisfactory. Staff is great - pleasant and helpful. Housekeeping could be better. Windows inside never worked in 3 years since I've been here. Staff strictly adhering to pandemic rules and reg. So far we are virus-free. Thank god!! Yearly rent increases are top excessive for what we are getting in return.

We have been here 4 years. Like everything in our life they are good days and weeks, people are reliable but like you said the last couple of months we stayed here and see you later. Hope should come soon.

Thank you for all you've done for me. You do the best you can. The servers are very nice and always aks me.

When you move your loved one in, you need to be local for at least a week to help the transition. They are not good at communication and it is hard to understand the staff members . They are doing a good job with COVID, only one resident and a few staff have gotten the virus. The facility is always clean. My mom has a studio and it is spacious and clean. My mom was very impressed with the food, no complaints. The corporate office is very responsive.

I’m happy with most of the people who work here. I don’t like rent raises every year on such an expensive place. We’re not getting what we’re giving. I can’t lock in my rent rate without it being raised a lot because of my age I was told. My time here can’t last because of that. I will miss the people. I love the people here. There is nothing to keep us busy like other places.