Phoenix Senior Living

The facility was neat and clean. The staff seemed nice. The heat was being worked on so it was cold. We saw a few residents. Just not a place for my mom at this time. The location was close. The information session was good.

In my opinion, it is far above other facilities in this area for independent living. I came from one like I said is larger than this so that makes a difference. They had much more planned activity for independent living than they do fear. I think they're trying, but they haven't made that but nobody else has either an independent living doesn't mean like you have your own house your own yard so they can be some planned activities and more of them for independent living

The biggest problem was definitely the food quality. If they got that issue fixed, it is a place that I would recommend.

The compound is kept up pretty well. The activities are very lacking. They have taken 1 trip outside of shopping just one time. The issue is with the sales team and contracts. Every place we visited including The Retreat at Conyers said that two meals were included per day. This was a big selling point. Just after 3 months they send a letter stating we would have to pay for our meals. The meals were excluded from the contract. I have spoken to a lawyer and will probably pursuing a case for misleading sales practices.

My cottage is great, the food service leaves a lot to be desired. One day you are eating as a community the next they say they will no longer be serving meals at community center. They had a great soup and salad bar, they say it's too expensive to maintain. Salads that came with later meals the lettuce was wilted.

I would give it a 3, they have some staff that are wonderful, some that are lazy with attitudes. My dad likes the food, and I eat there a lot, agree, nice choices, etc. Housekeeping is horrible, I visit 2-3 times a week, spend most of my time cleaning his room. There are very few activities, my dad gets bored a lot. It's probably a great place for someone who is 100% independent with no vision or hearing impairments. If I had to choose again with hindsight, I would not have chosen the Phoenix.

One negative point. No one told me if the entrance fee. The staff is good. My loved one is happy there - but none of them told us of the entrance fees.

My clients were put in respite care there for 10 days. One of the beds broke with when I tried to move it. It was not replaced only modified, neither TV worked in the room at first then my client accidentally knocked it over with his wheelchair, also never replaced and no TV was able to watch for the duration of their stay and his was billed for the tv in which he ACCIDENTALLY knocked over. The room should have been proofed before we came. Cords on the floor and the fact that the tv was too large and in the way of his wheelchair should have been reason enough for them not to be billed for the broken tv on top of being charged an astronomical amount for the stay. I gave specific directions on the needs of my clients and they were not met entirely. We were told there was a happy hour every day but my client was never offered a cocktail. I brought provisions for both of them. I understand things happen but all in all I feel for the money it was not worth it.

My mother had zero hot water in her room. They bathed her in cold water. Communication between staff concerning new occupants was poor. They expected a 92 year old who had never been in an elevator to navigate elevator use for meals on the first day. My mother was sent to the hospital on the third day of occupancy and never returned. They refused to refund any money even though she was only there 3 days. They charged a hefty occupancy rate plus a large "Community Fee" which was also not refunded even though she only slept there two nights, only ate three meals and barely moved in before they claimed she wasn't a good fit for their place!! Also refused to return and entire two months of medication we brought with us when she moved in.

[name removed] made it amazing. It was very nice and had a more independent atmosphere. Better security and really explain to people who have never had to deal with assisted living facilities, what the levels mean and the risks that come with that. Being allowed to leave whenever.

My mother-in-law was a resident of The Retreat starting in the assisted living area. As a family I don’t think we understood assisted living or the care that she needed extended beyond the care offered on assisted living. She was transferred to memory care unit and I can’t say enough nice things about the unit. The staff was very caring knew what was going on with her and make suggestions for us. Staff from upstairs came to check in on her and visit her. I thank the management of The Retreat and the staff for giving great care.

The staff on the memory care side are so attentive and treats the residents with respect. They need more activities but the employees leading the ones they have are very nice.

We picked the Phoenix because they have controlled access to the front door. It allows them to handle dementia residents in their assisted living area. The problem is that they are not staffed to handle the care needs of a dementia resident in the assisted living area. And the memory care units are not suitable for a resident unless their dementia is so severe that they no longer need activities or food choices. It has the potential of being a good facility if they clean up these issues and staff appropriately. Really nice caregivers but they do leave out of frustration. As usual, this place is VP top-heavy.

As with any place of service. There are always good people who do so very well and those negative experiences Dad had were with only a few. I think those few would have done so much better if they had more help. I also recommend a a different call system , one that involves a voice that answers and can listen to the specific needs of the client. Knowing one is heard and knowing thelp is on the way is so much better than waiting for and wondering. I think for the size and number of residents, this facility is grossly understaffed. My father never knew if or when assistance would arrive. He was unkempt and felt very strongly that the floor staff did not care about about him and his wellbeing. For someone with more independence and less need for assistance, yes I would recommend them. But for someone who needs help moving from bed to chair, bathroom to chair, any transferring, no.

The services are being reduced more and more while the price remains steep. Even the prices listed on this site are low compared to what is actually being charged. I have listed below some of my observations/concerns: >Meals are no longer a part of the stay and are offered at an extra charge. >Billing errors are commonplace month after month. >The weekly cleaning service that is supposed to be a part of the charges does not happen each week as advertised. Sometimes several weeks may pass with no cleanings. >The building access doors are supposed to be locked down during certain hours but this does not happen. Someone from off the street can walk into most of the buildings at any time of the night. >During a recent power outage the elevators did not work. A resident had to be carried like a baby by an employee up the stairs to her room. As stated in the title bar, I don't look at these as gripes but more as OPPORTUNITY!

Not much communication from staff to family. Have tried numerous times to reach out to the wellness staff but they never return your calls or email. Still have no idea if physical therapy is an option for our mom as the staff have not communicated that info with us.

[name removed] ended up leaving there after a couple weeks and being cared for at her home, but overall not the best experience. Hard to give a fair evaluation for such a short stay. However, she was not given the correct medications. I still can't figure out why. We like [name removed], the RN, very much and I know she spent a great deal of time on it. Ultimately it might have been KP and St Joe's records

The rates go up $[removed] per year. Staff is very nice, just have a difficult to deal with mom. The residents that are self sufficient do very well there. We pay extra for them to see that she changes briefs regularly- that doesn't happen.

My mother and stepdad were among the highest functioning at this facility. If you loved one needs memory care, but is still very social and alert, this may not be the right place. The staff was always very nice and the nurses had a good eye to recognize warning signs of potential health issues. The maintenance of the facility was less than desired. While this is an older facility, it is in a lovely setting with pretty grounds. The area advertised as a "Library" is not fully available for resident use because its used for staff meetings daily. Every time my mother wanted to work on a puzzle, it always seemed to conflict with staff meetings... so my mother lost interest... which is a big deal when trying to encourage enrichment activities. The Executive Director was terrible and was demoted to a smaller property. The next one lasted no more than a couple months and resigned the day my mother was attacked by a psychotic resident. We moved my mother and stepfather after this incident because no one ever called us when she had to taken to the ER and the management failed to take responsibility. With a competent Executive Director, this facility would be good. The hallways started smelling like urine in 2024. I truly liked all the staff members, except the ED. The activity director, [name removed], was wonderful and the techs and nurses were helpful and cared about their work and the residents.

High pricing, a lot of changes in key personnel roles, Director never there, facility no longer celebrated or decorated major holidays, van and movie house always broken, energy level, vibe not good and activities outside Phoenix were far and few. Very disappointing from when Mom first arrived.