Principal Senior Living

Benton House did a good job overall taking care of our loved one. It was a nice looking facility, and the care staff were all very kind and professional. We did have a few issues, however. When our loved one first arrived the response times for the emergency pendants was unacceptably slow, although they did improve once we brought the issue up. The food was also an issue, there was a lot of room for improvement there.

It’s a small community so it’s more intimate with more care, more personal relationships. They are very sympathetic when bad things happen. The food is okay, but my mom likes it. They have a couple of outdoor places for residents. They have bingo and a whole calendar of activities.

My parents are happy with the quality and promptness of the care they receive. The staff is very friendly and competent. The Directors of the facility are outstanding in communicating with family and dealing with emergencies. The facility and rooms are nice and the outside setting is pretty. The meal schedule is a bit odd and sometimes the service is slow, so meals take a long time.

Lovely facility. Jenna & staff were great with residents.

It is a beautiful facility, and we chose because the facility was nice - nice and clean. I can't really complain. I see a couple of areas for improvement but other than that they have been gracious to us. The improvement needed would be the nutrition. I don't know if it's the state guidelines, but the food is relatively common, it's not excellent. The meals are probably balanced, but it might be state guidelines but they are relatively bland and there's not a tremendous amount of food on the plate. Also, there have been days when the staff has not checked on my mother during the day. She has a few issues and the're not in and out every two hours, although that may be at my mother's request. She sleeps a lot, and maybe they're coming and I just don't know it.

Was quite impressed with this community. Will definitely keep preferred list.

I really like this place but more than I can afford.

Nice. Too much money.

Nice. Out of price range.

Very nice. Bright and clean. Residents appeared very happy with Benton Village. $135/day + $6.00/day to give meds to Mom. Bring TV.

All on one level. Kitchenettes, walk-in closets. Very nice common areas - baby grand piano.

Residents seemed to be more active, were out talking to each other. Most of the smaller rooms didn?t have a sink/counter in room, only the bathroom. Two buildings 3 - 11 years old. Very helpful and wanted me to take tour.

independant/assisted can escalate care

Benton House was neat and clean except for one of the rooms that she showed where a person had just moved out. That room had an odor. The room that we would get was small. The entry was attractive as were the assembly rooms; however, it seemed a little small. There were so many infirmed people that I would not want to go there unless I too was infirmed or my husband was. I liked it being close to shopping, and the grounds seemed nice with the lake below.

This is a nice clean community. This community allows pets. The person that took us on tour was helpful. My parents did not like that there was a big long hallway as they did not want to do that much walking.

My mother is extremely happy at The Benton House. If we have ever had a problem, which are few, they are quick to resolve whatever issue it is. I wish that all of the girls who help with my mother were all experienced, and all followed the same protocol in carrying out their duties. I realize, though, in such a facility, with the staff pulled from all directions, this is probably impossible. The ones who do take up time with her, take pride in their job, and do an outstanding job ARE, in themselves, OUTSTANDING! I love that everyone always has a smile on their face, no matter when you visit! All the staff and administration are very friendly, and easy to talk to.

I've had my mother here for a year and saw fantastic care when Jennifer Miranda was the director. She saw the value of each patient and accommodated their individual needs. The following director (H.W.) was very impersonal and corporate minded who stayed in her office a lot. I often saw her assistant stay in their office constantly and not make rounds checking on staff & personnel. Cleanliness is in dire need with constant reminders needed to clean the room, put sheets on the bed, take dirty laundry down, clean the kitchen area, etc. Being wheelchair bound my mother really does need the assistance which is not forthcoming and needs to asked for. Their medicine policy is extremely in dire need of auditing and correction. The company they use (Guardian/Moyes) is inconsistent in billing and delivery and has to be called frequently. The food is fairly good for the clientele. Hopefully the new director will make some sweeping changes and monitor the staff better. Kudos to Mary (RN), Donna (who does it all), and Mary Mckool.

I was mostly pleased with the care my wife received during her stay at Benton House. The staff was very friendly and accommodating. Unfortunately my wife had a seizure and injured herself 3 days before her stay was to end. I was notified promptly and she was transported to Newton Medical Center for evaluation and treatment. I plan to use Benton House again for respite care and recommend this facility.

Benton House is a very nice, comfortable, friendly facility, and after only a month of our association with Benton House, I am quite happy with our decision. It has a smaller homey atmosphere compared to other similar facilities in the area, and our loved one seems to have adapted very much better. Thank You!

Good clean and friendly facility.