Principal Senior Living

The woman in the front, Jennifer, is just wonderful. There are, however, a few staff members that are mean to the residents there. Mom is going to be moving out soon for a couple of reasons. For one, she has fortunately gotten better and is able to get out on her own. But then there is also the fact of some of the staff not being as nice as they need to be, and also they are frequently not adequately stocked in some of the basic essentials. Once my mom was given someone elses medication. Fortunately she knew it was not right and did not take it. With the laundry services, she sometimes get someone elses clothes. It's a beautiful beautiful place, but the management needs to step in and really crack down on some of these issues!

I would tell them that it's a safe place for a loved one and the staff is friendly and do their best to take care of the residents. No place is absolutely perfect, but I would recommend Benton House to a friend if they asked.

I liked the social settings for them with group rooms as well as dining. Our loved one made friends and that was good. The staff to resident ratio was hard, my folks moved home after a few months of being at Benton Village. The staff to resident ratio was hard. My folks moved home after a few months

They are so nice, and we really loved and appreciated all the activities. However, they weren't the level of care that we needed. It would have been better to know this during the intake process. We picked this community, because of the availability and proximity to family. We were looking for a facility that had both regular care and memory care facilities.

Our family had an in person tour and we weren't the biggest fan, the hallways were smaller, the community was smaller, and just not as bright open and airy.

This was just not the right community for my loved one. They needed him to be at a different level of care than where he was at. This community was good we just didn't get too deep into the tour once we found out my loved one could not stay there

Benton House has a very friendly and homey atmosphere, however we do have some issues. Our loved one had an emergency and the push call button wasn't working so the staff members were not notified. Sometimes it is hard to get a hold of someone so the communication and attention to detail could use some work.

The staff members seem nice, friendly and they recognize us every time we come to visit. However we are not to impressed with how they secure the residents keys, when they leave the keys are put into a basket by the front door and anybody could grab them. We aren't sure if they have lost some kitchen staff but the meals take awhile to be delivered and the quality has declined. Our loved one is not to impressed with that or the evening activities, we do wish they offered more of a variety.

Our family had an in person tour and it was a good experience it was in our top three choices, but the location was a little to far away and the value for cost was just a little to high.

I recommend that someone should look at all local options. They were accommodating to get us in. I feel that they could have done a better job keeping sick residents away from healthy residents. The room sizes and the layout of the community were good. My mom was in the memory care unit. They had an outdoor garden for residents to enjoy.

My mom liked that Benton House was new (2yrs) construction, but they have zero security systems in place and don't even plan to install a camera at the front of the house at this time. She likes Benton House because it is new and the residents are younger, more lively and seem happier. At Benton House the individuals were PCAs and one RN for both assisted living and memory care. The residents are tracked by their emergency lanyard/button (I didn't see anyone wearing theirs), which leaves the resident responsible for his/her personal safety.

Had no beds available. As stated by [name removed]. Good for their facility, too bad for us. Did not have the tour.

The person who wrote the "food was phenomenal" below was written by former upper management. The food was horrible and never what the menu stated in December 2017. Hopefully by this time (Oct 2018) that problem has been rectified. But the staff is amazing...above and beyond amazing.

When touring the community they thought they were not able to handle my dad's care based on his previous community experience. The staff did not want to try to give him shot that would help his behavior. They were not a suitable fit.

This is a good place if you do not need a lot of assistance - if you have medical issues or if you are in mid or advance stage Alzheimer's stay away. The staff is not qualified - and this place is understaffed. Staff is not trained at all. Overpriced too.

We had a nice tour of this community. Everyone was very kind, and polite, All our questions were answered. The community looked nice, and well maintained..

I did not feel the staff were qualified to care for someone with a medical condition. They did not seem to check on my loved one very often. They did not assist in helping to take care of his personal needs. He lost weight and they did not seem to keep him active while he was living here. One of the caregivers lied to me and said they just checked on him when I found him sick in his room. I could tell they had not been in for a while. We have moved him out of this community due to what I think was a lack of care.

When I toured the Benton House, I noticed that it was extremely new! While I was touring, some of the residents told me that things were still coming together there, and they needed more organization since its's so new.

It is an okay community. They do offer a lot of things for the residents to do. Mom really did not do much. We like that it was close to us. Mom will be moving because they do not have the means to take care of her.

The food is really the best thing about Benton. They serve fresh homemade meals. Once the summer college help went back to school youcould really tell, Benton house was not as clean. The activity director seems to be excellent for those who do not have a memory issues. I had to go to the laundry room and was amazed how dirty it was.