Principal Senior Living

My mother is extremely happy at The Benton House. If we have ever had a problem, which are few, they are quick to resolve whatever issue it is. I wish that all of the girls who help with my mother were all experienced, and all followed the same protocol in carrying out their duties. I realize, though, in such a facility, with the staff pulled from all directions, this is probably impossible. The ones who do take up time with her, take pride in their job, and do an outstanding job ARE, in themselves, OUTSTANDING! I love that everyone always has a smile on their face, no matter when you visit! All the staff and administration are very friendly, and easy to talk to.

I've had my mother here for a year and saw fantastic care when Jennifer Miranda was the director. She saw the value of each patient and accommodated their individual needs. The following director (H.W.) was very impersonal and corporate minded who stayed in her office a lot. I often saw her assistant stay in their office constantly and not make rounds checking on staff & personnel. Cleanliness is in dire need with constant reminders needed to clean the room, put sheets on the bed, take dirty laundry down, clean the kitchen area, etc. Being wheelchair bound my mother really does need the assistance which is not forthcoming and needs to asked for. Their medicine policy is extremely in dire need of auditing and correction. The company they use (Guardian/Moyes) is inconsistent in billing and delivery and has to be called frequently. The food is fairly good for the clientele. Hopefully the new director will make some sweeping changes and monitor the staff better. Kudos to Mary (RN), Donna (who does it all), and Mary Mckool.

I was mostly pleased with the care my wife received during her stay at Benton House. The staff was very friendly and accommodating. Unfortunately my wife had a seizure and injured herself 3 days before her stay was to end. I was notified promptly and she was transported to Newton Medical Center for evaluation and treatment. I plan to use Benton House again for respite care and recommend this facility.

Benton House is a very nice, comfortable, friendly facility, and after only a month of our association with Benton House, I am quite happy with our decision. It has a smaller homey atmosphere compared to other similar facilities in the area, and our loved one seems to have adapted very much better. Thank You!

Good clean and friendly facility.

The woman in the front, Jennifer, is just wonderful. There are, however, a few staff members that are mean to the residents there. Mom is going to be moving out soon for a couple of reasons. For one, she has fortunately gotten better and is able to get out on her own. But then there is also the fact of some of the staff not being as nice as they need to be, and also they are frequently not adequately stocked in some of the basic essentials. Once my mom was given someone elses medication. Fortunately she knew it was not right and did not take it. With the laundry services, she sometimes get someone elses clothes. It's a beautiful beautiful place, but the management needs to step in and really crack down on some of these issues!

I would tell them that it's a safe place for a loved one and the staff is friendly and do their best to take care of the residents. No place is absolutely perfect, but I would recommend Benton House to a friend if they asked.

I liked the social settings for them with group rooms as well as dining. Our loved one made friends and that was good. The staff to resident ratio was hard, my folks moved home after a few months of being at Benton Village. The staff to resident ratio was hard. My folks moved home after a few months

They are so nice, and we really loved and appreciated all the activities. However, they weren't the level of care that we needed. It would have been better to know this during the intake process. We picked this community, because of the availability and proximity to family. We were looking for a facility that had both regular care and memory care facilities.

Our family had an in person tour and we weren't the biggest fan, the hallways were smaller, the community was smaller, and just not as bright open and airy.

This was just not the right community for my loved one. They needed him to be at a different level of care than where he was at. This community was good we just didn't get too deep into the tour once we found out my loved one could not stay there

Benton House has a very friendly and homey atmosphere, however we do have some issues. Our loved one had an emergency and the push call button wasn't working so the staff members were not notified. Sometimes it is hard to get a hold of someone so the communication and attention to detail could use some work.

The staff members seem nice, friendly and they recognize us every time we come to visit. However we are not to impressed with how they secure the residents keys, when they leave the keys are put into a basket by the front door and anybody could grab them. We aren't sure if they have lost some kitchen staff but the meals take awhile to be delivered and the quality has declined. Our loved one is not to impressed with that or the evening activities, we do wish they offered more of a variety.

Our family had an in person tour and it was a good experience it was in our top three choices, but the location was a little to far away and the value for cost was just a little to high.

I recommend that someone should look at all local options. They were accommodating to get us in. I feel that they could have done a better job keeping sick residents away from healthy residents. The room sizes and the layout of the community were good. My mom was in the memory care unit. They had an outdoor garden for residents to enjoy.

My mom liked that Benton House was new (2yrs) construction, but they have zero security systems in place and don't even plan to install a camera at the front of the house at this time. She likes Benton House because it is new and the residents are younger, more lively and seem happier. At Benton House the individuals were PCAs and one RN for both assisted living and memory care. The residents are tracked by their emergency lanyard/button (I didn't see anyone wearing theirs), which leaves the resident responsible for his/her personal safety.

Had no beds available. As stated by [name removed]. Good for their facility, too bad for us. Did not have the tour.

The person who wrote the "food was phenomenal" below was written by former upper management. The food was horrible and never what the menu stated in December 2017. Hopefully by this time (Oct 2018) that problem has been rectified. But the staff is amazing...above and beyond amazing.

When touring the community they thought they were not able to handle my dad's care based on his previous community experience. The staff did not want to try to give him shot that would help his behavior. They were not a suitable fit.

This is a good place if you do not need a lot of assistance - if you have medical issues or if you are in mid or advance stage Alzheimer's stay away. The staff is not qualified - and this place is understaffed. Staff is not trained at all. Overpriced too.