Phoenix Senior Living

My tour of this community was okay. The marking director was very nice and helpful. She was very informative. The community looked older, and the rooms didn't look the best. The community could use some updating. I didn't feel like this was the community for my father. The marking director was very kind.

Our experience with Summit Place has been a good one overall. It is a clean, nice looking facility, and the staff have all been very friendly for the most part. The food really wowed us at first, but unfortunately that level of quality didn't last. The food is good, but I do think it could be improved.

We visited multiple communities in the Atlanta area and elsewhere for communities with independent/assisted living care and no other community compared to SP in terms of the facilities and meals offered for the cost. The cottage duplex setup for the independent living segment is impressive with the 1,000 square foot floor plan, the food is excellent, and the activities are well aligned and coordinated by very cheerful, friendly, and helpful staff. On the somewhat problematic side is the very bumpy administrative coordination we have seen so far, which we encountered from our very first visit. Some balls were dropped at various times, which required follow-up/advocacy, and services such as maintenance, housekeeping, and salon services have been less than hoped for. However, the visiting physician has been extremely helpful with getting the necessary specialists lined up for medical care. Overall, the positives outweigh the negatives, but I would caution children/caregivers who place their parents/seniors at SP to stay on top of the details and maintain close contact with staff. Ask questions and be an advocate, advice that applies no matter what community you choose, but in this case consistent follow-up is necessary.

They have done really well trying to get mom to come out of her shell and be a part of the community. They have not been successful, but that is not at all her fault. They have done all they can and have done a great job managing her medication, and getting her to eat three times a day, which she was not doing when living with her daughter. They've done a great job helping with the bathing, and working with her limited vision. One thing she has complained about a lot is the food. She says that the meals are frequently cold and have to be sent back.

Our expereience over the past 1 1/2 yrs has been just that, an experience. My loved one is in the memory care building and the sales pitch was wonderful but does not follow through. I was sold a "montosourri" lifestyle for the residents, but the care staff does not pariticpate unless a tour is coming thru or a prescription is written for PT or OT to do it. The most simple requests (i.e. yogurt for lunch or with lunch) can turn into the biggest ordeal. You must bring the yogurt in yourself if you want them to have it. I though meals were included with the monthly fee? They are quick to diaper a resident, and slow to change that diaper. You really need to be hands on for the first 90 days after moving your loved one in. It's not a bad place, but i do feel like i need a "nanny cam" sometimes.

Our family was immediately welcomed into this community. We are finding the staff to be very helpful and accommodating. One of the most helpful attributes is the availability of other family members to talk with and find support. The executive director had made himself available at any time we've needed. We were most impressed with his willingness to take the initiative to learn of my father's special healthcare needs and provide his staff with appropriate and adequate training. Our first week was of course difficult, yet it was made easier by the staff's understanding of our anxiety and their ever-present patience with our frequent questions, visits and phone calls. As we continue to transition and become accustomed to our new "Home" for Dad we are appreciative of the staff's concerns for our well-being and for providing a safe and comfortable place for our Dad.

Staff is working hard to make this a better place. We are pleased with how caring all the aides and med techs are, and my mother seems to respond well to them. Biggest concern is a bit of iinconsistency of food. Sometimes it is great, others lacking. I know the food service director is attempting to get more balance in meals, but there is often too much starch. Recently my mother chose a BLT wrap for the noon meal, and there was barely ANYTHING in the wrap. One evening when we ate with her, her soup was not even lukewarm. Little [removed] pineapple slices rather than chunks, which are easier for seniors. Often food is not proper (hot) temperature when served. Some meals service is fast, other days 30 minutes passes before entre served. BUT, I know hard work is being done to improve consistent standards. There is a good range of activities, and staff reminds residents when activities are to take place.

My mother lives in the Arbor Terrace (it's been exactly 30 days since she moved in) , and I like the facility very much. I like the layout, the people and both my mother and I liked the food. The staff have been very responsive, responding to my inquiries right way, which is good. They have an activities program that covers both the daytime and evening hours, as well

Since 3 weeks my Mom lives in the Assisted Living ,Legacy Hights, she needed to be moved from an Independant Lving Place she was happy there. Unfortunately she fell and fractured her hip, was in Rehab for 8 weeks and could not return to her old place. She is 92! Of course a new place at that age is an adjustment, I can only say, that Legacy Hights lacks warmth from the Staff, not all, but the smiles and friendliness is mossing. Her room is very nice,the DR are many and clean, the Ambiance very nice, you can sit outside, most are cold 76-78F .For my Mom a routine has not been established yet.

We are currently still working out some small kinks but they are working with us to try and fix the issues. Overall we are happy and think we are in the right place and would be able to recommend them to anyone.

Overall, the experience was not wonderful. Staff were continually changing, and it was difficult for my loved one to develop any kind of relationship with the staff. On a number of occasions, we found bugs in the room, and the facility had to come in and disinfect it. A number of clothing items were also "misplaced." We were not sure how they were misplaced, but new clothes we brought for our loved one would disappear. Whether they were taken by another resident or a staff member, we don't know. We also felt that the leadership was in over their head and didn't seem to have the skills required for the position. These comments are based on our experience of having a relative at this facility for over three years.

I felt like they weren’t really able to provide any concrete information other than the price of the room. There were many charges that were “oh yeah, also you have to pay this monthly”. There were no print outs, just information she wrote down on a piece of paper. I did appreciate that she said they were waiving the community fee, but overall didn’t feel like it was a good fit bc the tour was lacking relative information.

I really can't tell you a whole lot about The retreat at Loganville. My sister seems very well taken care of. She says the food is adequate and I can't get out to help her around things go places but about once a week because right now I've got some medical problems that are taking precedent. As far as I know, though she is happy there.

Positives - wonderful atmosphere, kindness of employees, amenities, let you bring your own furniture and comforts of home. Negatives: 1. Sometime bathing was not frequent enough 2. Not checking on clients regularly 3. Lack of urgency on some medical needs

Looks like you take your residents for granted. Start with something good and then back off. The food is cold.

I am a 100% service disabled veteran, and I find that, even though I have become close friends with some of the staff and residents, there has been a serious caregiver problem. A few of the caregivers here, are definitely not right for this business, in which dealing with residents having severe mental issues, like my dear wife, is why I sought another facility.

Help on the floor is good. Admin lost $$$ of my prescriptions. They are not helpful in keeping people out of my wife's room. They mis-diagnosed how much help my wife needed. I felt they fleeced us on assisted living expenses. Not a place I would recommend

The overall experience was a bit frustrating. It was frustrating because I couldn't call the place myself. I had to go through you guys. The place we settled on, though is quite nice. The rooms are clean. The people are very friendly. The only complaint is they keep it very cold in the common areas and they said that's mainly for the staff. But the staff aren't the ones that are paying. So my brother won't go to any of the activities like bingo or crafts or anything like that because of the cold temperatures. And his comment is he should not have to wear a coat to dinner.

Staff is mostly travelers so they don't know what they are doing. Medication passes are inconsistent and often wrong. Food is horrible. Often inedible and very little variety. Billing is inconsistent and often wrong. Transport to doctors appointments are very limited to certain days and times making scheduling a nightmare. Cleaning of residents rooms in scares and not done with any consistency of what is cleaned or when it's done. Laundry is often lost despite being labeled. Staff sends their kids into residents rooms to sell them candy and other fundraising items. Activities are frequently cancelled last minute and rarely have anything on the weekends.

Some of the services that we were told that we could expect are not being received, such as religious services, regular outings, etc. there are also lingering billing discrepancies.