Principal Senior Living

My loved one has been there for almost a year. The food is cooked in another building and rolled over to the dinning room for my loved one. The food sits in steamers for 30 minutes to 1 hour prior to serving. Therefore everything is over cooked. The portions are too small. Dessert portions are really small. There is no variety. When my loved one asked for more she waits 15 minutes or longer. I have mingled with many residents and the only complaint I hear about is "food" "food" "food". The residents are very unhappy with Benton Manor mostly because of the food. This isn't the cheapest facility, and we are now looking to place our loved one in a new facility. Too bad because the staff is wonderful. The Activity director also needs to shake things up once in a while. All there is, is bingo and ice cream socials on site.

We used Benton Village for a brief respite stay. Overall I think the community did a good job with the services that they provide, unfortunately it just was not a good fit for my loved one. The staff all seemed friendly and attentive, and the facility itself was clean and well kept.

Our loved one has lived at this beautiful place for a couple months, the personal care givers are exceptional. The resident to staff ratio is within state requirements but higher then we were told during our tour. The have a bus for outings but they only do outings about once a week, once again not what we expected. We have been surprised at the amount of miscommunications that have happened in the short time that our loved one has been living there, Since they have only been opened a few months we hope they work out these kinks soon.

Everyone at this community was very friendly and professional, and the facility itself was very clean and nice looking. I toured quite a few when we were looking into options and this was definitely the best one I saw. However the level of care just was not adequate. My loved one had occasional breathing issues, and they did not did not know to handle these situations. I would usually find they had placed him flat on his back in bed, which was actually the worst positions for him to be in.

I toured this location when I was looking for options for my loved one and I was not impressed by what I saw. It didn't seem very clean during my tour, and they just walked into someone's room to show it to me during the tour, which didn't seem very respectful. Also, when I walked in the door there was nobody to there to greet or direct me, I had to seek someone out.

It's complicated. In terms of the room and what was available when my in-laws checked in, I would give it a 1. In terms of some of the services that were provided and their contact with us, I would give it a 5. They were very responsive to our calls. There was a bed, a chair, and a tv. Nothing was set up for them and it was totally not what we were expecting. We spent hours there trying to get them set up. No one was available at that time. All the supervisors and everyone that we has spoken with initially were in some sort of meeting off site. I was not impressed with what we got for what we paid. My in-laws were only there for 10 days for a respite stay.

Nice facility Staff seemed happy, More women than men. Seemed like older people there.

Very nice. More affordable than others. $3102.50 per month = $102 per day with level 1 assistance and meds ($85 for studio). Very convenient-just behind Publix on Suwanee Dam Road. Kitchen. $2,000 down.

If your loved one needs help with their oxygen use, forget this place. They may be qualified to administer meds and insulin injections, but they cannot or will not help your loved one get their portable oxygen units ready for trips outside their room to go to the dining room.

There are a few workers on the morning shift that are too loud during breakfast. i have seen residents sent back to their rooms if they say something the workers do not like. I have heard workers tell residents that something they were doing was disgusting. you must monitor what medicines your loved one is receiving very carefully.

My mother has been here for about a year and is diagnosed with dementia. The problem is that the facility is thinly staffed, and instead of having time to spend with patients, they are tasked with general housekeeping duties. It is tough to know where to place a loved one based on a 30 minute tour. We also have had difficulty with communication with staff over the phone in coordinating taking my mom for visits and lunch. I feel it it critical for our family to spend as much time with Mom as possible during her declining years, yet the staff make it difficult to arrange.

I am the family member of a resident. Benton House contacts me about issues that I do not need to know about and fails to contact me regarding issues that I do need to know about. The turnover in leadership has occurred too frequently in the past 13 months, and the departures of staff are difficult for my family member.

FILTHY! Especially since the new administrator has taken over. The rooms are NEVER inspected! Toilets are constantly filthy, floors, dust piles up, it is disgusting! I would never recommend this to anyone!

This facility has so much potential. The staff has always been wonderful to my mother, but it seems to be a revolving door. Management either runs off the excellent employees or they just don't pay well enough. Our family is happy with our choice for mom, but the management of the facility needs some improvements.

Our family had an in person tour and the director that we met with just did not give a very good first impression, and we just did not feel welcomed. It seemed like her attention was elsewhere rather then on us during the tour

I feel the community was deceiving about taking my loved one, and then backed out.

A nurse gave us a tour, which seemed strange. The tour seemed rushed. The rooms shown seemed dark and we noticed roach feces in one of the showers. Gave the impression they were short-staffed. We did like that the showers have benches and the greenery outside.

It is painful to see staff cleaning & vacuuming while residents need help

This facility is very posh and seemed to be the best fit for my mothers memory care needs. It seems they want residents to pay a posh price and not provide much service. I rated a two because of the poor communication and lack of personal care provided. Whenever there was a concern or I needed to follow up on my mothers care I usually found out when I called to inquire. The Director never initiated the conversation about concerns even though she was aware. Better care and follow-up needs to be provided at this facility.

It looked nice, however, no one showed up for our appointment, which did not leave a good first impression.