Phoenix Senior Living

This community was really great and it was a nice tour. The value for the cost and the location were the main two important factors for us.

The quality of the meals could use some improvements, the meals did not seem really cooked. Also, the ladies in the dining room were not very nice they were pretty rude.

Our family had an in person tour and it was a really good tour, it still highly considered, but the floor plan our loved one would of had wasn't going to work. We did not need a cottage for our loved one.

We were not the biggest fans of Myrtle Beach Manor. It is an older facility and needs some updates/TLC.

The housekeeping needs improvement big time. The meals are very early. Activities are daily. Having a doctor on staff is very beneficial, which gives them access to a portable x-ray machine. The response time when the call button is pressed needs improvement. And communication from management to the families needs to improve as well. But I really like that they offer different levels of care, from independent living all the way up to memory care, all in one place.

I like the workers here, they are very friendly, especially the day workers. The meals and dining right now are not the best, we just got out of a lock down and during the lock down there was a few times i did not receive breakfast. When I would receive breakfast it was served to close to lunch time. The activities are also still pretty limited right now.

I would say they're about average, on par with what other assisted living facilities are like, based on what I hear from my friends. Our activities director accepted a different position within the company, so we're now without an activities director. But I think they have a good staff overall.

The closets were small. The grounds around the cottages were not well kept, needed weeding and pine straw. [name removed] was very helpful.

If your parent is going in for memory care, and they are an active dementia resident, don't put them there. The community doesn't know how to handle a resident that is active. They only know how to deal with residents that are in wheelchairs or disabled.

Get as much in writing as possible. Do not expect callbacks if you leave a message or send an email. I have yet to see the room, so I don't know the condition of things. I visited in the lobby today, and my loved one didn't have shoes on, just socks. I think management thinks their shit doesn't stink. They could do better. The working staff that I have met seem nice and caring. But overall, the communication is very poor here.

If you are capable physically and mentally this is okay. If you need more help I would recommend going someplace else. The food is either scolding hot or cold if food is delivered to your room. In the dining room the oatmeal is the only thing that is hot.

We have not been happy with our experience so far, we know covid has impacted it since we have not been able to physically see the inside of community. The communication has been poor, they don't reply back to emails or return calls in a timely manner, and they have ran out of our loved ones medication which is unacceptable, but there are some very lovely people there.

Communication is horrible but they just hire a new director so I'm optimistic. Understand what care your loved one needs and see if the community can handle the care. If the community can meet your needs I would recommend it.

I would tell others looking at The Trace that I do think there is an issue with the quality and variety of the food menu, I have to bring her food from home a lot. The activities here seem to be limited, the only thing they really have to do is bingo so the residents get bored. I would say it is not a place for a very active senior. Overall, I would recommend this community. I think it is a reasonable value for what you pay and I know that she is safe and secure here.

My complaint is the yards are not kept up.

I have lived in this community for 5 years. One year ago Phoenix bought this property from Senior Lifestyle. Neither has done what was promised and just make it okay. I live in the independent area of the community. For what I get it is a little expensive and I don't get all the services we were promised. All facilities should be honest with the people moving there. There is personal care and memory care with the facility. I will not be going to them when I no longer am in the independent living part. I’ve seen the care they get.

We would like to know more about what is going on.

OK

A + since no covid-19 at Retreat. Management unorganized. Hard-working maintenance but not enough to be able to keep the jobs alone. Retreat cleanliness C+. Food very good but no dietitians. Have too many starches. Not enough activities for residents to enjoy. Friendly residents. Have Bible study and Sunday worship.

Fair. Food is a 0.