Phoenix Senior Living

Not thrilled with them, I've since realized it's all just big business, which really sucks. They have gotten my loved ones medications mixed up several times, my brother has had to really stay on top of things.

Staff needs to be vetted, and bonded because they have stealing going on in assistant living and memory care. It was closer to me and there isn't very many independent senior living facilities.

The Oaks is nicely and quietly situated well in Beaufort. The activity director is fabulous as well as a few select staff . They are friendly and treat the residents with respect. It’s kept clean and my mom’s room is nice. The maintenance guy is top notch. A few glitches from time to time when short staffed . Medication dispensing delays etc . However the food service is not as stated in brochures and internet. It takes away drastically because it’s important. They do not have chef prepared meals . More like Chefboyardee . Emphasis needs to be placed on wise non processed foods. Fresh healthy nutrition to this age group . Less microwave and meatloaf. More roast beef and potatoes. Also had ongoing issues with inaccurate accounting .

We overall did not have a good experience and communication was very poor. She only stayed a few months. There is definitely room for improvements. The poor communication created or compounded the issues. My sister isn't the easiest but my oldest sister who was dealing with things was extremely frustrated. Think she was going to write a letter to home office or a Missouri office that deals with that type of thing.

It is nicely decorated. The activities and activities director are great. The food is below adverage - especially for the elderly with health issues. It is “Southern” … meaning fried, canned, salty, and inexpensive. The administration does not eat there. An optional fresh fruit and salad bar would be nice. I have consistently addressed this food issue since 2002 with no results other than as a dining guest they have now made me feel unwelcome (they now serve me 30 minutes after my loved one - even with advanced notice AND my loved one is charged for it). I do not care for the onsite administration or the mother company. The onsite administrator I had an issue with when she was at [facility removed] and managing BofS at the same time during Covid. The business manager is borderline hostile to me. The room cost has been raised by 12% and then 8-10% each year for the last two with “levels of care” extra and food trays extra etc. I tolerate it due to my loved one being 96 yrs. old.

We chose The Trace and it is a 5 for cleanliness, friendliness of staff. But I'm not too happy with the value for cost. However, if the person is independent, we would recommend The Trace Senior Living community to other families.

Great location and nice facility - so much promise but seem to have trouble finding and retaining good staff. Former Exec Director was just awful; jury is out on the replacement - is the problem local or at corporate, nobody seems to know. Food has gone from passable to terrible as longtime chef left and has not been adequately replaced. Onsite salon and resident activities - talked about during initial sales process but have not been fulfilled. There are some good staff but the rest are lacking.

The nursing home was not very clean- feces in her bathroom. She was unsupervised at times and fell. They need more staff to handle the patient population and dedicate more time to caring for the individual needs of the patients. [name removed] was transported to the hospital twice due to injuries in the short time she spent in the facility. Expensive for the care received. The Hospice Nurse was awesome. [name removed], the lead nurse, was very kind, compassionate and responsive to our needs.

You have to advocate for your family member. This is 2nd memory care facility my mom in. I now think they are all pretty much the same. Areas for improvement. Lack of training in memory care. Basic needs at times ignored. Not cutting up food or allowing enough time to eat. I doubt she is getting enough to eat. So much wrong, but hey, work ethic is not what it used to be and such a shame since memory care houses one of the most vulnerable populations that cannot speak up and tell you anything that goes on behind locked doors. I don't recommend any type facility for anyone. Best solution is to take care of your loved one yourself, but that is unrealistic. I have to work and her care is too much for one person 24/7. Wish I could. Some good staff at Terrace, but not consistently meeting needs. The very best thing I can say about the Terrace is that I am only several minutes away.

My loved one is a resident at The Neighborhood at Hopkinsville and the overall experience has been just okay. The food is not good. Most of the staff is not great. If I could, I would move my loved one. However, for several reasons, I cannot.

My loved one was previously a resident at The Pearl at Five Forks and the overall experience at this facility was okay. The staff that was there when she first arrived was great. However, there was a lot of turnover and I am unsure why. The cost went up $[removed] a month at the beginning of the year, a steep jump for care etc. Overall, it was fine. With memory issues, I feel that hygiene can be difficult to maintain.

My ratings are greatly affected by ongoing staffing issues and past leadership issues. I have seen improvements but I am concerned about whether this will be maintained. I think in some respects, they are doing the best that they can. It is just that past problems affected the quality of care. I would still recommend Morningside of Auburn to others, especially given local options.

It varies with the staff at The Phoenix at James Creek. During the day the staff was kind, the night shift they were not as attentive and kind. Housekeeping was overall okay. Not super impressive, but not bad. They told us that they would give us a microwave and that never happened. It took a while to get things going like helping my mom shower. Mom loved vegetables and it was always the same canned vegetables, so not much much variety there. She wanted a different kind of juice and it was always the same strawberry kiwi mix, which she got tired of. But overall, the food was good. I would recommend this facility.

They have had quite a bit of staff turnover in the past year but I think that is pretty normal for the industry. Everyone is very nice, but I feel that they could have more communication on a regular basis with the relatives of the residence. I.e. a weekly update newsletter or email or something just to see given overview of how they're doing what's going on what things they participated in similar to something you would get from a preschool. for a memory care resident that is more of a roamer.... I feel that when they have certain group activities in their main area that they should have workers by the entries to where the residents go back to their rooms to redirect them back to the activity. understandably not every resident wants to do every activity, but when there are big activities like a music event or something like that for the socialization, I think it would be good to keep them all together and engaged in that event. They do not currently do that and allow the residents to wander back to their rooms or to the TV room or whatever but they already spent so much time doing that. I think it's better to keep them engaged in a more stimulating activity. Lastly, they do have different seminars and about memory care dementia all timers educational things that I think are great for the relatives of the residence but if you cannot attend in person, they don't record these and then email them out to people that live long distance, which I've asked for numerous times, but never receive a response for so that's disappointing because they could easily do that. So if you are out of the immediate area you don't get access to any of that information, which is a shame.

Suggestions for improvement: They need to fix their procedures and/or train/hire better aide staff. Medication management needs improvement. I would still recommend them to others, although I'd say the resident's family needs to stay very involved.

The staff seemed very friendly in my experience. Housekeeping seemed to be good in the facility, but I don't know if they spent much time in my mother's room. Communication with the family was good if the facility was trying to contact me, but not always if I was trying to call someone at the facility. Move I process seemed to be fine. The meals were probably the biggest disappointment. I was not impressed by what I heard about the meals.

I would tell them to shop around. Some of the amenities they talk about initially are not as advertised.The staff seems nice but they seemed to be under staffed and they don't have enough security guards.

My loved one was previously a resident at Legacy Heights Senior Living Community and the overall experience was not great. It seemed to work for her at first, but after a few months we started looking for a new place. I would not recommend this place to others.

They are not prepared to care for someone who is SIGHT impaired. Night shift is poorly managed, Staff has tendency to be defensive. No warm water. Med Techs are poorly trained and inconsistent. Don't get me wrong, there are (25 percent) many excellent people there! They need to incorporate activities that would benefit someone with vision problems.

From the start, we had an issue with my mom not being placed on the shower schedule nor was her laundry done for 2 weeks. After we straightened out the oversight, things went smoothly for some months but later we started to notice that on the weekend things went awry! Mom's room was not clean nor was she receiving the care she needed. I brought this to the Director's attention and he assured me it wouldn't happen again, but it continued to occur, mostly on the weekends. We then made the decision to remove my mom from the facility after only 8 months. If Lakeview had put as much effort into taking care of my mom as they did getting my business, they would be spectacular. Kudos to [name removed] for selling me on moving my mom to Lakeview!