Phoenix Senior Living

My dad is still adjusting to his move here, and the staff is working really hard to help him. He likes exploring his new surroundings , there is a great courtyard with a coe pond and they have remodeled the front so he likes going out there as well and he really enjoys the Sunday church service. Dad likes going down early for his meals because he likes visiting with the residents as they come in the dining area. We have had some issues in the beginning and they are being addressed. The staff has been great they do respond quickly when he uses his call button and they explain why it might have taken them a bit longer as they were helping others so that he understands.

My bother toured this community for our mother, and her needs. For the most part everything went well, but we did not feel this was the right fit for my mother, and her needs. We did find another community that suited our needs better overall.

My tour of this community was a decent one. The community looked okay. The staff I met was kind, but I didn't notice many aids. I didn't feel this was the right fit for me, and my needs.

For the most part I have no complaints about my mothers experience so far at this community. She has had no issues with the food and has enjoyed getting involved in some of the different events and activities they have going on through the week. I like most of the staff that work there but I have a problem with some of them. A small percentage of the staff should not be working there they can not even say hi when we walk in.

The staff here has been great to me and my loved one. They are doing a good job with trying to help her transition. They do offer plenty of activities for the residents to participate in. The community is clean except for the stains that they have in the hallway. The food can use some improvement.

I took a tour of this community and felt that it was a little older than I would like for my loved one. The staff was helpful and really nice. The community was clean though and kept up. I would recommend this place to family's.

I would like to see, especially when a resident is new to a place, staff keeping an eye out and seeing that they are getting around okay and aren't getting lost. She has had a rough time learning her way around. We have had some issues with housekeeping and the thoroughness of the laundry. There have been some issues and confusion with billing, and timing of days, and charges. There have been minor falls, and no record of the incident. It's in a convenient location for our family, and we also think it's important not to make too many changes for our loved one, so we will continue to work with them, however there are some things that definitely need work.

This was probably one of my least favorite communities that I visited. The layout was a bit awkward and the staff didn't seem as engaged as the other communities. They were also offering some pretty large incentives which makes me wonder why they need to do this.

In general I think they do a good job at Morningside of Riverchase. The facility itself is clean, and the staff are friendly. Considering they are a fairly newly opened facility, they have some issues to work through. More activities should be planned for the residents, such as organized shopping day trips.

My parents lived there. The air conditioner was broken in the entry hall and the hall on which they lived from April till September, 2014. It was over 90 degrees and horrible working conditions for the employees and receptionist. We could not go sit in the front community area because of the heat when we visited. I asked numerous times about the AC and they kept saying they were getting it fixed - finally in September. That was 5 months of unbearable heat. I would not recommend this facility. The food is bad too. I regret not reporting them to the health department.

Visited. Where were residents? Hotel-lobby-ish .

I really have no major complaints about them, and up until recently, I would have given them a 4. Due to recent events, I'm beginning to think this may not be the best situation for my loved one, who is still very mentally capable. However, I have confidence in them. The staff are very cooperative and nice, and I hope this works out. It's a great place, and it just might not be the right place for my loved one.

Jasmine offered us a great tour. She's quite savvy and answered all of our questions. Overall we thought their Dementia care cost was a bit expensive. The feel of the Dementia care division reminded me of an average mental ward tucked in the basement of a well appointed hospital.

Smaller facility with only studio apartments; not what we are looking for at this time but we liked what we saw in the memory care unit and would definitely consider this should Mom's condition deteriorate where she needs this level of care.

It was nice but, very pricey. We were paying a lot extra for her care, but she was unkempt and they were not taking her to the bathroom often enough. Her clothes were dirty and they never washed them on time. There was a lot of turnover. The way they assessed the monthly fees were so complicated, I couldn't tell what the charges were for. If your people are able to care for themselves I give them a four, but if they need personal care assistance I would give them a two.

The one thing that stood out to me about this place was that they had shared bathrooms and I didn't like that

The halls were narrow and I didn't think the facility itself was as pleasant. I think, and I'm not sure, but I think their dementia patents might have been in the same building, a different area, but the same building as the assisted living and I didn't like that.

My mother was there for 5 years. The first two years it was really good and it just went downhill after that. There were 3 or 4 different owners and after the first on it was not good. My mother went without hot water in her room for 6 months. The were friendly but by the time were were moving my mother out it was not clean. Actually, her room was filthy when we moved her out. The new nurse there is pretty ignorant. The staff are told to speak only to the POA about the care. When I went in there to ask questions they wouldn't tell me anything. They said I had to call my brother. Another thing they did was serve them ice cream after every meal and my mother is diabetic!

Older facility. Built in 1994. Reminds me of a hotel or college dorm. Could use a paint job and new carpet. Rooms are rooming.

Quite big. Might be overwhelming.