Principal Senior Living

The Benton House is a newer community and it is immaculate. The director and the intake nurse are amazing and very helpful. I would like to see more cultural diversity with the staff so the issues with the staff could improve. The kitchen staff would serve burnt food or would not serve food to my mother at all at times. They were very rude and difficult to work with

My mother was at this community for a short respite stay, and it was an okay experience. It is a very nice place, the community looks very nice and clean. Most of the staff was nice and pleasant. I did have my concerns about my mother's personal care. She had on the same clothes I dropped her off in. Also it seemed like they didn't shower her the whole time she was there. Other than those issues, it is a good community with kind people.

Even though I had a 6 PM appointment no one was at the desk by the front door when I came in. Waited about 10 min. for a aid to come by and ask if I needed help. Memory Care Residents were sitting around in chairs/Wheel Chairs in front of a TV. No aids in area. Older community that could use some sprucing up. Staff to resident ratio was maintained at state requirements.

Food is a real problem. Not too many fesh options available. Seems to be a lot of frozen food and lots of starch and pasta. There are a lot of residents that complain but the staff is very slow to make changes. The desserts are very small and there is no variety!! No diabetic menu either. The only dessert option for diabetics is vanilla ice cream every day/night. The food and dessert portions can be small too. They even ran out of spaghetti sauce one evening and served the noodles with no sauce! Because of continuous complaints, management has made a few intermittent improvements. But, overall, they have a ways to go in the food department. It's a shame that the residents have to keep complaining to foster change. Why doesn't management get involved and do the right thing!!

They were not able to provide the care that we needed. We were only there a short time. My loved one was sent to psychiatric care for being dehydrated. This was not a good experience for us.

To be fair, their needs were different then and they weren't as dependent as they have to be now, it was different circumstances, but there was no consistency. The main problem we had was the med techs not watching him swallow his pills nad he would throw them in the garbage; they would just put them in his hand and walk away. The meals there were horrible, very starchy, nothing fresh, everything was frozen. The called is "fresh frozen" but nothing was really fresh, that was their term I guess. There was a lot of lip service, the cleaning was sporadic and their dementia unit smells like urine 24/7. The assisted living is much better but we felt we got a lot of lip service and really no solutions.

Benton house of sugar hill in Georgia is really a bad place to send your love one. The management is bad. They don't consider the work their RAs are doing. They keep on hiring and the workers don't stay.They discriminate and and they use favoritism. The resident in Assisted Living do not really like the executive director.

Inexperienced at dealing with seniors!

Benton House staff is not equipped or trained to care for Alzheimer's patients. I would never recommend them to others.

My Mom was previously a resident at Benton House of Staley Hills. I would never recommend this facility to others. They misled us to believe that my Mom would do well in Assisted Living and that if she required more care, they could provide it. They left Mom sitting in her room without any assistance and within 2 weeks they stated that we needed to move her because they could not care for her. When I questioned them about being told they could provide additional care, as needed, they told me no one had told us that. I proceeded to look for alternative placement and the following week, I found my Mom sitting in her own feces. She had been sitting like that so long that she had begun itching and had feces dried under her nails. I would never recommend this facility to anyone looking to find care for a loved one!! After moving my Mom to her new placement, she has participated in rehab and has recovered to the point that she was able to move from Memory Care to an Assisted Living Apartment. She is no longer using her wheelchair and can take care of her needs, independently, on most occasions. She is making new friends, helping staff with activities and going into the community with the facility. I cannot state strongly enough that I would never consider Benton House.

My mom lived there twice, as we were hopeful she could live in an asst living home. Both times she was hospitalized. During the hospitalization we were told her level of care was too much for them and she could not return. We found another home. However, both times they billed us for periods of time after she left. Even though the contract states otherwise. We were even referred to a collection agency for the amount that was owed after she moved out. Was a stressful time to begin with. Felt preyed upon.

The staff here are very rude. This is not a good place for your loved ones.

Doctor was rarely in the facility even though we were promised weekly visits.

The staff at Benton house work outside their scope of practice and do not work from a holistic approach to care with the dementia patient and their families. Training is desperately needed to elevate the basic knowledge of the Alzheimers primary diagnosis and the progression there after; to better prepare and care and/or assist quality of life from the beginning stages to the end stages.

I would not recommend. Promises made to get the individual in and then promises not carried out.

My mother spent almost 4 years at Benton House of Sugar Hill. We were quite pleased with the staff and how mom was treated with dignity and respect. After one year on assisted living side, it became necessary to move her to memory care. However, everything changed the summer of 2015. There was a complete turnover of the nursing staff and director of memory care. The nurses had been very loving and tender and expressed concern as issues arose. But once new nursing staff was hired, everything was different. When asked how mom was doing, I rarely got any meaningful information. The new nurses and head of memory care were cold and professional. My mom suffered a stroke. After she died, I came back to retrieve her things. The nurse told me that all the assistants were quite shaken and upset about what happened to "Miss Ann". The nurse then told me that has she has "now been doing this for over a year" that she no longer got upset with residents became ill or died. What a horrible thing to say to someone who had just lost their parent. While the new staff may be able to execute their duties with professionalism and efficiency, there is not a sincere sense of caring or empathy in any of them.

I'm not happy about the fact that my husband got a bad cut on the palm of his hand and they could not tell me how he got it. I just think when someone gets hurt, they should be able to explain what happened and quite possibly provide better care/supervision.

We had a terrible experience here, I wouldn't recommend moving here to anyone. The food was absolutely awful. 90% of it just heated up frozen dishes that are prepared off-site. Even after a change of chefs it was still the same pre-prepared food. We had to leave eventually, I couldn't handle eating that food every day.

Lisa & Donna have a chip on their shoulder. I visited my mother 2 weeks ago. The place wreaks of urine (my mother's unit does), and the staff is indifferent. Flowers meant for residents are not delivered promptly to the room. The staff (Donna) at the front reception desk keeps them at the front reception desk for 24 hours so they can enjoy the arrangement and to make it appear as though the property decorates the place for the Holidays, and only when we call do they deliver the arrangements. The excuse for not delivering the flowers (literally a 30 second walk from the desk) - they're too busy. Be sure to carefully check this place before placing your loved ones in this facility.

For my Father. I let my father go there for a trail basis 30 days. I thought maybe it might be good for pop. After 30 days of being there, he was transferred over to the hospital. He had lost 40 lbs. They didn't even contact us. We had gotten a call from a caseworker who notified us he was there. I had noticed he was loosing weight and told Steven, but he kept saying “no he's not”. My father has no teeth and I had asked for them to puree his food for him. He had secluded himself in his room and shut down. They would not try to get him up in the morning or lunch time to eat, only during the night. He was having maybe one meal day, and that was really only if he could eat his food since they didn't even bother making it easier for him to eat it. I had paid a total of $5,600 for the 30 day trail and the month after that, and I had requested a refund. I would call Steven but he wouldn't answer the phone if he knew I was the one calling. They gave him only one bath in those 30 days and I had to go there and do the battle. I also found out he had gotten into a altercation with Langhorn his roommate. I questioned Steven and Jena, but they both said “He hadn't been in any fights”. They Lied!. The hospital confirmed he was in a fight, also so did his caregivers. I still feel I deserve some compensation. I was fooled. The place had looked clean and the food had looked great. The caregivers were really nice but NOT MANAGEMENT!.