Phoenix Senior Living

Jasmine offered us a great tour. She's quite savvy and answered all of our questions. Overall we thought their Dementia care cost was a bit expensive. The feel of the Dementia care division reminded me of an average mental ward tucked in the basement of a well appointed hospital.

Smaller facility with only studio apartments; not what we are looking for at this time but we liked what we saw in the memory care unit and would definitely consider this should Mom's condition deteriorate where she needs this level of care.

It was nice but, very pricey. We were paying a lot extra for her care, but she was unkempt and they were not taking her to the bathroom often enough. Her clothes were dirty and they never washed them on time. There was a lot of turnover. The way they assessed the monthly fees were so complicated, I couldn't tell what the charges were for. If your people are able to care for themselves I give them a four, but if they need personal care assistance I would give them a two.

The one thing that stood out to me about this place was that they had shared bathrooms and I didn't like that

The halls were narrow and I didn't think the facility itself was as pleasant. I think, and I'm not sure, but I think their dementia patents might have been in the same building, a different area, but the same building as the assisted living and I didn't like that.

My mother was there for 5 years. The first two years it was really good and it just went downhill after that. There were 3 or 4 different owners and after the first on it was not good. My mother went without hot water in her room for 6 months. The were friendly but by the time were were moving my mother out it was not clean. Actually, her room was filthy when we moved her out. The new nurse there is pretty ignorant. The staff are told to speak only to the POA about the care. When I went in there to ask questions they wouldn't tell me anything. They said I had to call my brother. Another thing they did was serve them ice cream after every meal and my mother is diabetic!

Older facility. Built in 1994. Reminds me of a hotel or college dorm. Could use a paint job and new carpet. Rooms are rooming.

Quite big. Might be overwhelming.

This was a very clean place and the clients are a little older here but they have lots of activies.

This would be a good place for just my Dad. I think Mom is too independent to enjoy this type of atmosphere. It was lovely and a very nice atmosphere, but the level of care far exceeded what my mother needs. The accomodations were small for her.

Oaks at Dalton was a dump. Having driven by it in the area often, I didn't even want to see it, but my family did so I went along. The more I saw of it, the more I thought it was a dump.

There were some problems with medication. I would encourage people with loved ones moving into any community to give it a couple of months. There is such a shock and adjustment that even if they hate it at the beginning, just wait it out. The caregivers and the kitchen staff and the cooks were good they did a fine job. We had issues with the director and the administrator. It was clean and beautiful though.

The top administration is very poor to say the least. Poor communication, poor oversite of staff and very lax attitude towards patient care. While there are some very good, caring people there. My overall experiences with the management and care expectations was no where near met. The weekend care staff stands out as very disappointing as well.

Nice place but doesn't have a lot to keep the people occupied.

I do not recommend this place for assisted living. The place is horribly mismanaged with staffing.

It has become crystal clear that an assisted living facility should have at its core people (an appropriate ratio of well trained care takers) who are devoted to genuinely caring for and assisting residents to ensure their safety and comfort. The ratio of staff to resident was not adequate to maintain appropriate care and safety. He fell several times and felt staff were slow to respond to his calls for assistance. He did appreciate the quality of the food and the facility itself. The level of care simply did not match up. Some staff members lacked the dedication to their roles as care givers. When he moved to a different facility, his care was more consistent, response time much more satisfactory. He actually improved and falls went from two a week to once every couple months!

Never brushed my husband's teeth. He always smelled of urine. Place was frequently not cleaned thoroughly. Some aides were very unprofessional. Med techs were very good.

Lack of staffing, including nursing staff, and med techs that are not certified.

The Phoenix has increased prices twice in the past year and are, in my opinion, ridiculously high at this point.

I moved my mom into The Phoenix at James Creek a few months before COVID. At the time, a gentleman that I spoke with said his mom lived there, told me the food was one of the best things -- and that was one of the main reasons I chose it. Unfortunately, that couldn't be further from the truth. The food is absolutely terrible. I wouldn't serve some of it to anyone. The kitchen seems to go through cooks constantly, and the meals look and taste like something thrown together with no care at all. I wish that I could post pictures of a meal so you can see for yourself -- what they are calling "lasagna" on the menu. It looks like it is missing marinara sauce and was filled with something that could pass for cat pate. You can't even tell that it is what it is. My mom sends me photos of her meals all the time, and it's heartbreaking. I've resorted to taking her grocery shopping so she can have something decent to eat. I genuinely feel sorry for tenants with no family.