Phoenix Senior Living

My loved one is a resident at The Neighborhood at Hopkinsville and the overall experience has been just okay. The food is not good. Most of the staff is not great. If I could, I would move my loved one. However, for several reasons, I cannot.

My loved one was previously a resident at The Pearl at Five Forks and the overall experience at this facility was okay. The staff that was there when she first arrived was great. However, there was a lot of turnover and I am unsure why. The cost went up $[removed] a month at the beginning of the year, a steep jump for care etc. Overall, it was fine. With memory issues, I feel that hygiene can be difficult to maintain.

My ratings are greatly affected by ongoing staffing issues and past leadership issues. I have seen improvements but I am concerned about whether this will be maintained. I think in some respects, they are doing the best that they can. It is just that past problems affected the quality of care. I would still recommend Morningside of Auburn to others, especially given local options.

It varies with the staff at The Phoenix at James Creek. During the day the staff was kind, the night shift they were not as attentive and kind. Housekeeping was overall okay. Not super impressive, but not bad. They told us that they would give us a microwave and that never happened. It took a while to get things going like helping my mom shower. Mom loved vegetables and it was always the same canned vegetables, so not much much variety there. She wanted a different kind of juice and it was always the same strawberry kiwi mix, which she got tired of. But overall, the food was good. I would recommend this facility.

They have had quite a bit of staff turnover in the past year but I think that is pretty normal for the industry. Everyone is very nice, but I feel that they could have more communication on a regular basis with the relatives of the residence. I.e. a weekly update newsletter or email or something just to see given overview of how they're doing what's going on what things they participated in similar to something you would get from a preschool. for a memory care resident that is more of a roamer.... I feel that when they have certain group activities in their main area that they should have workers by the entries to where the residents go back to their rooms to redirect them back to the activity. understandably not every resident wants to do every activity, but when there are big activities like a music event or something like that for the socialization, I think it would be good to keep them all together and engaged in that event. They do not currently do that and allow the residents to wander back to their rooms or to the TV room or whatever but they already spent so much time doing that. I think it's better to keep them engaged in a more stimulating activity. Lastly, they do have different seminars and about memory care dementia all timers educational things that I think are great for the relatives of the residence but if you cannot attend in person, they don't record these and then email them out to people that live long distance, which I've asked for numerous times, but never receive a response for so that's disappointing because they could easily do that. So if you are out of the immediate area you don't get access to any of that information, which is a shame.

Suggestions for improvement: They need to fix their procedures and/or train/hire better aide staff. Medication management needs improvement. I would still recommend them to others, although I'd say the resident's family needs to stay very involved.

The staff seemed very friendly in my experience. Housekeeping seemed to be good in the facility, but I don't know if they spent much time in my mother's room. Communication with the family was good if the facility was trying to contact me, but not always if I was trying to call someone at the facility. Move I process seemed to be fine. The meals were probably the biggest disappointment. I was not impressed by what I heard about the meals.

I would tell them to shop around. Some of the amenities they talk about initially are not as advertised.The staff seems nice but they seemed to be under staffed and they don't have enough security guards.

My loved one was previously a resident at Legacy Heights Senior Living Community and the overall experience was not great. It seemed to work for her at first, but after a few months we started looking for a new place. I would not recommend this place to others.

They are not prepared to care for someone who is SIGHT impaired. Night shift is poorly managed, Staff has tendency to be defensive. No warm water. Med Techs are poorly trained and inconsistent. Don't get me wrong, there are (25 percent) many excellent people there! They need to incorporate activities that would benefit someone with vision problems.

From the start, we had an issue with my mom not being placed on the shower schedule nor was her laundry done for 2 weeks. After we straightened out the oversight, things went smoothly for some months but later we started to notice that on the weekend things went awry! Mom's room was not clean nor was she receiving the care she needed. I brought this to the Director's attention and he assured me it wouldn't happen again, but it continued to occur, mostly on the weekends. We then made the decision to remove my mom from the facility after only 8 months. If Lakeview had put as much effort into taking care of my mom as they did getting my business, they would be spectacular. Kudos to [name removed] for selling me on moving my mom to Lakeview!

He never got a hot meal. You have to hover over the techs to make sure they are doing everything they are supposed to do. "As needed" medications only get dispensed if a patient asks. He wasn't always able to verbally ask, so he didn't get medications.

During the time my family member was there, the staff was wonderful, could not do enough for us. Once they left all the response was different and that the reason the overall experience was not good. Send several email with no response.

Housekeeping is inconsistent, at best. Often rooms aren't cleaned and linens are not changed. In the beginning, laundry was not done but that has gotten a little better. So far every bill has been incorrect and has required me to contact them. Most staff dealing with residents are good, but management is unresponsive and defensive. Communication is essentially non existent. The move in was completely independent, no one welcoming us other than sign at front desk or explaining things to us. Had 2 "outbreaks" so far. 1 was never communicated and the 2nd was communicated long after it had begun. I have to be MUCH more involved after moving her in than I was when she lived independently. I would probably not recommend it highly to anyone.

Most of nurses and kitchen staff was friendly. When my loved one did not feel well and go to the dining room her food was really late coming to her room. It was rarely what she ordered. She does eat red meat and it was usually meat they brought. Meals were not very healthy and lacked variety. My loved one fell the first day she was there. My sister pulled her nurse cord and it took an hour for nurse to come. This happened several times. Pull the nurse cord and takes a while for nurse to respond, Especially at night. Complained to Director and didn't hear any apology. The batteries one time were not working on the pull cord. Her room was supposed to be cleaned once a week sometimes that did not happen. Her laundry was messed up and no one apologized. They washed all her clothes together and her jeans turned all her white clothes blue and messed them up.

The location was convenient, the pricing was okay, the facility was clean, the staff were very friendly (especially the dietary staff!), and the manager said the facility could accommodate our mother's needs. Unfortunately a lot of the accommodations were not available after she moved in, so this was very disappointing. We are currently looking for other options, as the facility promised a lot of things that they were actually unable to provide, and we are still being charged full price for 3 months when our mother was only in the facility for 3 days.

This place is no longer that good. They have more residents than workers. The food is not as good as it once was. Some of the staff that remain are not that well trained.they give you a pendent to ring for help. You will be waiting for ever. The residents are friendly andnice.

My loved one is currently a resident at The Pearl at Five Forks. Overall, her experience at this facility has been pretty good. The cleanliness and friendliness is good. The food and activities are also good. I would recommend this facility to others, but I would also say that it's helpful to visit and be active.

The food is low budget and consistently bad. For [amount removed] rent they should be eating steak not ham and cheese sandwiches. Activities: bingo called by a computer then nothing. Everything they ever schedule is early in the day so after lunch there is nothing. All the residents are bored to tears. Other: They have bad staff turnover and use a lot of agency staff. Changed administrators 3 times in our 4 months there. 3 of those months her shower was out of service and she was not provided or aided with an alternative. 3 falls while there.

We were told that the break in time for a new resident would be very hands on. It wasn't. We had no interaction or guidance from anyone. The first weekend it didn't seem like anyone was aware that my mother moved in and that Monday she wasn't listed at the front desk as a resident in her assigned room. We were forced to chase anyone down looking for answers, especially about bathing. Terrible response to concerns regarding lack of showers and I was forced to put something in writing to the director. I was told to see the nursing assistant for additional help needed with dressing and getting into bed, but nothing changed after speaking with her. When help was there they were great, but they weren't the administrators or supervisors. I've contemplated moving mom to another facility, but I'm trying to be patient and see how things progress. We have a nanny cam in the room and we see our mother struggle. We have explained what our mother needs help with, but nothing changes. They need to be more responsive. Even without our input, they should know by now that my mother cannot dress herself or get into bed with covers. Right now, I cannot recommend this facility to others until I see some progress or positive change.