Phoenix Senior Living

Our family was immediately welcomed into this community. We are finding the staff to be very helpful and accommodating. One of the most helpful attributes is the availability of other family members to talk with and find support. The executive director had made himself available at any time we've needed. We were most impressed with his willingness to take the initiative to learn of my father's special healthcare needs and provide his staff with appropriate and adequate training. Our first week was of course difficult, yet it was made easier by the staff's understanding of our anxiety and their ever-present patience with our frequent questions, visits and phone calls. As we continue to transition and become accustomed to our new "Home" for Dad we are appreciative of the staff's concerns for our well-being and for providing a safe and comfortable place for our Dad.

Staff is working hard to make this a better place. We are pleased with how caring all the aides and med techs are, and my mother seems to respond well to them. Biggest concern is a bit of iinconsistency of food. Sometimes it is great, others lacking. I know the food service director is attempting to get more balance in meals, but there is often too much starch. Recently my mother chose a BLT wrap for the noon meal, and there was barely ANYTHING in the wrap. One evening when we ate with her, her soup was not even lukewarm. Little [removed] pineapple slices rather than chunks, which are easier for seniors. Often food is not proper (hot) temperature when served. Some meals service is fast, other days 30 minutes passes before entre served. BUT, I know hard work is being done to improve consistent standards. There is a good range of activities, and staff reminds residents when activities are to take place.

My mother lives in the Arbor Terrace (it's been exactly 30 days since she moved in) , and I like the facility very much. I like the layout, the people and both my mother and I liked the food. The staff have been very responsive, responding to my inquiries right way, which is good. They have an activities program that covers both the daytime and evening hours, as well

Since 3 weeks my Mom lives in the Assisted Living ,Legacy Hights, she needed to be moved from an Independant Lving Place she was happy there. Unfortunately she fell and fractured her hip, was in Rehab for 8 weeks and could not return to her old place. She is 92! Of course a new place at that age is an adjustment, I can only say, that Legacy Hights lacks warmth from the Staff, not all, but the smiles and friendliness is mossing. Her room is very nice,the DR are many and clean, the Ambiance very nice, you can sit outside, most are cold 76-78F .For my Mom a routine has not been established yet.

We are currently still working out some small kinks but they are working with us to try and fix the issues. Overall we are happy and think we are in the right place and would be able to recommend them to anyone.

The facility was neat and clean. The staff seemed nice. The heat was being worked on so it was cold. We saw a few residents. Just not a place for my mom at this time. The location was close. The information session was good.

Good care, but they are shutting down the facility March 15. My parents were happy in their time there, staff seemed to care, very helpful with the tasks of daily living.

In my opinion, it is far above other facilities in this area for independent living. I came from one like I said is larger than this so that makes a difference. They had much more planned activity for independent living than they do fear. I think they're trying, but they haven't made that but nobody else has either an independent living doesn't mean like you have your own house your own yard so they can be some planned activities and more of them for independent living

The biggest problem was definitely the food quality. If they got that issue fixed, it is a place that I would recommend.

The compound is kept up pretty well. The activities are very lacking. They have taken 1 trip outside of shopping just one time. The issue is with the sales team and contracts. Every place we visited including The Retreat at Conyers said that two meals were included per day. This was a big selling point. Just after 3 months they send a letter stating we would have to pay for our meals. The meals were excluded from the contract. I have spoken to a lawyer and will probably pursuing a case for misleading sales practices.

My cottage is great, the food service leaves a lot to be desired. One day you are eating as a community the next they say they will no longer be serving meals at community center. They had a great soup and salad bar, they say it's too expensive to maintain. Salads that came with later meals the lettuce was wilted.

I would give it a 3, they have some staff that are wonderful, some that are lazy with attitudes. My dad likes the food, and I eat there a lot, agree, nice choices, etc. Housekeeping is horrible, I visit 2-3 times a week, spend most of my time cleaning his room. There are very few activities, my dad gets bored a lot. It's probably a great place for someone who is 100% independent with no vision or hearing impairments. If I had to choose again with hindsight, I would not have chosen the Phoenix.

One negative point. No one told me if the entrance fee. The staff is good. My loved one is happy there - but none of them told us of the entrance fees.

My clients were put in respite care there for 10 days. One of the beds broke with when I tried to move it. It was not replaced only modified, neither TV worked in the room at first then my client accidentally knocked it over with his wheelchair, also never replaced and no TV was able to watch for the duration of their stay and his was billed for the tv in which he ACCIDENTALLY knocked over. The room should have been proofed before we came. Cords on the floor and the fact that the tv was too large and in the way of his wheelchair should have been reason enough for them not to be billed for the broken tv on top of being charged an astronomical amount for the stay. I gave specific directions on the needs of my clients and they were not met entirely. We were told there was a happy hour every day but my client was never offered a cocktail. I brought provisions for both of them. I understand things happen but all in all I feel for the money it was not worth it.

My mother had zero hot water in her room. They bathed her in cold water. Communication between staff concerning new occupants was poor. They expected a 92 year old who had never been in an elevator to navigate elevator use for meals on the first day. My mother was sent to the hospital on the third day of occupancy and never returned. They refused to refund any money even though she was only there 3 days. They charged a hefty occupancy rate plus a large "Community Fee" which was also not refunded even though she only slept there two nights, only ate three meals and barely moved in before they claimed she wasn't a good fit for their place!! Also refused to return and entire two months of medication we brought with us when she moved in.

[name removed] made it amazing. It was very nice and had a more independent atmosphere. Better security and really explain to people who have never had to deal with assisted living facilities, what the levels mean and the risks that come with that. Being allowed to leave whenever.

My mother-in-law was a resident of The Retreat starting in the assisted living area. As a family I don’t think we understood assisted living or the care that she needed extended beyond the care offered on assisted living. She was transferred to memory care unit and I can’t say enough nice things about the unit. The staff was very caring knew what was going on with her and make suggestions for us. Staff from upstairs came to check in on her and visit her. I thank the management of The Retreat and the staff for giving great care.

The staff on the memory care side are so attentive and treats the residents with respect. They need more activities but the employees leading the ones they have are very nice.

We picked the Phoenix because they have controlled access to the front door. It allows them to handle dementia residents in their assisted living area. The problem is that they are not staffed to handle the care needs of a dementia resident in the assisted living area. And the memory care units are not suitable for a resident unless their dementia is so severe that they no longer need activities or food choices. It has the potential of being a good facility if they clean up these issues and staff appropriately. Really nice caregivers but they do leave out of frustration. As usual, this place is VP top-heavy.

As with any place of service. There are always good people who do so very well and those negative experiences Dad had were with only a few. I think those few would have done so much better if they had more help. I also recommend a a different call system , one that involves a voice that answers and can listen to the specific needs of the client. Knowing one is heard and knowing thelp is on the way is so much better than waiting for and wondering. I think for the size and number of residents, this facility is grossly understaffed. My father never knew if or when assistance would arrive. He was unkempt and felt very strongly that the floor staff did not care about about him and his wellbeing. For someone with more independence and less need for assistance, yes I would recommend them. But for someone who needs help moving from bed to chair, bathroom to chair, any transferring, no.