Phoenix Senior Living

The staff seemed very friendly in my experience. Housekeeping seemed to be good in the facility, but I don't know if they spent much time in my mother's room. Communication with the family was good if the facility was trying to contact me, but not always if I was trying to call someone at the facility. Move I process seemed to be fine. The meals were probably the biggest disappointment. I was not impressed by what I heard about the meals.

I would tell them to shop around. Some of the amenities they talk about initially are not as advertised.The staff seems nice but they seemed to be under staffed and they don't have enough security guards.

My loved one was previously a resident at Legacy Heights Senior Living Community and the overall experience was not great. It seemed to work for her at first, but after a few months we started looking for a new place. I would not recommend this place to others.

They are not prepared to care for someone who is SIGHT impaired. Night shift is poorly managed, Staff has tendency to be defensive. No warm water. Med Techs are poorly trained and inconsistent. Don't get me wrong, there are (25 percent) many excellent people there! They need to incorporate activities that would benefit someone with vision problems.

From the start, we had an issue with my mom not being placed on the shower schedule nor was her laundry done for 2 weeks. After we straightened out the oversight, things went smoothly for some months but later we started to notice that on the weekend things went awry! Mom's room was not clean nor was she receiving the care she needed. I brought this to the Director's attention and he assured me it wouldn't happen again, but it continued to occur, mostly on the weekends. We then made the decision to remove my mom from the facility after only 8 months. If Lakeview had put as much effort into taking care of my mom as they did getting my business, they would be spectacular. Kudos to [name removed] for selling me on moving my mom to Lakeview!

He never got a hot meal. You have to hover over the techs to make sure they are doing everything they are supposed to do. "As needed" medications only get dispensed if a patient asks. He wasn't always able to verbally ask, so he didn't get medications.

During the time my family member was there, the staff was wonderful, could not do enough for us. Once they left all the response was different and that the reason the overall experience was not good. Send several email with no response.

Housekeeping is inconsistent, at best. Often rooms aren't cleaned and linens are not changed. In the beginning, laundry was not done but that has gotten a little better. So far every bill has been incorrect and has required me to contact them. Most staff dealing with residents are good, but management is unresponsive and defensive. Communication is essentially non existent. The move in was completely independent, no one welcoming us other than sign at front desk or explaining things to us. Had 2 "outbreaks" so far. 1 was never communicated and the 2nd was communicated long after it had begun. I have to be MUCH more involved after moving her in than I was when she lived independently. I would probably not recommend it highly to anyone.

Most of nurses and kitchen staff was friendly. When my loved one did not feel well and go to the dining room her food was really late coming to her room. It was rarely what she ordered. She does eat red meat and it was usually meat they brought. Meals were not very healthy and lacked variety. My loved one fell the first day she was there. My sister pulled her nurse cord and it took an hour for nurse to come. This happened several times. Pull the nurse cord and takes a while for nurse to respond, Especially at night. Complained to Director and didn't hear any apology. The batteries one time were not working on the pull cord. Her room was supposed to be cleaned once a week sometimes that did not happen. Her laundry was messed up and no one apologized. They washed all her clothes together and her jeans turned all her white clothes blue and messed them up.

The location was convenient, the pricing was okay, the facility was clean, the staff were very friendly (especially the dietary staff!), and the manager said the facility could accommodate our mother's needs. Unfortunately a lot of the accommodations were not available after she moved in, so this was very disappointing. We are currently looking for other options, as the facility promised a lot of things that they were actually unable to provide, and we are still being charged full price for 3 months when our mother was only in the facility for 3 days.

This place is no longer that good. They have more residents than workers. The food is not as good as it once was. Some of the staff that remain are not that well trained.they give you a pendent to ring for help. You will be waiting for ever. The residents are friendly andnice.

My loved one is currently a resident at The Pearl at Five Forks. Overall, her experience at this facility has been pretty good. The cleanliness and friendliness is good. The food and activities are also good. I would recommend this facility to others, but I would also say that it's helpful to visit and be active.

The food is low budget and consistently bad. For [amount removed] rent they should be eating steak not ham and cheese sandwiches. Activities: bingo called by a computer then nothing. Everything they ever schedule is early in the day so after lunch there is nothing. All the residents are bored to tears. Other: They have bad staff turnover and use a lot of agency staff. Changed administrators 3 times in our 4 months there. 3 of those months her shower was out of service and she was not provided or aided with an alternative. 3 falls while there.

We were told that the break in time for a new resident would be very hands on. It wasn't. We had no interaction or guidance from anyone. The first weekend it didn't seem like anyone was aware that my mother moved in and that Monday she wasn't listed at the front desk as a resident in her assigned room. We were forced to chase anyone down looking for answers, especially about bathing. Terrible response to concerns regarding lack of showers and I was forced to put something in writing to the director. I was told to see the nursing assistant for additional help needed with dressing and getting into bed, but nothing changed after speaking with her. When help was there they were great, but they weren't the administrators or supervisors. I've contemplated moving mom to another facility, but I'm trying to be patient and see how things progress. We have a nanny cam in the room and we see our mother struggle. We have explained what our mother needs help with, but nothing changes. They need to be more responsive. Even without our input, they should know by now that my mother cannot dress herself or get into bed with covers. Right now, I cannot recommend this facility to others until I see some progress or positive change.

The Retreat at Lady's Island appeared to offer much and a resident can age in place there even through hospice, but it's very expensive. The individual who gave tour at the Retreat was a bit too slick for my taste, and I had to push to get answers.

Legacy Heights is understaffed for the amount of residents that they have and could not properly care for my loved one. She is doing way better where she is now. The sales team was great, however.

Employees are friendly, but food and care is disappointing at times. Food just needs to be better, no super long waits, and listen to residents requests. At times, caregivers did not listen to my mother's wishes.

The staff were very nice to work with. The community was dated and older.

They are very friendly. The dining room is closed.They are doing the best that they can, with what they have. They are undergoing some challenges. They are good with the communication. We picked this community, becasue of the friendliness of the staff.

Our experience here has not been a good one. The staff are fantastic, friendly people but the job just doesn't get done. Workwise, I'd hire maybe 2 or 3 of them. I don't know if the resident to staff ratio is off or what the root of the problem is, but things aren't getting done. I hate to speak negatively, because they really are nice people. I've spoken to the director about it several times. I've witnessed staff members sitting in the office and visiting instead of doing things that need to be done. They only have 2 attendants to help the Dementia residents from what I've seen. My loved one needs assistance with eating (which was in her care plan), but she wasn't getting it. I had to hire outside help at an additional cost to come help her. It got to the point where my loved one had lost 12 pounds in 4 weeks.....she wasn't eating (wasn't getting help, her meals were just put in front of her), wasn't drinking water, and wasn't mobile/walking on her own like she was before. Since we've hired outside help to come in and assist, my loved one has significantly improved. But we shouldn't have to do that. Also, any activity that they do is inside. The residents don't go outside. The facility itself is beautiful up front (entry and Assisted Living). But when you get to the Memory Care Unit, it's like a mental ward. They opened this place as a business, not a caring facility. The Executive Director is incredibly kind and empathetic, but it stops there at the door. There is no follow through with the staff. The floors and kitchen don't ever seem to be clean. I guess it's gotten better, the floors have been a little more clean recently and the facility doesn't always smell like urine the way it used to. Either way, I wouldn't recommend this place to friends and family. We're looking at moving our loved one.